公开(公告)号：US20120116880A1

公开(公告)日：2012-05-10

申请号：US13326260

申请日：2011-12-14

申请人： Ameet Patel ,  Jennifer Holme

发明人： Ameet Patel ,  Jennifer Holme

IPC分类号： G06Q30/02

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests. The user requests are serviced in such a manner that they are personalized in multiple dimensions, including but not limited to personalization of the content of the response and personalization of the format and presentation of the response

摘要翻译： 公开了用于个性化信息/服务/产品提供者之间的交互的系统和方法，所述信息/服务/产品提供者使用通过多个​​通信信道跟踪用户和提供者之间交换的数据的知识管理（KM）系统。 通过多个不同的渠道，例如通过使用ATM，PDA，手机，访问网站或其他Web设备的计算机，语音应答单元（VRU）等来对信息/服务/产品提供商的用户请求。 通过这些多个渠道提交的用户请求被路由到为这些请求提供服务的集成KM系统。 用户请求以这样的方式进行服务，使得它们在多个维度上被个性化，包括但不限于响应的内容的个性化以及响应的格式和呈现的个性化

公开(公告)号：US08082177B2

公开(公告)日：2011-12-20

申请号：US12105111

申请日：2008-04-17

申请人： Eric N. Williams ,  J. Michael Erickson ,  Kellie Katherine Dolan

发明人： Eric N. Williams ,  J. Michael Erickson ,  Kellie Katherine Dolan

IPC分类号： G06Q30/00

CPC分类号： G06Q30/02 ,  G06Q30/0207 ,  G06Q30/0211 ,  G06Q30/0212 ,  G06Q30/0224 ,  G06Q30/0237 ,  G06Q30/0242 ,  G06Q30/0243 ,  G06Q30/0253 ,  G06Q30/0255 ,  G06Q30/0268 ,  G06Q30/0272 ,  G06Q30/0277 ,  G06Q30/0601 ,  G06Q30/0641

摘要： A system, computer program product and method including delivering an initial promotion to a customer, determining a status of the initial promotion delivered, selecting a related promotion based on the status of the initial promotion determined, and delivering the related promotion to the customer. The related promotion is selected based on the status of the initial promotion determined by selecting a predetermined related promotion associated with the status of the initial promotion determined. Moreover, the initial and related promotions may be delivered through an electronic or hard delivery medium, and the status of the initial promotion delivered may be determined by determining a status of the initial promotion based on electronic feedback from the customer or based on predetermined status criteria assigned to the initial promotion. Promotions may be delivered primarily through an effective delivery medium for a particular customer which is determined by applying a predetermined effectiveness criteria which includes one of determining the number of occurrences of a predetermined status within a delivery medium and determining the frequency of the customer's use of the delivery medium.

摘要翻译： 一种系统，计算机程序产品和方法，包括向客户提供初始促销，确定所交付的初始促销的状态，基于所确定的初始促销的状态选择相关促销，并将相关促销交付给客户。 基于通过选择与确定的初始促销状态相关联的预定相关促销来确定初始促销的状态来选择相关促销。 此外，初始和相关促销可以通过电子或硬交付介质递送，并且可以通过基于来自客户的电子反馈或基于预定状态标准来确定初始促销的状态来确定所提供的初始促销的状态 分配到初次晋升。 促销可以主要通过用于特定顾客的有效递送介质来递送，所述递送介质通过应用预定有效性标准来确定，所述预定有效性标准包括确定传送介质中预定状态的出现次数之一，并且确定客户使用 输送介质。

公开(公告)号：US07992768B2

公开(公告)日：2011-08-09

申请号：US12053165

申请日：2008-03-21

申请人： Greg A Benigno ,  Jeff Gianelli

发明人： Greg A Benigno ,  Jeff Gianelli

IPC分类号： G07G1/00

CPC分类号： G07G1/0027 ,  G01G19/414 ,  G06Q20/1085 ,  G06Q20/20 ,  G06Q30/0237 ,  G06Q30/0238 ,  G07G1/0072

摘要： A cash register tray includes a base tray having a plurality of change compartments and a plurality of weight sensors, each weight sensor being configured to determine content weight of a respective change compartment. The cash register tray includes a processor in data communication with each weight sensor. Data input and output devices are in data communication with the processor. The processor includes programming for associating each compartment with a respective monetary denomination and monetary value, an initial monetary value and content weight using weight sensor data. The processor includes programming for adding value to respective compartment values if change is added to a compartment as sensed by the input device or weight sensors and for subtracting value from a respective compartment value as indicated by respective weight sensors. The processor divides an increase or decrease by a predetermined value after each transaction to account for coin weight variations.

