公开(公告)号：US20170034222A1

公开(公告)日：2017-02-02

申请号：US14810728

申请日：2015-07-28

Applicant: Avaya Inc.

Inventor： Sandeep Soni

IPC: H04L29/06 ,  G06F9/44 ,  H04L29/08

CPC classification number: G06F9/4416 ,  G06F9/4403 ,  H04L65/1053 ,  H04L67/02 ,  H04L67/141 ,  H04L67/146 ,  H04L67/34

Abstract: A request to establish a communication session is received. A clone of a communication system object with configuration information is produced and associated with a session identifier for the communication session. The session identifier for the communication session is sent to a client. When an administrator wants to make updates to re-bootable parameter(s) in the configuration information, the re-bootable parameter(s) are updated in the clone of the communication system object based on the session identifier. A message to save the session information with the session identifier is received. In response to receiving the save session information message, the clone with the updates to the re-bootable parameter(s) is sent to the communication system. This results in the communication system rebooting. By updating multiple re-bootable parameters in the clone of the communication system, a single reboot will occur. This reduces the total number of reboots that would have occurred previously.

Abstract translation: 接收到建立通信会话的请求。 产生具有配置信息的通信系统对象的克隆，并与通信会话的会话标识符相关联。 通信会话的会话标识符被发送到客户端。 当管理员希望对配置信息中的可重新引导的参数进行更新时，根据会话标识符在通信系统对象的克隆中更新可重新启动的参数。 接收到用会话标识符保存会话信息的消息。 响应于接收到保存会话信息消息，具有对可重新引导参数的更新的克隆被发送到通信系统。 这导致通信系统重新启动。 通过在通信系统的克隆中更新多个可重新引导的参数，将重新启动一次。 这减少了之前发生的重新启动总数。

公开(公告)号：US20170013084A1

公开(公告)日：2017-01-12

申请号：US14792200

申请日：2015-07-06

Applicant: Avaya Inc.

Inventor： Stephen R. Whynot ,  Trey Ballard

IPC: H04L29/08 ,  H04L12/911

Abstract: A concept of Session Description Protocol (SDP) templates and a concept of template modifiers for precise control of media types, codecs and attributes offered by a media server are described along with various methods and mechanisms for administering the same. Applications can solicit offers from media servers that precisely meet the requirements of each session, using one or more media control protocols. The media control protocols may enable applications to reserve media resources, invoke specific functions, respond to events during session initiation, and provide session modification.

Abstract translation: 描述会话描述协议（SDP）模板的概念和用于精确控制由媒体服务器提供的媒体类型，编解码器和属性的模板修改器的概念以及用于管理媒体服务器的各种方法和机制。 应用程序可以使用一个或多个媒体控制协议，从而准确地满足每个会话的要求的媒体服务器提供。 媒体控制协议可以使应用程序能够保留媒体资源，调用特定功能，在会话发起期间响应事件，并提供会话修改。

公开(公告)号：US20170012776A1

公开(公告)日：2017-01-12

申请号：US14794989

申请日：2015-07-09

Applicant: Avaya Inc.

Inventor： Biswajyoti Pal ,  Manish Chatterjee

IPC: H04L9/14 ,  H04L29/08 ,  H04L9/00 ,  H04L29/06 ,  H04L9/32

CPC classification number: H04L67/141 ,  H04L9/002 ,  H04L9/3239 ,  H04L61/2514 ,  H04L61/2517 ,  H04L63/1458 ,  H04L65/1006 ,  H04L65/1069 ,  H04L65/608

Abstract: To determine the correct media stream to latch onto, the system and method uses a hashing algorithm to uniquely identify a legitimate media stream. A first invite message is received at a Session Border Controller (SBC) to establish a communication session. For example a Session Initiation Protocol (SIP) INVITE is received. The first invite message comprises a first hash of a fingerprint. For example, the hash may be a hashed session key. A media message is received that contains the fingerprint to establish a media stream for the communication session. A second hash is created using the fingerprint in the media message. The first hash is compared to the second hash. In response to the first hash matching the second hash, a Network Address Translator (NAT) latches to an address and/or a port in the media message. Thus, the correct media stream is associated with the communication session.

Abstract translation: 为了确定要锁存的正确的媒体流，系统和方法使用散列算法来唯一地标识合法的媒体流。 在会话边界控制器（SBC）处接收到第一邀请消息以建立通信会话。 例如，会话发起协议（SIP）INVITE被接收。 第一邀请消息包括指纹的第一散列。 例如，散列可以是散列会话密钥。 接收到包含指纹以建立通信会话的媒体流的媒体消息。 使用媒体消息中的指纹创建第二个散列。 将第一个散列与第二个散列进行比较。 响应于与第二散列匹配的第一哈希，网络地址转换器（NAT）锁存到媒体消息中的地址和/或端口。 因此，正确的媒体流与通信会话相关联。

公开(公告)号：US09531808B2

公开(公告)日：2016-12-27

申请号：US14174371

申请日：2014-02-06

Applicant: Avaya Inc.

