公开(公告)号：US08325891B2

公开(公告)日：2012-12-04

申请号：US12884293

申请日：2010-09-17

Applicant: Jeffrey S. Wall

Inventor： Jeffrey S. Wall

IPC: H04M15/00 ,  H04M7/00

CPC classification number: H04M3/10 ,  H04M3/2254 ,  H04M3/42059 ,  H04M3/42102 ,  H04M7/1275 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/055 ,  H04Q3/0016

Abstract: The present invention relates to systems and methods for detecting and terminating a looping condition occurring in a telecommunications network comprising receiving a call offer comprising receiving call identification data associated with the call offer at a switching component, querying a looping engine using the call identification data to detect a looping condition, identifying a number of occurrences of the call identification data within a predetermined time frame, comparing the number of occurrences against a predetermined count, and returning a message to the switching component based on the comparison, the message indicating whether a looping condition exists in the telecommunications network.

Abstract translation: 本发明涉及用于检测和终止在电信网络中发生的循环状况的系统和方法，包括接收呼叫提议，包括在交换组件处接收与呼叫提供相关联的呼叫识别数据，使用呼叫识别数据查询循环引擎 检测循环条件，在预定时间帧内识别呼叫识别数据的发生次数，根据预定计数比较出现次数，并根据比较将消息返回给交换组件，该消息指示是否循环 条件存在于电信网络中。

公开(公告)号：US08284702B2

公开(公告)日：2012-10-09

申请号：US12878762

申请日：2010-09-09

Applicant: Joseph Siegrist

Inventor： Joseph Siegrist

IPC: H04L12/16 ,  H04Q11/00 ,  H04M3/42

CPC classification number: H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract translation: 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。

公开(公告)号：US08238270B2

公开(公告)日：2012-08-07

申请号：US12536767

申请日：2009-08-06

Applicant: Satoshi Sugiyama

Inventor： Satoshi Sugiyama

IPC: H04M3/42

CPC classification number: H04M3/436 ,  H04M3/38 ,  H04M3/42042 ,  H04M3/42059 ,  H04M15/8011 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2011 ,  H04M2215/22 ,  H04M2215/7407

Abstract: A communication control device executes a call-out process of calling out a recipient telephone device while specifying an importance level via a telephone network in response to a request from a transmitter telephone device. A recipient received a call operates a mobile communication terminal after a telephone call ends, accesses an information providing server via a wireless LAN access point and the Internet, and inputs information evaluating whether or not an importance level specified for the received call is appropriate. The information providing server provides the input evaluation information to a storage device. The communication control device determines whether or not to execute a call-out process based on the evaluation information stored in the storage device when there is a call-out request from a transmitter.

Abstract translation: 通信控制装置响应于来自发射机电话设备的请求，经由电话网络指定重要性级别，执行呼叫接收方电话设备的呼出处理。 接收到接收到的呼叫的接收者在电话呼叫结束后操作移动通信终端，经由无线LAN接入点和因特网访问信息提供服务器，并且输入评估为接收到的呼叫指定的重要性级别是否合适的信息。 信息提供服务器将输入评估信息提供给存储设备。 当存在来自发送器的呼出请求时，通信控制装置基于存储在存储装置中的评估信息来确定是否执行呼出处理。

公开(公告)号：US08229101B1

公开(公告)日：2012-07-24

申请号：US10955086

申请日：2004-09-30

Applicant: Mark J. Williams

Inventor： Mark J. Williams

IPC: H04M3/00

CPC classification number: H04M3/5175 ,  H04M3/523 ,  H04M2201/12

Abstract: A method of measuring server performance includes recording a time of queuing a request by a client for primary resources managed by the server; recording an estimated wait time for responding to the request for primary resources; recording a time of service for the request for primary resources; and calculating a punctuality metric of the request for primary resources by subtracting the difference between the time of service and the time of queuing from the estimated wait time. The punctuality metric is representative of the performance of the server.

Abstract translation: 一种测量服务器性能的方法包括：记录客户端对由服务器管理的主要资源排队请求的时间; 记录用于响应主要资源请求的估计等待时间; 记录主要资源请求的服务时间; 以及通过从所估计的等待时间中减去所述服务时间与所述排队时间之间的差异来计算所述主要资源请求的准时度量。 准时度量表示服务器的性能。

公开(公告)号：US08185492B2

公开(公告)日：2012-05-22

申请号：US12192055

申请日：2008-08-14

Applicant: Eric B. Mayers ,  Douglas T. Hudson

Inventor： Eric B. Mayers ,  Douglas T. Hudson

IPC: G06F15/00 ,  G06F15/18

CPC classification number: H04L12/58 ,  H04L51/00 ,  H04L51/04 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/12 ,  H04M2201/36

Abstract: In a method for displaying messages, a system displays messages from a single user account in multiple viewports. Each viewport orders messages based on an importance score that is calculated based on the user's prior interactions with messages in his user account through that viewport. Each viewport associated with the user account orders messages using a distinct message importance model.

