公开(公告)号：US20180160280A1

公开(公告)日：2018-06-07

申请号：US15649213

申请日：2017-07-13

Applicant: Robert Cohen

Inventor： Robert Cohen

IPC: H04W4/18 ,  H04M3/487 ,  G06Q30/02 ,  H04W4/14 ,  H04W4/12 ,  H04M3/42 ,  H04M1/03 ,  H04W88/02

CPC classification number: H04W4/18 ,  G06Q30/02 ,  G06Q30/0227 ,  H04M1/03 ,  H04M3/42178 ,  H04M3/42382 ,  H04M3/4878 ,  H04M2207/18 ,  H04W4/12 ,  H04W4/14 ,  H04W88/02

Abstract: A system and method for the insertion of additional content to messages sent between mobile communications devices. The system provides for a point system which allows users of the system to accumulate points for additional content sent with text messages. The points may be used for various functions such as purchasing premium services or may be applied towards the user's service charges.

公开(公告)号：US09967380B2

公开(公告)日：2018-05-08

申请号：US15010199

申请日：2016-01-29

Applicant: Ultratec, Inc.

Inventor： Robert M Engelke ,  Kevin R Colwell

IPC: H04M11/00 ,  H04M1/247 ,  H04M3/42 ,  H04M1/215

CPC classification number: H04M1/2475 ,  G10L15/22 ,  G10L15/26 ,  H04M1/21 ,  H04M1/2155 ,  H04M1/271 ,  H04M1/72519 ,  H04M3/42161 ,  H04M3/42382 ,  H04M3/42391 ,  H04M11/066 ,  H04M11/08 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2250/74

Abstract: A communication system including a hard of hearing user's captioned device, the captioned device including a display screen and a processor. The processor in the captioned device is configured to: establish communication with a hard of hearing user's phone device that is independent of the hard of hearing user's captioned device, receive a text communication originating at a relay, the text communication corresponding to a transcription of the hearing user's voice signal, and display a text caption corresponding to the text communication on the display of the hard of hearing user's captioned device.

公开(公告)号：US09961196B2

公开(公告)日：2018-05-01

申请号：US15010193

申请日：2016-01-29

Applicant: Ultratec, Inc.

Inventor： Robert M Engelke ,  Kevin R Colwell

IPC: H04M11/00 ,  H04M3/42 ,  H04M1/247 ,  H04M1/215 ,  H04M1/21

CPC classification number: H04M1/2475 ,  G10L15/22 ,  G10L15/26 ,  H04M1/21 ,  H04M1/2155 ,  H04M1/271 ,  H04M1/72519 ,  H04M3/42161 ,  H04M3/42382 ,  H04M3/42391 ,  H04M11/066 ,  H04M11/08 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2250/74

Abstract: A method of and system for facilitating a captioned conversation between a hard of hearing user using a hard of hearing user's captioned device and a hearing user, the method including the steps of establishing communication between the captioned device and a hard of hearing user's phone device that is independent of the captioned device, and establishing communication between the captioned device and a relay for communicating a text communication from the relay to the captioned device, the text communication including a text transcript corresponding to a hearing user's voice signal transmitted to the hard of hearing user's phone device from a hearing user's phone device.

公开(公告)号：US20180096676A1

公开(公告)日：2018-04-05

申请号：US15281875

申请日：2016-09-30

Applicant: T-Mobile USA, Inc.

Inventor： Hsin-Fu Henry Chiang

IPC: G10L13/08 ,  G06F3/0481 ,  G06F3/0482 ,  G06F3/0488 ,  G06F3/0484 ,  H04W4/12

CPC classification number: G10L13/08 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04847 ,  G06F3/04886 ,  G10L13/00 ,  H04M3/42382 ,  H04M2201/39 ,  H04M2203/651 ,  H04W4/12

Abstract: Systems and methods for sending text messages in audio form over voice calls. When a user receives an incoming voice call, the system can enable a user to type a “text” message to the caller. Rather than being sent as a text message, however, the system can send the text message directly to the microphone of the user's equipment (UE) as a voice synthesized audio file, or text-to microphone (TTM) message. The audio file is then sent from the user's UE to the caller's UE, in effect “reading” the text message to the caller. The caller hears the contents of the message, in the form of a voice synthesized audio file over the speaker of the caller's UE. The system can mute the microphones on one or both UEs during the TTM process to create a virtually silent process from the user's standpoint.

公开(公告)号：US09930522B2

公开(公告)日：2018-03-27

申请号：US15241531

申请日：2016-08-19

Applicant: Sensoriant, Inc.

Inventor： Shamim A. Naqvi

IPC: H04M3/00 ,  H04W8/22 ,  H04W4/04 ,  G06K9/00 ,  H04W48/16 ,  H04W48/18 ,  H04W4/14 ,  H04M1/725 ,  H04L29/08 ,  H04M3/42 ,  H04W4/02 ,  H04W8/18 ,  H04M1/60 ,  H04L12/58

CPC classification number: H04W8/22 ,  G06K9/00845 ,  G06K9/6201 ,  H04L51/10 ,  H04L51/38 ,  H04L67/306 ,  H04M1/6091 ,  H04M1/72577 ,  H04M3/16 ,  H04M3/42382 ,  H04M2250/02 ,  H04M2250/12 ,  H04M2250/52 ,  H04W4/001 ,  H04W4/008 ,  H04W4/02 ,  H04W4/026 ,  H04W4/027 ,  H04W4/046 ,  H04W4/14 ,  H04W4/40 ,  H04W4/50 ,  H04W4/80 ,  H04W8/18 ,  H04W48/16 ,  H04W48/18

Abstract: A system includes a database of image data associated with a vehicle; and control logic configured to cause a user device to capture one or more images and compare data associated with the one or more images with the image data to determine if a user is present in a vehicle and disable a text messaging function at least in part responsive to the determination using the image data.