Inventor： Kundan Singh ,  Venkatesh Krishnaswamy

IPC: H04L29/08 ,  G06F21/62 ,  H04L29/06

CPC classification number: H04L67/1097 ,  G06F21/6218 ,  H04L63/20 ,  H04L67/02

Abstract: Providing data resource services within enterprise systems for resource level sharing among multiple applications, and related methods, systems, and computer-readable media are disclosed. In one embodiment, a method for providing a data resource service within an enterprise system is provided. The method includes receiving a user data request from a web application having application logic located outside of an enterprise system to access user data stored in memory within the enterprise system. The method further includes accessing the user data stored in the memory within the enterprise system in response to the user data request from the web application. The method also includes providing access to the user data stored in the memory within the enterprise system to the web application in response to the user data request.

Abstract translation: 在企业系统内提供数据资源服务，用于多个应用程序之间的资源级别共享，以及相关方法，系统和计算机可读介质。 在一个实施例中，提供了一种用于在企业系统内提供数据资源服务的方法。 该方法包括从具有位于企业系统外部的应用逻辑的web应用接收用户数据请求，以访问存储在企业系统内的存储器中的用户数据。 该方法还包括响应于来自web应用的用户数据请求，访问存储在企业系统内的存储器中的用户数据。 该方法还包括响应于用户数据请求，将存储在企业系统内的存储器中的用户数据提供给web应用程序。

公开(公告)号：US20160366369A1

公开(公告)日：2016-12-15

申请号：US14734085

申请日：2015-06-09

Applicant: Avaya Inc.

Inventor： Mehmet Balasaygun ,  John Buford

IPC: H04N7/14 ,  H04N7/15

CPC classification number: H04N7/147 ,  H04N2007/145

Abstract: Conferencing applications run a variety of devices, including portable devices, such as smart phones, laptop computers, and tablet computers. A source device may be taking a high-resolution video to provide the video as a conference portion of a conference being viewed by a number of devices. The number of devices displaying the conference may only be displaying the conference portion as a thumbnail image, or other low-data image, or not be currently displaying the conference portion at all. The number of devices viewing the conference may then signal back to the source device to downgrade/terminate the capturing and/or transmission of the video. The source device then provides the video or other conference portion in a data-thrifty format more closely matching the conference portion as it is being displayed on the number of devices.

Abstract translation: 会议应用程序运行各种设备，包括便携式设备，如智能手机，笔记本电脑和平板电脑。 源设备可以采用高分辨率视频来将视频提供为正在被多个设备观看的会议的会议部分。 显示会议的设备的数量可以仅将会议部分显示为缩略图或其他低数据图像，或者根本不显示会议部分。 然后，观看会议的设备的数量可以返回到源设备，以降级/终止视频的捕获和/或传输。 然后，源设备在与会议部分正在被显示在设备数量上更紧密地匹配的数据节俭格式中提供视频或其他会议部分。

公开(公告)号：US20160366093A1

公开(公告)日：2016-12-15

申请号：US14739205

申请日：2015-06-15

Applicant: Avaya Inc.

Inventor： Srinivasan Narayanan ,  Sanjog Narayan Kotnis

IPC: H04L29/12 ,  H04M7/00

CPC classification number: H04L61/106 ,  H04L61/1594 ,  H04M3/42306 ,  H04M7/0066 ,  H04M7/0075 ,  H04Q3/66 ,  H04Q2213/13097 ,  H04Q2213/13141

Abstract: Components of a telephone system often do not evolve in lock-step with other system improvements. For a variety of reasons, a component in a system may be operational to enable telephone calls utilizing a particular dialing format but be inoperable for calls utilizing a different format. Telephone number formats were initially numeric. The number of digits and format of the digits was often determined based on a country-specific dialing plan. Many countries have moved to more digits or alphanumeric formats (e.g., URIs). By capturing these enhanced addresses and generating an associated unique identifier, internal networks may utilize legacy numbering systems internally and, once the call reaches an edge device, route them based upon the enhanced address.

Abstract translation: 电话系统的组件通常不会与其他系统改进的锁定演进。 由于各种原因，系统中的组件可能是可操作的，以使用特定拨号格式的电话呼叫，但是对于使用不同格式的呼叫而言是不可操作的。 电话号码格式最初是数字的。 数位数和数字格式通常根据国家/地区的拨号计划确定。 许多国家已经转移到更多的数字或字母数字格式（例如URI）。 通过捕获这些增强的地址并生成相关联的唯一标识符，内部网络可以在内部使用传统的编号系统，并且一旦呼叫到达边缘设备，就基于增强的地址进行路由。

公开(公告)号：US20160364127A1

公开(公告)日：2016-12-15

申请号：US14872813

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Marcel Naegelkraemer ,  Justin Baltazor ,  Christian Ellens ,  Tim Rahrer

IPC: G06F3/0484 ,  G06F3/16 ,  G06F3/0481 ,  G06F3/0486 ,  H04M1/725 ,  H04M3/428

Abstract: When a communication session is established, display information is sent to a first window of a communication application. The first window of the communication application displays current status information for the live communication session. For example, the first window may include a mute status (e.g., that the call is currently muted by the user) and call time. When the display of the communication application is switched to a second window that covers the first window, display information for a call dart is sent that displays current status information for the first live communication session over a portion of the second window. For example, the call dart may be a small thumbnail or banner that allows the user to view the current status of the live communication session, such as the mute status of the live communication session and the current duration of the live communication session.

