公开(公告)号：US11108635B2

公开(公告)日：2021-08-31

申请号：US16989703

申请日：2020-08-10

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： G06F15/173 ,  H04L12/24 ,  G06F9/50 ,  G06F9/48 ,  G06F9/46 ,  H04L29/08 ,  H04L29/06 ,  G06F11/14 ,  G06F40/18 ,  G06F40/186 ,  G06F16/18 ,  G06F16/2458 ,  G06F16/951 ,  G06F9/54 ,  G06F9/451 ,  G06F16/27 ,  G06F16/2457 ,  G06F16/242 ,  G06F16/248 ,  G06F11/30 ,  G06F11/34 ,  G06F3/0486 ,  G06Q10/06 ,  G06Q30/06 ,  H04L12/26 ,  G06F3/0484 ,  G06Q30/00 ,  G06Q50/18 ,  G06F16/904 ,  G06F3/0482 ,  G06Q40/00 ,  G06F16/30 ,  G06F3/0481 ,  G06F9/445 ,  G06F21/53 ,  G06F21/57

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US10803041B2

公开(公告)日：2020-10-13

申请号：US16368714

申请日：2019-03-28

申请人： ServiceNow, Inc.

发明人： Sridhar Chandrashekar ,  Manish Gupta ,  Magesh Narayanan

IPC分类号： G06F16/22 ,  H04L12/24 ,  G06F16/21 ,  G06F16/23 ,  G06F16/245 ,  G06F16/38 ,  G06F16/901 ,  G06F7/08 ,  G06F7/20 ,  G06F9/50

摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.

公开(公告)号：US20190286624A1

公开(公告)日：2019-09-19

申请号：US16368714

申请日：2019-03-28

申请人： ServiceNow, Inc.

发明人： Sridhar Chandrashekar ,  Manish Gupta ,  Magesh Narayanan

IPC分类号： G06F16/22 ,  G06F16/901 ,  G06F16/38 ,  G06F16/245 ,  G06F16/23 ,  G06F16/21 ,  H04L12/24 ,  G06F9/50 ,  G06F7/08 ,  G06F7/20

摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.

公开(公告)号：US20180102942A1

公开(公告)日：2018-04-12

申请号：US15838311

申请日：2017-12-11

申请人： ServiceNow. Inc.

发明人： Sridhar Chandrashekar ,  Manish Gupta ,  Magesh Narayanan

IPC分类号： H04L12/24

CPC分类号： G06F17/3033 ,  G06F7/08 ,  G06F7/20 ,  G06F9/5027 ,  G06F17/30289 ,  G06F17/30345 ,  G06F17/30424 ,  G06F17/30725 ,  G06F17/30949 ,  H04L41/0813 ,  H04L41/0856 ,  H04L41/0869

摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.