公开(公告)号：US08824293B2

公开(公告)日：2014-09-02

申请号：US13037083

申请日：2011-02-28

Applicant: Hamid Assarpour ,  Olga Mindlin

Inventor： Hamid Assarpour ,  Olga Mindlin

IPC: G01R31/08

CPC classification number: H04L49/65 ,  H04L49/205

Abstract: A switch device can be configured to operate in a manner that was not originally intended. For example, a switch device can be a Broadcom XGS type of device that is configured with a packet-processing unit to perform line speed lookups in accordance with a default configuration. The default configuration can include classifying and forwarding received packets to an upstream interface based on VLAN information. The default configuration can be overwritten such that the switch device operates in a different manner than originally intended. For example, the switch device can be reconfigured to include mapping rules that specify different QoS data to be assigned to different type of received packets. Subsequent to utilizing the maps to identify QoS information for received packets, the reconfigured switch device uses the QoS information to forward the packets to queues in an upstream interface.

Abstract translation: 开关装置可以被配置为以原本不想要的方式操作。 例如，交换设备可以是配置有分组处理单元的Broadcom XGS类型的设备，以根据默认配置执行线速查找。 默认配置可以根据VLAN信息对接收的报文进行分类和转发。 可以覆盖默认配置，使得交换设备以与原始预期不同的方式工作。 例如，交换机设备可以被重新配置为包括指定不同类型的接收到的分组的不同QoS数据的映射规则。 在使用映射来识别接收到的分组的QoS信息之后，重新配置的交换机设备使用QoS信息将分组转发到上游接口中的队列。

公开(公告)号：US20140241340A1

公开(公告)日：2014-08-28

申请号：US13780899

申请日：2013-02-28

Applicant: AVAYA INC.

Inventor： Doree Duncan SELIGMANN ,  Linda SCHUMACHER

IPC: H04M9/00

CPC classification number: H04M9/003

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for software turret phone functionalities. A system can display, via a graphical user interface, graphical elements grouped according to a common attribute. Each of the graphical elements can represent an open communication line connecting a first device associated with a first user with a second respective device associated with a second respective user. The system can receive a selection of a graphical element of the graphical elements from the first user, the selection indicating a selected user associated with a respective device. Based on the selection, the system can manipulate a corresponding open communication line connecting the first device associated with the first user with the respective device associated with the selected user.

Abstract translation: 本文公开了用于软件转塔手机功能的系统，方法和非暂时的计算机可读存储介质。 系统可以通过图形用户界面显示根据公共属性分组的图形元素。 每个图形元素可以表示将与第一用户相关联的第一设备与与第二相应用户相关联的第二相应设备连接的开放通信线路。 系统可以接收来自第一用户的图形元素的图形元素的选择，该选择指示与相应设备相关联的所选择的用户。 基于该选择，系统可以操纵将与第一用户相关联的第一设备与与所选择的用户相关联的相应设备连接的对应的开放式通信线路。

公开(公告)号：US08817782B2

公开(公告)日：2014-08-26

申请号：US13247037

申请日：2011-09-28

Applicant: Rama S. Appalla ,  Gautam Khera ,  Julie McGray

Inventor： Rama S. Appalla ,  Gautam Khera ,  Julie McGray

IPC: H04L12/28

CPC classification number: H04L45/16 ,  H04L12/462

Abstract: Techniques disclosed herein include systems and methods that extend Protocol Independent Multicast (PIM) protocols to Shortest Path Bridging (SPB) technology. This includes connecting an IP multicast domain across an SPB network. SPB edge routers, also known as Backbone Edge Bridges, form virtual adjacencies with each other. As such, SPB edge routers maintain such PIM adjacency without sending Hello messages. Backbone Edge Bridges (BEBs) are discovered using null Intermediate System To Intermediate System (IS-IS) Internet Protocol Multicast (IPMC) type-length-value (TLV) control messages. Each PIM-enabled BEB records other PIM-enabled BEBs as an adjacent PIM-router in response to receiving a NULL IPMC TLV from those BEBs. Accordingly, PIM-enabled BEBs form a full mesh virtual adjacency between each other and can thereby encapsulate PIM control messages sent and received between two access networks connected to the SPB network.

Abstract translation: 本文公开的技术包括将协议无关组播（PIM）协议扩展到最短路径桥接（SPB）技术的系统和方法。 这包括在SPB网络之间连接IP多播域。 SPB边缘路由器（也称为Backbone Edge Bridges）彼此形成虚拟邻接关系。 因此，SPB边缘路由器保持这种PIM邻接，而不发送Hello消息。 使用空中间系统到中间系统（IS-IS）互联网协议组播（IPMC）类型长度值（TLV）控制消息发现骨干边缘桥（BEB）。 每个支持PIM的BEB响应于从这些BEB接收到一个NULL IPMC TLV，将其他支持PIM的BEB记录为相邻的PIM路由器。 因此，支持PIM的BEB在彼此之间形成全网状的虚拟邻接，从而可以封装在连接到SPB网络的两个接入网之间发送和接收的PIM控制消息。

公开(公告)号：US20140237371A1

公开(公告)日：2014-08-21

申请号：US13771678

申请日：2013-02-20

Applicant: AVAYA INC.

