公开(公告)号：US08098273B2

公开(公告)日：2012-01-17

申请号：US11643606

申请日：2006-12-20

Applicant: Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Joseph Khouri ,  Mukul Jain ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04N7/14

CPC classification number: H04N7/147 ,  G06K9/00221 ,  G06K9/00315

Abstract: In one embodiment, a method determines an indication of a mood for a caller during a service call. The mood may be determined using a facial analysis of the caller's facial expressions. The mood may indicate an emotion of the user, such as the user is angry, happy, etc. The mood may be determined based on a facial expression analysis of the caller during a portion of the service call. The service call may be a call between the caller and a service center, which may provide customer support to a caller for a product, service, etc. One example of a service center may be video contact service center that enables video calls with a caller. An action is then determined based on analysis of the mood invoked during a portion of the call. Once the action is determined, the action may be performed.

Abstract translation: 在一个实施例中，方法确定在服务呼叫期间呼叫者的情绪的指示。 可以使用对呼叫者的面部表情的面部分析来确定心情。 情绪可以指示用户的情绪，例如用户生气，快乐等。可以基于呼叫者在服务呼叫的一部分期间的面部表情分析来确定心情。 服务呼叫可以是呼叫者和服务中心之间的呼叫，其可以向呼叫者提供用于产品，服务等的客户支持。服务中心的一个示例可以是启用与呼叫者的视频呼叫的视频联系服务中心 。 然后基于在呼叫的一部分期间调用的心情的分析来确定动作。 一旦确定动作，可以执行动作。

公开(公告)号：US08077635B2

公开(公告)日：2011-12-13

申请号：US11046067

申请日：2005-01-28

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

IPC: H04L12/16

CPC classification number: H04Q3/0062 ,  H04L12/1818 ,  H04M3/56 ,  H04M3/565 ,  H04Q2213/1324

Abstract: A method for reserving conference resources includes communicating a conference notification to each of a plurality of conference invitees. The conference notification is associated with a multipoint conference. The method includes receiving, from each of a first number of the plurality of conference invitees, a response to the conference notification indicating that the invitee will participate on the multipoint conference. The first number of the plurality of invitees comprises participating invitees. The method includes automatically determining, based on the responses to the conference notifications, a sufficient amount of resources to allow the participating invitees to communicate on the multipoint conference. The method also includes automatically reserving the determined sufficient amount of resources and hosting the multipoint conference between the participating invitees using the reserved resources.

Abstract translation: 一种用于保留会议资源的方法包括向多个会议受邀者中的每一个传送会议通知。 会议通知与多点会议相关联。 所述方法包括从所述多个会议受邀者的第一数目中的每一个接收指示所述受邀者将参与所述多点会议的对所述会议通知的响应。 多个受邀者的第一个数量包括参与邀请人。 该方法包括基于对会议通知的响应自动确定足够的资源以允许参与邀请者在多点会议上进行通信。 该方法还包括使用预留的资源自动保留所确定的足够数量的资源并且在参与的被邀请者之间托管多点会议。

公开(公告)号：US20110249671A1

公开(公告)日：2011-10-13

申请号：US13165901

申请日：2011-06-22

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04L12/66

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US08000456B2

公开(公告)日：2011-08-16

申请号：US11408697

申请日：2006-04-20

Applicant: Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

Inventor： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC: H04M1/64

CPC classification number: H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

Abstract: In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

Abstract translation: 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的开始点和语音消息中指示的语音消息段的结束点确定的语音消息的一部分。

公开(公告)号：US07970875B1

公开(公告)日：2011-06-28

申请号：US09816836

申请日：2001-03-23

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: G06F15/16 ,  H04L12/16

CPC classification number: H04L29/06027 ,  H04L47/25 ,  H04L47/30 ,  H04L49/90 ,  H04L51/066 ,  H04L65/4084 ,  H04L65/80

Abstract: A system and method for computer originated audio file transmission includes a server having a communications module operable to communicate with a terminal unit. The server may also include a storage module operable to store at least one file. A processor may be provided to separate the file into a plurality of packets. In accordance with one embodiment of the present invention, the communications module is operable to send an initial burst of packets to the terminal unit, wherein the initial burst of packets includes at least two of the plurality of packets. In accordance with another embodiment of the present invention, the communications module is further operable to send additional packets of the plurality of packets at a predetermined rate, until each of the plurality of packets has been sent to the terminal unit.

Abstract translation: 用于计算机发起的音频文件传输的系统和方法包括具有可操作以与终端单元通信的通信模块的服务器。 服务器还可以包括可操作以存储至少一个文件的存储模块。 可以提供处理器以将文件分离成多个分组。 根据本发明的一个实施例，通信模块可操作以向终端单元发送分组的初始突发，其中分组的初始突发包括多个分组中的至少两个分组。 根据本发明的另一个实施例，通信模块还可操作以预定速率发送多个分组的附加分组，直到多个分组中的每一个已经被发送到终端单元。

公开(公告)号：US20110075883A1

公开(公告)日：2011-03-31

申请号：US12962153

申请日：2010-12-07

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Robert T. Bell ,  Shantanu Sarkar

IPC: G06K9/00 ,  H04M1/64 ,  G10L21/00

CPC classification number: H04M3/523 ,  H04M3/382 ,  H04M3/42221

Abstract: A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

Abstract translation: 用于记录自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫并将该呼叫分发到多个代理的第一代理进行处理。 该方法包括创建与用于记录验证的呼叫相关联的呼叫签名并将呼叫的通信记录到记录文件。 该方法还包括将呼叫签名嵌入到记录文件中。

