公开(公告)号：US20010004602A1

公开(公告)日：2001-06-21

申请号：US09733951

申请日：2000-12-12

Applicant: LG Electronics, Inc.

Inventor： In Man Kim

IPC: H04M001/24 ,  H04M003/08 ,  H04M003/22

CPC classification number: H04M3/487 ,  H04M2201/28 ,  H04M2201/36

Abstract: An announcement device in an electronic switching system is disclosed. It includes a virtual recorder in an electronic switching system. This allows for using a virtual channel for recording and monitoring voice announcements without occupying a system channel. The device includes a first switch highway (SHW) control section for controlling an announcement, a second SHW control section for controlling the announcement, a SHW channel for passing control signals of the first SHW control section and the second SHW control section, and a switch coupled to the SHW channel for performing an announcement. The first SHW control section and the second SHW control section perform address latching and data latching, respectively, for the announcement. The announcement device thus allows for a recording/monitoring service or a self loop-back test, without occupying a channel among the SHW channels performing announcement services. By introducing a virtual SHW control section and using a virtual SHW channel to an announcement device in an electronic switching system, in addition to the SHW control section, the system is enhanced.

Abstract translation: 公开了一种电子交换系统中的通知装置。 它包括电子交换系统中的虚拟记录器。 这允许使用虚拟通道来记录和监视语音通知而不占用系统信道。 该装置包括用于控制通知的第一开关公路（SHW）控制部分，用于控制通知的第二SHW控制部分，用于传递第一SHW控制部分和第二SHW控制部分的控制信号的SHW通道，以及开关 耦合到SHW频道进行公告。 第一个SHW控制部分和第二个SHW控制部分分别执行地址锁存和数据锁存。 因此，通知装置允许记录/监视服务或自回送测试，而不占用执行通告服务的SHW信道之间的信道。 通过在电子交换系统中引入虚拟SHW控制部分并使用虚拟SHW信道到公告装置，除了SHW控制部分之外，还增强了系统。

公开(公告)号：US06215860B1

公开(公告)日：2001-04-10

申请号：US08931513

申请日：1997-09-16

Applicant: James A. Johanson ,  Glenn A. Ehrich ,  Richard M. Ubowski

Inventor： James A. Johanson ,  Glenn A. Ehrich ,  Richard M. Ubowski

IPC: H04M165

CPC classification number: H04M1/576 ,  H04M1/6505 ,  H04M3/42059 ,  H04M3/533 ,  H04M2201/36 ,  H04M2242/22 ,  H04Q3/72

Abstract: A digital answering machine, electronic voice mail system, or any other voice messaging system integrating both non-speech data such as caller ID information or graphical or pictorial images together with associated speech data in common memory such that only one message table is necessary. The integrated common memory is divided into sectors, and each sector is divided into pages which each contain both speech and non-speech data. A single message table is associated with each corresponding set of speech and non-speech data, and includes an offset value indicating the beginning address of the speech data stored just above its associated non-speech data in the first linked page. The offset value is variable to provide an elastic non-speech data buffer to accommodate variable length non-speech data such as would be required by the various caller ID standards throughout the world.

Abstract translation: 数字应答机，电子语音邮件系统或任何其他语音消息传送系统，其将诸如呼叫者ID信息或图形或图像的非语音数据与相关联的语音数据集成在公共存储器中，使得仅需要一个消息表。 集成公共存储器被划分为扇区，并且每个扇区被分成各自包含语音和非语音数据的页面。 单个消息表与每个对应的语音和非语音数据组相关联，并且包括指示刚刚在其第一链接页面中的相关非语音数据之上存储的语音数据的起始地址的偏移值。 偏移值是可变的，以提供弹性非语音数据缓冲器以适应诸如世界各地的各种呼叫者ID标准所要求的可变长度非语音数据。

