公开(公告)号：US09749363B2

公开(公告)日：2017-08-29

申请号：US14255429

申请日：2014-04-17

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Joel Ezell ,  John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/105 ,  H04L65/1069

Abstract: Application of enterprise policies to Web Real-Time Communications (WebRTC) interactive sessions using an enterprise Session Initiation Protocol (SIP) engine, and related methods, systems, and computer-readable media are disclosed. In one embodiment, a method comprises receiving, by session token converter of enterprise device, an incoming WebRTC session description token. The method comprises generating, by session token converter, outgoing SIP request message. The method comprises sending, by session token converter, outgoing SIP request message to enterprise SIP engine and applying, by enterprise SIP engine, enterprise policies based on outgoing SIP request message. The method comprises, responsive to applying enterprise policies, sending incoming SIP request message to enterprise device. The method comprises converting, by session token converter, incoming SIP request message into outgoing WebRTC session description token, and sending outgoing WebRTC session description token to a target device.

公开(公告)号：US20160380958A1

公开(公告)日：2016-12-29

申请号：US14753890

申请日：2015-06-29

Applicant: Avaya Inc.

Inventor： Jon SILVERMAN ,  Mehmet Balasaygun ,  Rajeshwari Edamadaka

IPC: H04L12/58

CPC classification number: H04L51/36 ,  H04L51/16

Abstract: A device and method temporally correlates communication types. The method performed by a first electronic device includes receiving a first message in a first communication format from a second electronic device, the first message having first metadata associated therewith. The method includes determining respective second metadata associated with existing conversations. The existing conversations each include a plurality of existing messages in at least one second communication format. The existing messages are a thread in a temporal order. The existing conversations are shown in a single, respective user interface. The method includes determining a correlation between the first message and one of the existing conversations based upon the first and second metadata. The method includes inserting the first message in the existing messages of the one of the existing conversations that maintains the temporal order.

Abstract translation: 设备和方法在时间上关联通信类型。 由第一电子设备执行的方法包括从第二电子设备接收第一通信格式的第一消息，所述第一消息具有与其相关联的第一元数据。 该方法包括确定与现有会话相关联的相应的第二元数据。 现有对话每个包括至少一个第二通信格式的多个现有消息。 现有消息是时间顺序的线程。 现有会话显示在单个相应的用户界面中。 该方法包括基于第一和第二元数据确定第一消息与现有对话之一之间的相关性。 该方法包括将第一消息插入维持时间顺序的现有会话之一的现有消息中。

公开(公告)号：US20150373057A1

公开(公告)日：2015-12-24

申请号：US14313041

申请日：2014-06-24

Applicant: Avaya Inc.

Inventor： Joel Ezell ,  Mehmet Balasaygun ,  John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/1006 ,  H04L65/103 ,  H04L65/1069 ,  H04L65/608 ,  H04L65/80 ,  H04L67/02

Abstract: Enhancing media characteristics during Web Real-Time Communications (WebRTC) interactive sessions by using Session Initiation Protocol (SIP) endpoints, and related methods, systems, and computer-readable media are disclosed herein. In one embodiment, a method comprises intercepting, by a media redirection agent of a WebRTC client executing on a computing device, a WebRTC initiation token. The method further comprises generating a SIP endpoint WebRTC token based on the WebRTC initiation token, and sending the SIP endpoint WebRTC token to a remote endpoint. The method also comprises establishing a WebRTC interactive session between the remote endpoint and a SIP endpoint based on the SIP endpoint WebRTC token. By leveraging the audio and/or video functionality of the SIP endpoint, the media characteristics of the WebRTC interactive session may be enhanced, resulting in an enhanced user experience.

Abstract translation: 本文公开了通过使用会话发起协议（SIP）端点以及相关方法，系统和计算机可读介质在Web实时通信（WebRTC）交互会话期间增强媒体特性。 在一个实施例中，一种方法包括通过在计算设备上执行的WebRTC客户端的媒体重定向代理拦截WebRTC启动令牌。 该方法还包括基于WebRTC发起令牌生成SIP终端WebRTC令牌，并将SIP终端WebRTC令牌发送到远程端点。 该方法还包括基于SIP端点WebRTC令牌在远程端点和SIP端点之间建立WebRTC交互式会话。 通过利用SIP端点的音频和/或视频功能，可以增强WebRTC交互式会话的媒体特性，从而提高用户体验。

公开(公告)号：US10756912B2

公开(公告)日：2020-08-25

申请号：US16159368

申请日：2018-10-12

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Joel Ezell

IPC: G06F15/16 ,  H04L12/18 ,  H04L9/06 ,  G06F16/27 ,  G06F16/182

Abstract: A conference call is recorded. For example, a voice conference call between a group of users is recorded. Information about the recording of the conference call is identified. For example, a date, a time, a length, an agenda, and a list of participants are identified for the conference call. A block is added to a blockchain with the information about the recording of the conference call. The blockchain with the information about the recording of the conference call is sent to a distributed ledger. The distributed ledger is where copies of the blockchain are stored on multiple nodes on one or more networks. By having multiple copies distributed in one or more networks, it is much more difficult to remove all the information that the conference call actually took place.

