公开(公告)号：US20160073332A1

公开(公告)日：2016-03-10

申请号：US14924614

申请日：2015-10-27

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Cheng P. Liu ,  Richard Kuo

IPC: H04W48/16 ,  H04W76/02

CPC classification number: H04W40/36 ,  H04L61/2061 ,  H04W4/021 ,  H04W8/26 ,  H04W36/04 ,  H04W48/14 ,  H04W48/16 ,  H04W48/18 ,  H04W76/11 ,  H04W84/045

Abstract: Systems, methods, and computer program products are for managing access to a femtocell coverage area. An exemplary method includes storing in a memory component a first identifier corresponding to a subscribed service of a communication device and a second identifier corresponding to a user of the communication device, and granting access to the femtocell coverage area using the second identifier.

公开(公告)号：US20150296265A1

公开(公告)日：2015-10-15

申请号：US14752597

申请日：2015-06-26

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Jennifer K. Lam ,  Cheng P. Liu

IPC: H04N21/4788 ,  G01D4/00 ,  H04N21/81 ,  H04N21/488 ,  H04N21/41

CPC classification number: H04N21/4788 ,  G01D4/004 ,  H04N21/2547 ,  H04N21/4131 ,  H04N21/4786 ,  H04N21/488 ,  H04N21/8126

Abstract: Techniques provide for converged wireline and wireless services in part by employing a set-top box (STB) with machine-to-machine (M2M) communication. The STB, associated with an access point, such as a femtocell, can be used to send/receive messages, including video, to/from user equipment (UE) via a core network. A monitoring system includes a sensor component that is triggered under specified conditions, and the STB records events in response to the trigger, where a recorded event can be sent as a message to the UE. The STB or associated remote control can indicate a received message to a user, who can view the message on the STB, remote control, or associated television. A meter component is associated with the STB via the femtocell or other desired connection. The STB can receive and store utility meter readings for validation or dispute by the user.

Abstract translation: 技术通过采用机器对机器（M2M）通信的机顶盒（STB）部分地提供融合有线和无线服务。 与接入点（例如毫微微小区）相关联的STB可以用于经由核心网络向/从用户设备（UE）发送/接收包括视频的消息。 监视系统包括在特定条件下触发的传感器部件，并且STB响应于触发记录事件，其中记录的事件可以作为消息发送到UE。 STB或相关联的遥控器可以向用户指示接收到的消息，谁可以在STB，遥控器或相关电视机上观看消息。 仪表组件通过毫微微蜂窝或其他所需的连接与STB相关联。 STB可以接收和存储用户验证或争议的功率表读数。

公开(公告)号：US09106954B2

公开(公告)日：2015-08-11

申请号：US14164976

申请日：2014-01-27

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James Fan ,  Jennifer Lam

IPC: H04N7/16 ,  H04N21/45 ,  H04N21/258 ,  H04N21/426 ,  H04N21/441 ,  H04N21/443

CPC classification number: H04N21/4516 ,  H04N21/25816 ,  H04N21/25833 ,  H04N21/42684 ,  H04N21/441 ,  H04N21/443

Abstract: A method includes receiving a request related to a set top box, the request having a public identifier of the set top box and a user account identifier. The public identifier is accessible by a user associated with the set top box. The method also includes accessing a user record, corresponding to a location, from a database of user records. The method further includes determining, from the user record, a private identifier of the set top box corresponding to the public identifier of the set top box, wherein the private identifier is unique to the set top box among a set of set top boxes associated with the user record and the private identifier is inaccessible by the user and using the private identifier to perform an action related to the set top box in response to the request.

