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公开(公告)号：US20030112928A1
公开(公告)日：2003-06-19
申请号：US10022624
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/64
CPC分类号： H04M15/44 , H04M3/2218 , H04M3/385 , H04M3/387 , H04M3/42059 , H04M3/42068 , H04M3/42102 , H04M2201/40 , H04M2203/2038 , H04M2215/0104 , H04M2242/22
摘要： A method, system, and program for logging calls according to call context are provided. A context for a call is detected, where the context include information such as the parties to a call, whether a backup party is accessed, where the call is on behalf of another, the locations of the parties to the call, the subject matter of the call, tariffs applied during the call, billing for telephone services accessed during the call, and orders placed during the call. At least one context based logging request valid for the context for the call is accessed from among multiple context based logging requests stored for multiple parties. Parties requesting logging may include parties to the call, on behalf of parties, third parties, and guardians. The context is logged according to the context based logging request.
摘要翻译： 提供了一种根据呼叫上下文记录呼叫的方法，系统和程序。 检测到呼叫的上下文，其中上下文包括诸如呼叫的各方的信息，是否访问备份方，呼叫代表另一个的呼叫，呼叫的各方的位置，主题 呼叫期间应用的电费，在通话期间接入的电话服务的计费以及在通话期间发出的订单。 从为多方存储的多个基于上下文的日志请求中访问至少一个对呼叫的上下文有效的基于上下文的日志请求。 要求采伐的缔约方可以包括缔约方，代表缔约方，第三方和监护人。 根据上下文记录请求记录上下文。
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22.发明申请Managing caller profiles across multiple hold queues according to authenticated caller identifiers 有权根据认证的呼叫者标识符管理多个保持队列中的呼叫者配置文件公开(公告)号：US20030108162A1
公开(公告)日：2003-06-12
申请号：US10015380
申请日：2001-12-12
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/64 , H04M005/00
CPC分类号： H04M1/575 , H04M3/385 , H04M3/42068 , H04M3/428 , H04M3/523 , H04M3/5237
摘要： A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an on hold system is authenticated. The call is then placed in a hold queue. A caller profile associated with the identity of the caller is retrieved, such that services available to the caller while on hold are specified according to the caller profile. In particular, the caller profile is preferably retrieved from at least one caller profile server according to the caller identifier, where the at least one caller profile server is accessible to multiple on hold systems. Further, the identity of a caller may be authenticated by authenticating a voice sample received from the caller, such that a single identity for the caller may be authenticated at multiple call centers.
摘要翻译： 提供了一种用于根据认证的呼叫者标识符管理跨多个保持队列的呼叫者简档的方法，系统和程序。 在保持系统上接收的呼叫的呼叫者的身份被认证。 然后将呼叫置于保持队列中。 检索与呼叫者的身份相关联的呼叫者简档，使得在保持时对呼叫者可用的服务根据呼叫者简档来指定。 特别地，呼叫者简档优选地根据呼叫者标识从至少一个呼叫者简档服务器检索，其中至少一个呼叫者简档服务器可被多个保持系统访问。 此外，可以通过认证从呼叫者接收到的语音样本来认证呼叫者的身份，使得呼叫者的单个身份可以在多个呼叫中心被认证。
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公开(公告)号：US20030108160A1
公开(公告)日：2003-06-12
申请号：US10015281
申请日：2001-12-12
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/64
CPC分类号： H04M3/42 , H04M3/42068
摘要： A method, system, and program for intermediary device initiated caller identification are provided. A trusted telephone network detects a call initiation connection from an origin device. The trusted telephone network then brokers a connection between the origin device and an external server enabled to perform a caller identity authentication service. A voice utterance for a caller is received at the external server from the origin device. The server authenticates a caller identity associated with the voice utterance and transfer the authenticated caller identity to the trusted telephone network. The trusted telephone network then specifies services available for the call according to a caller profile for the authenticated caller identity.
