公开(公告)号：US20220142590A1

公开(公告)日：2022-05-12

申请号：US17585035

申请日：2022-01-26

Applicant: Avaya Inc.

Inventor： Ori Modai ,  John Yoakum

IPC: A61B5/00 ,  G16H50/20 ,  G16H80/00 ,  G16H40/67

Abstract: Embodiments disclosed herein enable enhanced communication with an application service provider. In a particular embodiment, a method provides, in a user communication device, collecting medical telemetry of a user of the user communication device. Upon identifying at least one abnormality in the medical telemetry, the method provides determining that the at least one abnormality indicates that the user is experiencing a health issue based on identifying a lack of non-medical telemetry indicating a reason, other than the health issue, for the at least one abnormality. In response to determining that the at least one abnormality indicates that the user is experiencing the health issue, the method provides initiating a real-time user communication from the user communication device to a contact center.

公开(公告)号：US20160287189A1

公开(公告)日：2016-10-06

申请号：US14673440

申请日：2015-03-30

Applicant: Avaya Inc.

Inventor： Ori Modai ,  John Yoakum

IPC: A61B5/00 ,  G06F19/00

CPC classification number: A61B5/747 ,  A61B5/0022 ,  A61B5/01 ,  A61B5/02055 ,  A61B5/021 ,  A61B5/02438 ,  A61B5/1123 ,  A61B5/14532 ,  A61B5/6898 ,  G06F19/3418 ,  G16H40/67 ,  G16H50/20 ,  G16H80/00

Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for facilitating enhanced communication with an application service provider based on medical telemetry collected by a user device. In a particular embodiment, a method provides collecting medical telemetry of a user of the user communication device and processing the medical telemetry to identify abnormalities therein. Upon identifying at least one abnormality in the medical telemetry, the method provides determining whether the at least one abnormality indicates that the user is experiencing a health issue. After determining that the at least one abnormality indicates that the user is experiencing the health issue, the method provides transferring a health notification indicating the health issue to the application service provider.

Abstract translation: 本文公开的实施例提供方法，系统和计算机可读存储介质，用于基于由用户设备收集的医疗遥测来促进与应用服务提供商的增强的通信。 在特定实施例中，一种方法提供对用户通信设备的用户的收集医疗遥测并处理医疗遥测以识别其中的异常。 在确定医疗遥测中的至少一个异常时，该方法提供确定至少一个异常是否指示用户正在经历健康问题。 在确定至少一个异常指示用户正在经历身体健康问题之后，该方法提供将健康问题指示给应用服务提供者。

公开(公告)号：US11259758B2

公开(公告)日：2022-03-01

申请号：US14673440

申请日：2015-03-30

Applicant: Avaya Inc.

Inventor： Ori Modai ,  John Yoakum

IPC: A61B5/00 ,  G16H50/20 ,  G16H80/00 ,  G16H40/67 ,  A61B5/021 ,  A61B5/11 ,  A61B5/145 ,  A61B5/01 ,  A61B5/0205 ,  A61B5/024

Abstract: Embodiments disclosed herein provide methods, systems, and computer readable storage media for facilitating enhanced communication with an application service provider based on medical telemetry collected by a user device. In a particular embodiment, a method provides collecting medical telemetry of a user of the user communication device and processing the medical telemetry to identify abnormalities therein. Upon identifying at least one abnormality in the medical telemetry, the method provides determining whether the at least one abnormality indicates that the user is experiencing a health issue. After determining that the at least one abnormality indicates that the user is experiencing the health issue, the method provides transferring a health notification indicating the health issue to the application service provider.

公开(公告)号：US20140237371A1

公开(公告)日：2014-08-21

申请号：US13771678

申请日：2013-02-20

Applicant: AVAYA INC.

Inventor： Reinhard P. Klemm ,  Doree Duncan Seligmann ,  John Yoakum

IPC: G06F3/01

CPC classification number: G06Q10/109

Abstract: A presentation pacing system includes a monitor module for monitoring a time spent by a speaker on one or more slides while presenting a presentation, the presentation having a plurality of slides. The presentation pacing system further includes a compare module for comparing the monitored time with a pre-recorded time associated with the slides. The presentation pacing system further includes a notification module for notifying the speaker for changing pace of the presentation based at least on the comparison. The presentation pacing system further includes a query module for scheduling and presenting queries of audience to the speaker of the presentation during a slide transition.

Abstract translation: 演示起搏系统包括一个监视器模块，用于在呈现演示的同时监视扬声器在一个或多个幻灯片上花费的时间，该演示具有多个幻灯片。 呈现起搏系统还包括比较模块，用于将监视的时间与与幻灯片相关联的预先记录的时间进行比较。 呈现起搏系统还包括通知模块，用于通知至少基于该比较的演讲者改变节奏的通知。 演示起搏系统还包括一个查询模块，用于在幻灯片切换期间调度和呈现观众对演示者的演讲者的查询。