公开(公告)号：US07970887B2

公开(公告)日：2011-06-28

申请号：US10136919

申请日：2002-05-01

申请人： Rand B. Nickerson ,  Mark A. Treschl ,  Kathryn L. Kidd ,  Matthew J. Crofoot

发明人： Rand B. Nickerson ,  Mark A. Treschl ,  Kathryn L. Kidd ,  Matthew J. Crofoot

IPC分类号： G06F15/173 ,  G06Q30/00

CPC分类号： G06F3/04847 ,  G06Q30/0242

摘要： A system for measuring user feedback concerning a particular web page of a website includes a first icon. The first icon is viewable on the particular web page independent of input from a user subsequent to the user accessing the particular web page. The first icon solicits user feedback concerning the particular web page as a whole from the user independent of input from the user subsequent to the user accessing the particular web page. The first icon receives user input indicating a desire to provide user feedback concerning the particular web page as a whole, and the user input causes a second icon to become viewable on the particular web page for providing the user feedback concerning the particular web page as a whole. Software associated with the second icon receives the user feedback concerning the particular web page as a whole for reporting to a website owner.

摘要翻译： 用于测量关于网站的特定网页的用户反馈的系统包括第一图标。 独立于用户访问特定网页之后的用户的输入，第一图标在特定网页上是可见的。 第一个图标独立于用户访问特定网页之后的用户的输入，从用户身上索取关于整个特定网页的用户反馈。 第一图标接收用户输入，指示希望提供关于整个特定网页的用户反馈，并且用户输入使第二图标在特定网页上变得可见，以将用户对特定网页的反馈提供为 整个。 与第二图标相关联的软件接收关于整个特定网页的用户反馈以报告给网站所有者。

公开(公告)号：US20110022537A1

公开(公告)日：2011-01-27

申请号：US12886302

申请日：2010-09-20

申请人： Rand B. Nickerson ,  Mark A. Treschl

发明人： Rand B. Nickerson ,  Mark A. Treschl

IPC分类号： G06Q10/00

CPC分类号： G06Q30/02 ,  G06Q10/10 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0282

摘要： According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.

摘要翻译： 根据一个实施例，一种用于测量和报告商业智能的计算机实现的方法，其基于使用与所访问的网页相关联的软件从网页用户收集的评论，包括：使用计算机系统，访问从一个或多个用户的用户收集的多个用户评论 使用反馈收集软件的更多网页，其向访问特定网页的用户提供可见元素，通过该元素提供关于与特定网页相关联的业务的一个或多个方面的评论; 使用计算机系统，将所述多个收集的用户评论中的每一个与多个预定义的业务相关类别中的一个或多个相关联; 以及使用计算机系统，生成针对所述多个预定义的业务相关类别中的每一个识别从与所述业务相关类别相关联的所收集的用户评论导出的一个或多个定量值的报告。

公开(公告)号：US07865455B2

公开(公告)日：2011-01-04

申请号：US12048136

申请日：2008-03-13

申请人： Rand B. Nickerson ,  Mark A. Treschl

发明人： Rand B. Nickerson ,  Mark A. Treschl

IPC分类号： G06F17/00 ,  G06N5/00

CPC分类号： G06Q10/00

摘要： According to one embodiment, a computer-implemented method for providing intelligent support includes using at least one computer system to access information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software; accessing intervention trigger logic; identify at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and generate one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user.

摘要翻译： 根据一个实施例，用于提供智能支持的计算机实现的方法包括使用至少一个计算机系统来访问与网页的特定用户的用户体验相关联的信息，所访问的信息包括从特定用户使用的用户反馈 反馈收集软件; 访问干预触发逻辑; 通过将所述干预触发逻辑应用于所访问的信息的至少一部分来识别至少一个干预触发; 并且响应于所述至少一个干预触发的识别而产生用于呈现给所述特定用户的一个或多个干预元件，以改善所述特定用户的用户体验。

公开(公告)号：US20090083264A1

公开(公告)日：2009-03-26

申请号：US12328733

申请日：2008-12-04

申请人： Rand B. Nickerson ,  Mark A. Treschl ,  Jay S. Rudman

发明人： Rand B. Nickerson ,  Mark A. Treschl ,  Jay S. Rudman

IPC分类号： G06F17/30

CPC分类号： G06Q30/02

摘要： In one embodiment, a method for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website includes receiving one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages, identifying, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word, and generating a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.