公开(公告)号：US07911983B2

公开(公告)日：2011-03-22

申请号：US11194029

申请日：2005-07-29

Applicant: Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

Inventor： Labhesh Patel ,  Martin R. Eppel ,  Mukul Jain ,  Aaron Tong

IPC: H04L12/16

CPC classification number: G06F3/165 ,  G06F9/451

Abstract: A computer includes a sound card and a processor that runs one or more applications that cause the processor to generate audio signals coupled to the sound card. The processor is operable to execute code that provides a graphical user interface which allows a user to selectively mute the audio signals associated with a set of the one or more applications. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 计算机包括声卡和处理器，其运行一个或多个应用程序，使处理器产生耦合到声卡的音频信号。 处理器可操作以执行提供图形用户界面的代码，其允许用户选择性地将与一个或多个应用的​​集合相关联的音频信号静音。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US07801295B2

公开(公告)日：2010-09-21

申请号：US11125632

申请日：2005-05-10

Applicant: Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

Inventor： Labhesh Patel ,  Johnny H. Lee ,  Fadi R. Jabbour ,  David C. Lee

IPC: H04M3/00

CPC classification number: H04M3/51 ,  H04M3/323 ,  H04M2203/403

Abstract: A method for providing training to agents of an automatic call distribution center includes determining whether an agent is idle and, in response to determining that the agent is idle, initiating playback of a recorded training call to the agent. Additionally, the method includes receiving an incoming call from a caller for connection with one of a plurality of agents. Also, the method includes terminating playback of the recorded training call and connecting the agent to the incoming call.

Abstract translation: 用于向自动呼叫分配中心的代理提供训练的方法包括确定代理是否空闲，并且响应于确定代理空闲，启动对代理的记录的训练呼叫的回放。 另外，该方法包括从呼叫者接收来自多个代理之一的连接的呼入。 此外，该方法包括终止记录的训练呼叫的重放并将该代理连接到来电。

公开(公告)号：US07778206B2

公开(公告)日：2010-08-17

申请号：US11030832

申请日：2005-01-06

Applicant: Shmuel Shaffer ,  Cullen F. Jennings ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Cullen F. Jennings ,  Labhesh Patel

IPC: H04L12/16

CPC classification number: H04Q11/04 ,  H04Q2213/13093 ,  H04Q2213/13096 ,  H04Q2213/13098 ,  H04Q2213/1324 ,  H04Q2213/13292 ,  H04Q2213/13389

Abstract: A method for providing a conference service using speaker selection includes hosting a conference between a plurality of endpoints and receiving from the plurality of endpoints a plurality of media streams. The plurality of media streams each include a power indicator. The method includes normalizing the power indicators to determine a normalized power indicator for each of the plurality of media streams and selecting, based on the normalized power indicators of the plurality of media streams, a first number of the plurality of media streams for processing into a conference stream. The method also includes processing the selected first number of the plurality of media streams into the conference stream and communicating the conference stream to at least some of the plurality of endpoints.

Abstract translation: 使用说话者选择来提供会议服务的方法包括在多个端点之间主办会议，并从多个端点接收多个媒体流。 多个媒体流各自包括电源指示符。 该方法包括对功率指示器进行归一化以确定多个媒体流中的每一个的归一化功率指示符，并且基于多个媒体流的归一化功率指示符，选择用于处理为多个媒体流的多个媒体流的第一数量 会议流。 该方法还包括将所选择的多个媒体流的所选择的第一个数量处理成会议流，并将会议流传送到多个端点中的至少一些。

公开(公告)号：US07706741B2

公开(公告)日：2010-04-27

申请号：US11334909

申请日：2006-01-19

Applicant: Labhesh Patel ,  Mukul Jain ,  Joseph Khouri ,  Sanjeev Kumar

Inventor： Labhesh Patel ,  Mukul Jain ,  Joseph Khouri ,  Sanjeev Kumar

IPC: H04Q7/20

CPC classification number: H04H60/27 ,  H04H60/37 ,  H04H60/58

Abstract: A method for controlling operation of an integrated mobile communication and broadcast program reproduction device and of operating the device includes monitoring an occurrence of a trigger event at the device; and upon occurrence of the trigger event, recording a broadcast program signal received by the device. An integrated mobile communication and broadcast program reproduction device has a trigger event monitor and a broadcast program recorder for recording a broadcast program when a trigger event occurs. A trigger event may be receipt of an incoming call, the making of an outgoing call, the identification of predetermined content in a received program and the start of a predetermined program. Different trigger events may be prioritized. Recorded material may be reproduced, with broadcast material being received being recorded whilst previously recorded material is reproduced.

Abstract translation: 一种用于控制集成移动通信和广播节目再现设备的操作以及操作该设备的方法包括：监视该设备处的触发事件的发生; 并且在发生触发事件时，记录由该设备接收的广播节目信号。 集成的移动通信和广播节目再现设备具有触发事件监视器和用于在触发事件发生时记录广播节目的广播节目记录器。 触发事件可以是来电的接收，呼出呼叫的建立，接收到的节目中的预定内容的识别以及预定节目的开始。 不同的触发事件可能被优先考虑。 可以再现记录的材料，在再现先前记录的材料的同时记录正在接收的广播材料。