Inventor： Reinhard P. Klemm ,  Doree Duncan Seligmann ,  John Yoakum

IPC: G06F3/01

CPC classification number: G06Q10/109

Abstract: A presentation pacing system includes a monitor module for monitoring a time spent by a speaker on one or more slides while presenting a presentation, the presentation having a plurality of slides. The presentation pacing system further includes a compare module for comparing the monitored time with a pre-recorded time associated with the slides. The presentation pacing system further includes a notification module for notifying the speaker for changing pace of the presentation based at least on the comparison. The presentation pacing system further includes a query module for scheduling and presenting queries of audience to the speaker of the presentation during a slide transition.

Abstract translation: 演示起搏系统包括一个监视器模块，用于在呈现演示的同时监视扬声器在一个或多个幻灯片上花费的时间，该演示具有多个幻灯片。 呈现起搏系统还包括比较模块，用于将监视的时间与与幻灯片相关联的预先记录的时间进行比较。 呈现起搏系统还包括通知模块，用于通知至少基于该比较的演讲者改变节奏的通知。 演示起搏系统还包括一个查询模块，用于在幻灯片切换期间调度和呈现观众对演示者的演讲者的查询。

公开(公告)号：US08811598B2

公开(公告)日：2014-08-19

申请号：US13365007

申请日：2012-02-02

Applicant: Luciano Godoy Fagundes

Inventor： Luciano Godoy Fagundes

IPC: H04M3/00

CPC classification number: H04M3/523

Abstract: When a customer communicates with a contact center, a history of the communication is stored. The communication from the customer can be in various media, such as a voice call, a video call, an email, an Instant Message (IM), a text message, and/or a blog posting. The history includes a context such as a reason for the communication and a time of the communication. The history of the communication is used to determine a pattern of the communication based on the context. Using the pattern, a time that the customer will communicate with the contact center is predicted. An agent associated with the customer is scheduled to be available at the predicted time. The predicted time can also be based on future events such as a product release or an event such as a political event, a sports event, and/or a convention.

Abstract translation: 当客户与联络中心通信时，存储通信历史。 来自客户的通信可以在诸如语音通话，视频通话，电子邮件，即时消息（IM），文本消息和/或博客发布的各种媒体中。 历史包括诸如沟通的原因和通信时间等上下文。 通信的历史用于基于上下文来确定通信的模式。 使用模式，预测客户将与联络中心进行通信的时间。 预定与客户相关联的代理在预计的时间可用。 预测的时间也可以基于诸如产品发布或诸如政治事件，体育赛事和/或惯例的事件之类的未来事件。

公开(公告)号：US08811597B1

公开(公告)日：2014-08-19

申请号：US11536456

申请日：2006-09-28

Applicant: Kenneth R. Hackbarth ,  Murray Jenson ,  Sarah H. Kiefhaber ,  Joylee Kohler ,  Douglas W. Swartz

Inventor： Kenneth R. Hackbarth ,  Murray Jenson ,  Sarah H. Kiefhaber ,  Joylee Kohler ,  Douglas W. Swartz

IPC: H04M5/00 ,  H04M3/00

CPC classification number: G06Q10/06395 ,  G06Q10/06393 ,  H04M3/5175

Abstract: A contact center is provided that includes a plurality of agents for servicing incoming contacts and an a performance analysis module that compares a proposed contact center configuration and/or change in secondary contact center performance parameter against a set of contact center templates, the contact center templates defining a historical contact center configuration as of respective points in time and, based on the results of this operation, predicts an impact on a primary contact center performance parameter if the proposed contact center configuration and/or change in secondary performance parameter were to be implemented.

Abstract translation: 提供了一个联络中心，其包括用于维护传入联系人的多个代理和一个性能分析模块，其将所提出的联络中心配置和/或次要联络中心性能参数的改变与一组联络中心模板进行比较，联络中心模板 根据该操作的结果来确定对于主要联络中心性能参数的影响，如果要实施所提出的联络中心配置和/或第二性能参数的改变，则根据各个时间点来定义历史联络中心配置 。

公开(公告)号：US08810365B2

公开(公告)日：2014-08-19

申请号：US13082672

申请日：2011-04-08

Applicant: Douglas M. Grover

Inventor： Douglas M. Grover

IPC: G06F7/04

CPC classification number: G06F21/31

Abstract: An authentication string, such as a password, consists of characters. Each of the characters in the authentication string is randomly associated with a defined location on a device. For example, an area on a touch screen can be associated with a character in the authentication string. When a user selects a location associated with the character, feedback is provided that identifies the character. When the user selects a location that is not associated with the character, feedback is provided that does not identify the character.If the user responds by indicating that the associated location matches the character, the character is authenticated. If the user responds by indicating that a location not associated with the character is a match, the character is not authenticated. This process is then repeated for each character in the authentication string.

