Prioritized prompt ordering and call processing in interactive voice response systems
    41.
    发明授权
    Prioritized prompt ordering and call processing in interactive voice response systems 有权
    在交互式语音应答系统中优先提示订购和呼叫处理

    公开(公告)号:US09077801B2

    公开(公告)日:2015-07-07

    申请号:US14264320

    申请日:2014-04-29

    Abstract: A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call.

    Abstract translation: 一种系统和方法,用于通过确定组成员的优先顺序来呈现给呼叫者并从呼叫者接收选择来处理与统一消息系统中的多个组成员相关联的目的地的呼叫。 可以根据主叫方和目的地的组成员的呼叫历史,地址簿和分发列表来确定组成员的顺序。 对每个组成员计算加权分数,并根据加权分数对组成员进行排序。 然后将组成员的排序列表呈现给主叫方进行选择。 基于主叫方的选择,统一消息系统可以进一步处理呼叫。

    SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS
    42.
    发明申请
    SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS 有权
    交互式语音响应(IVR)系统的安全支付服务和系统

    公开(公告)号:US20140289124A1

    公开(公告)日:2014-09-25

    申请号:US14297658

    申请日:2014-06-06

    Abstract: A secure payment method includes receiving, by a merchant, a purchase request from a purchaser in a transaction. The merchant requests a payment that is in a specified medium and that is uniquely identified by a unique identification. A merchant computer controlled by the merchant receives the payment that is in the specified medium and that is uniquely identified by the unique identification. The transaction is authorized by the merchant in response to receiving the payment that is in the specified medium and that is uniquely identified by the unique identification. The specified medium is issued by a private third party.

    Abstract translation: 安全的支付方法包括由商家在交易中从买方接收购买请求。 商家请求在指定介质中的支付,并且由唯一标识唯一地标识。 由商家控制的商家计算机接收在指定介质中的并且由唯一标识唯一标识的支付。 该交易由商家授权以响应于接收到在指定介质中的支付,并且由唯一标识唯一标识。 指定的媒体由私人第三方发行。

    Prioritized Prompt Ordering and Call Processing in Interactive Voice Response Systems
    43.
    发明申请
    Prioritized Prompt Ordering and Call Processing in Interactive Voice Response Systems 有权
    交互式语音应答系统中优先提示的订购和呼叫处理

    公开(公告)号:US20140233712A1

    公开(公告)日:2014-08-21

    申请号:US14264320

    申请日:2014-04-29

    Abstract: A system and method for processing a call to a destination associated with multiple group members in a unified messaging system by determining a prioritized order of the group members for presentation to caller and receiving a selection from the caller. The order of the group members can be determined based on call histories, address books, and distribution lists of the calling party and the group members of the destination. A weighted score is computed for each group member, and the group members are sorted based on the weighted scores. The sorted list of group members is then presented to the calling party for selection. Based on the calling party's selection the unified messaging system can further process the call.

    Abstract translation: 一种系统和方法,用于通过确定组成员的优先顺序来呈现给呼叫者并从呼叫者接收选择来处理与统一消息系统中的多个组成员相关联的目的地的呼叫。 可以根据主叫方和目的地的组成员的呼叫历史,地址簿和分发列表来确定组成员的顺序。 对每个组成员计算加权分数,并根据加权分数对组成员进行排序。 然后将组成员的排序列表呈现给主叫方进行选择。 基于主叫方的选择,统一消息系统可以进一步处理呼叫。

    System for extended reality visual contributions

    公开(公告)号:US12009089B2

    公开(公告)日:2024-06-11

    申请号:US18062069

    申请日:2022-12-06

    CPC classification number: G16H20/70 A61B5/165 G06T19/006 G09B9/00

    Abstract: Aspects of the subject disclosure may include, for example, receiving information about a task to be completed by a user, receiving information about the user and receiving information about a physical environment of the user. The subject disclosure may further include creating one or more immersion objects based on the information about the task, the information about the user and the information about the physical environment, creating an immersive environment including the one or more immersive objects and at least a portion of the physical environment of the user, and communicating to an extended reality (XR) device of the user information about the immersive environment to create an immersive experience for completion of the task by the user. Other embodiments are disclosed.

    ALIGNING METAVERSE ACTIVITIES WITH MULTIPLE PHYSICAL ENVIRONMENTS

    公开(公告)号:US20230306689A1

    公开(公告)日:2023-09-28

    申请号:US17656540

    申请日:2022-03-25

    CPC classification number: G06T19/006 G06T7/70

    Abstract: In one example, a method performed by a processing system including at least one processor includes acquiring information about a first physical environment of a first user of an extended reality environment, acquiring information about a second physical environment of a second user of the extended reality environment, rendering the extended reality environment in a manner that is compatible with both the first physical environment and the second physical environment, based on the information about the first physical environment and the information about the second physical environment, and applying a first adjustment to a presentation of the XR environment that is displayed to the first user, based on the information about the first physical environment, without making the first adjustment to a presentation of the XR environment that is displayed to the second user.

    Cross-Reality Safety Service
    46.
    发明申请

    公开(公告)号:US20220375166A1

    公开(公告)日:2022-11-24

    申请号:US17882576

    申请日:2022-08-07

    Abstract: Concepts and technologies are disclosed herein for a cross-reality safety service. A device can detect a cross-reality session associated with a user device. The cross-reality session can include a rendered environment and the user device can be located in a physical environment. Data associated with the cross-reality session can be obtained. It can be determined if a safety issue exists for the cross-reality session. If the safety issue is determined to exist for the cross-reality session, a communication can be directed to the user device, where the communication can include an update to the rendered environment, a command to end the cross-reality session, or an alert.

