公开(公告)号：US20070011133A1

公开(公告)日：2007-01-11

申请号：US11158927

申请日：2005-06-22

申请人： Hisao Chang

发明人： Hisao Chang

IPC分类号： G06F17/30

CPC分类号： G10L15/26 ,  G06F16/951 ,  H04M3/4938

摘要： A first utterance of words made by a user is received. A first at least one word in the first utterance is recognized with high confidence. A second at least one word in the first utterance is recognized with less-than-high confidence. A content library is searched for a plurality of items that contain the first at least one word recognized with high confidence. One or more topics, including a first topic, is determined based on the plurality of items. One or more sub-topics associated with the first topic is determined based on the second at least one word recognized with less-than-high confidence. The first topic and the one or more sub-topics are displayed to the user.

摘要翻译： 收到由用户做出的单词的第一个发音。 第一个话语中的至少一个单词首先被高度信任地识别。 第一个发音中的第二个至少一个单词被认为具有不太高的信心。 搜索包含以高置信度识别的第一至少一个字的多个项目的内容库。 基于多个项目来确定包括第一主题的一个或多个主题。 基于以不太高置信度识别的第二至少一个字确定与第一主题相关联的一个或多个子主题。 第一个主题和一个或多个子主题将显示给用户。

公开(公告)号：US20060236343A1

公开(公告)日：2006-10-19

申请号：US11106361

申请日：2005-04-14

申请人： Hisao Chang

发明人： Hisao Chang

IPC分类号： G06F13/00 ,  G10L11/06 ,  H04N5/445

CPC分类号： H04N21/42203 ,  G10L15/26 ,  H04N5/44543 ,  H04N7/17318 ,  H04N21/482 ,  H04N21/4828 ,  H04N21/6125

摘要： A method of obtaining video content is disclosed and includes receiving a spoken search, determining each word in the spoken search in a word-sensitive context, generating a first plurality of hypothetical search strings, and searching a text-based video content library index with the first plurality of hypothetical search strings. Further, the method includes determining whether any video content titles within the text-based video content library index match each of the first plurality of hypothetical search strings and transmitting a first plurality of matching video content titles to an intelligent media center.

摘要翻译： 公开了一种获取视频内容的方法，包括接收口语搜索，确定在单词敏感上下文中的口语搜索中的每个单词，产生第一多个假设的搜索字符串，以及搜索基于文本的视频内容库索引 第一组多个假设搜索字符串。 此外，该方法包括确定基于文本的视频内容库索引内的任何视频内容标题是否与第一多个假设搜索字符串中的每一个匹配并且将第一多个匹配的视频内容标题发送到智能媒体中心。

公开(公告)号：US20060008071A1

公开(公告)日：2006-01-12

申请号：US11223172

申请日：2005-09-09

申请人： John Martin ,  Robert Bushey ,  Hisao Chang

发明人： John Martin ,  Robert Bushey ,  Hisao Chang

IPC分类号： H04M3/00 ,  H04M1/00

CPC分类号： H04M3/4936 ,  G10L15/26 ,  H04M3/4931 ,  H04M3/4933 ,  H04M2201/18 ,  H04M2201/40 ,  H04M2203/355

摘要： A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.

公开(公告)号：US20050147218A1

公开(公告)日：2005-07-07

申请号：US10751685

申请日：2004-01-05

申请人： Brian Novack ,  Hisao Chang

发明人： Brian Novack ,  Hisao Chang

IPC分类号： G06F3/00 ,  G06F15/16 ,  G10L11/00 ,  G10L21/00 ,  H04J3/16 ,  H04L12/56 ,  H04L12/66 ,  H04M1/64 ,  H04M11/00

CPC分类号： H04M3/304 ,  H04L12/66 ,  H04M3/306 ,  H04M11/062

摘要： A system and method are disclosed for providing access to an interactive service offering. A method incorporating teachings of the present disclosure may include receiving a first communication in a format that complies with a first protocol. The first communication may be associated with a desired interaction between a first device and a voice activated service (VAS) platform. The method may also include receiving a second communication in a different format that complies with a different protocol, and the second communication may also be associated with a desired interaction between a different device and the VAS platform. A system implementing the method may recognize that the VAS platform does not support the first protocol, and translate the first communication to a platform-supported format to facilitate the desired interaction.