公开(公告)号：US5852652A

公开(公告)日：1998-12-22

申请号：US607460

申请日：1996-02-27

Applicant: Shin-Ichi Matsuoka

Inventor： Shin-Ichi Matsuoka

IPC: H04M3/50 ,  H04M3/42 ,  H04M3/533 ,  H04Q3/58 ,  H04M1/64

CPC classification number: H04M3/533 ,  H04M2201/36

Abstract: In a voice mail exchange for voice mail telephone sets grouped into first through N-th groups, where N represents a first predetermined number, a message recorder comprises memory sectors in one-to-one correspondence to the first through N-th groups for storage of messages originating at and destined to the telephone sets. The voice mail exchange may also include interface circuits which are selectively put in operation by control signals produced in accordance with predetermined office data by a control unit. The interface circuits interface between first through N-th recorder signals supplied to (and reproduced from) the memory sectors and first through M-th switchboard signals produced by (and supplied to) a switchboard connected to the telephone sets, where M represents a second predetermined number related to N by the office data.

Abstract translation: 在分组为第一至第N组的语音邮件电话机的语音邮件交换中，其中N表示第一预定数量，消息记录器包括与第一至第N组一一对应的存储器扇区用于存储 来自于电话机或发往电话机的消息。 话音邮件交换还可以包括通过控制单元根据预定的办公室数据产生的控制信号选择性地投入运行的接口电路。 接口电路在提供给存储器扇区的第一至​​第N记录器信号和从存储器扇区再现的第一至第M开关板信号之间进行接口，以及由连接到电话机的配电盘（并提供给）连接到电话机的总机的第一至第M开关板信号，其中M表示第二 通过办公室数据与N相关的预定数量。

公开(公告)号：US5414759A

公开(公告)日：1995-05-09

申请号：US124376

申请日：1993-09-20

Applicant: Hiroaki Ishikuri ,  Shigenobu Yamamoto

Inventor： Hiroaki Ishikuri ,  Shigenobu Yamamoto

IPC: H04M3/42 ,  H04M3/533 ,  H04M3/54 ,  H04M11/00 ,  H04Q3/62 ,  H04Q3/70 ,  H04M1/04

CPC classification number: H04M3/42229 ,  H04M3/546 ,  H04Q3/625 ,  H04M11/00 ,  H04M2201/36 ,  H04M2242/22 ,  H04M2242/30 ,  H04M3/42102 ,  H04M3/533 ,  H04Q3/70

Abstract: A telephone system which, when a call terminating subscriber which should receive a call from a call originating subscriber is not at the location of his telephone, a location registration unit is accessed so as to call the telephone nearest to the call terminating subscriber, wherein, even when the registration in the location registration unit is not correct, the location information source is referred to deduce the correct location of the call terminating subscriber. This location information source contains various types of sensor information and schedule management information showing the whereabouts of the call terminating subscriber.

Abstract translation: 一种电话系统，当呼叫终止用户应该从呼叫发起用户接收呼叫不在他的电话的位置时，访问位置登记单元以便呼叫最靠近呼叫终接用户的电话，其中， 即使在位置登记单元中的注册不正确的情况下，也可以引用位置信息源来推断呼叫终止用户的正确位置。 该位置信息源包含各种类型的传感器信息和表示呼叫终止用户下落的时间表管理信息。

公开(公告)号：US5251248A

公开(公告)日：1993-10-05

申请号：US663932

申请日：1991-04-19

Applicant: Hiroshi Tokunaga ,  Noriaki Yoshikawa ,  Takeshi Hattori ,  Hidetsugu Kobayashi ,  Yoshiyuki Yasuda ,  Tatsuo Nohara

Inventor： Hiroshi Tokunaga ,  Noriaki Yoshikawa ,  Takeshi Hattori ,  Hidetsugu Kobayashi ,  Yoshiyuki Yasuda ,  Tatsuo Nohara

IPC: H04M3/42 ,  H04Q3/00 ,  H04Q3/47 ,  H04W8/28 ,  H04W88/02 ,  H04W88/08 ,  H04M11/00

CPC classification number: H04W8/28 ,  H04M3/42229 ,  H04Q3/002 ,  H04Q3/0029 ,  H04Q3/005 ,  H04Q3/47 ,  H04M2201/36 ,  H04M2203/1091 ,  H04Q2213/13513 ,  H04Q2213/13527 ,  H04Q2213/13532 ,  H04Q2213/13547 ,  H04W88/02 ,  H04W88/08 ,  Y10S379/903 ,  Y10S379/913

