公开(公告)号：US08379802B2

公开(公告)日：2013-02-19

申请号：US12829820

申请日：2010-07-02

Applicant: Gilad Odinak ,  Thomas R. McCann ,  Julien Rivarol Vergin

Inventor： Gilad Odinak ,  Thomas R. McCann ,  Julien Rivarol Vergin

IPC: H04M1/64

CPC classification number: G10L15/30 ,  H04M3/4938 ,  H04M2201/40

Abstract: A system and method for improving voice recognition processing at a server system that receives voice input from a remotely located user system. The user system includes a microphone, a processor that performs front-end voice recognition processing of the received user voice input, and a communication component configured to send the front-end processed user voice input to a destination wirelessly over a network. The server system includes a communication component configured to receive the sent front-end processed user voice input, and a processor configured to complete voice recognition processing of the sent front-end processed user voice input.

公开(公告)号：US08239197B2

公开(公告)日：2012-08-07

申请号：US12260923

申请日：2008-10-29

Applicant: Mike O. Webb ,  Bruce J. Peterson ,  Janet S. Kaseda

Inventor： Mike O. Webb ,  Bruce J. Peterson ,  Janet S. Kaseda

IPC: G10L15/00 ,  G10L21/00 ,  H04M1/64 ,  H04M11/00 ,  G06F19/00

CPC classification number: G10L15/26 ,  G10L15/04 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2016 ,  H04M2203/4536

Abstract: A system and method for efficiently transcribing verbal messages transmitted over the Internet (or other network) into text. The verbal messages are initially checked to ensure that they are in a valid format and include a return network address, and if so, are processed either as whole verbal messages or split into segments. These whole verbal messages and segments are processed by an automated speech recognition (ASR) program, which produces automatically recognized text. The automatically recognized text messages or segments are assigned to selected workbenches for manual editing and transcription, producing edited text. The segments of edited text are reassembled to produce whole edited text messages, undergo post processing to correct minor errors and output as an email, an SMS message, a file, or an input to a program. The automatically recognized text and manual edits thereof are returned as feedback to the ASR program to improve its accuracy.

Abstract translation: 一种用于有效地将通过因特网（或其他网络）发送的口头消息转录成文本的系统和方法。 最初检查口头消息以确保它们是有效的格式并且包括返回网络地址，如果是，则作为整个口头消息或分割成段来处理。 这些整个口头消息和片段由自动语音识别（ASR）程序处理，自动语音识别（ASR）程序产生自动识别的文本。 将自动识别的短信或片段分配给所选的工作台进行手动编辑和转录，生成编辑的文字。 编辑的文本的段被重新组合以产生整个编辑的文本消息，经历后处理以纠正轻微错误并作为电子邮件，SMS消息，文件或对程序的输入输出。 将自动识别的文本和手动编辑作为反馈返回给ASR程序，以提高其准确性。

公开(公告)号：US20120173388A1

公开(公告)日：2012-07-05

申请号：US13418164

申请日：2012-03-12

Applicant: Gilad Odinak ,  Kam-Cheong Anthony Tsoi

Inventor： Gilad Odinak ,  Kam-Cheong Anthony Tsoi

IPC: G06Q30/06

CPC classification number: H04L29/06 ,  G06Q30/0266 ,  G06Q30/0277 ,  G06Q30/06 ,  G06Q30/0601 ,  G06Q30/0631 ,  G06Q30/0635 ,  G06Q30/0641 ,  G08G1/091 ,  H04H20/62 ,  H04L67/12 ,  H04L69/329 ,  H04W4/06 ,  H04W84/005 ,  H04W88/16

Abstract: A system and method for providing services to users in vehicles based on radio broadcasts received by a vehicle's radio receiver. The system includes a computer-based vehicle unit located in a vehicle, a gateway configured to wirelessly send and receive information to and from the vehicle unit, and a computer-based server in communication with the gateway over a network. The vehicle unit includes a user interface component that presents the received content and radio broadcast and records user requests. The server processes the requests and sends confirmation messages back to the unit via the gateway when a request is completed or other information needs to he sent to the unit. The vehicle unit wirelessly receives a radio broadcast from a radio station, transmits user requests and vehicle information to the server via the gateway, and receives content back from the server.