Abstract translation: 一种方法包括接收与机顶盒相关的请求，所述请求具有机顶盒的公共标识符和用户帐户标识符。 公共标识符可由与机顶盒相关联的用户访问。 该方法还包括从用户记录的数据库访问对应于位置的用户记录。 该方法还包括从用户记录确定与机顶盒的公共标识符相对应的机顶盒的专用标识符，其中专用标识符对于与一个机顶盒相关联的一组机顶盒中的机顶盒是唯一的 用户记录和专用标识符不能由用户访问，并且使用专用标识符来响应于该请求来执行与机顶盒相关的动作。

公开(公告)号：US09036805B2

公开(公告)日：2015-05-19

申请号：US14290225

申请日：2014-05-29

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： James Fan ,  David Fenglin Chen ,  Jennifer K. Lam

IPC: H04M3/00 ,  H04M3/493 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/493 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5232 ,  H04M2203/404

Abstract: An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different mediums across a communication network when a predetermined characteristic of content provided by the users is identified. Content provided by a user is received over the communication network. The content provided by the user is analyzed to determine whether the content provided by the user possesses the predetermined characteristic. A determined is made, based on the analyzing, that the content possesses the predetermined characteristic. The intelligent virtual service agent is assigned to automatically interact with the user based on determining that the content possesses the predetermined characteristic.

Abstract translation: 在具有处理器和存储器的计算机平台上实现的智能虚拟服务代理被分配负责，当由用户提供的内容的预定特性被识别时，通过通信网络通过不同媒体自动地与不同用户交互。 通过通信网络接收用户提供的内容。 分析由用户提供的内容以确定用户提供的内容是否具有预定特性。 基于分析确定内容具有预定特性。 智能虚拟服务代理被分配为基于确定内容具有预定特性而自动与用户交互。

公开(公告)号：US08831184B2

公开(公告)日：2014-09-09

申请号：US13863040

申请日：2013-04-15

Applicant: AT&T Intellectual Property, I, L.P.

Inventor： James Fan ,  Jennifer K. Lam ,  Deva-Datta Sharma ,  Eric Towell

IPC: H04M3/00 ,  G06Q10/10 ,  H04M3/51 ,  H04M3/58 ,  H04M3/523

CPC classification number: H04M3/5191 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/58 ,  H04M2203/4536

Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.

Abstract translation: 提供系统和方法用于联系人渠道重定向，以提高代理路线/分配效率和客户体验。 例如，系统可以将客户等待在等待电话通信的代理的队列转发到聊天代理以进行在线聊天。

公开(公告)号：US08806523B2

公开(公告)日：2014-08-12

申请号：US13657473

申请日：2012-10-22

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Richard T. Kuo ,  David FengLin Chen

IPC: H04N7/16

CPC classification number: H04N21/6334 ,  H04N21/25816 ,  H04N21/25841

Abstract: A method includes receiving a request at a provisioning system to enable a set-top box device to function at a temporary location. The method includes authenticating the request at the provisioning system. The method includes identifying, at the provisioning system, a broadband service associated with the set-top box device that is available at the temporary location when the request is authenticated. The method also includes sending a configuration message from the provisioning system to the set-top box device to enable the set-top box device to configure the set-top box to receive the broadband service.

Abstract translation: 一种方法包括在供应系统处接收请求以使得机顶盒设备能够在临时位置工作。 该方法包括在供应系统处认证请求。 所述方法包括在所述供应系统处识别当所述请求被认证时在所述临时位置处可用的与所述机顶盒设备相关联的宽带服务。 该方法还包括将配置消息从配置系统发送到机顶盒设备，以使得机顶盒设备能够配置机顶盒以接收宽带服务。

公开(公告)号：US20140143822A1

公开(公告)日：2014-05-22

申请号：US14164976

申请日：2014-01-27

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Jennifer Lam

IPC: H04N21/45 ,  H04N21/258

CPC classification number: H04N21/4516 ,  H04N21/25816 ,  H04N21/25833 ,  H04N21/42684 ,  H04N21/441 ,  H04N21/443

Abstract: A method includes receiving a request related to a set top box, the request having a public identifier of the set top box and a user account identifier. The public identifier is accessible by a user associated with the set top box. The method also includes accessing a user record, corresponding to a location, from a database of user records. The method further includes determining, from the user record, a private identifier of the set top box corresponding to the public identifier of the set top box, wherein the private identifier is unique to the set top box among a set of set top boxes associated with the user record and the private identifier is inaccessible by the user and using the private identifier to perform an action related to the set top box in response to the request.

