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    System and method for converting a message via a posting converter
    33.
    发明授权
    System and method for converting a message via a posting converter 有权
    用于通过发布转换器转换消息的系统和方法

    公开(公告)号：US09116884B2

    公开(公告)日：2015-08-25

    申请号：US12960392

    申请日：2010-12-03

    Applicant: David Milstein

    Inventor： David Milstein

    IPC: H04M11/00 ,  G06F17/28 ,  G06Q10/10 ,  H04L12/58

    CPC classification number: G06F17/2872 ,  G06Q10/10 ,  G06Q10/107 ,  H04L51/063 ,  H04L51/066

    Abstract: A system and method for converting a message via a posting converter is provided. At least one incoming message is received from a composition device. Characteristics of the message are determined. The characteristics include a target device to which the message is directed and an application through which the message will be presented. An appropriate template is selected for the message based on at least one of the message characteristics. The message is converted to a different format using the selected template. The converted message is provided for display on the target device.

    Abstract translation: 提供了一种通过发布转换器转换消息的系统和方法。 从合成装置接收至少一个传入消息。 确定消息的特征。 特征包括消息所针对的目标设备和消息将被呈现的应用。 基于消息特征中的至少一个为消息选择适当的模板。 使用所选模板将消息转换为不同的格式。 转换的消息被提供用于在目标设备上显示。

    Computer-Implemented System And Method For Voice Transcription Error Reduction
    34.
    发明申请
    Computer-Implemented System And Method For Voice Transcription Error Reduction 有权
    计算机实现的系统和语音转录错误减少的方法

    公开(公告)号：US20140149115A1

    公开(公告)日：2014-05-29

    申请号：US14171732

    申请日：2014-02-03

    Applicant: Intellisist, Inc.

    Inventor： David Milstein

    IPC: G10L15/26

    CPC classification number: G10L15/26 ,  G10L15/01 ,  G10L15/06 ,  G10L15/063 ,  G10L15/10 ,  G10L15/1822 ,  G10L15/19 ,  G10L15/22 ,  G10L2015/0631 ,  G10L2015/0638 ,  H04M3/42221 ,  H04M3/51 ,  H04M3/5183

    Abstract: A computer-implemented system and method for voice transcription error reduction is provided. Speech utterances are obtained from a voice stream and each speech utterance is associated with a transcribed value and a confidence score. Those utterances with transcription values associated with lower confidence scores are identified as questionable utterances. One of the questionable utterances is selected from the voice stream. A predetermined number of questionable utterances from other voice streams and having transcribed values similar to the transcribed value of the selected questionable utterance are identified as a pool of related utterances. A further transcribed value is received for each of a plurality of the questionable utterances in the pool of related utterances. A transcribed message is generated for the voice stream using those transcribed values with higher confidence scores and the further transcribed value for the selected questionable utterance.

    Abstract translation: 提供了一种用于语音转录错误减少的计算机实现的系统和方法。 从语音流中获得语音话语，并且每个语音话语与转录值和置信度得分相关联。 具有与较低置信度得分相关联的转录值的话语被确定为可疑话语。 从语音流中选择一个可疑话语。 来自其他语音流并具有与所选择的可疑话语的转录值类似的转录值的预定数量的可疑话语被识别为相关话语池。 在相关话语池中的多个可疑话语中的每一个接收另外的转录值。 使用具有更高置信度得分的转录值和所选择的可疑话语的另外的转录值，为语音流生成转录消息。

    Computer-implemented system and method for identifying and masking special information within recorded speech
    35.
    发明授权
    Computer-implemented system and method for identifying and masking special information within recorded speech 有权
    用于识别和屏蔽记录语音中的特殊信息的计算机实现的系统和方法

    公开(公告)号：US08731938B2

    公开(公告)日：2014-05-20

    申请号：US13871903

    申请日：2013-04-26

    Applicant: Intellisist, Inc.

    Inventor： G. Kevin Doren

    IPC: G10L21/00 ,  G06F21/00

    CPC classification number: G06F21/32 ,  G06F21/6263 ,  G10L15/26 ,  G10L17/22 ,  G10L21/00 ,  H04M3/42221

    Abstract: A computer-implemented system and method for identifying and masking special information within recorded speech is provided. A field for entry of special information is identified. Movement of a pointer device along a trajectory towards the field is also identified. A correlation of the pointer device movement and entry of the special information is determined based on a location of the trajectory in relation to the field. A threshold is applied to the correlation. The special information is received as verbal speech. A recording of the special information is rendered unintelligible when the threshold is satisfied.

