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21.发明授权Speaker verification for authorizing updates to user subscription service received by internet service provider (ISP) using an intelligent peripheral (IP) in an advanced intelligent network (AIN) 失效由互联网服务提供商（ISP）使用智能外设（IP）在高级智能网络（AIN）中接收到的用户订阅服务的更新的扬声器验证公开(公告)号：US06337899B1
公开(公告)日：2002-01-08
申请号：US09052730
申请日：1998-03-31
IPC分类号： H04M164
CPC分类号： H04Q3/0029 , Y10S379/90 , Y10S379/907
摘要： A method for controlling subscription services delivered to a user by an Internet Service Provider (ISP) coupled to an Automated Intelligent Network (AIN) telephone system with at least one central office switching system. An intelligent peripheral subsystem is connected to the central office switching system, via a call connection channel. The intelligent peripheral subsystem providing at least one auxiliary call processing capability via the call connection channel and provides a telephony speaker authentication method for selectively authorizing updates to user subscription services types provided by the ISP, wherein each of the subscription services types include one or more service options. The method for controlling subscription services including: a) prompting for a voice response; b) authenticating a user's voice response pattern by performing a speaker-dependent cepstrum matching algorithm with previously stored samples of the user's voice response, and if the user's voice response pattern is positively authenticated with previously stored samples, then performing the steps of: c) presenting a menu of user subscription types, each with available AIN service options; and d) responding to a user selection of at least one user subscription types, each with service option, by activating a service option selected by the user, wherein the service option is governed by said ISP by regulating one or more Uniform Resource Locator (URL) addresses received by a user subscriber device from said ISP over a telecommunication line.
摘要翻译： 一种用于利用至少一个中心局交换系统来控制由耦合到自动智能网（AIN）电话系统的因特网服务提供商（ISP）递送给用户的订阅服务的方法。 智能外设子系统通过呼叫连接通道连接到中心局交换系统。 所述智能外设子系统经由呼叫连接信道提供至少一个辅助呼叫处理能力，并提供电话扬声器认证方法，用于选择性地授权由ISP提供的用户订阅服务类型的更新，其中每个订阅服务类型包括一个或多个服务 选项。 用于控制订阅服务的方法包括：a）提示语音响应; b）通过执行与先前存储的用户语音响应的采样的说话者相关的倒谱匹配算法来认证用户的语音响应模式，并且如果用户的语音响应模式与先前存储的样本进行了正确认证，则执行以下步骤：c） 呈现用户订阅类型的菜单，每个都有可用的AIN服务选项; 以及d）通过激活由用户选择的服务选项来响应用户选择至少一个具有服务选项的用户订阅类型，其中所述服务选项由所述ISP管理，通过调节一个或多个统一资源定位符（URL ）地址由用户订户设备从所述ISP通过电信线路接收。
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公开(公告)号：US6111873A
公开(公告)日：2000-08-29
申请号：US900430
申请日：1997-07-25
CPC分类号： H04L65/104 , H04L12/6418 , H04L29/06 , H04L65/103 , H04L65/607 , H04L69/04 , H04M3/60 , H04Q11/0478 , H04L2012/5671 , H04L29/06027 , H04M7/121
摘要： A method for managing operator services comprises the steps of: compressing respective voice calls between a public switched telephone network (PSTN) and a local area network (LAN) of telephone operator work stations into respective streams of digital voice data packets; multiplexing the respective streams of digital voice data packets; transmitting the multiplexed streams of the respective voice data packets between the PSTN and the LAN over a single digital data transmission line; demultiplexing the respective streams of the digital voice data packets transmitted over the single digital data transmission line; and, decompressing the demultiplexed streams of the digital voice data packets.
摘要翻译： 一种用于管理运营商业务的方法包括以下步骤：将公用交换电话网（PSTN）和电话运营商工作站的局域网（LAN）之间的各个语音呼叫压缩成数字话音数据包的相应流; 多路复用数字语音数据分组的各个流; 通过单个数字数据传输线在PSTN和LAN之间传输各个语音数据分组的多路复用流; 对通过单个数字数据传输线路发送的数字语音数据分组的各个流进行解复用; 并且解压缩数字语音数据分组的解复用流。
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公开(公告)号：US6078580A
公开(公告)日：2000-06-20
申请号：US900326
申请日：1997-07-25
摘要： A method for managing operator services comprises the steps of: linking a public switched telephone network (PSTN) and an operator registration server (ORS) to one end of a single digital data transmission line; linking the other end of the single digital data transmission line to a local area network (LAN) of telephone operator work stations; converting voice calls between the PSTN and the LAN into digital voice data; transmitting the voice data between the PSTN and the LAN over the single digital data transmission line; transmitting digital operator activity data over the single digital data transmission line between the ORS and the LAN over the single digital data transmission line; and, multiplexing the transmitting steps.