摘要翻译： 提供了一种用于中介设备启动的呼叫者识别的方法，系统和程序。 可信电话网络检测来自原始设备的呼叫发起连接。 然后，可信任的电话网络经纪人可以在起始设备和允许执行呼叫者身份认证服务的外部服务器之间建立连接。 来自原始设备的外部服务器接收到呼叫者的话音说话。 服务器认证与语音话音相关联的呼叫者身份，并将认证的呼叫者身份传送到可信电话网络。 然后，可信电话网络根据被认证的呼叫者身份的呼叫者简档来指定可用于呼叫的服务。
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公开(公告)号：US20040116782A1
公开(公告)日：2004-06-17
申请号：US10322049
申请日：2002-12-17
发明人： James Mark Weaver
IPC分类号： A61B005/00
CPC分类号： G06N5/00
摘要： Providing life support services to a user, including receiving a plurality of disparate behavior indicators, filtering the behavior indicators for a user in dependence upon user filter attributes, thereby producing filtered behavior indicators, and inferring an abstract behavior pattern in dependence upon the filtered behavior indicators.
摘要翻译： 向用户提供生命支持服务，包括接收多个不同的行为指示符，根据用户过滤器属性过滤用户的行为指示符，从而产生过滤的行为指示符，并根据过滤后的行为指标推断抽象行为模式 。
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25.发明申请Behavior based life support generating new behavior patterns from historical behavior indicators 审中-公开基于行为的生活支持从历史行为指标中产生新的行为模式公开(公告)号：US20040116781A1
公开(公告)日：2004-06-17
申请号：US10321544
申请日：2002-12-17
发明人： James Mark Weaver
IPC分类号： A61B005/00
CPC分类号： G09B19/00
摘要： Providing life support services to a user, including receiving a plurality of disparate historical behavior indicators, filtering the historical behavior indicators for a user in dependence upon user filter attributes, producing filtered historical behavior indicators, and identifying a behavior pattern for the user in dependence upon the filtered historical behavior indicators.
摘要翻译： 向用户提供生命支持服务，包括接收多个不同的历史行为指示符，根据用户过滤属性过滤用户的历史行为指标，产生过滤的历史行为指标，以及根据用户身份识别用户的行为模式 过滤的历史行为指标。
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公开(公告)号：US20040116102A1
公开(公告)日：2004-06-17
申请号：US10322052
申请日：2002-12-17
发明人： James Mark Weaver
IPC分类号： H04Q007/20
摘要： Providing life support services to a user, including receiving a plurality of disparate behavior indicators, filtering the behavior indicators for a user in dependence upon user attributes, and identifying a behavior pattern for a user in dependence upon the filtered behavior indicators and a plurality of past behaviors. Embodiments include identifying a discrepancy between the filtered behavior indicators and the plurality of past behaviors, and identifying a heuristic in dependence upon the discrepancy between the filtered behavior indicators and the plurality of past behaviors.
摘要翻译： 向用户提供生命支持服务，包括接收多个不同的行为指示符，根据用户属性过滤用户的行为指示，以及根据过滤的行为指示符和多个过去来识别用户的行为模式 行为。 实施例包括识别经过滤的行为指示符和多个过去行为之间的差异，以及根据经过滤的行为指示符与多个过去行为之间的差异来识别启发式。
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公开(公告)号：US20040107128A1
公开(公告)日：2004-06-03
申请号：US10290417
申请日：2002-11-07
发明人： James Mark Weaver
IPC分类号： G06F017/60
摘要： Exemplary embodiments of the present invention include methods of providing life support services to a user. Typical embodiments include receiving a plurality of disparate behavior indicators; filtering the behavior indicators for a user in dependence upon user filter attributes; identifying a behavior pattern for a user in dependence upon the filtered behavior indicators and past behavior; identifying an action to be taken in dependence upon the behavior pattern; and executing the identified action. In typical embodiments, one or more of the filtered behavior indicators represent behavior of the user. In typical embodiments, one or more of the filtered behavior indicators represent behavior of entities other than the user.