公开(公告)号：US20200119936A1

公开(公告)日：2020-04-16

申请号：US16159368

申请日：2018-10-12

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  Joel Ezell

IPC: H04L12/18 ,  G06F17/30 ,  H04L9/06

Abstract: A conference call is recorded. For example, a voice conference call between a group of users is recorded. Information about the recording of the conference call is identified. For example, a date, a time, a length, an agenda, and a list of participants are identified for the conference call. A block is added to a blockchain with the information about the recording of the conference call. The blockchain with the information about the recording of the conference call is sent to a distributed ledger. The distributed ledger is where copies of the blockchain are stored on multiple nodes on one or more networks. By having multiple copies distributed in one or more networks, it is much more difficult to remove all the information that the conference call actually took place.

公开(公告)号：US10320737B2

公开(公告)日：2019-06-11

申请号：US14753890

申请日：2015-06-29

Applicant: Avaya Inc.

Inventor： Jon Silverman ,  Mehmet Balasaygun ,  Rajeshwari Edamadaka

IPC: G06F15/16 ,  H04L12/58

Abstract: A device and method temporally correlates communication types. The method performed by a first electronic device includes receiving a first message in a first communication format from a second electronic device, the first message having first metadata associated therewith. The method includes determining respective second metadata associated with existing conversations. The existing conversations each include a plurality of existing messages in at least one second communication format. The existing messages are a thread in a temporal order. The existing conversations are shown in a single, respective user interface. The method includes determining a correlation between the first message and one of the existing conversations based upon the first and second metadata. The method includes inserting the first message in the existing messages of the one of the existing conversations that maintains the temporal order.

公开(公告)号：US20160366369A1

公开(公告)日：2016-12-15

申请号：US14734085

申请日：2015-06-09

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  John Buford

IPC: H04N7/14 ,  H04N7/15

CPC classification number: H04N7/147 ,  H04N2007/145

Abstract: Conferencing applications run a variety of devices, including portable devices, such as smart phones, laptop computers, and tablet computers. A source device may be taking a high-resolution video to provide the video as a conference portion of a conference being viewed by a number of devices. The number of devices displaying the conference may only be displaying the conference portion as a thumbnail image, or other low-data image, or not be currently displaying the conference portion at all. The number of devices viewing the conference may then signal back to the source device to downgrade/terminate the capturing and/or transmission of the video. The source device then provides the video or other conference portion in a data-thrifty format more closely matching the conference portion as it is being displayed on the number of devices.

Abstract translation: 会议应用程序运行各种设备，包括便携式设备，如智能手机，笔记本电脑和平板电脑。 源设备可以采用高分辨率视频来将视频提供为正在被多个设备观看的会议的会议部分。 显示会议的设备的数量可以仅将会议部分显示为缩略图或其他低数据图像，或者根本不显示会议部分。 然后，观看会议的设备的数量可以返回到源设备，以降级/终止视频的捕获和/或传输。 然后，源设备在与会议部分正在被显示在设备数量上更紧密地匹配的数据节俭格式中提供视频或其他会议部分。

公开(公告)号：US20150201073A1

公开(公告)日：2015-07-16

申请号：US14154379

申请日：2014-01-14

Applicant: AVAYA, INC.

Inventor： Mehmet Balasaygun ,  Sandy Abramson

IPC: H04M3/42 ,  H04M3/493 ,  H04L29/06

CPC classification number: H04L65/1069 ,  H04L29/06326 ,  H04L65/1006 ,  H04L67/306 ,  H04M3/42187 ,  H04M3/56 ,  H04M7/006 ,  H04M2203/2011 ,  H04M2203/6009

Abstract: Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters of an INVITE request associated with the call. The treatment may also be specified by an enterprise communication system, or equivalent, by engaging an Interactive Voice Response (IVR) system to collect a caller's coverage preferences.

Abstract translation: 公开了一种使呼叫者能够指定呼叫覆盖和桥接治疗偏好和/或指令的系统和方法。 可以通过使用与呼叫相关联的INVITE请求的SIP头部参数来指定治疗。 也可以通过使用交互式语音应答（IVR）系统来收集呼叫者的覆盖偏好，由企业通信系统或等同物来指定治疗。