-
1.发明授权Method for providing enhanced directory assistance upon command using out-of-band signaling 有权用于使用带外信令的命令提供增强的目录辅助的方法公开(公告)号：US06628772B1
公开(公告)日：2003-09-30
申请号：US09417523
申请日：1999-10-13
申请人： Adam J. McGrath , Nicholas J. Elsey , A. Peter Powell , Paul W. Filliger , Michael A. Kepler , Timothy A. Timmins , Patrick M. Cox
发明人： Adam J. McGrath , Nicholas J. Elsey , A. Peter Powell , Paul W. Filliger , Michael A. Kepler , Timothy A. Timmins , Patrick M. Cox
IPC分类号： H04M1500
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72
摘要： A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pushing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.
摘要翻译： 用户呼叫目录援助服务提供商来搜索所需的电话号码，并以所需号码连接到一方。 在一个这样的连接中，用户以带外信令消息（例如SS7信令消息）的形式在用户命令上提供增强的目录帮助。 例如，可以通过将用户电话机按预定密钥（例如，“*”密钥）提供给用户进一步的操作者帮助，该密钥可由目录援助服务提供商作为SS7信令消息检测。
-
2.发明授权Methods for conditional tone responsive reconnection to directory assistance center 失效用于条件音调响应重新连接到目录帮助中心的方法
公开(公告)号：US5995826A
公开(公告)日：1999-11-30
申请号：US906489
申请日：1997-08-05
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/24 , H04W76/02 , H04Q7/38
CPC分类号： H04W76/02 , H04M3/42 , H04M3/4931 , H04M3/51 , H04M3/60 , H04W4/24 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72
摘要： A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. However, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred back to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals. Billing information for the calls originated by the directory assistance operator on the subscriber's behalf is logged in a database at the directory assistance center. This data is thereafter provided to the cellular carrier, permitting it to bill the subscriber for calls originated by the directory assistance operator.
摘要翻译： 希望目录帮助服务的蜂窝电话用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如在现有技术中那样，操作者然后启动将用户连接到目的地电话号码的呼叫。 然而，本发明的优选实施例不是全部进一步参与呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如通过按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移回目录辅助操作员，然后他们可以提供所需的任何进一步的帮助（例如重拨繁忙的号码或进一步提供目录辅助）。 如果目的地号码自行使用DTMF信号，则可以手动或自动禁用此功能。 由用户代表的目录协助运营商发起的呼叫的计费信息记录在目录帮助中心的数据库中。 该数据随后被提供给蜂窝运营商，允许用户对由目录援助运营商发起的呼叫进行帐单。
-
3.发明授权Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page 失效在尝试通过字母数字页面完成客户或通过呼叫终止之后提供目录援助服务的方法和系统
公开(公告)号：US5873032A
公开(公告)日：1999-02-16
申请号：US620374
申请日：1996-03-22
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W8/18 , H04W76/02 , H04Q7/08
CPC分类号： H04M3/60 , H04M3/42 , H04M3/4931 , H04M3/51 , H04W4/16 , H04W4/24 , H04W76/02 , H04W8/18 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72 , H04W4/12
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。
-
4.发明授权公开(公告)号：US07020261B2
公开(公告)日：2006-03-28
申请号：US10430051
申请日：2003-05-06
申请人： Adam J. McGrath , Nicholas J. Elsey , A. Peter Powell , Paul W. Filliger , Michael A. Kepler , Timothy A. Timmins , Patrick M. Cox
发明人： Adam J. McGrath , Nicholas J. Elsey , A. Peter Powell , Paul W. Filliger , Michael A. Kepler , Timothy A. Timmins , Patrick M. Cox
IPC分类号： H04M15/00
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42059 , H04M3/42093 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72
摘要： A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded enhanced directory assistance upon a user command in the form of an out-of-band signaling message, e.g., SS7 signaling message. For example, the user may be afforded further operator assistance by pressing on the user telephone a predetermined key (e.g., “*” key), which is detectable by the directory assistance service provider as an SS7 signaling message.
