System and method for securing transactions in a contact center environment
    21.
    发明授权
    System and method for securing transactions in a contact center environment 有权
    用于在联络中心环境中保护交易的系统和方法

    公开(公告)号:US07523859B2

    公开(公告)日:2009-04-28

    申请号:US11860705

    申请日:2007-09-25

    CPC classification number: G06Q20/403 G06Q20/10 G06Q20/12 G06Q20/382

    Abstract: A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.

    Abstract translation: 一种用于保护在电子交易中使用的机密用户信息的系统和方法。 该系统和方法提供将到期时间/时间段,使用或其他使用限制授权指示符与信用卡或其他用户信息相关联以将其传送到用户信息接收者,结合产品/服务支付或其他业务 与托管联络中心进行交易。 本发明的实施例还提供了通过将交易代理指示符和使用限制指示符与用户信息相关联来形成有限使用指示符,例如使用限制令牌,并且用于验证从联系人接收到的有限使用指示符 中心代理人和根据此类指标确定,除了可能进行的任何普通验证外,是否符合使用限制以及是否按照使用限制授权交易。

    System and Method for Navigating Using Multiple Modalities
    22.
    发明申请
    System and Method for Navigating Using Multiple Modalities 有权
    使用多种模式导航的系统和方法

    公开(公告)号:US20090043502A1

    公开(公告)日:2009-02-12

    申请号:US11837331

    申请日:2007-08-10

    CPC classification number: G01C21/20 G01C21/206 G01C21/26 G01S19/48

    Abstract: A system for navigating includes an interface operable to receive position information of a first modality. The position information of the first modality is associated with a navigation unit. The interface is further operable to receive position information of a second modality. The position information of the second modality is associated with the navigation unit. The system also includes a processor coupled to the interface and operable to identify a destination. The system is further operable to navigate to the destination based on the position information of the first and second modalities by switching between the first modality and the second modality.

    Abstract translation: 用于导航的系统包括可操作以接收第一模态的位置信息的接口。 第一模态的位置信息与导航单元相关联。 该接口还可操作以接收第二模态的位置信息。 第二模式的位置信息与导航单元相关联。 该系统还包括耦合到接口并可操作以识别目的地的处理器。 该系统还可操作以通过在第一模态和第二模态之间切换,基于第一和第二模态的位置信息导航到目的地。

    Text to speech system and method having interactive spelling capabilities
    23.
    发明授权
    Text to speech system and method having interactive spelling capabilities 有权
    具有互动拼写功能的文本到语音系统和方法

    公开(公告)号:US07490039B1

    公开(公告)日:2009-02-10

    申请号:US10020102

    申请日:2001-12-13

    CPC classification number: G10L13/08 G10L15/26

    Abstract: A method for audibly spelling a word in an audio file includes playing an audio file to a user, receiving a command to spell a word in the audio file from the user, identifying a textual word in a text file corresponding to the word, and audibly spelling the textual word. A text-to-speech system includes a memory and a text-to-speech module. The text-to-speech module generates an audio file from a text file, and stores in the memory locations for words in the audio file corresponding to locations of words in the text file.

    Abstract translation: 用于在音频文件中可听地拼写单词的方法包括向用户播放音频文件,从用户接收到在音频文件中拼写单词的命令,识别与该单词对应的文本文件中的文本单词,并且可听见地 拼写文字。 文本到语音系统包括存储器和文本到语音模块。 文本到语音模块从文本文件生成音频文件,并且存储在与文本文件中的单词的位置相对应的音频文件中的单词的存储器位置。

    Method and System for Communicating Arrival Notifications
    24.
    发明申请
    Method and System for Communicating Arrival Notifications 审中-公开
    通知到达通知的方法和系统

    公开(公告)号:US20080243386A1

    公开(公告)日:2008-10-02

    申请号:US11691891

    申请日:2007-03-27

    CPC classification number: G08G1/0962

    Abstract: A method for communicating an arrival notification includes receiving a first destination and determining a location of the first destination. The method further includes calculating an estimated time of arrival for a mobile endpoint to arrive at the location of the first destination and sending a notification message indicating the estimated time of arrival to a communication device associated with the first destination.

    Abstract translation: 用于传达到达通知的方法包括接收第一目的地并确定第一目的地的位置。 该方法还包括计算移动端点的估计到达时间到达第一目的地的位置,并发送指示到与第一目的地相关联的通信设备的估计到达时间的通知消息。

    Scalable conference bridge
    25.
    发明申请
    Scalable conference bridge 有权
    可扩展会议桥

    公开(公告)号:US20080159179A1

    公开(公告)日:2008-07-03

    申请号:US11649528

    申请日:2007-01-03

    Abstract: In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.

    Abstract translation: 在一个实施例中,会议桥接收由第一呼叫者端点发起的呼叫。 会议桥标识呼叫请求条目的会议,并确定会议桥是否有可用的资源来处理呼叫。 会议桥使得能够根据会议桥是否具有可用资源来处理呼叫,通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

    Interaction based on facial recognition of conference participants
    26.
    发明申请
    Interaction based on facial recognition of conference participants 有权
    基于会议参与者面部识别的交互

    公开(公告)号:US20080088698A1

    公开(公告)日:2008-04-17

    申请号:US11546264

    申请日:2006-10-11

    CPC classification number: H04N7/15

    Abstract: In one embodiment, a method includes capturing a facial image of a participant to a video conference session from a video stream of the video conference session. A database containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