摘要翻译： 用于管理运营商业务的方法包括以下步骤：将公共交换电话网（PSTN）和运营商注册服务器（ORS）链接到单个数字数据传输线的一端; 将单个数字数据传输线的另一端连接到电话操作员工作站的局域网（LAN）; 将PSTN和LAN之间的语音呼叫转换为数字语音数据; 通过单个数字数据传输线路在PSTN和LAN之间传输语音数据; 通过单个数字数据传输线在ORS和LAN之间的单个数字数据传输线上传输数字操作员活动数据; 并且多路复用发送步骤。
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公开(公告)号：US6069891A
公开(公告)日：2000-05-30
申请号：US900431
申请日：1997-07-25
CPC分类号： H04L49/3081 , H04L12/6418 , H04Q11/0478 , H04L2012/5671 , H04L2012/5672 , H04L2012/6475 , H04L2012/6486
摘要： A method for managing operator services comprises the steps of: converting a plurality of voice calls between a public switched telephone network (PSTN) and respective operator work stations in an operator service local area network (LAN) into digital voice data; respectively transmitting the voice data between the PSTN and the respective operator work stations over single digital data transmission lines; respectively transmitting requests for operator services data and operator services data between a data center LAN and respective ones of the operator work stations over the single digital data transmission lines; respectively transmitting operator activity data between an operator registration server on the data center LAN and respective ones of the operator work stations over the single digital data transmission lines; and, multiplexing and demultiplexing the voice data and at least one of the data requests, requested data and the activity data for simultaneous transmission over respective ones of the single digital data transmission lines.
摘要翻译： 一种用于管理运营商业务的方法，包括以下步骤：将公用交换电话网（PSTN）与运营商业务局域网（LAN）中各运营商工作站之间的多个语音呼叫转换成数字话音数据; 分别通过单数字数据传输线路在PSTN和各个操作员工作站之间传输语音数据; 分别通过单个数字数据传输线在数据中心LAN和各个操作员工作站之间传送操作员服务数据和操作员服务数据的请求; 分别在数据中心LAN上的操作员注册服务器和单个数字数据传输线路上的相应操作员工作站之间传送操作员活动数据; 以及多路复用和解复用语音数据以及数据请求，请求数据和活动数据中的至少一个，以便在单个数字数据传输线路中的各个数据传输线路上同时发送。
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公开(公告)号：US08495139B2
公开(公告)日：2013-07-23
申请号：US11198536
申请日：2005-08-05
IPC分类号： G06F15/16
CPC分类号： H04L67/24 , G06Q10/109 , H04L12/1813 , H04L29/06027 , H04L65/403 , H04L65/4038 , H04L67/306 , H04L67/325 , H04L67/36 , H04M3/42374 , H04M3/565 , H04M3/567 , H04M2203/2072 , H04M2203/5063
摘要： A method of automatically conducting a conference can include determining availability for each of a plurality of conference participants and selecting a date and time for the conference based upon the availability of each of the plurality of conference participants. The method further can include automatically initiating the conference among the conference participants on the date and at approximately the time for the conference.
摘要翻译： 自动进行会议的方法可以包括：基于多个会议参与者中的每一个的可用性来确定多个会议参与者中的每一个的可用性并选择会议的日期和时间。 该方法还可以包括在会议的日期和大约时间在会议参与者之间自动发起会议。
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26.发明授权Implementing a contact center using open standards and non-proprietary components 有权使用开放标准和非专有组件实施联络中心公开(公告)号：US08259923B2
公开(公告)日：2012-09-04
申请号：US11680304
申请日：2007-02-28
CPC分类号： H04M3/5233 , H04M3/5175 , H04M7/006
摘要： The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide skills based routing for assigning live agents to callers based upon skills of the live agents and skills needed by the callers, and can provide tooling for provisioning and monitoring the live agents. In one configuration, the contact center components can execute within a middleware solution, such as WEBSPHERE, that has IP Multimedia Subsystem capability. Additionally, the contact center components can be implemented as service oriented architecture (SOA) components that communicate over an enterprise service bus (ESB).
摘要翻译： 本发明公开了一种由符合开放标准的多个接触中心部件形成的开放接触中心，并且利用开放标准相互通信。 开放式联络中心可以提供与呼叫者的自动交互式通信，可以为等待与实时代理通信的呼叫者提供队列管理，可以基于呼叫者所需的实时代理和技能的技能，为呼叫者提供基于技能的路由， 并且可以提供用于配置和监视实时代理的工具。 在一种配置中，联络中心组件可以在具有IP多媒体子系统功能的中间件解决方案（如WEBSPHERE）中执行。 此外，联络中心组件可以实现为通过企业服务总线（ESB）进行通信的面向服务的架构（SOA）组件。
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27.发明授权公开(公告)号：US08027839B2
公开(公告)日：2011-09-27
申请号：US11612996
申请日：2006-12-19
IPC分类号： G10L21/00
CPC分类号： H04L51/04 , H04L51/066 , H04M3/4938 , H04M2201/40 , H04M2201/60
摘要： The present solution includes an automated response method. The method can receive user interactions entered through a real-time text exchange interface. These user interactions with the speech application can be dynamically and automatically converted as necessary into a format consumable by a voice server. A text input API of a voice server can be used to allow the voice server to directly accept text input. Further, automated interactions can be received from the voice server, which are dynamically and automatically converted into a format accepted by the text exchange interface. The text exchange interface can be an off-the-shelf unmodified interface. The speech application can be a VoiceXML based application that lacks an inherent text exchange capability.