-
5.发明授权Technique for continually providing directional assistance over a communication network to a user 失效用于通过通信网络向用户持续提供定向辅助的技术公开(公告)号：US06816727B2
公开(公告)日：2004-11-09
申请号：US10426513
申请日：2003-04-30
IPC分类号： G01C2200
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42042 , H04M3/42059 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72 , H04W4/02
摘要： A wireless telephone subscriber who wishes directory assistance in the form of directions from one specified location to another is connected to a directory assistance agent. The subscriber identifies a destination location and any requested travel criteria. The directory assistance agent collects the subscriber's travel parameters and a routing algorithm on the server draws upon geographic, transportation, and related information stored on the server to generate an appropriate route to the destination location. The selected route may be divided into multiple segments. Directions according to each segment are provided to the subscriber. The subscriber may remain connected to the directory assistance center for all or any portion of the travel, may disconnect and reconnect as necessary, or may receive the entire route of travel in a single communication. Upon reconnection to a directory assistance agent while travelling, the subscriber is recognized as a travelling subscriber based on his MIN, ESN, or unique traveller identification number, and the agent is furnished with the subscriber's travel information and current location. The route of travel may be updated or amended as desired or as made necessary due to closed routes of travel, congestion, etc.
摘要翻译： 希望通过指定形式从一个指定位置到另一指定位置的目录帮助的无线电话用户被连接到目录帮助代理。 用户识别目的地位置和任何所要求的旅行标准。 目录援助代理收集用户的旅行参数，并且服务器上的路由算法利用存储在服务器上的地理，运输和相关信息来生成到目的地位置的适当路线。 所选择的路由可以被划分成多个段。 根据每个段的方向提供给订户。 用户可以保持连接到目录帮助中心，用于旅行的全部或任何部分，可以根据需要断开和重新连接，或者可以在单个通信中接收整个旅行路线。 在旅行期间重新连接到目录援助代理人，基于他的MIN，ESN或唯一的旅行者识别号码将用户识别为旅行用户，并且代理被提供有用户的旅行信息和当前位置。 旅行路线可能根据需要更新或修改，或由于封闭的旅行路线，拥堵等而作出必要的修改。
-
公开(公告)号：US5966437A
公开(公告)日：1999-10-12
申请号：US70519
申请日：1998-04-29
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W8/18 , H04W76/02 , H04M3/00
CPC分类号： H04M3/60 , H04M3/42 , H04M3/4931 , H04M3/51 , H04W4/16 , H04W4/24 , H04W76/02 , H04W8/18 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72 , H04W4/12
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。
-
7.发明授权
公开(公告)号：US5797092A
公开(公告)日：1998-08-18
申请号：US552222
申请日：1995-11-02
IPC分类号： H04M3/42 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M3/60 , H04M7/12 , H04M15/00 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W76/02 , H04Q7/38
CPC分类号： H04W76/02 , H04M3/42 , H04M3/4931 , H04M3/51 , H04M3/60 , H04W4/16 , H04W4/24 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4933 , H04M3/4935 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04Q3/72 , H04W4/12
摘要： A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the "*" button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g. redialing a busy number, or providing further directory assistance). This feature can be disabled, manually or automatically, if the destination number makes its own use of the DTMF signals.
摘要翻译： 希望目录帮助服务的蜂窝电话用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如在现有技术中那样，操作者然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作者，然后他们可以提供任何需要的进一步的帮助（例如重拨繁忙的号码或进一步提供目录辅助）。 如果目的地号码自行使用DTMF信号，则可以手动或自动禁用此功能。
-
8.发明授权Method and apparatus for monitoring telephonic members and providing directory assistance 有权用于监测电话会员并提供目录帮助的方法和设备公开(公告)号：US08090090B2
公开(公告)日：2012-01-03
申请号：US12215332
申请日：2008-06-26
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , G06Q20/32 , H04M3/42059 , H04M3/432 , H04M3/53341 , H04M3/54 , H04M2203/652 , H04M2242/22
摘要： Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
摘要翻译： 希望目录援助服务的电话用户通过标准电话程序连接到诸如运营商的目录协助提供商。 运营商提供目的地号码并发起与该号码的连接。 一旦该连接被启动，则监视连接以发生诸如忙信号的预定条件。 如果没有检测到这种情况，则呼叫者以正常的方式进行呼叫。 然而，如果检测到这种情况，则呼叫者被自动转移到目录援助提供者以获得进一步的帮助。
-
9.发明授权公开(公告)号：US06580904B2
公开(公告)日：2003-06-17
申请号：US09054360
申请日：1998-04-02
IPC分类号： H04M342
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42042 , H04M3/42059 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2242/22 , H04Q3/72 , H04W4/02
摘要： A wireless telephone subscriber who wishes directory assistance in the form of directions from one specified location to another is connected to a directory assistance agent. The subscriber identifies a destination location and any requested travel criteria. The directory assistance agent collects the subscriber's travel parameters and a routing algorithm on the server draws upon geographic, transportation, and related information stored on the server to generate an appropriate route to the destination location. The selected route may be divided into multiple segments. Directions according to each segment are provided to the subscriber. The subscriber may remain connected to the directory assistance center for all or any portion of the travel, may disconnect and reconnect as necessary, or may receive the entire route of travel in a single communication. Upon reconnection to a directory assistance agent while travelling, the subscriber is recognized as a travelling subscriber based on his MIN, ESN, or unique traveller identification number, and the agent is furnished with the subscriber's travel information and current location. The route of travel may be updated or amended as desired or as made necessary due to closed routes of travel, congestion, etc.
