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公开(公告)号：US07853467B2
公开(公告)日：2010-12-14
申请号：US12686028
申请日：2010-01-12
申请人： Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
发明人： Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
IPC分类号： G06F9/44
CPC分类号： G06Q10/06 , G06Q10/063 , G06Q10/103
摘要： In accordance with a method of managing work flow, tasks associated with a telecommunications service order from a plurality of worklists of computing source systems are merged into a merged worklist. Each computing source system maintains a respective worklist that includes a task associated with the service order. The tasks of the service order in the merged worklist are prioritized into a prioritized sequence to be completed on a work-when-ready basis. An error in completion of a task associated with a worklist of a source system is detected and a new task to correct the detected error is generated. Further, the worklist of the source system associated with the detected error is updated with the new task and the new task is integrated into a proper position of the prioritized sequence in the merged worklist in accordance with the work-when-ready basis.
摘要翻译： 根据管理工作流程的方法，将来自计算源系统的多个工作列表的与电信服务订单相关联的任务合并到合并的工作列表中。 每个计算源系统维护包括与服务订单相关联的任务的相应工作列表。 将合并的工作清单中的服务订单的任务列为优先顺序，以便在准备工作的基础上完成。 检测到与源系统的工作列表相关联的任务的完成中的错误，并生成用于校正检测到的错误的新任务。 此外，与新任务更新与检测到的错误相关联的源系统的工作列表，并且根据准备就绪的基础将新任务整合到合并的工作列表中的优先顺序的适当位置。
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32.发明授权Methods for identifying and revising high-risk orders based on identified errors 有权基于确定的错误识别和修改高风险订单的方法公开(公告)号：US07774237B1
公开(公告)日：2010-08-10
申请号：US11316018
申请日：2005-12-22
申请人： Paritosh Bajpay , Roberta Ann Bienfait , Kathleen M. Clarke , Hossein Eslambolchi , Daqin Liu , Jackson Liu , John McCanuel , Arnel R. Pajarillo , Chen-Yui Yang , Michael Zinnikas , Wan-Ping Chiang
发明人： Paritosh Bajpay , Roberta Ann Bienfait , Kathleen M. Clarke , Hossein Eslambolchi , Daqin Liu , Jackson Liu , John McCanuel , Arnel R. Pajarillo , Chen-Yui Yang , Michael Zinnikas , Wan-Ping Chiang
CPC分类号： G06Q30/06 , G06Q30/0601 , G06Q50/188
摘要： A method for identifying high-risk orders associated with a customer that includes the steps of: receiving an order that includes a customer number, an order type and a plurality of entries; identifying a customer contract based on the order type and the customer number, the customer contract having a plurality of terms that correspond to the entries; comparing the entries to corresponding terms using rules; and identifying a high-risk order containing at least one error from the comparison. The method can also include assigning a result code or a result text to the order, which corresponds to the errors that are identified, and changing the rule set by adding or removing rules.
摘要翻译： 一种用于识别与客户相关联的高风险订单的方法，包括以下步骤：接收包括客户号码，订单类型和多个条目的订单; 根据订单类型和客户编号识别客户合同，客户合同具有与条目相对应的多个条款; 使用规则将条目与相应的条款进行比较; 以及从所述比较中识别包含至少一个错误的高风险顺序。 该方法还可以包括将结果代码或结果文本分配给与所识别的错误相对应的顺序，以及通过添加或删除规则来改变规则集。
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33.发明授权公开(公告)号：US07738640B1
公开(公告)日：2010-06-15
申请号：US11319218
申请日：2005-12-28
申请人： Paritosh Bajpay , Robert Best , Hossein Eslambolchi , Richard Glozzy , John McCanuel , Sheryl Morales , Joanne Penn
发明人： Paritosh Bajpay , Robert Best , Hossein Eslambolchi , Richard Glozzy , John McCanuel , Sheryl Morales , Joanne Penn
IPC分类号： H04M15/00
CPC分类号： H04M15/00 , H04M15/41 , H04M15/43 , H04M15/44 , H04M15/48 , H04M15/58 , H04M15/62 , H04M15/73 , H04M2215/0104 , H04M2215/0156 , H04M2215/0164 , H04M2215/0188 , H04M2215/7072 , H04Q2213/13103 , H04Q2213/13109 , H04Q2213/1313 , H04Q2213/1316 , H04Q2213/13349 , H04Q2213/13383
摘要： A method includes retrieving a first data set from a billing system configured to facilitate a billing operation associated with a network. The first data set includes a plurality of billing records, which includes a first billing record associated with and including a field identifying a first circuit from a plurality of circuits included within the network. A second data set is retrieved from a configuration management system configured to facilitate an operation associated with the network. The second data set includes a plurality of configuration records, which includes a first configuration record associated with and including a field identifying the first circuit. When the field identifying the first circuit included in the first configuration record differs from the field identifying the first circuit included in the first billing record, a correct identifier associated with the first circuit is determined. When such a discrepancy exists, a report is produced.