Abstract translation: 验证字符串（如密码）由字符组成。 认证字符串中的每个字符与设备上的定义位置随机关联。 例如，触摸屏上的区域可以与认证字符串中的字符相关联。 当用户选择与该字符相关联的位置时，提供标识字符的反馈。 当用户选择与字符不相关联的位置时，提供不识别字符的反馈。 如果用户通过指示相关联的位置与字符匹配来进行响应，则该字符被认证。 如果用户通过指示与该字符不相关联的位置匹配来进行响应，则该字符不被认证。 然后对认证字符串中的每个字符重复该过程。

公开(公告)号：US20140226810A1

公开(公告)日：2014-08-14

申请号：US13764504

申请日：2013-02-11

Applicant: AVAYA INC.

Inventor： Robert C. Steiner ,  Gene Uba

IPC: H04M3/523

CPC classification number: H04M3/5233 ,  H04M3/5238 ,  H04M2203/402 ,  H04M2203/404

Abstract: A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, mark a work item as interruptible. The work item may receive an interruptible marking when the work item is assigned to an adequately-matched agent rather than a well-matched. Processing of the work item by the adequately-matched agent may be interrupted if the well-matched agent becomes available prior to the work item being completed by the adequately-matched agent.

Abstract translation: 描述联络中心以及用于施用它的各种方法和机制。 此处提出的联络中心提供了将工作项标记为可中断的能力。 当工作项目分配给适当匹配的代理而不是匹配良好时，工作项可能会收到中断标记。 如果在匹配良好的代理人完成工作项目之前，如果匹配良好的代理人可用，则可以中断由适当匹配的代理进行的工作项目的处理。

公开(公告)号：US08804722B2

公开(公告)日：2014-08-12

申请号：US13242686

申请日：2011-09-23

Applicant: Rama Suryanarayana Appalla ,  Roger Lapuh ,  Srikanth Keesara

Inventor： Rama Suryanarayana Appalla ,  Roger Lapuh ,  Srikanth Keesara

IPC: H04L12/28

CPC classification number: H04L12/185 ,  H04L12/1836 ,  H04L45/04 ,  H04L45/12 ,  H04L45/16

Abstract: A method and apparatus for routing multicast data across multiple multicast routing domains connected by a shortest path bridging (SPB) network is presented. A Shortest Path Bridging (SPB) edge router of an SPB network connected to a PIM network is configured as a Rendezvous Point (RP). A message is received at the RP, and in response, the RP forms a first data structure including multicast sender information. The RP floods the SPB network with a second message containing the first data structure, allocates an Identifier to the multicast stream, and sends a second data structure with sender information. An edge router with multicast receive interest responds with the second data structure with multicast receive interest information. As a result, a receiver in a second network has knowledge of devices in a first network such that multicast traffic is able to be routed between different networks connected to the SPB network.

Abstract translation: 提出了一种通过最短路径桥接（SPB）网络连接的多个多播路由域之间路由组播数据的方法和装置。 连接到PIM网络的SPB网络的最短路径桥接器（SPB）边缘路由器配置为集合点（RP）。 在RP接收到消息，作为响应，RP形成包括多播发送者信息的第一数据结构。 RP通过包含第一个数据结构的第二个消息洪泛SPB网络，为组播流分配一个标识符，并发送具有发送者信息的第二个数据结构。 具有组播接收兴趣的边缘路由器利用具有多播接收兴趣信息的第二数据结构进行响应。 因此，第二网络中的接收机具有第一网络中的设备的知识，使得多播业务能够在连接到SPB网络的不同网络之间路由。

公开(公告)号：US20140223436A1

公开(公告)日：2014-08-07

申请号：US13758704

申请日：2013-02-04

Applicant: AVAYA INC.

Inventor： Robert C. Steiner

IPC: G06F9/46

CPC classification number: G06F9/4843

Abstract: A contact center is described along with various methods and mechanisms for administering the same. Work assignment methods are disclosed that place tasks in bins by time intervals and are processed within a delta queue ring buffer. The delta queue ring buffer can assign the tasks by seconds and order tasks by interval for efficient handling, and then loop around to use the same bins. By using fixed intervals and a moving queue pointer, the scheduling delta queue solution allows for fast selection of the queue to insert and fast processing of the queues on timeout. The scheduling delta queue solution allows for the processing of at least, but not limited to one million tasks with only memory as a constraint.

Abstract translation: 描述联络中心以及用于施用它的各种方法和机制。 公开了工作分配方法，其中按时间间隔将任务置于仓中，并在增量队列环形缓冲区内处理。 增量队列环缓冲区可以按秒分配任务，并按时间间隔排序任务以进行有效的处理，然后循环使用相同的bin。 通过使用固定间隔和移动队列指针，调度增量队列解决方案允许快速选择队列以在超时时插入队列和快速处理队列。 调度增量队列解决方案允许至少处理至少但不限于一百万个任务，只有存储器作为约束。