摘要翻译： 希望通过指定形式从一个指定位置到另一指定位置的目录帮助的无线电话用户被连接到目录帮助代理。 用户识别目的地位置和任何所要求的旅行标准。 目录援助代理收集用户的旅行参数，并且服务器上的路由算法利用存储在服务器上的地理，运输和相关信息来生成到目的地位置的适当路线。 所选择的路由可以被划分成多个段。 根据每个段的方向提供给订户。 用户可以保持连接到目录帮助中心，用于旅行的全部或任何部分，可以根据需要断开和重新连接，或者可以在单个通信中接收整个旅行路线。 在旅行期间重新连接到目录援助代理人，基于他的MIN，ESN或唯一的旅行者识别号码将用户识别为旅行用户，并且代理被提供有用户的旅行信息和当前位置。 旅行路线可能根据需要更新或修改，或由于封闭的旅行路线，拥堵等而作出必要的修改。
-
10.发明授权System for selectively providing a higher level of directory assistance services 有权用于选择性地提供更高级别的目录援助服务的系统公开(公告)号：US06396920B1
公开(公告)日：2002-05-28
申请号：US09327415
申请日：1999-06-07
IPC分类号： H04M3523
CPC分类号： H04M3/60 , H04M3/42 , H04M3/42059 , H04M3/42102 , H04M3/424 , H04M3/48 , H04M3/493 , H04M3/4931 , H04M3/4933 , H04M3/4935 , H04M3/51 , H04M3/523 , H04M3/533 , H04M3/58 , H04M7/12 , H04M15/00 , H04M2201/40 , H04M2201/60 , H04M2207/18 , H04M2215/32 , H04M2242/22 , H04Q3/72 , H04W4/12 , H04W4/16 , H04W4/24 , H04W8/18 , H04W76/10
摘要： A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the subscriber. As known in the prior art, the operator then initiates a call connecting the subscriber to the destination telephone number. In a preferred embodiment, the operator locates a desired destination telephone number in a computer database, and can select automatic dialing of the located number. Further, rather than dropping all further involvement with the call, the preferred embodiment of the present invention continually monitors the connection thereby established for a predetermined DTMF signal issued by the customer, such as that obtained by pressing the “*” button. If such a signal is detected, the customer is transferred to a directory assistance operator, who can then provide whatever further assistance is needed (e.g., providing further directory assistance). If a busy signal or non-answering party is detected, a customer is given a plurality of options including leaving a recorded message or page, or a predetermined alphanumeric message or page for the called party. In this case, the system automatically tries, repeatedly, to deliver the recorded message or page and, optionally, confirms successful or failed message delivery to the calling party.
摘要翻译： 希望目录帮助服务的移动电话或个人通信服务用户以常规方式连接到识别用户所期望的目的地电话号码的运营商。 如现有技术中已知的那样，操作员然后启动将用户连接到目的地电话号码的呼叫。 在优选实施例中，操作员将所需的目的地电话号码定位在计算机数据库中，并且可以选择所定位号码的自动拨号。 此外，本发明的优选实施例不是全部进一步地涉及呼叫，而是连续地监视由用户发出的预定DTMF信号建立的连接，例如按“*”按钮获得的连接。 如果检测到这样的信号，则将客户转移到目录帮助操作员，然后谁可以提供任何需要的进一步的帮助（例如提供进一步的目录辅助）。 如果检测到忙信号或非应答方，则向客户给予多个选项，包括留下被记录的消息或页面，或者被叫方的预定字母数字消息或页面。 在这种情况下，系统会自动重复地尝试传送记录的消息或页面，并且可选地确认向主叫方发送成功或失败的消息。
-
-
-
-
-
-
-
-
-
搜索结果
25 条记录 (耗时 0.018 秒)