摘要翻译： 在一个实施例中，向网站所有者报告关于网站的一个或多个特定网页的一个或多个特定于页面的开放式评论中的指定单词的一个或多个出现的方法包括：接收一个或多个特定页面的开放 关于来自已经访问特定网页的用户的网站的一个或多个特定网页的有意见的评论，在关于网站的一个或多个特定网页的一个或多个特定于页面的开放式评论中识别每个 出现指定的单词，以及在关于网站的一个或多个特定网页的一个或多个特定于页面的开放式评论中产生反映所指定词语的已识别外观的报告。

公开(公告)号：US20080209361A1

公开(公告)日：2008-08-28

申请号：US12115442

申请日：2008-05-05

申请人： Rand B. Nickerson ,  Mark A. Treschl ,  Jay S. Rudman ,  Mark D. Krebs

发明人： Rand B. Nickerson ,  Mark A. Treschl ,  Jay S. Rudman ,  Mark D. Krebs

IPC分类号： G06F3/048

CPC分类号： G06F17/3089 ,  G06Q10/02 ,  G06Q30/02

摘要： A method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. In one embodiment, the method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner. In another embodiment, the method includes using software associated with the icon and incorporated into a computer system of the user for purposes of research concerning one or more particular web pages to determine a page identifier of the page in response to the user accessing the page and receive the page-specific user feedback concerning the page from the user for reporting in association with the determined page identifier of the page to an entity sponsoring the research.

摘要翻译： 用于接收关于网站的特定网页的页面特定用户反馈的方法包括使用在该页面上可查看的注释图标从用户那里征求关于该页面的一个或多个特定于页面的开放式评论。 在一个实施例中，该方法包括使用与注释图标相关联的软件，以响应于用户选择注释图标，自动地将与注册网站的计算机系统分离的远程计算机系统的评论窗口的请求传达给远程计算机系统， 来自远程计算机系统的注释窗口，向用户呈现注释窗口，并且接收一个或多个或多个特定于页面的开放式评论，该评论用于使用用户向网站所有者报告的用户提供的用户页面。 在另一个实施例中，该方法包括使用与该图标相关联的软件并将其合并到用户的计算机系统中，用于关于一个或多个特定网页的研究的目的，以响应于用户访问页面来确定页面的页面标识符， 将关于该用户页面的页面特定的用户反馈与该确定的页面标识符相关联地报告给赞助研究的实体。

公开(公告)号：US20080033790A1

公开(公告)日：2008-02-07

申请号：US11832747

申请日：2007-08-02

申请人： Rand B. Nickerson ,  Mark A. Treschl ,  Charles H. Williams ,  Sebastien J. Arnaud ,  Kennith G. Hunter

发明人： Rand B. Nickerson ,  Mark A. Treschl ,  Charles H. Williams ,  Sebastien J. Arnaud ,  Kennith G. Hunter

IPC分类号： G06Q30/00 ,  G06Q99/00

CPC分类号： G06Q30/02 ,  G06Q30/0203

摘要： In one embodiment, a system comprises a first element viewable on a web page on or near an advertisement and soliciting user reactions concerning the advertisement; and a second element displayed in response to selection of the first element, soliciting one or more user reactions concerning the advertisement, and displaying the advertisement or a substantial duplicate thereof. In one embodiment, a method comprises collecting user reactions concerning an advertisement on a web page and presenting a report of the reactions comprising a bar graph with each bar representing a characteristic of the advertisement. In one embodiment, a method comprises collecting user reactions concerning advertisements included on web pages and presenting a report of the reactions comprising a graph including multiple icons, each representing an advertisement; an axis corresponding to a quantity of reactions; and an axis corresponding to ratings associated with the reactions for characteristics of the advertisements.