Abstract translation: 一种方法包括接收与机顶盒相关的请求，所述请求具有机顶盒的公共标识符和用户帐户标识符。 公共标识符可由与机顶盒相关联的用户访问。 该方法还包括从用户记录的数据库访问对应于位置的用户记录。 该方法还包括从用户记录确定与机顶盒的公共标识符相对应的机顶盒的专用标识符，其中专用标识符对于与一个机顶盒相关联的一组机顶盒中的机顶盒是唯一的 用户记录和专用标识符不能由用户访问，并且使用专用标识符来响应于该请求来执行与机顶盒相关的动作。

公开(公告)号：US12299695B2

公开(公告)日：2025-05-13

申请号：US18429584

申请日：2024-02-01

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Al Hooshiari ,  Dan Celenti ,  Eric Forbes

IPC: G06Q10/00 ,  G06N5/01 ,  G06N20/00 ,  G06Q10/0631 ,  G06Q10/0633 ,  G06Q30/016

Abstract: Concepts and technologies disclosed herein are directed to interpretation workflows for machine learning-enabled event tree-based diagnostic and customer problem resolution. According to one aspect, a system can receive a workflow construction specification derived from a machine learning-enabled event tree (“MLET”). The MLET can be generated for use by a customer service agent to resolve a customer problem. The workflow construction specification can include a plurality of objects, each of which represents a navigation path through the MLET. The system can traverse the workflow construction specification and can create a set of workflow creation commands based upon at least one policy. The system can generate a workflow visualization interpretation file based upon the set of workflow creation commands. The workflow visualization interpretation file can identify how the MLET derived a root cause of the customer problem. The system can then present the workflow visualization interpretation file to the customer service agent.

公开(公告)号：US11983189B2

公开(公告)日：2024-05-14

申请号：US16831999

申请日：2020-03-27

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Jeffrey Aaron ,  Sanjay Agraharam ,  Arun Gupta ,  Michelle Martens ,  Steven Polston

IPC: G06F16/25 ,  G06F9/30 ,  G06F9/38 ,  G06F16/21 ,  G06F16/22 ,  G06F16/2457

CPC classification number: G06F16/254 ,  G06F9/3005 ,  G06F9/30079 ,  G06F9/3812 ,  G06F16/212 ,  G06F16/2291 ,  G06F16/24573

Abstract: A processing system including at least one processor may obtain a first ontology of a first type of data pipeline component, map the first ontology to a second ontology for a second type of data pipeline component that is stored in a catalog of data pipeline component types, provide a second data schema for the second type of data pipeline component as a template for a first data schema for the first type of data pipeline component, and add the first type of data pipeline component to the catalog of data pipeline component types, where the adding comprises storing the first ontology and the first data schema for the first type of data pipeline component in the catalog of data pipeline component types.

公开(公告)号：US20220374257A1

公开(公告)日：2022-11-24

申请号：US17818290

申请日：2022-08-08

Applicant: AT&T Intellectual Property I, L.P.

Inventor： James Fan ,  Alireza Hooshiari ,  Dan Celenti

IPC: G06F9/455

Abstract: A processing system may obtain a request to deploy a service comprising a first virtual network function (VNF) to a multi-cloud environment comprising cloud infrastructures, the request including metadata associated with the service, decompose the service into a plurality of modules comprising: a plurality of VNFs and/or a plurality of components of the first VNF, select at least a first deployment model for the service from among a plurality of deployment models, based upon the metadata, each deployment model comprising rules for assigning the plurality of modules to cloud infrastructures, and deploy a first module to a first cloud infrastructure and a second module to a second cloud infrastructure.