公开(公告)号：US20180322163A1

公开(公告)日：2018-11-08

申请号：US15588041

申请日：2017-05-05

申请人： ServiceNow, Inc.

发明人： Madhavi Puvvada ,  Manish Gupta ,  Nikhil Lakshman ,  Purushottam Amradkar

IPC分类号： G06F17/30 ,  G06F11/36

CPC分类号： G06F17/30371 ,  G06F11/3051 ,  G06F11/36 ,  G06F11/362 ,  G06F11/3664

摘要： A system, method, and non-transitory computer-readable storage medium are provided for configuration management identification rule testing. The system includes a processor and a memory. The memory includes instructions executable by the processor to identify, using an identification rule, criterion attributes corresponding to a selected configuration item class and to identify, using the identification rule, a container level associated with the selected configuration item class. The memory further includes instructions executable by the processor to identify container level criterion attributes corresponding to the container level and to receive respective values associated with at least one of the criterion attributes and at least one of the container level criterion attributes. The memory further includes instructions executable by the processor to generate a configuration management database payload using the respective values, simulate identification of the configuration management database payload using the identification rule, and generate debugging information associated with the simulated identification.

公开(公告)号：US20220029887A1

公开(公告)日：2022-01-27

申请号：US16935103

申请日：2020-07-21

申请人： ServiceNow, Inc.

发明人： Manish Gupta ,  Navindra Sharma ,  Satish Babu Krishnamoorthy ,  Kiran Kumar Bushireddy ,  Swapnesh Patel ,  Rukshan Felix Perera ,  Anand Karandikar

IPC分类号： H04L12/24

摘要： Information technology discovery data items are received from a plurality of different discovery sources. The received information technology discovery data items are stored in a multisource data store. The received information technology discovery data items from the plurality of different discovery sources are reconciled to determine an attribute value of a configuration item. The determined attribute value of the configuration item is stored in a configuration management database (CMDB).

公开(公告)号：US10742504B2

公开(公告)日：2020-08-11

申请号：US16417216

申请日：2019-05-20

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： G06F15/173 ,  H04L12/24 ,  G06F9/50 ,  G06F9/48 ,  G06F9/46 ,  H04L29/08 ,  H04L29/06 ,  G06F11/14 ,  G06F40/18 ,  G06F40/186 ,  G06F16/951 ,  G06F9/54 ,  G06F9/451 ,  G06F16/27 ,  G06F16/2457 ,  G06F16/242 ,  G06F16/248 ,  G06F11/30 ,  G06F11/34 ,  G06F3/0486 ,  G06Q10/06 ,  G06Q30/06 ,  H04L12/26 ,  G06F3/0484 ,  G06Q30/00 ,  G06Q50/18 ,  G06F16/904 ,  G06F3/0482 ,  G06Q40/00 ,  G06F16/30 ,  G06F3/0481 ,  G06F9/445 ,  G06F21/53 ,  G06F21/57

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US10320611B2

公开(公告)日：2019-06-11

申请号：US15890017

申请日：2018-02-06

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： G06F15/173 ,  H04L12/24 ,  H04L29/08

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US20190104020A1

公开(公告)日：2019-04-04

申请号：US15890017

申请日：2018-02-06

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio CASTRO Cisneros ,  Viral Shah

IPC分类号： H04L12/24 ,  H04L29/08

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US09853863B1

公开(公告)日：2017-12-26

申请号：US14509419

申请日：2014-10-08

申请人： ServiceNow, Inc.

发明人： Sridhar Chandrashekar ,  Manish Gupta ,  Magesh Narayanan

IPC分类号： H04L12/24

CPC分类号： G06F17/3033 ,  G06F7/08 ,  G06F7/20 ,  G06F9/5027 ,  G06F17/30289 ,  G06F17/30345 ,  G06F17/30424 ,  G06F17/30725 ,  G06F17/30949 ,  H04L41/0813 ,  H04L41/0856 ,  H04L41/0869

摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.

公开(公告)号：US20170308601A1

公开(公告)日：2017-10-26

申请号：US15497020

申请日：2017-04-25

申请人： ServiceNow, Inc.

