公开(公告)号：US20080063174A1

公开(公告)日：2008-03-13

申请号：US11507915

申请日：2006-08-21

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khourl ,  Christopher E. Pearce

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph F. Khourl ,  Christopher E. Pearce

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/424 ,  H04M3/565 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/651

Abstract: In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more selections made by the user via a user interface, which may include a name of the person and a specified action to be taken when the person leaves the conference session. During the conference session, a conference port of the person is camped-on. When the person leaves the conference session and his conference port becomes free, the specified action, which includes an attempt to communicate with the person by the user, is executed. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

Abstract translation: 在一个实施例中，调度/会议系统向用户提供响应于用户经由用户界面进行的一个或多个选择来建立对被邀请参加会议会话的人的驻留请求的能力，其可以 包括该人的姓名以及该人离开会议时要采取的指定行动。 在会议期间，该人的会议港口停放。 当该人离开会议会话并且其会议端口变得空闲时，执行包括尝试与该用户通信的指定动作。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

公开(公告)号：US20080037762A1

公开(公告)日：2008-02-14

申请号：US11485053

申请日：2006-07-11

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M3/00

CPC classification number: H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

Abstract: Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

Abstract translation: 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫的呼叫的处理。 在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频： 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 另外，也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

公开(公告)号：US20080011823A1

公开(公告)日：2008-01-17

申请号：US11860705

申请日：2007-09-25

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Cullen Jennings ,  Shantanu Sarkar

IPC: G06F17/00

CPC classification number: G06Q20/403 ,  G06Q20/10 ,  G06Q20/12 ,  G06Q20/382

Abstract: A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

Abstract translation: 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段，使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者，结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符，例如使用限制令牌，并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定，除了可能进行的任何普通验证外，是否符合使用限制以及是否按照使用限制授权交易。

公开(公告)号：US20070280437A1

公开(公告)日：2007-12-06

申请号：US11421447

申请日：2006-05-31

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Sanjeev Kumar ,  Mukul Jain

IPC: H04M1/64

CPC classification number: H04M1/7258 ,  H04M1/2745 ,  H04M1/274516 ,  H04M1/7255 ,  H04M1/72552

Abstract: A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.

Abstract translation: 描述了一种促进对电子消息的电话响应的方法。 该方法包括从接收到的电子消息中确定至少一个电话号码，并且将所确定的电话号码动态地分配给电话上的按钮以在电话上提供快速拨号按钮。 确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。 如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

公开(公告)号：US20070263821A1

公开(公告)日：2007-11-15

申请号：US11278371

申请日：2006-03-31

Applicant: Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Shantanu Sarkar ,  Labhesh Patel

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04L12/1822 ,  H04M3/42187 ,  H04M3/566 ,  H04M2203/5072 ,  H04M2242/06

Abstract: A method and apparatus to provide speaker selection in a multi-party conference call is described. The method may comprise processing a speaker queue for at least one new speaker and monitoring when a number of active speakers is less than a predetermined number of active speakers. When less than the predetermined number, the method automatically, without human intervention, adds a new speaker from the speaker queue. A request for a new speaker may be received via a communication channel independent of a voice communication channel of the multi-party conference call. The request may be received from the conference endpoint via a voice communication channel of the multi-party conference call. In an example embodiment, new speakers in the speaker queue may be prioritized based a class of service associated with each new speaker. Priority may be given to a new speaker with a higher associated class of service.

Abstract translation: 描述了在多方电话会议中提供说话者选择的方法和装置。 该方法可以包括处理用于至少一个新扬声器的扬声器队列，并且当多个有源扬声器小于预定数量的有源扬声器时进行监视。 当小于预定数量时，该方法在没有人为干预的情况下自动地从扬声器队列添加新的扬声器。 可以通过独立于多方电话会议的语音通信信道的通信信道来接收对新的扬声器的请求。 可以经由多方电话会议的语音通信信道从会议端点接收该请求。 在示例性实施例中，可以基于与每个新的说话者相关联的一类服务对扬声器队列中的新扬声器进行优先级排序。 可以优先考虑具有较高相关服务类别的新发言者。

公开(公告)号：US20070229274A1

公开(公告)日：2007-10-04

申请号：US11809139

申请日：2007-05-30

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G08B13/14

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.

