公开(公告)号：US08112410B2

公开(公告)日：2012-02-07

申请号：US12348700

申请日：2009-01-05

Applicant: Lunjian Mu ,  Jue Wang

Inventor： Lunjian Mu ,  Jue Wang

IPC: G06F7/00

CPC classification number: H04L51/066 ,  H04L12/1831 ,  H04L51/04 ,  H04M3/42382 ,  H04M3/493 ,  H04M7/006 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/4536 ,  Y10S707/99931 ,  Y10S707/99933 ,  Y10S707/99934

Abstract: A method for searching across instant message systems and an interconnecting server are disclosed in the present invention. The method includes: searching in a SIMPLE IM system by a WV-IMPS user, and searching in a WV-IMPS system by a SIMPLE IM user. The interconnecting server includes a message input/output module and a message processing and converting module. The technical solution of the present invention seamlessly connects the search services of the WV-IMPS instant message system and the SIMPLE instant message system, and thus solves the problem on interconnecting search functions between different types of instant message systems.

Abstract translation: 在本发明中公开了一种用于在即时消息系统和互连服务器之间进行搜索的方法。 该方法包括：通过WV-IMPS用户在SIMPLE IM系统中进行搜索，并通过SIMPLE IM用户在WV-IMPS系统中进行搜索。 互连服务器包括消息输入/输出模块和消息处理和转换模块。 本发明的技术方案无缝连接WV-IMPS即时消息系统和SIMPLE即时消息系统的搜索服务，从而解决了在不同类型的即时消息系统之间互连搜索功能的问题。

公开(公告)号：US08028021B2

公开(公告)日：2011-09-27

申请号：US12107834

申请日：2008-04-23

Applicant: Josef Reisinger

Inventor： Josef Reisinger

IPC: G06F15/16 ,  G06F3/00 ,  G06F3/048

CPC classification number: G06Q10/00 ,  H04L12/1827 ,  H04M3/563 ,  H04M3/567 ,  H04M2201/36 ,  H04M2201/38

Abstract: A technique for providing presentation material in an on-going virtual meeting includes converting a real-world (RW) presentation into a virtual-world (VW) presentation. A media format of the VW presentation corresponds to a media format utilized by a target VW. The VW presentation is then stored in an RW media repository. The VW presentation is associated with an RW media uniform resource locator (URL). A VW screen control script is used to set a VW media URL associated with a VW screen parcel to the RW media URL. The VW presentation is then provided to participants of the VW meeting by accessing the RW media repository using the VW media URL.

Abstract translation: 用于在正在进行的虚拟会议中提供演示材料的技术包括将现实世界（RW）呈现转换成虚拟世界（VW）呈现。 VW演示的媒体格式对应于目标大众所使用的媒体格式。 然后，VW演示文稿存储在RW媒体库中。 大众演示文稿与RW媒体统一资源定位符（URL）相关联。 大众屏幕控制脚本用于将与VW屏幕包相关联的VW媒体URL设置为RW媒体URL。 然后，通过使用大众媒体URL访问RW媒体库，将VW演示文稿提供给大众会议的参与者。

公开(公告)号：US20110200182A1

公开(公告)日：2011-08-18

申请号：US13028210

申请日：2011-02-15

Applicant: JUSTIN Y. KODAMA ,  SHADIA AHMED ,  RICHARD DELLINGER ,  NATHAN S. STREU

Inventor： JUSTIN Y. KODAMA ,  SHADIA AHMED ,  RICHARD DELLINGER ,  NATHAN S. STREU

IPC: H04M3/42

CPC classification number: H04M3/2218 ,  H04M3/53 ,  H04M2201/36 ,  H04M2203/4509

Abstract: A system (and method) is disclosed for consolidating communication details associated with a data object in a call log. The system receives communication information corresponding to a contact record and determines whether a call log includes a previously stored data object having the communication information and associated with the contact record. The system associates the received communication information with the previously stored data object having the communication information in response to existence of the previously stored data object. Otherwise, the system creates for inclusion with the call log a new data object having the received communication information a new data object in response to no previously stored data object having the communication information. The previously stored or new data object is displayed in the call log.

Abstract translation: 公开了用于合并与通话记录中的数据对象相关联的通信细节的系统（和方法）。 系统接收对应于联系人记录的通信信息，并确定呼叫记录是否包括具有通信信息并与联系人记录相关联的先前存储的数据对象。 响应于先前存储的数据对象的存在，系统将接收到的通信信息与具有通信信息的先前存储的数据对象相关联。 否则，响应于没有先前存储的具有通信信息的数据对象，系统创建与呼叫记录一起包含具有接收的通信信息的新数据对象的新数据对象。 以前存储的或新的数据对象显示在通话记录中。

公开(公告)号：US20110143736A1

公开(公告)日：2011-06-16

申请号：US12635956

申请日：2009-12-11

Applicant: Bruce Edward WINTER ,  Andrew Douglas BOCKING ,  Lawrence Edward KUHL

Inventor： Bruce Edward WINTER ,  Andrew Douglas BOCKING ,  Lawrence Edward KUHL

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/38 ,  H04M2201/36 ,  H04M2203/5054 ,  H04M2207/18

Abstract: A wireless device and method are provided for redialling of conference calls comprising: establishing a call connection based on a first dialled number; monitoring for subsequent numbers dialled after the establishment of the call connection; determining if the subsequent numbers dialled meet predetermined criteria; and saving the first dialled number and the subsequent numbers dialled in a memory of the wireless device as a saved first dialled number and saved subsequent numbers if the predetermined criteria are met.