摘要翻译： 一种方法包括从计费系统中检索第一数据集，所述计费系统被配置为便于与网络相关联的计费操作。 第一数据集包括多个计费记录，其包括与从网络中包括的多个电路识别第一电路的字段相关联并包括标识第一电路的第一计费记录。 从配置为便于与网络相关联的操作的配置管理系统检索第二数据集。 第二数据集包括多个配置记录，其包括与标识第一电路的字段相关联并包括标识第一电路的字段的第一配置记录。 当识别包括在第一配置记录中的第一电路的字段与识别包括在第一记帐记录中的第一电路的字段不同时，确定与第一电路相关联的正确标识符。 当存在这样的差异时，会生成一份报告。
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公开(公告)号：US07584083B1
公开(公告)日：2009-09-01
申请号：US11321639
申请日：2005-12-30
IPC分类号： G06F9/455
CPC分类号： G06Q10/06 , G06Q10/0633 , G06Q10/067
摘要： A method includes generating a model of an existing workcenter process and a modified version of the existing workcenter process based on one or more decision-making parameters. The workcenter process is a workcenter process for a telecommunications network. The model for the existing workcenter process and the model for the modified version of the existing workcenter process are simulated to determine whether to modify any of the process steps in the existing workcenter process. The decision is based on the effect on the decision-making parameter(s) of modifying the workcenter process from the existing workcenter process.
摘要翻译： 一种方法包括基于一个或多个决策参数生成现有工作中心过程的模型和现有工作中心过程的修改版本。 工作中心过程是电信网络的工作中心过程。 模拟现有工作中心流程的模型和现有工作中心流程修改版本的模型，以确定是否修改现有工作中心流程中的任何流程步骤。 该决定是基于对现有工作中心流程修改工作中心流程决策参数的影响。
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公开(公告)号：US07357301B1
公开(公告)日：2008-04-15
申请号：US11320528
申请日：2005-12-29
IPC分类号： G06F7/00
CPC分类号： H04L41/5022 , G06Q10/10 , H04L41/5064 , H04L41/5074
摘要： A method includes receiving a problem ticket, which contains a priority level indicator and a customer identifier, that describes a telecommunications network event such as a problem. The problem ticket is associated with and transmitted to a workcenter and a portion within the workcenter based on at least any one of the priority level indicator and the customer identifier. Other personnel are notified about the problem ticket based on the priority level indicator and the customer identifier.
摘要翻译： 一种方法包括接收描述诸如问题的电信网络事件的问题单，其中包含优先级指示符和客户标识符。 基于优先级指示符和客户标识符中的至少任何一个，问题单与工作中心和工作中心内的一部分相关联并传送给工作中心。 根据优先级指标和客户识别码通知有关问题单的其他人员。
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公开(公告)号：US20050144023A1
公开(公告)日：2005-06-30
申请号：US10746413
申请日：2003-12-24
CPC分类号： H04L67/303 , G06Q50/188 , H04L67/306 , H04L69/24 , H04L69/329
摘要： Methods and apparatus for controlling the rules of engagement between a telecommunication carrier and a customer whose network is managed by the telecommunication carrier are provided. A computer system interviews a customer by determining a set of specific questions tailored to the customer's needs, the set of specific questions based on previously stored customer information. Answers to the asked questions are stored as an entry in a master user profile. The master user profile defines the rules of engagement of how the telecommunication carrier shall operate on behalf of the customer on each subsequent transaction without the need of the customer's direct involvement on each element of the transaction. The entry has an associated event and a corresponding action to perform in response to the occurrence of the associated event. Upon receipt of an event occurrence, the corresponding action which includes interoperating with existing telecommunication carrier systems is performed.
摘要翻译： 提供了用于控制电信运营商与网络由电信运营商管理的客户之间的接合规则的方法和装置。 计算机系统通过根据客户需求确定一组特定问题来访问客户，基于先前存储的客户信息的一组具体问题。 所提问题的答案存储为主用户配置文件中的条目。 主用户配置文件定义了电信运营商在每次后续交易中如何代表客户运行的参与规则，而不需要客户直接参与交易的每个要素。 条目具有相关联的事件和响应于相关联的事件的发生而执行的相应动作。 在接收到事件发生时，执行包括与现有电信运营商系统互操作的相应动作。
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公开(公告)号：US08307406B1
公开(公告)日：2012-11-06
申请号：US11319182
申请日：2005-12-28
IPC分类号： G06F21/00
CPC分类号： G06F21/40
摘要： A method allows access to a set of secure databases and database applications over an untrusted network without replicating the secure database. The method involves authenticating a user using a first authentication application. When the user is verified, then the user's credentials are directed to a second authentication application associated with a secure database based on a first set of user settings retrieved for the user. The second authentication application, based on a second set of user settings, grants the user access to the secure database and database applications associated with the secure database.