摘要翻译： 在一个实施例中，系统包括可在广告上或附近的网页上查看的第一元素，并且请求用户对广告的反应; 以及响应于所述第一元素的选择而显示的第二元素，请求涉及所述广告的一个或多个用户反应，以及显示所述广告或其实质副本。 在一个实施例中，一种方法包括收集关于网页上的广告的用户反应，并呈现包括条形图的反应的报告，每个条表示广告的特征。 在一个实施例中，一种方法包括收集关于网页上包含的广告的用户反应，并且呈现包括多个图标的图形的反应的报告，每个图标表示广告; 对应于反应量的轴; 以及对应于与广告特征的反应相关联的评级的轴。

公开(公告)号：US4658290A

公开(公告)日：1987-04-14

申请号：US658378

申请日：1984-10-05

申请人： William J. McKenna ,  Kenneth W. Silvers ,  Rand B. Nickerson ,  Russell J. Welsh ,  Harold R. Walker ,  Joseph A. Cullity ,  Bohdan Stryzak

发明人： William J. McKenna ,  Kenneth W. Silvers ,  Rand B. Nickerson ,  Russell J. Welsh ,  Harold R. Walker ,  Joseph A. Cullity ,  Bohdan Stryzak

IPC分类号： G06Q30/02 ,  H04H1/00 ,  H04H60/32 ,  H04H60/43 ,  H04H60/45 ,  H04M11/00 ,  H04N7/173 ,  H04H9/00

CPC分类号： H04N7/17327 ,  G06Q30/02 ,  H04H60/32 ,  H04H60/43 ,  H04H60/45 ,  H04M11/002 ,  H04N21/25891 ,  H04N21/44222 ,  H04N21/812 ,  H04N2007/1739

摘要： A data gathering system includes a plurality of remote units which are controlled from a central location. Each of the remote units is attached to a television receiver which is generally but not necessarily attached to a cable system. Each of the remote units can function to determine which of several TV modes is in use as well as to store TV channel selector data, data from an optical input device, and/or data input by viewers representative of the composition of the viewing audience. The data is stored for either later collection by a portable data collector, or for direct transmission to the central location. A video message for a TV viewer, such as a survey, may be transmitted from the central location and stored at the remote units, for later display on the TV receiver associated with the remote units. Substitution of alternate programming information may also be achieved by the central control point on selected of the remote units.

摘要翻译： 数据采集​​系统包括从中心位置控制的多个远程单元。 每个远程单元附接到电视接收机，电视接收机通常但不一定附接到电缆系统。 每个远程单元可以用于确定正在使用的几种TV模式中的哪一种以及存储TV频道选择器数据，来自光学输入设备的数据和/或由观看者输入的数据，其代表观看者的构图。 数据存储在便携式数据采集器的后期采集中，或直接传输到中央位置。 用于诸如调查的电视观看者的视频消息可以从中央位置发送并存储在远程单元处，以便稍后在与远程单元相关联的电视接收机上显示。 替代节目信息的替代也可以通过所选择的远程单元上的中央控制点来实现。

公开(公告)号：US5226177A

公开(公告)日：1993-07-06

申请号：US925236

申请日：1992-08-03

申请人： Rand B. Nickerson

发明人： Rand B. Nickerson

IPC分类号： G09B7/06 ,  H04N5/765 ,  H04N7/173

CPC分类号： H04N21/812 ,  G09B7/063 ,  H04N7/173 ,  H04N5/765

摘要： A system for collecting data from a plurality of respondents having a central portion with a central processor and a base station and a remote portion with a plurality of wireless response units for respondents to be prompted to enter response data to a visually perceptible display which may be shown live, on a television monitor or may be taped. The display may include multiple choice questions. The central processor accumulates the response data via radio, optical or acoustic communication links with the remote units, each of which has a unique address. The central processor displays the accumulated response data in real time and may overlay the processed response data and originate display shown to the respondents.

摘要翻译： 一种用于从具有中央处理器和基站的中心部分的多个受访者收集数据的系统，以及具有多个无线响应单元的远程部分，用于响应者被提示将响应数据输入到视觉上可察觉的显示器，其可以是 在现场直播，在电视监视器上或可能录音。 显示器可以包括多项选择题。 中央处理器通过与远程单元的无线电，光学或声学通信链路累积响应数据，每个远程单元具有唯一的地址。 中央处理器实时显示累积的响应数据，并且可以将所处理的响应数据叠加并显示给受访者。

公开(公告)号：US4816904A

公开(公告)日：1989-03-28

申请号：US036861

申请日：1987-04-10

申请人： William J. McKenna ,  Kenneth W. Silvers ,  Rand B. Nickerson ,  Russell J. Welsh ,  Harold R. Walker ,  Joseph A. Cullity ,  Bohdan Stryzak

发明人： William J. McKenna ,  Kenneth W. Silvers ,  Rand B. Nickerson ,  Russell J. Welsh ,  Harold R. Walker ,  Joseph A. Cullity ,  Bohdan Stryzak