摘要翻译： 本发明的示例性实施例包括向用户提供生命支持服务的方法。 典型的实施例包括接收多个不同的行为指示符; 根据用户过滤器属性过滤用户的行为指标; 根据过滤的行为指标和过去行为识别用户的行为模式; 根据行为模式识别要采取的行动; 并执行所识别的动作。 在典型的实施例中，一个或多个经过滤的行为指示符表示用户的行为。 在典型的实施例中，一个或多个经过滤的行为指示符表示用户以外的实体的行为。
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28.发明申请Third party regulation of calls through a particular line based on a call context 失效基于呼叫上下文通过特定行的第三方调用公开(公告)号：US20030156696A1
公开(公告)日：2003-08-21
申请号：US10081029
申请日：2002-02-21
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00
CPC分类号： H04M3/54 , H04M3/436 , H04M2203/2038
摘要： A method, system, and program for third party regulation of calls through a line based on a call context are provided. Third party regulation criteria identify individuals who are regulated for calling into or receiving calls from a particular line. For each call received at the line, the identity of the caller is detected. For each call placed from the line, the identity of the callee is detected. Then, the call is regulated according to the relevant third party regulation criteria, such that a third party is enabled to regulate all calls from or to a particular line without being a direct party to the calls.
摘要翻译： 提供了一种用于通过基于呼叫上下文的线路进行呼叫的第三方调节的方法，系统和程序。 第三方监管标准确定受管制来自特定行的呼叫或接听电话的个人。 对于在线接收的每个呼叫，检测到呼叫者的身份。 对于从线路发出的每个呼叫，检测被叫方的身份。 然后，根据相关的第三方规定标准来规范呼叫，使得第三方能够规范来自特定线路的所有呼叫，而不是呼叫的直接方。
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29.发明申请Third party regulation of calls based on the caller and callee pair to a call 有权基于来电者和被叫方呼叫的呼叫的第三方调节公开(公告)号：US20030156695A1
公开(公告)日：2003-08-21
申请号：US10081017
申请日：2002-02-21
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M003/00
CPC分类号： H04M3/38 , H04M3/22 , H04M3/2281 , H04M3/42059 , H04M3/42102 , H04M2242/22
摘要： A method, system, and program for third party regulation of calls based on the caller and callee pair to the call. An identity of a caller to a call and an identity of a callee logged in to receive the call are detected. A selection of third party criteria for regulating a call between the caller identity and the callee identity are accessed. A communication channel between the caller and the callee is regulated according to the selection of third party criteria.
摘要翻译： 一种方法，系统和程序，用于基于呼叫者和被叫方对呼叫的呼叫进行第三方监管。 检测呼叫者的身份和登录以接收呼叫的被叫方的身份。 访问用于调节呼叫者身份和被叫方身份之间的呼叫的第三方标准的选择。 根据第三方标准的选择，对来电者和被叫方之间的通信信道进行调整。
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公开(公告)号：US20030114142A1
公开(公告)日：2003-06-19
申请号：US10023404
申请日：2001-12-17
发明人： Michael Wayne Brown , Joseph Herbert McIntyre , Michael A. Paolini , James Mark Weaver , Scott Lee Winters
IPC分类号： H04M001/00
CPC分类号： H04M15/07 , H04M15/00 , H04M2215/64
摘要： A method, system, and program for distributing billing for a call between a caller and a callee are provided. Responsive to receiving a call request, a caller billing plan for an authenticated identity of a caller making the call request and a callee billing plan for an authenticated identity of a callee answering the call request are identified and loaded for the call request. Responsive to receiving a request for a billable service with the call request, distributing a cost of the billable service among the caller billing plan and the callee billing plan, such that both the caller and the callee pay for a benefit received from the billable service.
摘要翻译： 提供了用于在呼叫者和被叫者之间分配用于呼叫的计费的方法，系统和程序。 响应于接收到呼叫请求，针对呼叫请求的呼叫者的认证身份的呼叫者计费计划和被呼叫者的被认证身份的被呼叫者计费计划被识别并被加载以用于呼叫请求。 响应于接收到具有呼叫请求的可结算服务的请求，在呼叫者计费计划和被叫方计费计划之间分配可结算服务的费用，使得主叫方和被叫方均为从可收费服务收到的利益支付费用。
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