发明人： Davide Massarenti ,  Madhavi Puvvada ,  Chinna Babu Polinati ,  Manish Gupta ,  Purushottam Amradkar ,  Hongbin Lin

IPC分类号： G06F17/30 ,  G06F11/07 ,  H04L12/24 ,  G06F15/16

CPC分类号： G06F17/30575 ,  G06F9/5061 ,  G06F11/0727 ,  G06F15/16 ,  H04L41/0816 ,  H04L41/0853 ,  H04L41/0856

摘要： Systems and methods for the identification and reconciliation of network resource information are herein disclosed. In an implementation, a system includes instructions stored in memory for processing a request received from a data source to update a record of a network resource by receiving data relating to an attribute of a network resource of a computer network from a first data source, wherein the network resource is associated with a configuration item of a configuration management database, the configuration item including data relating to the attribute from a second source; determining that the first data source is authoritative for the attribute based on a priority of the first data source, a priority of the second data source, and a staleness period of the second data source; and processing the request by updating the attribute based on the data.

公开(公告)号：US11336524B2

公开(公告)日：2022-05-17

申请号：US17445269

申请日：2021-08-17

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： G06F15/173 ,  H04L41/0859 ,  G06F9/50 ,  G06F9/48 ,  G06F9/46 ,  H04L67/60 ,  H04L29/06 ,  G06F11/14 ,  G06F40/18 ,  G06F40/186 ,  G06F16/18 ,  G06F16/2458 ,  H04L41/5006 ,  G06F16/951 ,  G06F9/54 ,  H04L67/55 ,  G06F9/451 ,  G06F16/27 ,  G06F16/2457 ,  G06F16/242 ,  G06F16/248 ,  G06F11/30 ,  G06F11/34 ,  G06F3/0486 ,  G06Q10/06 ,  G06Q30/06 ,  H04L41/084 ,  H04L41/12 ,  H04L41/22 ,  H04L43/045 ,  H04L43/08 ,  G06F3/04847 ,  G06Q30/00 ,  G06Q50/18 ,  G06F16/904 ,  G06F3/0482 ,  G06Q40/00 ,  G06F16/30 ,  G06F3/0481 ,  H04L41/0803 ,  H04L41/0893 ,  H04L43/50 ,  G06F9/445 ,  G06F21/53 ,  H04L41/5009 ,  G06F3/0484 ,  H04L41/08 ,  H04L67/00 ,  H04L67/12 ,  G06F21/57

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US20200374195A1

公开(公告)日：2020-11-26

申请号：US16989703

申请日：2020-08-10

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： H04L12/24 ,  G06F3/0482 ,  G06F3/0486 ,  G06F3/0484 ,  G06F9/451 ,  G06F9/46 ,  G06F9/48 ,  G06F9/50 ,  G06F9/54 ,  G06F11/14 ,  G06F11/30 ,  G06F11/34 ,  G06F16/248 ,  G06F16/242 ,  G06F16/2457 ,  G06F16/27 ,  G06F16/30 ,  G06F16/904 ,  G06F16/951 ,  G06F40/18 ,  G06F40/186 ,  G06Q10/06 ,  G06Q30/00 ,  G06Q30/06 ,  G06Q40/00 ,  G06Q50/18 ,  H04L12/26 ,  H04L29/06 ,  H04L29/08 ,  G06F3/0481

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.

公开(公告)号：US20190342169A1

公开(公告)日：2019-11-07

申请号：US16417216

申请日：2019-05-20

申请人： ServiceNow, Inc.

发明人： Vivian Tero ,  Chinna Polinati ,  Madhavi Puvvada ,  Purushottam Amradkar ,  Manish Gupta ,  Brandon Trudel ,  Guarav Yakhmi ,  Jesus Antonio Castro Cisneros ,  Viral Shah

IPC分类号： H04L12/24 ,  G06F9/50 ,  G06F9/451 ,  G06F16/248 ,  G06F16/242 ,  G06F16/2457 ,  G06F16/27 ,  G06F16/951 ,  G06F9/46 ,  G06F9/48 ,  H04L29/06 ,  G06Q10/06 ,  G06F17/24 ,  G06Q40/00 ,  G06Q50/18 ,  G06Q30/00 ,  G06Q30/06 ,  G06F11/34 ,  G06F11/30 ,  H04L29/08 ,  G06F9/54 ,  G06F11/14 ,  H04L12/26 ,  G06F3/0481 ,  G06F16/30 ,  G06F3/0482 ,  G06F16/904 ,  G06F3/0484 ,  G06F3/0486

摘要： A system may include a database disposed within a remote network management platform, a server device disposed in the platform, and a client device. The database may contain representations of configuration items, such as computing devices and software applications associated with the managed network. The server device may provide a graphical user interface including a sequence of panes to the client device. The sequence of panes may include an identifier pane, an identification rules pane, and a reconciliation pane. Each pane may include data entry fields that are operable to define a new class of configuration item. The server device may receive, by way of the graphical user interface, a definition of the new class that uniquely identifies configuration items of a particular type using at least the attributes. The server may store, in the database, the definition of the new class.