摘要翻译： 公开了一种用于提供对交互式服务产品的访问的系统和方法。 包括本公开的教导的方法可以包括以符合第一协议的格式接收第一通信。 第一通信可以与第一设备和语音激活服务（VAS）平台之间的期望的交互相关联。 该方法还可以包括以符合不同协议的不同格式接收第二通信，并且第二通信也可以与不同设备和VAS平台之间的所需交互相关联。 实现该方法的系统可以认识到VAS平台不支持第一协议，并且将第一通信转换为平台支持的格式以便于期望的交互。

公开(公告)号：US08607276B2

公开(公告)日：2013-12-10

申请号：US13309954

申请日：2011-12-02

申请人： Hisao Chang ,  Jia Wang

发明人： Hisao Chang ,  Jia Wang

IPC分类号： G06F3/00 ,  H04H9/00 ,  H04N7/16 ,  G10L17/00 ,  G10L15/04 ,  G10L11/00 ,  G10L21/00

CPC分类号： H04N21/42203 ,  H04N21/4828 ,  H04N21/8405

摘要： A particular method includes determining estimated popularity scores for programs identified in an electronic program guide for a time interval. The programs identified in the electronic program guide for the time interval include programs being aired. One or more estimated popularity scores are based on viewing trends of the programs being aired. The method also includes determining a voice search vocabulary based on the estimated popularity scores. The voice search vocabulary includes one or more keywords usable for a keyword search of the electronic program guide during the time interval based on a received voice search request.

摘要翻译： 一种特定的方法包括确定在一个时间间隔内在电子节目指南中识别的节目的估计人气分数。 电子节目指南中针对时间间隔确定的节目包括正在播出的节目。 一个或多个估计的受欢迎度得分是基于正在播出的节目的观看趋势。 该方法还包括基于估计的人气分数来确定语音搜索词汇。 语音搜索词汇包括基于所接收的语音搜索请求在时间间隔期间可用于电子节目指南的关键词搜索的一个或多个关键词。

公开(公告)号：US08555330B2

公开(公告)日：2013-10-08

申请号：US11866873

申请日：2007-10-03

申请人： Hisao Chang ,  Richard V. Cox

发明人： Hisao Chang ,  Richard V. Cox

IPC分类号： H04N7/16

CPC分类号： H04N21/6334 ,  H04N7/162 ,  H04N21/25816 ,  H04N21/4126 ,  H04N21/4316 ,  H04N21/43615 ,  H04N21/43637 ,  H04N21/4508 ,  H04N21/4627 ,  H04N21/6175 ,  H04N21/6181

摘要： A system that incorporates teachings of the present disclosure may include, for example, a Media Content Processor (MCP) having a controller to detect a communication device roaming into a personal area network, receive a communication identifier from the communication device, authenticate the communication device responsive to validating the communication identifier, and enable the communication device to manage operations of the MCP according to a profile of a subscriber of said communication device responsive to a successful authentication of said communication device. Other embodiments are disclosed.

摘要翻译： 结合本公开的教导的系统可以包括例如具有控制器的媒体内容处理器（MCP），其用于检测漫游到个人区域网络中的通信设备，从通信设备接收通信标识符，认证通信设备 响应于验证所述通信标识符，并且响应于所述通信设备的成功认证，使得所述通信设备能够根据所述通信设备的用户的简档来管理所述MCP的操作。 公开了其他实施例。

公开(公告)号：US08358749B2

公开(公告)日：2013-01-22

申请号：US12623379

申请日：2009-11-21

申请人： Hisao Chang ,  Dale Malik ,  Linda Roberts ,  Horst Schroeter

发明人： Hisao Chang ,  Dale Malik ,  Linda Roberts ,  Horst Schroeter

IPC分类号： H04M1/64 ,  H04M3/42 ,  H04N7/173

CPC分类号： H04M3/493 ,  G06F17/30026 ,  G10L15/26

摘要： A computer implemented method includes initiating a call from an interactive voice response (IVR) system to a first device associated with a user in response to a user request. The computer implemented method includes receiving voice input data at the IVR system via the call. The computer implemented method also includes performing a search of a media content database based at least partially on the voice input data. The computer implemented method further includes sending search results identifying media content items based on the search of the media content database to a second device associated with the user.