Abstract translation: 在显示消息的方法中，系统在多个视口中显示来自单个用户帐户的消息。 每个视口根据基于用户与他的用户帐户中通过该视口的消息的先前交互计算的重要性分数来排序消息。 与用户帐户相关联的每个视口使用不同的消息重要性模型来排序消息。

公开(公告)号：US08089877B2

公开(公告)日：2012-01-03

申请号：US11939775

申请日：2007-11-14

Applicant: Li Lei ,  Satoshi Imai ,  Akiko Yamada

Inventor： Li Lei ,  Satoshi Imai ,  Akiko Yamada

IPC: H04J1/16

CPC classification number: H04L43/0852 ,  H04L41/5006 ,  H04L41/5009 ,  H04L41/5019 ,  H04M3/2227 ,  H04M2201/12 ,  H04M2201/14 ,  H04M2201/18

Abstract: A method for guaranteeing a service quality of a network service is disclosed that includes the steps of storing a historical record of a network service quality, inputting an acceptable maximal service delay of the network service, inputting a desired control level between the service quality of the network service and the number of users of the network service, determining the content of service quality guarantee, which can be provided to each service node, with respect to each pair of service nodes in accordance with the historical record, the maximal service delay, and the control level between the service quality and the number of users, monitoring the service quality between a corresponding pair of service nodes in accordance with the content of service quality guarantee, and regulating the network service between a pair of service nodes in a case where degradation of service quality occurs between the pair of service nodes.

Abstract translation: 公开了一种保证网络服务质量的方法，其中包括存储网络服务质量的历史记录，输入网络服务的可接受的最大服务延迟的步骤，在网络服务的服务质量之间输入期望的控制级别 网络服务和网络服务的用户数量，根据历史记录，最大服务延迟和每个服务节点对每个服务节点确定可以提供给每个服务节点的服务质量保证的内容 服务质量与用户数量之间的控制级别，根据服务质量保证的内容监控对应的服务节点之间的服务质量，并在降级的情况下调节一对服务节点之间的网络服务 的服务质量发生在一对服务节点之间。

公开(公告)号：US20110075830A1

公开(公告)日：2011-03-31

申请号：US12570727

申请日：2009-09-30

Applicant: Lori Dreher ,  Ronald J. Fernandez ,  Bryan S. Katz ,  Venkatesh Krishnaswamy

Inventor： Lori Dreher ,  Ronald J. Fernandez ,  Bryan S. Katz ,  Venkatesh Krishnaswamy

IPC: H04M3/42

CPC classification number: H04M3/56 ,  H04M3/436 ,  H04M2201/12

Abstract: A method comprising establishing, with a telecommunications management system, a first conference call comprising a first caller at a first telecommunications terminal, a second caller at a second telecommunications terminal, and a third caller at a third telecommunications terminal. Once the first conference call is established, the telecommunications management system appraises the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call. The telecommunications management system receives a request to set-up a second conference call and establishes the second conference call, wherein the telecommunications management system decides whether to include the first caller, the second caller, and the third caller in the second conference call based, at least in part, on the telecommunications management system's appraisal of the first caller's contribution, the second caller's contribution, and the third caller's contribution to the first conference call.

Abstract translation: 一种方法，包括与电信管理系统建立包括第一电信终端的第一呼叫者，第二电信终端处的第二呼叫者和第三电信终端的第三呼叫者的第一电话会议。 一旦建立了第一个电话会议，电信管理系统评估第一个呼叫者的贡献，第二个呼叫者的贡献和第三个呼叫者对第一个电话会议的贡献。 电信管理系统接收建立第二电话会议的请求并建立第二电话会议，其中电信管理系统基于第二电话会议决定是否包括第一呼叫者，第二呼叫者和第三呼叫者， 至少部分地，电信管理系统对第一呼叫者的贡献，第二呼叫者的贡献和第三呼叫者对第一次电话会议的贡献的评估。