IPC分类号： G06Q30/02 ,  H04H1/00 ,  H04H60/32 ,  H04H60/43 ,  H04H60/45 ,  H04H60/94 ,  H04M11/00 ,  H04M11/08 ,  H04N7/173 ,  H04H9/00

CPC分类号： H04N7/17327 ,  G06Q30/02 ,  H04H60/32 ,  H04H60/43 ,  H04H60/45 ,  H04M11/002 ,  H04M11/085 ,  H04N21/25891 ,  H04N21/44222 ,  H04N21/812 ,  H04H2201/30 ,  H04H60/94 ,  H04N2007/17381 ,  H04N2007/1739

摘要： A data gathering system includes a plurality of remote units which are controlled from a central location. Each of the remote units is attached to a television receiver which is generally but not necessarily attached to a cable system. Each of the remote units can function to determine which of several TV modes is in use as well as to store TV channel selector data, data from an optical input device, and/or data input by viewers representative of the composition of the viewing audience. The data is stored for either later collection by a portable data collector, or for direct transmission via telephone to the central location. A video message for a TV viewer, such as a survey, may be transmitted from the central location and stored at the remote units, for later display on the TV receiver associated with the remote units. Substitution of alternate programming information may also be achieved by the central control point on selected of the remote units.

摘要翻译： 数据采集​​系统包括从中心位置控制的多个远程单元。 每个远程单元附接到电视接收机，电视接收机通常但不一定附接到电缆系统。 每个远程单元可以用于确定正在使用的几种TV模式中的哪一种以及存储TV频道选择器数据，来自光学输入设备的数据和/或由观看者输入的数据，其代表观看者的构图。 数据存储在便携式数据采集器的后期收集中，或通过电话直接传输到中央位置。 用于诸如调查的电视观看者的视频消息可以从中央位置发送并存储在远程单元处，以便稍后在与远程单元相关联的电视接收机上显示。 替代节目信息的替代也可以通过所选择的远程单元上的中央控制点来实现。

公开(公告)号：US4566030A

公开(公告)日：1986-01-21

申请号：US502654

申请日：1983-06-09

申请人： Rand B. Nickerson ,  Russell J. Welsh

发明人： Rand B. Nickerson ,  Russell J. Welsh

IPC分类号： G06Q30/02 ,  H04H1/00 ,  H04H60/32 ,  H04H60/43 ,  H04H60/94 ,  H04M11/00 ,  H04M11/08 ,  H04N7/173 ,  H04N17/00 ,  H04N21/258 ,  H04N21/442 ,  H04N21/81 ,  H04N7/00

CPC分类号： H04N7/17327 ,  G06Q30/02 ,  H04H60/32 ,  H04H60/33 ,  H04H60/40 ,  H04H60/43 ,  H04H60/94 ,  H04M11/002 ,  H04M11/085 ,  H04N21/25891 ,  H04N21/44222 ,  H04N21/812 ,  H04N2007/17381 ,  H04N2007/1739 ,  Y10S379/902 ,  Y10S379/91

摘要： A data storage and transmission system is provided for accumulating and transmitting data from a plurality of remote T.V. panelist locations to a central location. Each remote unit includes a microprocessor, a control memory, and a data store memory. The control memory stores control information for the remote unit, which may include dynamic allocation information. The data store memory is event driven and stores data as to television channel selection and times thereof, and can store viewer reaction data and the like. At a preselected time, each remote unit initiates a telephone call to a central location and identifies itself. Upon successful telephone connection between a remote unit and the central location, any data such as viewer habit and/or reaction data and the like contained in the data store memory is transmitted over the telephone line to the central location.

摘要翻译： 提供了一种数据存储和传输系统，用于将数据从多个远程T.V.小组成员位置累积和发送到中心位置。 每个远程单元包括微处理器，控制存储器和数据存储器。 控制存储器存储用于远程单元的控制信息，其可以包括动态分配信息。 数据存储器是事件驱动的，并且存储关于电视频道选择及其时间的数据，并且可以存储观看者反应数据等。 在预先选择的时间，每个远程单元启动到中央位置的电话呼叫并且识别自身。 在远程单元和中央位置之间成功连接电话后，包含在数据存储器中的诸如观众习惯和/或反应数据等的任何数据通过电话线传输到中央位置。