Abstract: This invention allows a subscriber of a telephone network to receive a call by a telephone registered under his/her personal telephone number no matter where he/she carries the telephone with him/her by maintaining a reference table of a personal telephone number assigned to each subscriber, a station number assigned to each telephone, and a subscriber loop address assigned to a telephone connection terminal of the network in a memory within the network. The reference table collates the station number of the telephone registered in correspondence with a personal telephone number with the subscriber loop address at which the particular telephone is being connected, and when a call for connection is made under the personal telephone number, the connection is made to the telephone by referring to the reference table, calling the loop address at which the telephone registered under the personal telephone number is currently connected, and connecting the call under control to the telephone registered under the particular personal telephone number. The station numbers are allocated to telephones respectively in the order of manufacture or distribution in accordance with a certain rule to avoid duplication.

Abstract translation: PCT No.PCT / JP90 / 00839 Sec。 371日期1991年04月19日 102（e）日期1991年4月19日PCT提交1990年6月28日PCT公布。 出版物WO91 / 00664 日本1991年1月10日。本发明允许电话网络的用户通过由他/她的个人电话号码登记的电话接收呼叫，无论他/她在何处携带电话与他/她通过维护参考表 分配给每个用户的个人电话号码，分配给每个电话的站号，以及分配给网络内的存储器中的网络的电话连接终端的用户环路地址。 参考表将与个人电话号码相对应地登记的电话机的电话号码与特定电话机连接的用户环路地址进行比较，并且当根据个人电话号码进行连接呼叫时，进行连接 通过参考参考表，呼叫当前连接到个人电话号码下登记的电话的循环地址，并将控制下的呼叫连接到在特定个人电话号码下登记的电话。 按照一定的规则，按照制造或分发的顺序将电台号码分配给电话机以避免重复。

公开(公告)号：US5029199A

公开(公告)日：1991-07-02

申请号：US393270

申请日：1989-08-10

Applicant: Scott A. Jones ,  Donald P. Picard

Inventor： Scott A. Jones ,  Donald P. Picard

IPC: H04M3/42 ,  H04M3/50 ,  H04M3/53 ,  H04M3/533 ,  H04Q11/04

CPC classification number: H04Q11/0421 ,  H04M3/533 ,  H04M3/53325 ,  H04M2201/36

Abstract: The present invention provides a distributed architecture that includes multiple voice processing unit each designated as a home unit for a subscriber's messages. An incoming call is preferentially switched to the home VPU by a digital switching system under the control of a master control unit. If a master control unit determines that all lines to the home unit are busy or the home unit is otherwise unavailable, the master unit causes the digital system to switch the call to another or remote voice processing unit. The remote unit then handles the call by either locally storing a message or retrieving a message from the home unit storage over an internal message bus. If a message is stored remotely and the home unit is processing the subscriber request, the home unit can access the remote message over the internal control bus or the master control unit can switch the call routing through the switching system to the remote unit for processing of the remote message and return the switching system routing to the home unit when finished with the remote message. Each voice processing unit stores both remote and home message locally on local disc storage units. The master control unit stores subscriber related information such as the home voice processing unit for each subscriber and the location of each message for that subscriber. Comunication between the master control unit and the voice processing units is over an internal network.