    Abstract translation: 在一个实施例中,一种方法包括从视频会议会话的视频流捕获参加者的面部图像到视频会议会话。 然后访问包含多个存储的面部图像的数据库,以尝试将面部图像与存储的面部图像之一进行匹配。 每个存储的面部图像与与人相关联的数据库中的信息相关联,所述信息在匹配的情况下被检索。 要强调的是,该摘要被提供以符合要求抽象的规则,允许搜索者或其他读者快速确定技术公开内容的主题。

    Techniques for tracking communication frequency across communication modalities
    27.
    发明申请
    Techniques for tracking communication frequency across communication modalities 有权
    跟踪通信模式通信频率的技术

    公开(公告)号:US20070249410A1

    公开(公告)日:2007-10-25

    申请号:US11409328

    申请日:2006-04-20

    Abstract: In on embodiment, techniques for providing alerts to a user when a communication frequency pattern between a user and a contact has not occurred during a pre-determined amount of time are provided. Communication records between the contact and the user can be analyzed to determine if the communication frequency pattern with the contact during the pre-determined amount of time does not meet pre-determined criteria. For example, the criteria may be generate an alert if communications do not occur in the last month, generate an alert if less than five communications occur in the last six months, or any other communication pattern. Also, the content of a communication may be analyzed to determine if a certain topic has been discussed. If a certain topic has not been discussed during the pre-determined amount of time, an alert may also be generated reminding the user that the topic has not been discussed.

    Abstract translation: 在实施例中,提供了在预定时间量内没有发生用户和联系人之间的通信频率模式时向用户提供警报的技术。 可以分析联系人和用户之间的通信记录,以确定在预定时间期间与联系人的通信频率模式是否不符合预定标准。 例如,如果上个月没有发生通信,则标准可能会产生警报,如果在过去六个月内发生少于五次通信,或任何其他通信模式,则会生成警报。 此外,可以分析通信的内容以确定是否已经讨论了某个主题。 如果在预定量的时间内没有讨论某个主题,则还可以产生提醒用户主题尚未被讨论的警报。

    CONTENT SENSITIVE DO-NOT-DISTURB (DND)
    28.
    发明申请
    CONTENT SENSITIVE DO-NOT-DISTURB (DND) 有权
    内容敏感的不干扰(DND)

    公开(公告)号:US20070223662A1

    公开(公告)日:2007-09-27

    申请号:US11277295

    申请日:2006-03-23

    Abstract: A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.

    Abstract translation: 描述了处理来电电话的方法和装置。 所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫,并且识别何时设置不打扰选项。 免打扰选项可以标识用户已经请求不接收电话。 可以执行内容分析以识别语音的内容,并且可以基于内容询问参考数据库以识别相关联的规则。 此后,可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。 内容分析可以包括在语音上执行语音识别以获得参考词/短语,并用单词/短语询问参考数据库以识别相关联的规则。 还描述了在电话系统中配置免打扰选项的方法,其允许用户定义参考词和相关联的规则。

    Integrated mobile communication and broadcast program reproduction device
    29.
    发明申请
    Integrated mobile communication and broadcast program reproduction device 有权
    集成移动通信和广播节目再现设备

    公开(公告)号:US20070178828A1

    公开(公告)日:2007-08-02

    申请号:US11334909

    申请日:2006-01-19

    CPC classification number: H04H60/27 H04H60/37 H04H60/58

    Abstract: A method for controlling operation of an integrated mobile communication and broadcast program reproduction device and of operating the device includes monitoring an occurrence of a trigger event at the device; and upon occurrence of the trigger event, recording a broadcast program signal received by the device. An integrated mobile communication and broadcast program reproduction device has a trigger event monitor and a broadcast program recorder for recording a broadcast program when a trigger event occurs. A trigger event may be receipt of an incoming call, the making of an outgoing call, the identification of predetermined content in a received program and the start of a predetermined program. Different trigger events may be prioritized. Recorded material may be reproduced, with broadcast material being received being recorded whilst previously recorded material is reproduced.

    Abstract translation: 一种用于控制集成移动通信和广播节目再现设备的操作以及操作该设备的方法包括:监视该设备处的触发事件的发生; 并且在发生触发事件时,记录由该设备接收的广播节目信号。 集成的移动通信和广播节目再现设备具有触发事件监视器和用于在触发事件发生时记录广播节目的广播节目记录器。 触发事件可以是来电的接收,呼出呼叫的建立,接收到的节目中的预定内容的识别以及预定节目的开始。 不同的触发事件可能被优先考虑。 可以再现记录的材料,在再现先前记录的材料的同时记录正在接收的广播材料。

    Method and system for reserving resources in a conferencing system
    30.
    发明申请
    Method and system for reserving resources in a conferencing system 审中-公开
    在会议系统中预留资源的方法和系统

    公开(公告)号:US20070133438A1

    公开(公告)日:2007-06-14

    申请号:US11305522

    申请日:2005-12-14

    CPC classification number: H04L12/1813 H04L12/1877

    Abstract: A method for reserving resources in a conferencing system includes receiving a conference reservation request for a first conference comprising at least one invitee. The method also includes reserving for the at least one invitee a conference resource to allow the at least one invitee to participate in the first conference using the conference resource. The conference resource is usable by the at least one invitee to participate in one or more additional conferences occurring simultaneously with the first conference.

    Abstract translation: 一种用于在会议系统中预留资源的方法包括接收包括至少一个被邀请者的第一会议的会议预约请求。 所述方法还包括为所述至少一个受邀者预留会议资源以允许所述至少一个受邀者使用所述会议资源参与所述第一会议。 会议资源可由至少一个受邀者参与与第一次会议同时发生的一个或多个附加会议。

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