公开(公告)号：US20190245822A1

公开(公告)日：2019-08-08

申请号：US16226451

申请日：2018-12-19

Applicant: Salesforce.com, Inc.

Inventor： Kedao Wang ,  Jón Tómas Grétarsson ,  Adam Evans ,  Jason Li

IPC: H04L12/58

CPC classification number: H04L51/18

Abstract: Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.

公开(公告)号：US20190057100A1

公开(公告)日：2019-02-21

申请号：US15677762

申请日：2017-08-15

Applicant: salesforce.com, inc.

Inventor： Matthew Burghoffer ,  Robert M. Van Osten ,  Sean Patrick Lynch ,  Adam Evans

IPC: G06F17/30

Abstract: A method accesses, by a processing device executing with relation to a data pipeline, first data of a first data type and identifies a first field within the first data that is classified with a first capability, wherein a capability includes a prospective treatment of the first data that is independent of the first data type. The method accesses second data of a second data type and identifies a second field within the second data that is also classified with the first capability. The method executes processing logic on a combination of the first data within the first field and the second data within the second field in a way consistent with the first capability. The method generates a data file as an output from execution of the processing logic, the data file being independent from the first data and the second data.

公开(公告)号：US09898743B2

公开(公告)日：2018-02-20

申请号：US14050125

申请日：2013-10-09

Applicant: salesforce.com, inc.

Inventor： Scott Bessler ,  Patricio Echague ,  Adam Evans ,  Andrea Hawksley ,  Gary Lerhaupt ,  Jason Li ,  Steve Loughlin ,  Kunal Punera

IPC: G06Q10/00 ,  G06Q30/00 ,  G06Q10/06

CPC classification number: G06Q30/01 ,  G06Q10/0631

Abstract: A method and apparatus for the automatic creation of a relationship management system is described. The method may include receiving a request from a user to create a relationship management system, and receiving specification of one or more electronic communication systems and user access credentials that provide access to each of the corresponding accounts. Furthermore, the method may include obtaining past electronic communications using the received user access credentials and analyzing the past electronic communications to extract contact data. The method may also include creating the relationship management system for the user and adding the contact data as contacts associated with the user in the created relationship management system.

公开(公告)号：US20170374000A1

公开(公告)日：2017-12-28

申请号：US15701236

申请日：2017-09-11

Applicant: salesforce.com, inc.

Inventor： Kedao Wang ,  Jón Tómas Grétarsson ,  Adam Evans ,  Jason Li

IPC: H04L12/58

CPC classification number: H04L51/18

Abstract: Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.

公开(公告)号：US09762520B2

公开(公告)日：2017-09-12

申请号：US14810230

申请日：2015-07-27

Applicant: salesforce.com, inc.

Inventor： Kedao Wang ,  Jón Tómas Grétarsson ,  Adam Evans ,  Jason Li

IPC: H04L12/58

CPC classification number: H04L51/18

Abstract: Methods and apparatuses for automatic generation of dynamically assigned conditional follow-up tasks. A composition interface in which a user can compose an electronic mail message is provided. A mechanism within the composition interface to select a response window is provided. A follow-up task corresponding to the electronic mail message for the user is generated only if a response to the electronic mail message is not received within the response window.

公开(公告)号：US20160291808A1

公开(公告)日：2016-10-06

申请号：US14789728

申请日：2015-07-01

Applicant: salesforce.com, inc.

Inventor： Kedao Wang ,  Adam Evans ,  Jason Li ,  Gary Lerhaupt ,  Catriona Cornett

IPC: G06F3/0482

CPC classification number: G06F16/957 ,  G06Q30/02 ,  G06Q50/01

Abstract: Methods and apparatuses for dynamic presentation of contextually relevant information. Access to an application is provided via a browser. Contextual information corresponding to individual entities is provided. The contextual information is retrieved from at least internal source and at least one external source. The contextual information is dynamically updated in response to input provide to the application to the browser.

Abstract translation: 用于动态呈现相关信息的方法和装置。 通过浏览器访问应用程序。 提供了与各个实体对应的上下文信息。 至少从内部源和至少一个外部源检索上下文信息。 响应于向浏览器向应用程序的输入提供动态地更新上下文信息。

公开(公告)号：US20150134389A1

公开(公告)日：2015-05-14

申请号：US14080076

申请日：2013-11-14

Applicant: salesforce.com, inc.

Inventor： Kunal Punera ,  Adam Evans ,  Steve Loughlin

IPC: G06Q10/06 ,  G06N5/04 ,  G06N99/00 ,  G06Q30/00

CPC classification number: G06Q10/063114 ,  G06Q30/016

Abstract: A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system.

Abstract translation: 描述了关系管理系统中的自动建议生成的方法和装置。 该方法可以包括获得与关系管理系统的一个或多个用户相关联的电子通信，其中通信是由关系管理系统管理的过程中的一系列通信的一部分。 此外，该方法可以包括分析电子通信的内容以确定由关系管理系统管理的过程中的建议的未来动作。 该方法还可以包括生成关系管理系统的建议，以通知至少一个用户所建议的将来的动作，以及将生成的建议存储在与关系管理系统相配合的数据库中。

公开(公告)号：US10607165B2

公开(公告)日：2020-03-31

申请号：US14080076

申请日：2013-11-14

Applicant: salesforce.com, inc.

Inventor： Kunal Punera ,  Adam Evans ,  Steve Loughlin

IPC: G06Q10/00 ,  G06Q10/06 ,  G06N5/00 ,  G06Q30/00 ,  G06N20/20 ,  G06N20/00

Abstract: A method and apparatus for the automatic suggestion generation in a relationship management system is described. The method may include obtaining an electronic communication associated with one or more users of a relationship management system, where the communication is part of a series of communications in a process managed by the relationship management system. Furthermore, the method may include analyzing content of the electronic communication to determine a suggested future action within the process managed by the relationship management system. The method may also include generating a suggestion by the relationship management system to notify at least one user of the suggested future action, and storing the generated suggestion within a database coupled with the relationship management system.

公开(公告)号：US10585906B2

公开(公告)日：2020-03-10

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  G06F16/2458 ,  H04L29/08 ,  G06F16/9537 ,  G06F16/2457 ,  G06F17/27 ,  G06Q10/10

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.

公开(公告)号：US20180314740A1

公开(公告)日：2018-11-01

申请号：US15582256

申请日：2017-04-28

Applicant: salesforce.com, inc.

Inventor： Robert Michael Van Osten ,  Sean Lynch ,  Matthew Burghoffer ,  Adam Evans ,  Joseph Michael Chrzanowski

IPC: G06F17/30 ,  H04L29/08

CPC classification number: G06F16/2477 ,  G06F16/24578 ,  G06F16/9537 ,  G06F17/2765 ,  G06F17/279 ,  G06Q10/103 ,  G06Q10/107 ,  H04L67/10 ,  H04L67/22 ,  H04L67/306

Abstract: A database system may implement communications language queries to query data based on relationships between communications. A user may input a communications language query, and may process the query at a user device or at a database server. In some cases, the database server may process the query based on a periodic or event-based trigger. Processing the query may involve identifying one or more sets of communication events based on the type of communication event or a property of the communication event (e.g., referred to as a moment or score), as well as a temporal, user, or geographic relationship between the sets of communication events. The user device or database server may return a timestamp of a communication event, moment, or score, a number of occurrences of communication events, moments, or scores, or a Boolean value indicating whether a particular communication event, moment, or score exists to the user.