摘要翻译： 本解决方案包括自动响应方法。 该方法可以接收通过实时文本交换界面输入的用户交互。 这些与语音应用的用户交互可以根据需要被动态地和自动地转换成语音服务器可消费的格式。 可以使用语音服务器的文本输入API来允许语音服务器直接接受文本输入。 此外，可以从语音服务器接收自动化交互，语音服务器被动态地且自动地转换成文本交换界面所接受的格式。 文本交换界面可以是现成的未修改的界面。 语音应用程序可以是缺少固有文本交换功能的基于VoiceXML的应用程序。
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公开(公告)号：US07542916B2
公开(公告)日：2009-06-02
申请号：US11198459
申请日：2005-08-05
CPC分类号： G06Q30/02 , G06Q10/02 , G06Q10/06314 , G07C11/00 , G07C2011/04
摘要： A method of queue busting using a wireless computing device can include executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability and receiving a request to reserve a kiosk for use by a customer from the wireless computing device. The wireless computing device can be local to the kiosk. The method further can include determining availability of the kiosk according to scheduling information for the kiosk and reserving the kiosk for use by the customer for a period of time according to the step of determining availability of the kiosk. A message, which specifies reservation information, can be sent to the wireless computing device or a representative scheduled to communicate with the customer through the kiosk. A characteristic of the kiosk can be automatically configured and a communication session with the kiosk can be established.
摘要翻译： 使用无线计算设备的队列破坏的方法可以包括执行无线计算设备内的portlet，其中，所述portlet被配置为查询信息亭的可用性并且接收请求以预留由客户从无线计算设备使用的信息亭。 无线计算设备可以是本地的信息亭。 该方法还可以包括根据确定信息亭的可用性的步骤，根据该信息亭的调度信息确定信息亭的可用性，并且根据确定信息亭的可用性的步骤来保留顾客使用的信息亭一段时间。 可以将指定预约信息的消息发送到无线计算设备或计划通过信息亭与客户通信的代表。 可以自动配置信息亭的特征，并且可以建立与信息亭的通信会话。
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公开(公告)号：US20080162140A1
公开(公告)日：2008-07-03
申请号：US11616998
申请日：2006-12-28
申请人： Aimee Silva , Baiju D. Mandalia , Victor S. Moore
发明人： Aimee Silva , Baiju D. Mandalia , Victor S. Moore
IPC分类号： G10L11/00
CPC分类号： G10L15/193
摘要： A system and method for authoring a voice application is provided. The voice recognition process uses a dynamic grammar which obtains data from a backend data source based upon an input in order to create expected results that a speech engine can recognize. The process can retrieve data from at least one of a plurality of back-end data sources and can build a grammar based on the data using at least in part a dynamic grammar builder. The grammar is loaded into the voice recognition application using at least in part the reusable dialog component. A data access service, XSLT processor, or other data accessing framework can be used to facilitate access and manipulation of data in heterogeneous environments.
摘要翻译： 提供了一种用于创作语音应用程序的系统和方法。 语音识别过程使用动态语法，其基于输入从后端数据源获得数据，以便产生语音引擎可以识别的预期结果。 该过程可以从多个后端数据源中的至少一个数据源检索数据，并且可以至少部分地使用动态语法构建器来基于数据构建语法。 使用至少部分可重用对话组件将语法加载到语音识别应用程序中。 可以使用数据访问服务，XSLT处理器或其他数据访问框架来促进异构环境中数据的访问和操纵。
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30.发明申请DIALECT TRANSLATOR FOR A SPEECH APPLICATION ENVIRONMENT EXTENDED FOR INTERACTIVE TEXT EXCHANGES 有权用于交互式文本交换的语音应用程序环境的对角翻译器公开(公告)号：US20080147408A1
公开(公告)日：2008-06-19
申请号：US11613179
申请日：2006-12-19
IPC分类号： G10L15/00
CPC分类号： G10L15/22
摘要： The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech application. A translation table can be identified that includes multiple entries, each entry including a text exchange item and a corresponding conversational translation item. A text exchange message can be received that was entered into a text exchange client. Content in the text exchange message that matches a text exchange item in the translation table can be substituted with a corresponding conversational item. The translated text exchange message can be sent as input to a voice server. Output from the voice server can be used by the speech application, which performs an automatic programmatic action based upon the output.
摘要翻译： 本解决方案包括实时自动通信方法。 在该方法中，可以在文本交换客户端和语音应用之间建立实时通信会话。 可以识别包括多个条目的翻译表，每个条目包括文本交换项目和对应的会话翻译项目。 可以接收输入到文本交换客户端的文本交换消息。 与翻译表中的文本交换项匹配的文本交换消息中的内容可以用对应的对话项代替。 翻译的文本交换消息可以作为输入发送到语音服务器。 语音服务器的输出可以由语音应用程序使用，语音应用程序将根据输出执行自动编程操作。
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