公开(公告)号：US4933967A

公开(公告)日：1990-06-12

申请号：US359828

申请日：1989-06-01

Applicant: Stella Y. Lo ,  John R. Lothrop ,  Steven G. Spearman ,  Mary L. Warren

Inventor： Stella Y. Lo ,  John R. Lothrop ,  Steven G. Spearman ,  Mary L. Warren

IPC: H04M3/42 ,  H04M3/00 ,  H04M3/533 ,  H04M7/00 ,  H04Q3/47

CPC classification number: H04M3/533 ,  H04M3/53325 ,  H04M2201/36 ,  H04M7/00 ,  H04Q3/47 ,  Y10S379/903

Abstract: In a network (10) of voice-mail message service systems (12-14), each system includes an arrangement (22) for automatically moving the serving of one or more subscribers from itself to another system. In response to administrator (29) input, the source system retrieves each moving subscriber's mailbox (200) contents, translates subscriber I.D.s appearing therein into universal names and extension numbers, and transfers the translated contents, including delivery lists (222) and messages (211), to the destination system. The destination system creates a new mailbox for each moved subscriber, translates the universal information into subscriber I.D.s, and populates the new mailbox with the transferred contents. The source system informs third systems of the move, so they can update their information. During audits, the source and destination systems search their databases to find any information affected by the move and update it; the source system also deletes the moved subscribers' old mailboxes.

Abstract translation: 在语音邮件消息服务系统（12-14）的网络（10）中，每个系统包括用于将一个或多个订户的服务自动地移动到另一个系统的装置（22）。 响应于管理员（29）输入，源系统检索每个移动订户的邮箱（200）内容，将出现在其中的用户ID转换为通用名称和分机号码，并传送翻译的内容，包括传送列表（222）和消息（211 ）到目标系统。 目的地系统为每个移动的订户创建一个新邮箱，将通用信息转换为订户I.D.s，并用传输的内容填充新邮箱。 源系统通知第三个系统的移动，所以他们可以更新他们的信息。 在审计期间，源和目标系统搜索其数据库以查找受移动影响的任何信息并进行更新; 源系统还会删除已移动的订户的旧邮箱。

公开(公告)号：US10057395B1

公开(公告)日：2018-08-21

申请号：US15687487

申请日：2017-08-27

Applicant: Carydean Enterprises LLC

Inventor： Dean Henry Wagstaff ,  Acel Ladd Wimmer

IPC: H04B1/00 ,  H04M1/02 ,  H04M1/725 ,  H04B1/3883

CPC classification number: H04M1/0274 ,  H04B1/3883 ,  H04B1/3888 ,  H04M1/185 ,  H04M1/72527 ,  H04M2201/36

Abstract: Some embodiments of the present invention are directed to a case for use with a mobile electronic device. The case includes a body that is detachably secured to the mobile electronic device. An electrical bus is disposed within the body. A connector is disposed on the body. The connector is communicably coupled to the mobile electronic device. The case further includes a memory configured to store a file received from the mobile electronic device through the connector, a processor configured to generate a signal based on the file stored in the memory, and an output port. The output port is configured to transmit the signal generated by the processor to an external device, wherein the external device is communicably coupled to the output port. The connector, the memory, the processor and the output port are communicably coupled to the electrical bus.

公开(公告)号：US09998599B2

公开(公告)日：2018-06-12

申请号：US15457761

申请日：2017-03-13

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Vadim Dymshyts ,  Vidas Placiakis ,  Nikolay I. Korolev ,  Herbert Willi Artur Ristock

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04L29/08 ,  H04L12/28 ,  H04M3/523

CPC classification number: H04M3/5183 ,  H04L67/306 ,  H04M3/5175 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5238 ,  H04M2201/36 ,  H04M2203/403

Abstract: A contact center has channels for receiving communications requesting interaction with an agent, agent stations providing connection ability to received communications, and a Virtual Interaction (VI) Server connected to the LAN and executing VI software on a processor from a non-transitory medium. The VI Server creates and stores a Virtual Interaction object based on determination of an expected receipt of a future communication, the VI associating a source, an intent, a set of data regarding the source, and an agent station destination, and the created VI is stored and matched with a real incoming communication from the source associated in the VI, and the VI is then instantiated as a live interaction by connecting the source of the incoming call with the agent destination associated in the VI.

公开(公告)号：US09917949B1

公开(公告)日：2018-03-13

申请号：US15000762

申请日：2016-01-19

Applicant: Afiniti Europe Technologies Limited

Inventor： Zia Chishti

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5233 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5235 ,  H04M2201/18 ,  H04M2201/36

Abstract: Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.