Abstract translation: 一种用于基于由车辆的无线电接收机接收的无线电广播向车辆中的用户提供服务的系统和方法。 该系统包括位于车辆中的基于计算机的车辆单元，被配置为向车辆单元无线发送和接收信息的网关以及通过网络与网关通信的基于计算机的服务器。 车辆单元包括呈现接收的内​​容和无线电广播并记录用户请求的用户接口组件。 当请求完成或其他信息需要发送到设备时，服务器处理请求并通过网关将确认消息发送回单元。 车辆单元从无线电台无线地接收无线电广播，经由网关向用户发送用户请求和车辆信息，并从服务器接收内容。

公开(公告)号：US08204746B2

公开(公告)日：2012-06-19

申请号：US12058501

申请日：2008-03-28

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: G10L15/06 ,  G10L15/26 ,  G10L15/04

CPC classification number: G10L15/30 ,  G10L13/08 ,  G10L15/18 ,  G10L15/193 ,  G10L15/32 ,  G10L15/34 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2201/40

Abstract: A system and method for providing an automated call center inline architecture is provided. A plurality of grammar references and prompts are maintained on a script engine. A call is received through a telephony interface. Audio data is collected using the prompts from the script engine, which are transmitted to the telephony interface via a message server. Distributed speech recognition is performed on a speech server. The grammar references are received from the script engine via the message server. Speech results are determined by applying the grammar references to the audio data. A new grammar is formed from the speech results. Speech recognition results are identified by applying the new grammar to the audio data. The speech recognition results are received as a display on an agent console.

Abstract translation: 提供了一种用于提供自动呼叫中心内联架构的系统和方法。 在脚本引擎上维护多个语法引用和提示。 通过电话接口接收呼叫。 使用来自脚本引擎的提示来收集音频数据，脚本引擎通过消息服务器发送到电话接口。 在语音服务器上执行分布式语音识别。 通过消息服务器从脚本引擎接收语法引用。 通过将语法参考应用于音频数据来确定语音结果。 语音结果形成新的语法。 通过将新语法应用于音频数据来识别语音识别结果。 语音识别结果作为代理控制台上的显示接收。

公开(公告)号：US20120135708A1

公开(公告)日：2012-05-31

申请号：US13026407

申请日：2011-02-14

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: H04W12/06

CPC classification number: H04M1/6091 ,  H04L67/141 ,  H04L67/24 ,  H04M1/6075 ,  H04M2250/02 ,  H04W4/046 ,  H04W4/80 ,  H04W8/205 ,  H04W12/06

Abstract: A phone embedded within a vehicle for automatically using a service plan of a proximate personal mobile phone. The embedded phone includes an internal communication component that detects the presence of the personal mobile phone, and receives a mobile subscriber identification number from the detected phone. The embedded phone also includes an external communication component that sends the received mobile subscriber identification number to a wireless network authority, and receives an authentication request to the personal mobile phone via the embedded phone. The internal communication component sends the authentication request to the personal mobile phone. The personal mobile phone generates an authentication signal, and the external communication component sends the authentication signal to the wireless network authority.

Abstract translation: 嵌入在车辆内的用于自动使用邻近的个人移动电话的服务计划的电话。 嵌入式电话包括内部通信部件，其检测个人移动电话的存在，并从检测到的电话接收移动用户识别号码。 嵌入式电话还包括将接收的移动用户识别号码发送到无线网络机构的外部通信部件，并经由嵌入式电话机向个人移动电话机接收认证请求。 内部通信部件向个人手机发送认证请求。 个人移动电话产生认证信号，外部通信部件向无线网络机构发送认证信号。

公开(公告)号：US08068595B2

公开(公告)日：2011-11-29

申请号：US11981860

申请日：2007-10-31

Applicant: Gilad Odinak ,  Alastair Sutherland

Inventor： Gilad Odinak ,  Alastair Sutherland

IPC: H04M3/00 ,  H04M5/00 ,  H04M11/00

CPC classification number: H04M3/5183 ,  G10L13/08 ,  G10L15/265 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42382 ,  H04M3/4936 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/523 ,  H04M3/5322 ,  H04M3/533 ,  H04M2201/38 ,  H04M2201/39 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/306 ,  H04M2203/357 ,  H04M2203/4536 ,  H04W4/12

Abstract: A multi-modal call is accepted from a caller through a telephony interface, which accommodates multi-modal calls including at least one of verbal speech and text messaging. Incoming speech in the multi-modal call is converted into transcribed text. Incoming text messaging is matched with the transcribed text. The multi-modal call is automatically assigned through a session manager to a session under operation of a live agent. The transcribed text and incoming text messaging are progressively processed during the session through an agent application by performing a customer support scenario interactively monitored and controlled by the live agent.