公开(公告)号：US20100322406A1

公开(公告)日：2010-12-23

申请号：US12490238

申请日：2009-06-23

Applicant: Robin H. Foster ,  Hongguang Li ,  Lynn R. Smith ,  Katherine A. Sobus

Inventor： Robin H. Foster ,  Hongguang Li ,  Lynn R. Smith ,  Katherine A. Sobus

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5235 ,  H04M2201/12 ,  H04M2201/18 ,  H04M2203/408 ,  H04M2242/06

Abstract: Methods for enabling call center agents to adapt their servicing of incoming calls based on the estimated value of the calls are disclosed. In accordance with the first illustrative embodiment, when there is a “high-value” call waiting in the queue while one or more agents are currently servicing lower-value calls, an agent who is servicing a lower-value call is informed that there is a higher-value call waiting in the queue, and is prompted to provide an estimate of how much longer he or she will be servicing his or her current call. The call center system selects which agent the high-value call will be routed to based on: (i) the agents' responses to the prompts, and (ii) for each of the responding agents, a measure of how closely prior responses from the agent compared to the actual amount of time taken by the agent to complete servicing the call.

Abstract translation: 公开了使呼叫中心代理能够根据呼叫的估计值适应来电呼叫的方法。 根据第一说明性实施例，当一个或多个代理当前正在服务较低价值呼叫的队列中存在“高价值”呼叫等待时，正在服务于较低价值呼叫的代理被通知存在 在队列中等待更高价值的呼叫，并被提示提供他或她将为其当前呼叫服务多久的估计。 呼叫中心系统基于以下方式选择高价值呼叫将被路由的代理：（i）代理人对提示的响应，以及（ii）对于每个响应代理，对于来自 代理与代理完成维修通话所需的实际时间相比。

公开(公告)号：US20100246799A1

公开(公告)日：2010-09-30

申请号：US12414682

申请日：2009-03-31

Applicant: Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

Inventor： Yuval Lubowich ,  Oren Pereg ,  Ezra Daya

IPC: H04M3/00 ,  G10L15/26 ,  G06F17/27

CPC classification number: G10L15/22 ,  G10L15/142 ,  G10L15/183 ,  H04M3/5175 ,  H04M2201/12 ,  H04M2201/36

Abstract: A method and apparatus for automatically sectioning an interaction into sections, in order to get more insight into interactions. The method and apparatus include training, in which a model is generated upon training interactions and available tagging information, and run-time in which the model is used towards sectioning further interactions. The method and apparatus operate on context units within the interaction, wherein each context unit is characterized by a feature vector relate to textual, acoustic or other characteristics of the context unit.

Abstract translation: 一种将交互自动划分为多个部分的方法和装置，以便更多地了解交互。 该方法和装置包括训练，其中在培训交互和可用的标签信息上生成模型，以及运行时间，其中模型用于分割进一步的交互。 所述方法和装置对所述交互中的上下文单元进行操作，其中每个上下文单元的特征在于与所述上下文单元的文本，声学或其他特征相关的特征向量。

公开(公告)号：US07768996B1

公开(公告)日：2010-08-03

申请号：US10393658

申请日：2003-03-20

Applicant: Henry Louis Fourie ,  Paul Edwin Jones ,  Cheng Kun Wang ,  Madhu Gindi

Inventor： Henry Louis Fourie ,  Paul Edwin Jones ,  Cheng Kun Wang ,  Madhu Gindi

IPC: H04L12/66 ,  H04M7/00

CPC classification number: H04L12/66 ,  H04M3/085 ,  H04M3/2263 ,  H04M3/26 ,  H04M7/123 ,  H04M7/1265 ,  H04M2201/12

Abstract: A method for re-querying for routing information is disclosed. The method transmits an initial admission query to a gatekeeper or a request for routing information and receives an admission confirmation or routing information response with a destination address. The method then tries to establish a connection with the destination address. Upon reception of a call failure message including a failure cause, the method, optionally, increments a counter and transmits a re-query to the gatekeeper or other routing entity, and the re-query includes the failure cause and, optionally, a value of the query counter.

Abstract translation: 公开了重新查询路由信息的方法。 该方法向网守发送初始接纳查询或路由信息请求，并接收具有目的地址的准入确认或路由信息响应。 该方法然后尝试建立与目标地址的连接。 在接收到包括故障原因的呼叫失败消息时，该方法可选地增加计数器并将重新查询发送给关守或其他路由实体，并且重新查询包括故障原因以及可选地包括 查询计数器。