公开(公告)号：US08611516B2

公开(公告)日：2013-12-17

申请号：US12988935

申请日：2009-04-28

Applicant: Thomas Lederer

Inventor： Thomas Lederer

IPC: H04M3/00

CPC classification number: H04M3/436 ,  H04M3/54 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/2005 ,  H04M2203/651

Abstract: The invention relates to methods and a communication device for establishing a communication transmission (ALTV), wherein upon detecting an original signaling (SIGRA) directed from a first terminal (EG2) to a second terminal (EG2) within the scope of an establishment of a connection, the second terminal (EG2) being addressed via a target address associated with the second terminal (EG2), it is recorded in what quantity further signalings (SIGRA) having the same sender address specifying the first terminal (EG1) and the same target address are detected within the scope of further attempts to establish a connection. An evaluation of time information is carried out with regard to the times of the detection of the detected original signaling (SIGRA) and the detected further signalings (SIGRA) in relation to at least one predetermined time period. In case of a positive evaluation result, and upon exceeding the recorded number of detected further signalings having the same sender address and the same target address compared to a comparison value, an alternative communication transmission (ALTV) is established for a connection establishing attempt detected last of the further connection establishing attempts.

Abstract translation: 本发明涉及用于建立通信传输（ALTV）的方法和通信设备，其中在检测到从第一终端（EG2）引导到第二终端（EG2）的原始信令（SIGRA） 连接，经由与第二终端（EG2）相关联的目标地址寻址的第二终端（EG2），以具有指定第一终端（EG1）和相同目标的相同发送方地址的另外的信号（SIGRA）被记录在什么数量 在进一步尝试建立连接的范围内检测到地址。 关于检测到的原始信令（SIGRA）和检测到的进一步信号（SIGRA）的时间与至少一个预定时间段相关的时间执行时间信息的评估。 在积极的评估结果的情况下，与比较值相比，超过了具有相同发送方地址和相同目标地址的检测到的进一步信号的记录数量，建立替代通信传输（ALTV），用于最后检测的连接建立尝试 的进一步连接建立尝试。

公开(公告)号：US08553873B1

公开(公告)日：2013-10-08

申请号：US13688716

申请日：2012-11-29

Applicant: Noble Systems Corporation

Inventor： James K. Noble, Jr.

IPC: H04M3/00

CPC classification number: H04M3/5238 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2203/402

Abstract: Various embodiments of the invention provide methods, systems, and computer program products for generating an outbound forecast. In particular embodiments, campaign parameters are defined for at least two outbound call campaigns that include for each campaign a time period over which the campaign is to be carried out, a target value identifying a number of an outbound communication result to occur over the time period, and sources for handling outbound communications. Further, a historical dataset is selected that includes historical data on the corresponding outbound communication result for each campaign based on past outbound communications. In various embodiments, an outbound forecast is generated based on the historical dataset and campaign parameters for the outbound call campaigns. The forecast provides a number of the outbound communication result forecasted to be achieved over the time period for each campaign in an attempt to meet the target value for the corresponding campaign.

Abstract translation: 本发明的各种实施例提供用于产生出站预报的方法，系统和计算机程序产品。 在特定实施例中，针对至少两个出局呼叫活动来定义活动参数，所述至少两个呼出呼叫活动包括对于每个活动在活动要被执行的时间段，标识在该时间段内发生的出站通信结果的数目的目标值 以及处理出站通信的来源。 此外，选择历史数据集，其包括基于过去的出站通信的针对每个活动的相应出站通信结果的历史数据。 在各种实施例中，基于出站呼叫活动的历史数据集和活动参数来生成出站预测。 该预测提供了一些在每个广告系列的时间段内预测的出站通讯结果，以达到相应广告系列的目标价值。

公开(公告)号：US20130225147A1

公开(公告)日：2013-08-29

申请号：US13558941

申请日：2012-07-26

Applicant: John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

Inventor： John G. Musial ,  Sandeep R. Patil ,  Riyazahamad M. Shiraguppi ,  Gandhi Sivakumar ,  Prashant Sodhiya

IPC: H04M3/00

CPC classification number: H04W4/16 ,  G06F11/3062 ,  G06F11/324 ,  G06Q10/1093 ,  H04M1/72566 ,  H04M3/42 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2203/2072 ,  H04W52/0258 ,  H04W52/0261 ,  Y02D70/00

Abstract: Implementing calendar-based power reserve includes identifying a new calendar entry scheduled into a calendar application of a mobile communications device. The new calendar entry specifies a telephone call. Upon determining a priority indicator has been set for the new calendar entry in the calendar application, the calendar-based power reserve also includes directing a power management component of the mobile communications device to reserve an amount of power for the telephone call, and updating a battery power indicator on the mobile communications device to reflect a capacity of a battery of the mobile communications device. The capacity reflects a current amount of available power for the battery minus the amount of power to reserve.