Abstract translation: 通过电话接口从呼叫者接受多模态呼叫，该电话接口容纳多模式呼叫，其中包括至少一种言语和短信。 多模态呼叫中的传入语音转换为转录文本。 传入短信与转录文本匹配。 多模态呼叫通过会话管理器自动分配给活动代理操作的会话。 转录文本和传入文本消息在会话期间通过代理应用程序逐步处理，通过执行由实时代理交互式监视和控制的客户支持方案。

公开(公告)号：US08032373B2

公开(公告)日：2011-10-04

申请号：US11680024

申请日：2007-02-28

Applicant: Martin R. M. Dunsmuir

Inventor： Martin R. M. Dunsmuir

IPC: G10L15/00 ,  G10L15/06 ,  H04M1/64

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M2201/40

Abstract: A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that enables a user's computer to call, interrogate, download, and manage a voicemail account stored on a telephone company's computer, without human intervention. A voicemail retrieved from the telephone company's computer can be stored in a digital format on the user's computer. In such a format, the voicemail can be readily archived, or even distributed throughout a network, such as the Internet, in a digital form, such as an email attachment. Preferably a computationally efficient audio recognition algorithm is employed by the user's computer to respond to and navigate the automated audio menu of the telephone company's computer.

Abstract translation: 一种用于使两个计算机系统能够通过诸如语音电话连接的音频通信信道进行通信的系统和方法。 这样的系统包括使得用户的计算机无需人为干预即可呼叫，询问，下载和管理存储在电话公司的计算机上的语音邮件帐户的软件应用。 从电话公司的计算机检索的语音信箱可以以数字格式存储在用户的计算机上。 以这种格式，语音邮件可以容易地存档，或者甚至以诸如电子邮件附件的数字形式分布在整个网络（例如因特网）中。 优选地，计算上有效的音频识别算法由用户的计算机采用以响应并导航电话公司的计算机的自动音频菜单。

公开(公告)号：US07877088B2

公开(公告)日：2011-01-25

申请号：US11751420

申请日：2007-05-21

Applicant: William A. Tolhurst

Inventor： William A. Tolhurst

IPC: H04W4/00 ,  H04B7/15

CPC classification number: H04W88/06 ,  H04W92/02

Abstract: A system and a method for facilitating communication between a remote station and a service network are disclosed. A remote station is associated with a first communicator configured to communicate over a first communication network and a second communicator configured to communicate over a second communication network. A communication controller associated with the remote station and coupled with the first communicator and the second communicator is operable to transmit a first set of signals using the first communicator a second set of signals using the second communicator. A mobile network access point is directable to within a communication range of the second communicator of the remote station when the remote station is outside of an existing communication range of the second communication network and the first set of signals includes a resource request for the second communication network.

公开(公告)号：US07392191B2

公开(公告)日：2008-06-24

申请号：US09884902

申请日：2001-06-18

Applicant: Gilad Odinak

Inventor： Gilad Odinak

IPC: G10L11/00 ,  G10L15/00 ,  H04M11/00

CPC classification number: G10L15/30 ,  G10L15/26 ,  G10L19/00 ,  G10L2015/228

Abstract: A method and device for performing some preprocessing on voice transmissions depending upon the intended destination of the transmission. The device includes a receiving component configured to receive a voice signal from a source over a network. The device also includes a processing component configured to determine a destination address associated with the received signal, determine a signal processing algorithm from a plurality of signal processing algorithms based on the determined address, and process the voice signal according to the specified algorithm. The device further includes a delivery component configured to send the processed signal to the associated address.

Abstract translation: 一种用于根据传输的预期目的地对语音传输执行一些预处理的方法和设备。 该设备包括被配置为通过网络从源接收语音信号的接收组件。 该设备还包括处理组件，其被配置为确定与接收到的信号相关联的目的地地址，基于确定的地址从多个信号处理算法确定信号处理算法，并根据指定的算法处理语音信号。 该设备还包括被配置为将经处理的信号发送到相关联的地址的传送部件。

公开(公告)号：US07236777B2

公开(公告)日：2007-06-26

申请号：US10440023

申请日：2003-05-16

Applicant: William A. Tolhurst

Inventor： William A. Tolhurst

IPC: H04Q7/20

CPC classification number: H04W88/06 ,  H04W92/02

Abstract: A system and a method for facilitating communication between a remote station and a service network are disclosed. A remote station is associated with a first communicator configured to communicate over a first communication network and a second communicator configured to communicate over a second communication network. A communication controller associated with the remote station and coupled with the first communicator and the second communicator is operable to transmit a first set of signals using the first communicator a second set of signals using the second communicator. A mobile network access point is directable to within a communication range of the second communicator of the remote station when the remote station is outside of an existing communication range of the second communication network and the first set of signals includes a resource request for the second communication network.

Abstract translation: 公开了一种用于促进远程站和服务网络之间的通信的系统和方法。 远程站与被配置为通过第一通信网络通信的第一通信器和被配置为通过第二通信网络通信的第二通信器相关联。 与远程站相关联并与第一通信器和第二通信器耦合的通信控制器可操作以使用第二通信器使用第一通信器发送第二组信号的第一组信号。 当远程站在第二通信网络的现有通信范围之外时，移动网络接入点可定向到远程站的第二通信器的通信范围内，并且第一组信号包括用于第二通信的资源请求 网络。