Abstract translation: 提供了用于重拨电话会议的无线设备和方法，包括：基于第一拨号号码建立呼叫连接; 监听呼叫连接建立后拨打的后续号码; 确定拨打的后续号码是否符合预定标准; 并且如果满足预定标准，则将作为保存的第一拨号号码拨打到无线设备的存储器中的第一拨打号码和随后的号码保存在后续号码中。

公开(公告)号：US20100284522A1

公开(公告)日：2010-11-11

申请号：US12436943

申请日：2009-05-07

Applicant: Peeyush Jaiswal ,  James R. Lewis

Inventor： Peeyush Jaiswal ,  James R. Lewis

IPC: H04M1/64

CPC classification number: H04M3/493 ,  H04M3/42195 ,  H04M2201/36

Abstract: Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program product for call interruption handling in an IVR data processing system. In an embodiment of the invention, a method for call interruption handling in an IVR data processing system can include detecting a call interruption of a telephone call between a caller and an IVR system during an established IVR session for the caller. The method also can include saving state information for the established IVR session in connection with the caller in response to detecting the call interruption. The method further can include determining a call back number for the caller and initiating a call back of the caller from the IVR system using the call back number of the caller thereby re-establishing an IVR session for the caller. Finally, the method can include restoring the saved state information for the re-established IVR session for the caller.

Abstract translation: 本发明的实施例解决了现有技术在交互式语音响应（IVR）系统会话管理方面的缺陷，并提供了用于IVR数据处理系统中的呼叫中断处理的方法，系统和计算机程序产品。 在本发明的一个实施例中，IVR数据处理系统中的呼叫中断处理方法可以包括在呼叫者建立的IVR会话期间检测呼叫者和IVR系统之间的电话呼叫的呼叫中断。 该方法还可以包括响应于检测到呼叫中断而保存与呼叫者相关联的建立的IVR会话的状态信息。 该方法还可以包括确定呼叫者的回叫号码，并且使用呼叫者的回叫号码从IVR系统发起呼叫者的回叫，从而为呼叫者重新建立IVR会话。 最后，该方法可以包括为呼叫者重新建立的IVR会话恢复保存的状态信息。

公开(公告)号：US20100246799A1

公开(公告)日：2010-09-30

申请号：US12414682

申请日：2009-03-31

Applicant: Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

Inventor： Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

IPC: H04M3/00 ,  G10L15/26 ,  G06F17/27

CPC classification number: G10L15/22 ,  G10L15/142 ,  G10L15/183 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.

Abstract translation: 一种将交互自动划分为多个部分的方法和装置，以便更多地了解交互。 该方法和装置包括训练，其中在培训交互和可用的标签信息上生成模型，以及运行时间，其中模型用于分割进一步的交互。 所述方法和装置对所述交互中的上下文单元进行操作，其中每个上下文单元的特征在于与所述上下文单元的文本，声学或其他特征相关的特征向量。

公开(公告)号：US20100223096A1

公开(公告)日：2010-09-02

申请号：US12395077

申请日：2009-02-27

Applicant: Sorel Bosan ,  Janice Zima

Inventor： Sorel Bosan ,  Janice Zima

IPC: G06Q30/00 ,  H04M3/42 ,  H04M1/00 ,  G06Q10/00 ,  G06Q50/00

CPC classification number: H04M3/4878 ,  G06Q30/02 ,  G06Q30/0267 ,  G06Q30/0601 ,  G06Q40/12 ,  H04M3/2218 ,  H04M15/00 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2044 ,  H04M2207/18 ,  H04M2215/0192 ,  H04W4/24

Abstract: Apparatus and methods for wireless systems provide advertisements to mobile wireless devices to receive a benefit (e.g. service subsidization). In an embodiment, a wireless server manages the operation of a group of mobile wireless devices sharing a least one common criterion to provide wireless services of at least one network provider. At least one policy is maintained by the server for managing the operations. Administration parameters for a advertisement policy are configured for determining whether to provide an advertisement to a respective one of the group of mobile wireless devices to obtain the benefit. Usage of the wireless services is monitored and advertisements provided, in response to the monitoring and the policy, by the server to the group for presentation to respective users. A signal may be generated to advise the benefit provider of the provision of an advertisement. A mobile wireless device is provided for presenting the advertisements.