Abstract translation: 实施基于日历的功率储备包括识别被调度到移动通信设备的日历应用中的新的日历条目。 新的日历条目指定电话。 在确定对于日历应用程序中的新日程表条目设置了优先级指示符时，基于日历的动力储备还包括指示移动通信设备的电源管理组件为电话呼叫预留一定数量的电力，并且更新 电池电量指示器，以反映移动通信设备的电池的容量。 该容量反映了电池的当前可用功率量减去预留的功率量。

公开(公告)号：US08411838B2

公开(公告)日：2013-04-02

申请号：US12524277

申请日：2008-01-25

Applicant: Toshiyuki Omiya

Inventor： Toshiyuki Omiya

IPC: H04M3/00 ,  H04M5/00 ,  G06Q10/00

CPC classification number: G06Q10/06 ,  G06Q10/04 ,  G06Q30/02 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A management server 10 stores past record data regarding the call volume by collecting from an exchanger, classifies the past record data in accordance with segments: a 7-day period in a month starting from the beginning of a month; a day of the week; and a predetermined period of time in a day, for a predetermined term in the past, obtains a multiple regression equation having the call volume as an objective variable, based upon the past record data thus classified, by performing a multivariate analysis for each day of the week, and calculates the call volume in a term that is specified by a user based upon the multiple regression equation.

Abstract translation: 管理服务器10通过从交换机收集来存储关于呼叫量的过去记录数据，根据分段对从前记录数据进行分类：从一个月初开始的一个月的7天期间; 一周中的一天 并且在一天中的预定时间段中，对于过去的预定术语，通过基于过去的记录数据获得具有作为目标变量的呼叫量的多元回归方程，通过对每一天的每一天执行多变量分析 并且根据多元回归方程计算由用户指定的术语中的呼叫量。

公开(公告)号：US08374330B2

公开(公告)日：2013-02-12

申请号：US13262383

申请日：2010-03-11

Applicant: Philip L Eardley ,  Simon P A Ringland ,  Matthew D Walker

Inventor： Philip L Eardley ,  Simon P A Ringland ,  Matthew D Walker

IPC: H04M3/46 ,  H04M3/54 ,  H04M7/00 ,  H04L12/16 ,  H04L12/66

CPC classification number: H04M3/54 ,  H04M7/1225 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/36

Abstract: A method of call control in which a first communications network, detecting calls directed to a destination in the first network; redirects at least some of the calls to a destination in a second network (e.g. on no answer from the destination in the first network). The first network then operates in two phases. In a first phase, for a group of calls redirected to the second network, the time delay before the call is answered in the second network is recorded. When a number of time delays have been recorded, a delay period is set to a value less than the maximum value of the recorded time delays. In a second phase, for a second group of calls redirected to the second network subsequent to the calls of the first group, when a call of the second group is not answered in the second network within the delay period, the call is redirected to a message service associated with the first network.

Abstract translation: 一种呼叫控制的方法，其中第一通信网络检测指向第一网络中的目的地的呼叫; 将至少一些呼叫重定向到第二网络中的目的地（例如，在第一网络中的目的地没有应答的情况下）。 然后第一个网络分为两个阶段。 在第一阶段，对于重定向到第二网络的一组呼叫，在第二网络中应答呼叫之前的时间延迟被记录。 当已经记录了多个时间延迟时，延迟时间被设置为小于记录的时间延迟的最大值的值。 在第二阶段中，对于在第一组的呼叫之后重定向到第二网络的第二组呼叫，当在延迟时段内第二组的呼叫没有在第二网络中应答时，该呼叫被重定向到 与第一网络相关联的消息服务。

公开(公告)号：US08370486B2

公开(公告)日：2013-02-05

申请号：US13279188

申请日：2011-10-21

Applicant: Eun-Gyu Kim

Inventor： Eun-Gyu Kim

IPC: G06F15/16

CPC classification number: H04M3/5322 ,  G06Q10/10 ,  G06Q30/0241 ,  H04L51/12 ,  H04L51/32 ,  H04M3/42382 ,  H04M3/493 ,  H04M2201/12 ,  H04M2203/301 ,  H04M2203/4545

Abstract: Devices, systems, and methods are directed towards ranking of messages based on a hop distance a forwarded message travels through a social network. As a message is forwarded by a member of the social network the hop distance increases. As the message is forwarded, recipients and/or senders may view the hop distance in real-time. The hop distance may reflect a number of times the message is forwarded to reach a recipient, or the maximum number of times the message is forwarded. The message may be displayed to a member in a rank ordering based on the hop distance, and messages with hop distances below a defined value may be deleted from a displayed list after a period of time. In one embodiment, a message may be forwarded anonymously to, for example, encourage members to forward the message.

