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公开(公告)号：US20200233719A1
公开(公告)日：2020-07-23
申请号：US16251888
申请日：2019-01-18
申请人： Servicenow, Inc.
发明人： Atul Saini , Xiaoyi Ye , Sethuraman Meiyappan , Magesh Narayanan , Cody Stephen John , Xuri Yu , Yang Xiang , Manjunath Gurubasappa Vagadurgi
摘要： In one aspect, the present approach provides functionality to allow a customer to rename a client instance utilized by the customer without having to provision a new instance. In such an implementation, data may be kept or maintained within the renamed instance. In a further aspect, a virtual internet protocol (VIP) address may be migrated to address load conditions. In accordance with aspects of the approach, multiple VIPs and the instances using the VIPs may be migrated at one time and without downtime to the customer.
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公开(公告)号：US20240354126A1
公开(公告)日：2024-10-24
申请号：US18302746
申请日：2023-04-18
申请人： ServiceNow, Inc.
发明人： Venu Vajjala , Magesh Narayanan , Yasaswini Potta , Shahil Sabbag , Atul Saini
IPC分类号： G06F9/451 , G06F3/0481
CPC分类号： G06F9/451 , G06F3/0481
摘要： A method includes generating, for display by way of a graphical user interface (GUI), a graphical representation of an existing state of a plurality of computing resources that visually represents the plurality of computing resources and one or more relationships therebetween. The method also includes determining a target state of the plurality of computing resources based on a user modification of the graphical representation of the existing state. The user modification may be obtained by way of the GUI. The method additionally includes determining, based on a difference between the target state and the existing state, one or more operations configured to modify the plurality of computing resources to reach the target state from the existing state. The method further includes executing the one or more operations.
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公开(公告)号：US10817387B2
公开(公告)日：2020-10-27
申请号：US16116694
申请日：2018-08-29
申请人： ServiceNow, Inc.
发明人： Atul Saini , Shaoying Zou , Magesh Narayanan , Yang Xiang
摘要： Input information comprising an identifier of a production instance is received. The input information indicating a given time a live database from the production instance is to be restored to in a temporary copy of the production instance. Based at least on the input information, backup data associated with the live database from production instance is identified. Based on the backup data, it is determined whether resource capacity is available for restoring the backup data to the temporary copy of the production instance. In response to determining the resource capacity is available, the temporary copy of the production instance is generated. The backup data is restored to the temporary copy of the production instance to represent a state of the live database from the production instance at the given time.
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公开(公告)号：US09853863B1
公开(公告)日：2017-12-26
申请号：US14509419
申请日：2014-10-08
申请人： ServiceNow, Inc.
IPC分类号： H04L12/24
CPC分类号： G06F17/3033 , G06F7/08 , G06F7/20 , G06F9/5027 , G06F17/30289 , G06F17/30345 , G06F17/30424 , G06F17/30725 , G06F17/30949 , H04L41/0813 , H04L41/0856 , H04L41/0869
摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.
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公开(公告)号：US10803041B2
公开(公告)日：2020-10-13
申请号：US16368714
申请日：2019-03-28
申请人： ServiceNow, Inc.
IPC分类号： G06F16/22 , H04L12/24 , G06F16/21 , G06F16/23 , G06F16/245 , G06F16/38 , G06F16/901 , G06F7/08 , G06F7/20 , G06F9/50
摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.
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公开(公告)号：US20190286624A1
公开(公告)日：2019-09-19
申请号：US16368714
申请日：2019-03-28
申请人： ServiceNow, Inc.
IPC分类号： G06F16/22 , G06F16/901 , G06F16/38 , G06F16/245 , G06F16/23 , G06F16/21 , H04L12/24 , G06F9/50 , G06F7/08 , G06F7/20
摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.
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公开(公告)号：US20180102942A1
公开(公告)日：2018-04-12
申请号：US15838311
申请日：2017-12-11
申请人： ServiceNow. Inc.
IPC分类号： H04L12/24
CPC分类号： G06F17/3033 , G06F7/08 , G06F7/20 , G06F9/5027 , G06F17/30289 , G06F17/30345 , G06F17/30424 , G06F17/30725 , G06F17/30949 , H04L41/0813 , H04L41/0856 , H04L41/0869
摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.
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公开(公告)号：US12131168B1
公开(公告)日：2024-10-29
申请号：US18302746
申请日：2023-04-18
申请人： ServiceNow, Inc.
发明人： Venu Vajjala , Magesh Narayanan , Yasaswini Potta , Shahil Sabbag , Atul Saini
IPC分类号： G06F3/0481 , G06F9/451
CPC分类号： G06F9/451 , G06F3/0481
摘要： A method includes generating, for display by way of a graphical user interface (GUI), a graphical representation of an existing state of a plurality of computing resources that visually represents the plurality of computing resources and one or more relationships therebetween. The method also includes determining a target state of the plurality of computing resources based on a user modification of the graphical representation of the existing state. The user modification may be obtained by way of the GUI. The method additionally includes determining, based on a difference between the target state and the existing state, one or more operations configured to modify the plurality of computing resources to reach the target state from the existing state. The method further includes executing the one or more operations.
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公开(公告)号：US11269838B2
公开(公告)日：2022-03-08
申请号：US15957890
申请日：2018-04-19
申请人： ServiceNow, Inc.
IPC分类号： G06F16/30 , G06F16/22 , H04L41/0813 , G06F16/21 , G06F16/23 , G06F16/245 , G06F16/38 , G06F16/901 , H04L41/085 , H04L41/0869 , G06F7/08 , G06F7/20 , G06F9/50
摘要： Implementations of a system, method and apparatus described herein receive, for a configuration item in a configuration management database, status indicating an operational state and an automation state associated with the configuration item, and determine whether a conflict will occur with at least one of the operational state or the automation state of the configuration item as a result of a process affecting the configuration item. When the conflict will not occur, a change is made to at least one of the operational state or the automation state of the configuration item in accordance with the process. Upon a conclusion of the process, the change is removed. If the conflict will occur, the process not allowed to continue.
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公开(公告)号：US20200073763A1
公开(公告)日：2020-03-05
申请号：US16116694
申请日：2018-08-29
申请人： ServiceNow, Inc.
发明人： Atul Saini , Shaoying Zou , Magesh Narayanan , Yang Xiang
摘要： Input information comprising an identifier of a production instance is received. The input information indicating a given time a live database from the production instance is to be restored to in a temporary copy of the production instance. Based at least on the input information, backup data associated with the live database from production instance is identified. Based on the backup data, it is determined whether resource capacity is available for restoring the backup data to the temporary copy of the production instance. In response to determining the resource capacity is available, the temporary copy of the production instance is generated. The backup data is restored to the temporary copy of the production instance to represent a state of the live database from the production instance at the given time.
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