Abstract translation: 用于无线系统的装置和方法向移动无线设备提供广告以接收利益（例如，服务补贴）。 在一个实施例中，无线服务器管理共享至少一个公共标准的一组移动无线设备的操作，以提供至少一个网络提供商的无线服务。 服务器至少保留一个策略来管理操作。 用于广告策略的管理参数被配置用于确定是否向该组移动无线设备中的相应一个提供广告以获得益处。 监视无线服务的使用，并且响应于监视和策略向服务器提供向组发送给各个用户的广告。 可以生成信号以向利益提供者通知广告的提供。 提供用于呈现广告的移动无线设备。

公开(公告)号：US20100157851A1

公开(公告)日：2010-06-24

申请号：US11993392

申请日：2006-06-20

Applicant: Anthony Robert Farah

Inventor： Anthony Robert Farah

IPC: H04L12/16

CPC classification number: H04M3/42008 ,  H04M3/42068 ,  H04M3/4211 ,  H04M3/42365 ,  H04M3/567 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2207/18

Abstract: A profiling system for establishing communication between a plurality of parties (20A, 20B) is disclosed. The profiling system includes a server (12) connected to a communications network (50). The server (12) includes a database (14) for storing user profiles, wherein each of said plurality of parties (20A, 20B) has an associated user profile and each profile includes a calling identity. The server also includes a processor (15) for processing data contained in said user profiles to determine a match between at least two of said plurality of parties (20A, 20B) in accordance with predetermined criteria. The server further includes and a call handling module (16) for initiating a call in the communications network (50) to at least two of the marching parties (20A, 20B) to establish communication between the matching parties (20A, 20B) without presenting the calling identity associated with a user to any other party.

Abstract translation: 公开了一种用于建立多方（20A，20B）之间的通信的分析系统。 分析系统包括连接到通信网络（50）的服务器（12）。 服务器（12）包括用于存储用户简档的数据库（14），其中所述多个方（20A，20B）中的每一个具有关联的用户简档，并且每个简档包括主叫标识。 服务器还包括处理器（15），用于处理包含在所述用户简档中的数据，以根据预定标准来确定所述多个方（20A，20B）中的至少两个之间的匹配。 服务器还包括呼叫处理模块（16），用于在通信网络（50）中向至少两个游行方（20A，20B）发起呼叫，以建立匹配方（20A，20B）之间的通信，而不呈现 与用户相关联的呼叫身份到任何其他方。

公开(公告)号：US20100098223A1

公开(公告)日：2010-04-22

申请号：US12254286

申请日：2008-10-20

Applicant: Geoffrey Zampiello

Inventor： Geoffrey Zampiello

IPC: H04M1/64

CPC classification number: H04M3/42017 ,  H04L67/06 ,  H04M3/42068 ,  H04M3/42093 ,  H04M3/42178 ,  H04M2201/36

Abstract: Methods, systems, and products are disclosed for providing a ring back to a calling party's communications device. A first call is placed to a called number. An identification sequence is received during the first call. When the first call ends, a second call is placed to a server. The identification sequence is sent to the server during the second call, and the ring back associated with the identification sequence is received. The ring back is stored in memory of the calling party's communications device and retrieved when subsequent calls are made to the called number. The ring back is then presented on the calling party's communications device to indicate the called number is ringing.

Abstract translation: 公开了用于向呼叫方的通信设备提供回铃的方法，系统和产品。 第一个呼叫被放置到被叫号码。 在第一次呼叫期间接收到识别序列。 当第一个呼叫结束时，第二个呼叫被放置到服务器。 识别序列在第二次呼叫期间被发送到服务器，并且接收与识别序列相关联的回铃。 回铃音存储在呼叫方的通信设备的存储器中，并且在对呼叫号码进行后续呼叫时检索。 然后在主叫方的通信设备上呈现回铃以指示被叫号码正在振铃。

公开(公告)号：US20100027767A1

公开(公告)日：2010-02-04

申请号：US12182182

申请日：2008-07-30

Applicant: Mazin GILBERT

Inventor： Mazin GILBERT

IPC: H04M1/64 ,  G10L11/00 ,  G10L15/00

CPC classification number: H04M3/4936 ,  G10L17/04 ,  G10L17/14 ,  H04M3/385 ,  H04M3/42221 ,  H04M3/51 ,  H04M2201/36 ,  H04M2201/41 ,  H04M2203/6045

Abstract: Transparent voice registration of a party is provided in order to provide voice verification for communications with a service center. Verbal communication spoken by a party during interaction between the party and an agent of the service center is captured. A voice model associated with the captured communication is created and stored in order to provide voice verification during a subsequent call to the service center. When a requester contacts the service center, a comparison of the voice of the requester and a voice model of the person that the requester claims to be is performed, in order to verify the identity of the requester. Additionally, a voice model associated with a party is automatically updated after a subsequent communication between the party and the service center.

Abstract translation: 提供方的透明语音注册，以便为与服务中心的通信提供语音验证。 抓捕一方当事人与服务中心代理人进行交流时口头沟通。 创建并存储与所捕获的通信相关联的语音模型，以便在后续呼叫服务中心期间提供语音验证。 当请求者联系服务中心时，执行请求者的语音与请求者所声称的人的语音模型的比较，以便验证请求者的身份。 此外，与一方相关联的语音模型在该方与服务中心之间的后续通信之后自动更新。