Abstract translation: 设备，系统和方法针对基于转发消息通过社交网络传播的跳跃距离的消息排序。 当一个消息由社交网络的成员转发时，跳距离增加。 随着消息被转发，收件人和/或发送者可以实时查看跳跃距离。 跳转距离可以反映消息转发到接收者的次数，或消息转发的最大次数。 该消息可以基于跳跃距离以排序顺序显示给成员，并且可以在一段时间后从显示的列表中删除具有低于定义值的跳距离的消息。 在一个实施例中，消息可以匿名转发到例如鼓励成员转发消息。

公开(公告)号：US08355491B1

公开(公告)日：2013-01-15

申请号：US12015686

申请日：2008-01-17

Applicant: David W. Butt

Inventor： David W. Butt

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42195 ,  H04M2201/12

Abstract: Methods and apparatus for allowing parties to temporarily and automatically bypass an established “do not disturb” (DND) are disclosed. According to one aspect of the present invention, a method includes applying a DND with respect to a telephone apparatus associated with a telephone number for a first party, and obtaining a first indication of a first new attempt by the first party to establish contact with a second party. The method also includes maintaining a second indication which indicates that a first attempted call from the second party to the telephone number is a response to the first new attempt. It is determined if the first attempted call from second party to establish contact with the first party occurs. If the first attempted call is made, the method includes routing the first attempted call from the second party to the telephone apparatus such that the DND is effectively bypassed.

Abstract translation: 披露允许各方暂时和自动绕过已建立的不要打扰（DND）的方法和装置。 根据本发明的一个方面，一种方法包括对与第一方的电话号码相关联的电话设备应用DND，以及获得第一方与第一方建立联系的第一新尝试的第一指示 第二方。 该方法还包括保持第二指示，其指示从第二方到电话号码的第一尝试呼叫是对第一新尝试的响应。 确定是否发生来自第二方的第一次尝试呼叫与第一方建立联系。 如果进行了第一次尝试呼叫，则该方法包括将第一尝试呼叫从第二方路由到电话设备，使得DND被有效地绕过。

公开(公告)号：US08347383B2

公开(公告)日：2013-01-01

申请号：US12677935

申请日：2008-09-29

Applicant: Hideo Mori ,  Kazuaki Chikira

Inventor： Hideo Mori ,  Kazuaki Chikira

IPC: H04L29/06

CPC classification number: H04L41/28 ,  H04L41/22 ,  H04L63/1416 ,  H04L63/1441 ,  H04L2463/146 ,  H04M3/2281 ,  H04M3/42102 ,  H04M7/006 ,  H04M2201/12

Abstract: A traffic monitoring system (10) monitors traffics flowing through a network (100); when an abnormal traffic is detected, identifies an attack source network, a source of an attack, on the basis of attack source information indicating a source device from which the abnormal traffic is transmitted, which is obtained by an analysis of the abnormal traffic, and also identifies an attack destination network, a destination of the attack, on the basis of attack destination information indicating a destination device to which the abnormal traffic is to be transmitted, which is obtained by the analysis of the abnormal traffic; notifies an administrator of the attack source network of the attack source information by acquiring administrator information corresponding to the identified attack source network; and notifies an administrator of the attack destination network of the attack destination information by acquiring administrator information corresponding to the identified attack destination network.

Abstract translation: 交通监控系统（10）监视流经网络（100）的流量; 当检测到异常流量时，基于通过异常流量分析获得的指示发送异常流量的源设备的攻击源信息，识别攻击源网络，攻击源，以及 基于通过异常业务的分析获得的指示要发送异常业务的目的设备的攻击目的地信息，还识别攻击目的地网络，攻击目的地; 通过获取对应于所识别的攻击源网络的管理员信息，向攻击源网络的管理员通知攻击源信息; 并通过获取对应于所识别的攻击目的地网络的管理员信息来通知攻击目的地信息的攻击目的地网络的管理员。

公开(公告)号：US20120233556A1

公开(公告)日：2012-09-13

申请号：US13474641

申请日：2012-05-17

Applicant: Eric B. Meyers ,  Douglas T. Hudson

Inventor： Eric B. Meyers ,  Douglas T. Hudson

IPC: G06F3/01 ,  G06F15/16

CPC classification number: H04L12/58 ,  H04L51/00 ,  H04L51/04 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/12 ,  H04M2201/36

Abstract: In a method for displaying messages, a system displays messages from a single user account in multiple viewports. Each viewport orders messages based on an importance score that is calculated based on the user's prior interactions with messages in his user account through that viewport. Each viewport associated with the user account orders messages using a distinct message importance model.

Abstract translation: 在显示消息的方法中，系统在多个视口中显示来自单个用户帐户的消息。 每个视口根据基于用户与他的用户帐户中通过该视口的消息的先前交互计算的重要性分数来排序消息。 与用户帐户相关联的每个视口使用不同的消息重要性模型来排序消息。

公开(公告)号：US08243913B2

公开(公告)日：2012-08-14

申请号：US12201639

申请日：2008-08-29

Applicant: Robert Townsend

Inventor： Robert Townsend

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/436 ,  H04M3/51 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5235 ,  H04M15/80 ,  H04M15/8027 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18

Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.

Abstract translation: 本文件讨论了限制与多个租户的主机的联网联络中心的联系。 在示例实施例中，通信由联网的联络中心接收。 在确定是否允许通信到达联络中心资源时，可以检查联系率值。 接触率值可以表示在一段时间间隔内允许的接触量。 对于一些示例实施例，基于接触率值来确定网络联络中心是否接受或拒绝通信。