公开(公告)号：US09923932B2

公开(公告)日：2018-03-20

申请号：US15620986

申请日：2017-06-13

Applicant: Global Tel*Link Corp.

Inventor： Stephen Hodge ,  David Woody

IPC: H04L29/06 ,  H04M3/42 ,  H04L12/58 ,  H04L29/08

CPC classification number: H04L63/30 ,  H04L51/04 ,  H04L51/066 ,  H04L51/12 ,  H04L51/14 ,  H04L51/22 ,  H04L51/36 ,  H04L51/38 ,  H04L63/08 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/0892 ,  H04L63/102 ,  H04L63/105 ,  H04L63/1408 ,  H04L67/02 ,  H04L67/306 ,  H04M3/2281 ,  H04M3/42382 ,  H04W48/02

Abstract: A computer-implemented system and method for secure electronic message exchange including coupling a control platform to a workstation of a plurality of workstations via a communications medium, where the control platform includes one or more apparatuses for monitoring, controlling, conversion, and billing, related to messages exchanged between a plurality of local users and a plurality of remote users. The system prevents forwarding or copying of a message sent by a local user of the plurality of local users and received by a remote user of the plurality of remote users, to another party by the control platform. The system and method also provides for authenticating the remote user with the control platform.

公开(公告)号：US20180054521A1

公开(公告)日：2018-02-22

申请号：US15797244

申请日：2017-10-30

Applicant: BOOKIT OY AJANVARAUSPALVELU

Inventor： Jukka Kalevi SALONEN

IPC: H04M3/42 ,  H04W4/14 ,  H04W4/12 ,  H04W92/02 ,  H04W88/18

CPC classification number: H04M3/42382 ,  H04W4/12 ,  H04W4/14 ,  H04W88/184 ,  H04W92/02

Abstract: A method and system for sending messages in a telecommunications network, in which digital messages which contain information on the desired reply address are mass sent, and messages, which are sent on the basis of the reply-address information are received. The reply-address information of each mass-sent message is converted to correspond to a predefined dialogue, in which the stage of the dialogue defines unequivocally the reply-address information, so that the transmission and reception of the messages are implemented in different parts of the telecommunications system.

公开(公告)号：US20180054514A1

公开(公告)日：2018-02-22

申请号：US15798223

申请日：2017-10-30

Applicant: Cequint, Inc.

Inventor： Mark H. Gosselin ,  Michael Luna

IPC: H04M3/42 ,  H04W4/16 ,  H04W68/00 ,  H04W4/12

CPC classification number: H04M3/42042 ,  H04M3/42382 ,  H04M2203/654 ,  H04M2207/18 ,  H04W4/12 ,  H04W4/16 ,  H04W68/00

Abstract: Caller name (CNAM) query results obtained from a traditional CNAM service are sent during call processing on a carrier network to the subscriber's mobile handset over a Short Message Service (SMS) channel on a mobile carrier network. A call page is received at a network carrier associated with a recipient of the received call page. A caller name (CNAM) query is performed, and the result of the performed CNAM query is sent to the recipient device before sending the call page to the recipient device. The CNAM query result is displayed on a display of the recipient device.

公开(公告)号：US09894206B2

公开(公告)日：2018-02-13

申请号：US15285160

申请日：2016-10-04

Applicant: AVAYA INC.

Inventor： David Skiba ,  George W. Erhart ,  Patrick Tendick ,  Wen-Hua Ju

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  G06Q10/063118 ,  G06Q30/016 ,  H04M3/42382 ,  H04M3/5166 ,  H04M2203/401 ,  H04M2203/402 ,  H04M2203/551 ,  H04M2203/6027

Abstract: Contact centers comprise agents, human and automated, interacting with customers over a network to accomplish an objective for the interaction. While a blunt, factual exchange may appear to be the most expeditious means to accomplish the objective, often this is not the case. Humans often respond better when the interaction comprises a mix of progress (e.g., portions of the interaction directed towards the objective) and banter (e.g., portions of the interaction not directed to the progress). Determining the mix may be provided by analyzing historic interactions and their success. A current interaction may be analyzed and when the mix is outside an acceptable range and an automated agent may be configured to alter the mix accordingly or, when the agent is a human, signal the agent to make the alteration. Success may be continually monitored and the target mix adjusted based on subsequent interactions.

公开(公告)号：US09894018B2

公开(公告)日：2018-02-13

申请号：US14447902

申请日：2014-07-31

Applicant: Facebook, Inc.

Inventor： James A. Odell ,  Barry Appelman ,  Andrew L. Wick ,  Alan Keister ,  Raine Bergstrom ,  Xiaoyan Yin ,  Barbara McNally ,  Keith C. Hullfish

IPC: H04L12/58 ,  G06Q10/10 ,  G06F3/0482 ,  H04M3/42 ,  H04L29/08

CPC classification number: H04L51/04 ,  G06F3/0482 ,  G06Q10/107 ,  H04L51/14 ,  H04L51/28 ,  H04L51/32 ,  H04L51/38 ,  H04L67/306 ,  H04M3/42382

Abstract: A graphical user interface on a display device of a computer enables communications using a computer service. The graphical user interface includes a list of potential message recipients selected by a user as significant to the user. The graphical user interface also includes a mobile device identifier associated with one or more of the listed potential message recipients and a user account identifier associated with one or more of the listed potential message recipients. At least one of the listed potential recipients includes a mobile device identifier as the only available conduit for data delivery to the potential message recipient using the computer service.