摘要翻译： 计算机实现的方法包括：响应于用户请求，从交互式语音响应（IVR）系统发起到与用户相关联的第一设备的呼叫。 计算机实现的方法包括通过呼叫在IVR系统处接收语音输入数据。 计算机实现的方法还包括至少部分地基于语音输入数据执行对媒体内容数据库的搜索。 计算机实现的方法还包括基于对媒体内容数据库的搜索向与用户相关联的第二设备发送标识媒体内容项的搜索结果。

公开(公告)号：US20080291894A1

公开(公告)日：2008-11-27

申请号：US11751445

申请日：2007-05-21

申请人： Hisao Chang ,  Mark Hubscher ,  Carlton Ligar Brown

发明人： Hisao Chang ,  Mark Hubscher ,  Carlton Ligar Brown

IPC分类号： H04L12/66

CPC分类号： H04L65/80 ,  G10L15/26 ,  H04L12/283 ,  H04L65/103 ,  H04L65/605

摘要： Methods and apparatus to communicate using a multi-fidelity audio gateway are described. One example method receives information associated with at least one communication service via a multi-fidelity audio gateway and selects at least one communication path for use by the gateway device based on the communication service.

摘要翻译： 描述使用多保真音频网关进行通信的方法和装置。 一个示例性方法经由多保真音频网关接收与至少一个通信服务相关联的信息，并且基于通信服务选择至少一个通信路径供网关设备使用。

公开(公告)号：US20070206753A1

公开(公告)日：2007-09-06

申请号：US11368815

申请日：2006-03-06

申请人： Hisao Chang ,  Javier Arellano ,  Steven Frew ,  Sreenivasa Gorti ,  Bach Hoang

发明人： Hisao Chang ,  Javier Arellano ,  Steven Frew ,  Sreenivasa Gorti ,  Bach Hoang

IPC分类号： H04M3/42

CPC分类号： H04M7/006 ,  H04L29/06027 ,  H04L65/1006 ,  H04L65/1016 ,  H04L65/1069 ,  H04L65/1076

摘要： A system and method of providing multimedia communication services is disclosed. In a particular embodiment, the method includes receiving contextual information including a subscriber identification associated with a wireline communication device at an intelligent service switch (ISS) of an integrated wireline-wireless (IWW) network from a network edge device, where the network edge device has detected a service request at the wireline communication device. The method also includes determining at least one multimedia communication service based on the contextual information and at least one service filter associated with the subscriber identification.

摘要翻译： 公开了提供多媒体通信服务的系统和方法。 在特定实施例中，该方法包括从网络边缘设备接收包括与集成有线无线（IWW）网络的智能服务交换机（ISS）相关联的用户标识的上下文信息，其中网络边缘设备 已经在有线通信设备处检测到服务请求。 该方法还包括基于上下文信息和与用户标识相关联的至少一个服务滤波器来确定至少一个多媒体通信服务。

公开(公告)号：US20060193449A1

公开(公告)日：2006-08-31

申请号：US11382147

申请日：2006-05-08

申请人： John Martin ,  Hisao Chang

发明人： John Martin ,  Hisao Chang

IPC分类号： H04M1/64

CPC分类号： H04M3/4931 ,  G10L15/22 ,  G10L2015/225 ,  H04M3/4933 ,  Y10S707/99933 ,  Y10S707/99945

摘要： A method and system for an automated departure strategy from an automated system includes a track engine and an error engine. The track engine allows for the tracking and storing of one or more utterances spoken by a caller in response to one or more prompts. In addition, the track engine classifies each of the utterances with a confidence level. The error engine determines when one of the utterances initiates an error condition and transfers the caller to an operator on the occurrence of the error condition. In addition to transferring the caller to the operator, the error engine plays to the operator an error utterance, causing the error condition, and a preceding utterance, preceding the error utterance. Furthermore, the error engine populates an operator screen with information provided by the caller in the utterances for utterances classified with a high level of confidence.

摘要翻译： 用于自动化系统的自动离职策略的方法和系统包括轨道引擎和错误引擎。 轨道引擎允许响应于一个或多个提示来跟踪和存储呼叫者所说出的一个或多个话语。 另外，轨道引擎用置信水平对每个话语进行分类。 错误引擎确定何时其中一个话语发起错误状况，并在发生错误条件时将呼叫者传送给操作员。 除了将调用者传送给操作员之外，错误引擎还会在操作员的错误发音之前向操作者发出错误发音，导致错误状态和前面的发音。 此外，错误引擎使用由高度置信度分类的话语的话语中的呼叫者提供的信息填充操作员屏幕。