    Method and apparatus for managing rehoming of user endpoint devices in a communication network

    公开(公告)号:US10122680B2

    公开(公告)日:2018-11-06

    申请号:US15464782

    申请日:2017-03-21

    Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Domain Name System (DNS) server having a controller to receive new provisioning information for updating a Fully Qualified Domain Name (FQDN), and update the FQDN with the new provisioning information. The new provisioning information can include among other things a start time for rehoming one or more user endpoint devices (UEs) assigned to a current session border Controller (S/BC), a move-from record comprising a descriptor of at least the current S/BC, a move-to record comprising a descriptor of at least a new S/BC to which to rehome the one or more UEs, a transfer window representing a total time for the rehoming the one or more UEs to the new S/BC, and a pacing parameter for rehoming the one or more UEs to the new S/BC during the transfer window. Additional embodiments are disclosed.

    Systems and methods to select peered border elements for an IP multimedia session based on quality-of-service
    48.
    发明授权
    Systems and methods to select peered border elements for an IP multimedia session based on quality-of-service 有权
    基于服务质量为IP多媒体会话选择对等边界元素的系统和方法

    公开(公告)号:US09521081B2

    公开(公告)日:2016-12-13

    申请号:US14959980

    申请日:2015-12-04

    CPC classification number: H04L47/24 H04L47/12 H04L65/1069 H04L65/80

    Abstract: Systems and methods to select peered border elements for a communication session based on Quality-of-Service (QoS) are disclosed. An example method includes selecting a peered border element to handle a communication session based on a list of peered border elements (PBEs) and a composite QoS parameter of the communication session, the list of PBEs being prioritized based on respective statuses of PBEs in the list, the first composite QoS parameter being based on weighted QoS parameters of the communication session including a grade of service (GoS) parameter of the communication session and a preferred mode of communication for a VoIP device of a called party in the communication session, the GoS parameter including an attempted performance range and an expected performance range of the communication session; and controlling a second server to generate a QoS authorization token to reserve network resources associated with the selected PBE.

    Abstract translation: 公开了基于服务质量(QoS)为通信会话选择对等边界元素的系统和方法。 一个示例性方法包括基于通信会话的对等边界元素(PBE)和复合QoS参数的列表来选择对等边界元素来处理通信会话,基于列表中的PBE的各自状态,PBE列表被优先化 第一组合QoS参数是基于通信会话的加权QoS参数,包括通信会话的服务等级(GoS)参数和通信会话中被叫方的VoIP设备的优选通信模式,GoS 参数包括通信会话的尝试性能范围和期望的性能范围; 以及控制第二服务器以生成QoS授权令牌以保留与所选PBE相关联的网络资源。

    System and method for selective voicemail transcription
    49.
    发明授权
    System and method for selective voicemail transcription 有权
    用于选择性语音邮件转录的系统和方法

    公开(公告)号:US09137375B2

    公开(公告)日:2015-09-15

    申请号:US14531572

    申请日:2014-11-03

    Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.

    Abstract translation: 本文公开了用于选择性地转录消息的系统,方法和非暂时的计算机可读存储介质。 本文公开了五种一般方法。 第一种方法是检查一个能转录的客户端,当客户端设备能够接受转录时,该客户端会转录消息。 第二和第三种方法是平台控制和用户控制的预定义选择性转录。 这种方法的一个方面是由转录规则驱动。 第四种方法是在消息被存储或存储以进行转录之前的用户控制的按需选择性转录。 一个例子是用户将来电者转接到语音信箱,并指示该语音邮件被转录。 第五种方法是在消息被存储之后的用户控制的按需选择性转录。 在该方法的一个实施例中,用户必须特别请求存储的消息被转录。

    Automatic Integrated Escalation in a Unified Messaging System
    50.
    发明申请
    Automatic Integrated Escalation in a Unified Messaging System 有权
    统一消息系统中的自动集成升级

    公开(公告)号:US20150200907A1

    公开(公告)日:2015-07-16

    申请号:US14671458

    申请日:2015-03-27

    Abstract: A user is identified based at least in part on a user identification designation associated with an incoming communication. A message recipient is then determined based at least in part on the identified user and one or more address books associated with message recipients by comparing the user identification designation to one or more entries in the one or more recipient databases. The incoming communication is routed to the determined message recipient. Escalation procedures are implemented up to a configured level in the recipient organization based on various criteria. As messages are escalated and deposited in mailboxes associated with the determined message recipients, the determined message recipients are notified of the deposited messages.

    Abstract translation: 至少部分地基于与进入通信相关联的用户标识指定来识别用户。 至少部分地通过将用户标识指定与一个或多个接收者数据库中的一个或多个条目进行比较,至少部分地基于所识别的用户和与消息接收者相关联的一个或多个地址簿来确定消息收件人。 传入的通信被路由到确定的消息接收者。 基于各种标准,升级过程在受理组织中实现为配置级别。 随着消息被升级并存放在与确定的消息收件人相关联的邮箱中,所确定的消息收件人被通知所存储的消息。

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