Abstract translation: 本发明包括用于提供的方法和装置。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。 在优选实施方式中，可以实时地向紧急服务提供商提供紧急服务提供者位置信息给控制中心人员和紧急服务提供商

公开(公告)号：US20070214041A1

公开(公告)日：2007-09-13

申请号：US11373025

申请日：2006-03-10

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain

IPC: G06Q30/00

CPC classification number: G06Q30/02 ,  G06Q30/0257 ,  G06Q30/0261 ,  G06Q30/0267

Abstract: A system and method for transmission of advertisements includes wirelessly broadcasting from a location, information that includes a telephone number associated an advertisement and user credentials. The information is received by a mobile communication device associated with a user of a service provider network. After being received, the telephone number is either mapped to a soft-key of the mobile communication device or disregarded, based on the user credentials. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).

Abstract translation: 用于广告传输的系统和方法包括从位置无线广播，包括与广告相关联的电话号码和用户凭证的信息。 信息由与服务提供商网络的用户相关联的移动通信设备接收。 在接收到之后，根据用户凭证，将电话号码映射到移动通信设备的软键或被忽略。 要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开的主题。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

公开(公告)号：US20070211879A1

公开(公告)日：2007-09-13

申请号：US11370486

申请日：2006-03-07

Applicant: Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Sanjeev Kumar ,  Labhesh Patel ,  Mukul Jain

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M3/4938 ,  H04M3/5238

Abstract: Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.

Abstract translation: 公开了向保持呼叫者提供动态消息的方法和系统。 在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。 组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且发起消息的回放。 在播放消息期间计算第二个等待时间。 如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。 在各种实施例中，可以连续计算第二等待时间，并且可以在播放期间连续修改消息。

公开(公告)号：US20070180060A1

公开(公告)日：2007-08-02

申请号：US11346410

申请日：2006-02-02

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Mukul Jain ,  Joseph Khouri

IPC: G06F15/16

CPC classification number: G06Q10/107 ,  H04L51/066 ,  H04L51/36 ,  H04M3/53333 ,  H04M2203/355 ,  H04M2203/4509

Abstract: A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract translation: 用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户 。 与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态地修改响应菜单以包括与可操作项目相对应的选项，然后呈现修改的响应 到第二个用户的菜单，同时发送或在发送消息之后。 提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

公开(公告)号：US20070162552A1

公开(公告)日：2007-07-12

申请号：US11328713

申请日：2006-01-10

Applicant: Shmuel Shaffer ,  Denise Caballero-McCann ,  Labhesh Patel ,  Mukul Jain

Inventor： Shmuel Shaffer ,  Denise Caballero-McCann ,  Labhesh Patel ,  Mukul Jain

IPC: G06F15/16

CPC classification number: H04L51/04 ,  H04M7/0045 ,  H04M2201/60

Abstract: A method for providing an instant messaging camp-on service includes receiving, via a first instant messaging device, a request from a first user to log into an instant messaging server and to camp-on an instant messaging availability of a second user, wherein the second user is currently unavailable. The method also includes monitoring the instant messaging availability of the second user and determining that the second user is available via instant messaging and then notifying the first user via a first communication method of the instant messaging availability of the second user. The first communication method is different from instant messaging communication.

Abstract translation: 一种用于提供即时消息接发服务的方法包括：经由第一即时消息收发设备接收来自第一用户的登录到即时消息收发服务器的请求，并且接收第二用户的即时消息收发可用性，其中， 第二个用户当前不可用。 该方法还包括监视第二用户的即时通信可用性并且通过即时消息发送确定第二用户可用，然后经由第一通信方法向第一用户通知第二用户的即时消息可用性。 第一种通信方式与即时消息通信不同。