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21.发明授权Method and apparatus for monitoring telephonic members and providing directory assistance 失效用于监测电话会员并提供目录帮助的方法和设备公开(公告)号：US06754326B2
公开(公告)日：2004-06-22
申请号：US10035395
申请日：2001-10-25
IPC分类号： H04M164
CPC分类号： H04M3/4931 , G06Q20/32 , H04M3/42059 , H04M3/432 , H04M3/53341 , H04M3/54 , H04M2203/652 , H04M2242/22
摘要： Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
摘要翻译： 希望目录援助服务的电话用户通过标准电话程序连接到诸如运营商的目录协助提供商。 运营商提供目的地号码并发起与该号码的连接。 一旦该连接被启动，则监视连接以发生诸如忙信号的预定条件。 如果没有检测到这种情况，则呼叫者以正常的方式进行呼叫。 然而，如果检测到这种情况，则呼叫者被自动转移到目录援助提供者以获得进一步的帮助。
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22.发明授权Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection 失效监测和尝试连接目的地电话并在检测到不令人满意的连接时提供信息协助的技术公开(公告)号：US06466784B1
公开(公告)日：2002-10-15
申请号：US09447465
申请日：1999-11-22
IPC分类号： H04M342
CPC分类号： H04W4/24 , H04M3/42 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W76/10
摘要： A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “*” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals.
摘要翻译： 希望目录帮助服务的蜂窝电话用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如在现有技术中那样，操作者然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作者，然后他们可以提供任何需要的进一步的帮助（例如重拨繁忙的号码或进一步提供目录辅助）。 如果目的地号码自行使用DTMF信号，则可以手动或自动禁用此功能。
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23.发明授权公开(公告)号：US06456709B1
公开(公告)日：2002-09-24
申请号：US08816921
申请日：1997-03-13
IPC分类号： H04M164
CPC分类号： H04M3/4931 , G06Q20/32 , H04M3/42059 , H04M3/432 , H04M3/53341 , H04M3/54 , H04M2203/652 , H04M2242/22
摘要： Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
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24.发明授权Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon demand 失效用于监视用户和目的地电话之间的连接并根据需要提供目录帮助的方法
公开(公告)号：US06035190A
公开(公告)日：2000-03-07
申请号：US135155
申请日：1998-08-17
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W76/02
CPC分类号： H04W76/02 , H04M3/42 , H04M3/4931 , H04M3/51 , H04M3/60 , H04W4/16 , H04W4/24 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72 , H04W4/12
摘要： A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals.
摘要翻译： 希望目录帮助服务的蜂窝电话用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如在现有技术中那样，操作者然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作者，然后他们可以提供任何需要的进一步的帮助（例如重拨繁忙号码或进一步提供目录辅助）。 如果目的地号码自行使用DTMF信号，则可以手动或自动禁用此功能。
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公开(公告)号：US5943417A
公开(公告)日：1999-08-24
申请号：US70521
申请日：1998-04-29
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W8/18 , H04W76/02 , H04Q3/64
CPC分类号： H04M3/60 , H04M3/42 , H04M3/4931 , H04M3/51 , H04W4/16 , H04W4/24 , H04W76/02 , H04W8/18 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72 , H04W4/12
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. The operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 然后，操作员发起连接用户到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。
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