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公开(公告)号：US08837697B2
公开(公告)日：2014-09-16
申请号：US11567808
申请日：2006-12-07
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US08718266B1
公开(公告)日：2014-05-06
申请号：US12967028
申请日：2010-12-13
IPC分类号： H04M3/00
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性的方法包括：配置客户中心通信系统的通信组件，以便记录与通信会话相关联的媒体流; 基于通信组件的配置通过网络传输媒体流; 通过网络接收媒体流; 并记录所接收的媒体流。
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公开(公告)号：US07613290B2
公开(公告)日：2009-11-03
申请号：US11540086
申请日：2006-09-29
CPC分类号： H04L67/2814 , H04L67/2819
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性方法包括：经由代理服务器与客户中心通信系统进行通信; 基于所述客户中心通信系统和所述代理服务器之间的通信来确定是否记录与所述通信会话相关联的媒体流; 并且响应于确定要记录媒体流，记录来自通信会话的媒体流。
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公开(公告)号：US20090055548A1
公开(公告)日：2009-02-26
申请号：US12118789
申请日：2008-05-12
IPC分类号： G06F15/16
CPC分类号： H04M3/42221 , H04L65/1083 , H04M7/006
摘要： Included are embodiments for multi-stream recording. At least one embodiment of a method receiving an indication that a communication session is initiated, the communication session including communications data, the communications data being received at a communications device at an extension and sending a request for at least a portion of the communications data. Some embodiments include receiving, at a recording device associated with the extension, at least a portion of the requested data, the at least a portion of the requested data being received as a copy of the communications data.
摘要翻译： 包括用于多流记录的实施例。 接收通信会话被发起的指示的方法的至少一个实施例，所述通信会话包括通信数据，所述通信数据在分机的通信设备处被接收并且发送对所述通信数据的至少一部分的请求。 一些实施例包括在与扩展相关联的记录设备处接收所请求数据的至少一部分，所请求数据的至少一部分作为通信数据的副本被接收。
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公开(公告)号：US20080080481A1
公开(公告)日：2008-04-03
申请号：US11567808
申请日：2006-12-07
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Included are embodiments for detecting presence in a communications system environment. At least one embodiment of a method includes subscribing to events associated with a communication system and receiving a notification for an event, the event being associated with a communication between a first communications device and a second communications device.
摘要翻译： 包括用于检测在通信系统环境中的存在的实施例。 方法的至少一个实施例包括订阅与通信系统相关联的事件并且接收关于事件的通知，所述事件与第一通信设备和第二通信设备之间的通信相关联。
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公开(公告)号：US09307092B1
公开(公告)日：2016-04-05
申请号：US13252986
申请日：2011-10-04
IPC分类号： H04M15/06
CPC分类号： H04M3/5175 , H04L65/1006 , H04L65/104 , H04L65/608 , H04L67/1004 , H04M3/00 , H04M3/2218 , H04M3/42221 , H04M3/5183 , H04M7/1285 , H04M15/06 , H04M15/56 , H04M15/63 , H04M2203/301 , H04M2203/556
摘要： Systems and methods for using secondary communication channel information, such as RTCP information to facilitate correlating business information to allow gateway recording. Using information in this secondary communication channel the recording system can correlate the business metadata either directly (e.g., using a phone extension) or through one or more indirect operations (e.g., a call ID-to-universal call id-to-phone extension). Additionally, information in the primary communication channel may be used to perform an indirect operation to correlate auxiliary business information (e.g., using the CALLID or UCID in SIP signaling to resolve the agent's phone extension and thereby access auxiliary business information.)
摘要翻译： 使用次要通信信道信息的系统和方法，例如RTCP信息，以便于关联业务信息以允许网关记录。 使用该次要通信信道中的信息，记录系统可以直接（例如，使用电话分机）或通过一个或多个间接操作（例如，呼叫ID到通用呼叫ID到电话分机）来关联业务元数据， 。 此外，主通信信道中的信息可以用于执行间接操作以将辅助业务信息（例如，使用SIP信令中的CALLID或UCID来解析代理的电话分机，从而访问辅助业务信息）。
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公开(公告)号：US20080137814A1
公开(公告)日：2008-06-12
申请号：US11831634
申请日：2007-07-31
IPC分类号： H04M1/00
CPC分类号： H04M1/247 , H04M1/2535 , H04M1/656 , H04M3/42221 , H04M2203/305
摘要： It should be emphasized that the above Systems and methods for replaying recorded data are provided. An exemplary embodiment of such a system comprises: at least one of a phone and a computing device being configured to instruct a recording system to replay recorded data; and a recording system being configured to communicate with the at least one of the phone and the computing device, the recording system being further configured to facilitate establishing a first session to replay the recorded data, the recording system being further configured to replay the recorded data to the at least one of the phone and the computing device using the established first session.
摘要翻译： 应该强调的是，提供了上述用于重放记录数据的系统和方法。 这种系统的示例性实施例包括：电话和计算设备中的至少一个被配置为指示记录系统重放记录的数据; 以及记录系统，其被配置为与所述电话和所述计算设备中的至少一个进行通信，所述记录系统还被配置为便于建立第一会话以重放所记录的数据，所述记录系统还被配置为重放所记录的数据 使用建立的第一会话到电话和计算设备中的至少一个。
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公开(公告)号：US20080080698A1
公开(公告)日：2008-04-03
申请号：US11541252
申请日：2006-09-29
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04L65/1083 , H04M3/42221
摘要： Systems and methods for recording a communication session between a customer and an agent are provided. In this regard, a representative method comprises: routing a media stream associated with the communication session based on information corresponding to routing criteria, wherein the routing criteria include call control protocols or policies; receiving the media stream associated with the communication session from the customer center communication system; and recording the received media stream.
摘要翻译： 提供了用于记录客户和代理之间的通信会话的系统和方法。 在这方面，代表性方法包括：基于与路由标准相对应的信息来路由与通信会话相关联的媒体流，其中路由标准包括呼叫控制协议或策略; 从所述客户中心通信系统接收与所述通信会话相关联的媒体流; 并记录所接收的媒体流。
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公开(公告)号：US20080080531A1
公开(公告)日：2008-04-03
申请号：US11540086
申请日：2006-09-29
IPC分类号： H04L12/56
CPC分类号： H04L67/2814 , H04L67/2819
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
摘要翻译： 提供了用于在客户和客户中心通信系统的代理之间记录通信会话的系统和方法。 在这方面，代表性方法包括：经由代理服务器与客户中心通信系统进行通信; 基于所述客户中心通信系统和所述代理服务器之间的通信来确定是否记录与所述通信会话相关联的媒体流; 并且响应于确定要记录媒体流，记录来自通信会话的媒体流。
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公开(公告)号：US09253316B1
公开(公告)日：2016-02-02
申请号：US12967031
申请日：2010-12-13
CPC分类号： H04M3/42221 , H04L63/0457 , H04L63/0471 , H04L63/166 , H04L63/168 , H04L65/608 , H04L67/28 , H04M3/2281 , H04M3/5175 , H04M3/5183 , H04M7/006
摘要： Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: configuring a communication component of the customer center communication system to enable recording of a media stream associated with the communication session; transmitting the media stream over a network based on the configuration of the communication component; receiving the media stream over the network; and recording the received media stream.
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