    Abstract translation: 提供了一种用于识别和屏蔽记录语音内的特殊信息的计算机实现的系统和方法。 确定了特殊信息的输入区域。 指示器装置沿着朝向场的轨迹的移动也被识别。 基于相对于该场的轨迹的位置来确定指针装置移动和特殊信息的输入的相关性。 对相关性应用阈值。 收到特别信息作为口头讲话。 当满足阈值时，特殊信息的记录变得难以理解。

    Computer-Implemented System And Method For Masking Special Data
    36.
    发明申请
    Computer-Implemented System And Method For Masking Special Data 有权
    计算机实现的系统和掩蔽特殊数据的方法

    公开(公告)号：US20140129219A1

    公开(公告)日：2014-05-08

    申请号：US14071639

    申请日：2013-11-04

    Applicant: Intellisist, Inc.

    Inventor： Howard M. Lee ,  Steven Lutz ,  Gilad Odinak

    IPC: G10L17/00

    CPC classification number: G10L15/04 ,  G10L15/26 ,  G10L17/00 ,  G10L17/005 ,  G10L21/00 ,  G10L21/02 ,  H04L9/3231 ,  H04L2209/04 ,  H04L2209/56

    Abstract: A computer-implemented system and method for masking special data is provided. Speakers of a call recording are identified. The call recording is separated into strands corresponding to each of the speakers. A prompt list of elements that prompt the speaker of the other strand to utter special information is applied to one of the strands. At least one of the elements of the prompt list is identified in the one strand. A special information candidate is identified in the other strand and is located after a location in time where the element was found in the voice recording of the one strand. A confidence score is assigned to the element located in the one strand and to the special information candidate in the other strand. The confidence scores are combined and a threshold is applied. The special information candidate is rendered unintelligible when the combined confidence scores satisfy the threshold.

    Abstract translation: 提供了一种用于屏蔽特殊数据的计算机实现的系统和方法。 确定了通话记录的扬声器。 呼叫记录被分成与每个扬声器对应的线。 提示其他线索的扬声器发出特殊信息的元素的提示列表应用于其中一条线。 提示列表的至少一个元素在一条链中被识别。 在另一条链中识别出特殊信息候选者，并且位于在一条链的录音中发现该元素的时间点之后。 信任分数被分配给位于一条链中的元素和另一条链中的特殊信息候选。 组合置信度得分并应用阈值。 当组合的置信分数满足阈值时，特殊信息候选者变得难以理解。

    Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel
    38.
    发明授权
    Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel 有权
    用于通过音频通信信道在交互式计算机系统之间进行自动通信的闭环命令和响应系统

    公开(公告)号：US08625752B2

    公开(公告)日：2014-01-07

    申请号：US11680058

    申请日：2007-02-28

    Applicant: Martin R. M. Dunsmuir

    Inventor： Martin R. M. Dunsmuir

    IPC: H04M11/06

    CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M2201/40

    Abstract: A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer, without human intervention. A voicemail retrieved from the telephone company's computer can be stored in a digital format on the user's computer. In such a format, the voicemail can be readily archived, or even distributed throughout a network, such as the Internet, in a digital form, such as an email attachment. Preferably a computationally efficient audio recognition algorithm is employed by the user's computer to respond to and navigate the automated audio menu of the telephone company's computer.

    Abstract translation: 一种用于使两个计算机系统能够通过诸如语音电话连接的音频通信信道进行通信的系统和方法。 这样的系统包括使得用户的计算机无需人为干预即可呼叫，询问，下载和管理存储在电话公司的计算机上的语音邮件帐户的软件应用。 从电话公司的计算机检索的语音信箱可以以数字格式存储在用户的计算机上。 以这种格式，语音邮件可以容易地存档，或者甚至以诸如电子邮件附件的数字形式分布在整个网络（例如因特网）中。 优选地，计算上有效的音频识别算法由用户的计算机采用以响应并导航电话公司的计算机的自动音频菜单。

    Computer-Implemented System And Method For Processing Caller Responses
    39.
    发明申请
    Computer-Implemented System And Method For Processing Caller Responses 有权
    计算机实现的系统和处理来电者响应的方法

    公开(公告)号：US20130251118A1

    公开(公告)日：2013-09-26

    申请号：US13893231

    申请日：2013-05-13

    Applicant: Intellisist, Inc.

    Inventor： Adam Waalkes ,  Alastair Sutherland ,  Gilad Odinak ,  Haodong Howard Jiang

    IPC: H04M3/523

    CPC classification number: H04M3/5235 ,  H04M3/2281 ,  H04M3/51 ,  H04M3/527 ,  H04M2201/40 ,  H04M2201/60

    Abstract: A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialogue are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.

    Abstract translation: 提供了一种用于处理呼叫者响应的计算机实现的系统和方法。 存储包括至少一个对话块的脚本。 在与代理商进行通话期间，从主叫方收到信息。 基于来自呼叫者的接收到的信息，从代理接收至少一个脚本的选择。 所选脚本被呈现给呼叫者。 从呼叫者接收到响应。 呼叫方向改变。 基于来自呼叫者的响应，从代理接收到其中一个脚本的进一步选择。 进一步选择的脚本被呈现给呼叫者。

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