摘要翻译： 一种方法允许通过不受信任的网络访问一组安全数据库和数据库应用程序，而无需复制安全数据库。 该方法涉及使用第一认证应用来验证用户。 当用户被验证时，基于为用户检索的第一组用户设置，用户的凭证被定向到与安全数据库相关联的第二认证应用。 基于第二组用户设置的第二认证应用授予用户对与安全数据库相关联的安全数据库和数据库应用的访问。
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38.发明授权Method for providing predictive maintenance using VoIP post dial delay information 有权使用VoIP后拨时延信息提供预测性维护的方法公开(公告)号：US07881189B1
公开(公告)日：2011-02-01
申请号：US11321086
申请日：2005-12-30
IPC分类号： H04J3/14
CPC分类号： H04L65/1069 , H04L41/147 , H04L41/16 , H04L41/5035 , H04L43/0852 , H04L43/16 , H04L65/80 , H04M7/0084
摘要： Predictive maintenance in a communications environment can be triggered when an anomaly in the call set-up process is detected. In one arrangement, in a VoIP context, the post dial delay (PDD) associated with call set up is monitored. If a link or node has an abnormally high contribution to the PDD it may be designated for predictive maintenance.
摘要翻译： 当检测到呼叫建立过程中的异常时，可以触发通信环境中的预测维护。 在一种布置中，在VoIP上下文中，监视与呼叫建立相关联的后拨号延迟（PDD）。 如果链路或节点对PDD的贡献异常高，则可以将其指定用于预测性维护。
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39.发明授权Method for providing predictive maintenance relating to trunk operations in a VoIP network 失效用于提供与VoIP网络中的中继线操作有关的预测维护的方法公开(公告)号：US07773727B1
公开(公告)日：2010-08-10
申请号：US11321041
申请日：2005-12-30
申请人： Hossein Eslambolchi , John McCanuel , Paritosh Bajpay , David Lu , Zhijian Xu , Li-Jin W. Chung , Jeffrey Stein , Richard Farel
发明人： Hossein Eslambolchi , John McCanuel , Paritosh Bajpay , David Lu , Zhijian Xu , Li-Jin W. Chung , Jeffrey Stein , Richard Farel
CPC分类号： H04M3/2218 , H04M3/10 , H04M3/36 , H04M2201/18
摘要： An arrangement analyzes a plurality of call detail records and determines that a particular call processing code has occurred a predetermined number of times during a previously defined time interval. The fact of these multiple occurrences of these processing codes is determined to be an indication of a trunk failure. A maintenance request is issued to address the detected failure.
摘要翻译： 一种安排分析多个呼叫细节记录，并且在先前定义的时间间隔内确定特定的呼叫处理代码已经发生了预定次数。 将这些处理代码的这些多次发生的事实确定为干线故障的指示。 发出维护请求以解决检测到的故障。
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公开(公告)号：US20100114786A1
公开(公告)日：2010-05-06
申请号：US12686028
申请日：2010-01-12
申请人： Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
发明人： Roger Aboujaoude , Hossein Eslambolchi , Ming-Chin Lu , John McCanuel , Jamie Montero , Sorabh Saxena
CPC分类号： G06Q10/06 , G06Q10/063 , G06Q10/103
摘要： In accordance with a method of managing work flow, tasks associated with a telecommunications service order from a plurality of worklists of computing source systems are merged into a merged worklist. Each computing source system maintains a respective worklist that includes a task associated with the service order. The tasks of the service order in the merged worklist are prioritized into a prioritized sequence to be completed on a work-when-ready basis. An error in completion of a task associated with a worklist of a source system is detected and a new task to correct the detected error is generated. Further, the worklist of the source system associated with the detected error is updated with the new task and the new task is integrated into a proper position of the prioritized sequence in the merged worklist in accordance with the work-when-ready basis.
摘要翻译： 根据管理工作流程的方法，将来自计算源系统的多个工作列表的与电信服务订单相关联的任务合并到合并的工作列表中。 每个计算源系统维护包括与服务订单相关联的任务的相应工作列表。 将合并的工作清单中的服务订单的任务列为优先顺序，以便在准备工作的基础上完成。 检测到与源系统的工作列表相关联的任务的完成中的错误，并且生成用于校正检测到的错误的新任务。 此外，与新任务更新与检测到的错误相关联的源系统的工作列表，并且根据准备就绪的基础将新任务整合到合并的工作列表中的优先顺序的适当位置。
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