Abstract translation: 当通信会话建立时，显示信息被发送到通信应用的第一窗口。 通信应用程序的第一个窗口显示实时通信会话的当前状态信息。 例如，第一窗口可以包括静音状态（例如，呼叫当前被用户静音）和呼叫时间。 当通信应用的显示切换到覆盖第一窗口的第二窗口时，发送用于呼叫飞镖的显示信息，其显示第一窗口的一部分上的第一实时通信会话的当前状态信息。 例如，呼叫飞镖可以是允许用户查看实时通信会话的当前状态的小缩略图或横幅，诸如实况通信会话的静音状态和实时通信会话的当前持续时间。

公开(公告)号：US09521169B2

公开(公告)日：2016-12-13

申请号：US14586594

申请日：2014-12-30

Applicant: Avaya Inc.

Inventor： Robert E. Braudes ,  Gordon R. Brunson ,  Joel M. Ezell ,  Harsh V. Mendiratta

IPC: H04L29/06 ,  H04L29/08

CPC classification number: H04L65/1066 ,  H04L65/1006 ,  H04L65/1083 ,  H04L67/22

Abstract: The concept of a centralized communication log is provided. Anchor points, and specifically Session Initiation Protocol (SIP) anchor points, serve as a media and call control point that is established on a per-user basis which can then be leveraged by a communication log application. Such a communication log application is able to determine accurate and real-time communicant information for a communication session and populate a centralized communication log with the same. Such a communication log is, therefore, accurate with respect to multiple users in a system, highly available, and scaled horizontally.

Abstract translation: 提供集中通信日志的概念。 锚定点，特别是会话发起协议（SIP）锚点，用作基于每个用户建立的媒体和呼叫控制点，然后可以由通信日志应用来利用。 这样的通信日志应用程序能够确定用于通信会话的准确和实时的通信者信息，并且填充具有该通信日志的集中通信日志。 因此，这样的通信日志对于系统中的多个用户是准确的，高度可用的并且水平地缩放。

公开(公告)号：US20160360040A1

公开(公告)日：2016-12-08

申请号：US15243624

申请日：2016-08-22

Applicant: Avaya Inc.

Inventor： Andrew D. Flockhart ,  Robert C. Steiner

IPC: H04M3/523

CPC classification number: H04M3/5235 ,  G06Q10/06 ,  H04M3/5232 ,  H04M2201/18

Abstract: A queueless contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, achieve true one-to-one matching. Solutions are also provided for managing data structures utilized by the queueless contact center. Furthermore, mechanisms for generating traditional queue-based performance views and metrics for the queueless contact center are proposed to help facilitate a smooth transition from traditional queue-based contact centers to the next generation contact centers described herein.

Abstract translation: 描述了一个无责任的联络中心以及用于管理它的各种方法和机制。 本文提出的联络中心提供了除其他外，实现真正的一对一匹配的能力。 还提供了解决方案，用于管理无责任联络中心使用的数据结构。 此外，提出了用于为无状态联络中心生成传统的基于队列的性能视图和度量的机制，以帮助促进从传统的基于队列的联络中心到本文所述的下一代联络中心的平滑过渡。

公开(公告)号：US20160357810A1

公开(公告)日：2016-12-08

申请号：US15243273

申请日：2016-08-22

Applicant: Avaya Inc.

Inventor： Nishant Krishna ,  Seetharam V. Rao ,  Prashantkumar S. Sthavarmath

IPC: G06F17/30

CPC classification number: G06F17/30395 ,  G06F17/30174 ,  G06F17/30221 ,  G06F17/30233 ,  G06F17/30368

Abstract: Methods, systems and computer readable media for efficient state change support for hierarchical data models in a virtualized system are described. In some implementations, the method can include determining a system status including a system-level bit masked word having a plurality of bits, each bit corresponding to a status of a different hierarchical level of the system, and receiving a change notification. The method can also include querying an entity at a lower hierarchy level if a cascaded state change is identified for that entity. The method can further include continuing to query one or more entities in successively lower hierarchy levels so long as a cascaded state change is identified for a corresponding entity in a lower hierarchy level. The method can also include determining the current status for one or more entities having a changed status. Identifying a cascaded state change can include performing a logical exclusive OR operation on a previous status bit masked word and a current status bit masked word of an entity.