摘要翻译： 收银台包括具有多个更换隔间和多个重量传感器的基座托盘，每个重量传感器被配置为确定相应更换室的内容物重量。 收银台包括与每个重量传感器进行数据通信的处理器。 数据输入和输出设备与处理器进行数据通信。 处理器包括用于使用重量传感器数据将每个隔间与相应的货币面值和货币值，初始货币值和内容重量相关联的编程。 处理器包括用于如果将变化添加到由输入装置或重量传感器感测到的隔间并且用于从相应的重量传感器指示的相应的隔室值减去值，则将值添加到相应隔室值的编程。 处理器在每个交易之后将增加或减少预定值分配以计算硬币重量变化。

公开(公告)号：US20110173077A1

公开(公告)日：2011-07-14

申请号：US13051105

申请日：2011-03-18

申请人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

发明人： Ameet Patel ,  Jennifer Holme ,  Anthony Caiazzo

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0613 ,  G06Q20/108 ,  G06Q20/382 ,  G06Q30/02 ,  G06Q30/0201 ,  G06Q30/0203 ,  G06Q30/0204 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0251 ,  G06Q30/0256 ,  G06Q30/0269 ,  G06Q30/0271 ,  G06Q30/0631 ,  G06Q40/00

摘要： A system for personalizing interaction between a user communicating over at least one communication channel and a provider of information/products/services, the user having a communication device for communication over the channel with the provider, the system comprising a channel interface for interfacing with the channel, an information/product/service interface for interfacing with an information/product/service provider; and a knowledge management system coupled to the channel and information/product/service interface, the knowledge management system comprising a knowledge management repository storing information concerning the user, the information obtained from interaction with the user over the channel including current interactions between the user and the knowledge management system, and further storing information concerning a plurality of information/products/services to offer to the user, and a personalization engine for making a decision as to which of the plurality of information/product/services to present to the user over the communication channel based on the stored information in the knowledge management repository.

摘要翻译： 一种用于个性化通过至少一个通信信道进行通信的用户与信息/产品/服务的提供者之间的交互的系统，所述用户具有用于通过所述提供商在所述信道上进行通信的通信设备，所述系统包括用于与所述提供商接口的信道接口 信道，用于与信息/产品/服务提供商进行接口的信息/产品/服务接口; 以及耦合到所述信道和信息/产品/服务接口的知识管理系统，所述知识管理系统包括存储有关所述用户的信息的知识管理存储库，通过所述信道与所述用户的交互获得的信息，所述信息包括所述用户和 知识管理系统，以及进一步存储关于提供给用户的多个信息/产品/服务的信息;以及个性化引擎，用于决定向用户呈现多个信息/产品/服务中的哪一个 基于知识管理库中存储的信息的通信信道。

公开(公告)号：US20110060641A1

公开(公告)日：2011-03-10

申请号：US12554646

申请日：2009-09-04

申请人： Glenn M. Grossman ,  Joseph A. Giordano

发明人： Glenn M. Grossman ,  Joseph A. Giordano

IPC分类号： G06Q30/00 ,  G06K5/00 ,  G06Q40/00

CPC分类号： G06Q30/02 ,  G06Q20/1085 ,  G06Q30/0236 ,  G06Q30/0237

摘要： Apparatus and methods for providing customer benefit offers at kiosks and self-service devices are provided. A method for providing customer benefit offer information according to the invention may include using a processor module to receive from an interactive display a customer instruction to dispense cash and dispensing the cash. The method may further include receiving purchasing instrument information from a purchasing instrument interface. The purchasing instrument information may correspond to the purchasing instrument of a customer. The method may further include using an electronic transmitter module to query customer benefit offer information from an offer processor via an electronic communication network. The method may also include using an output device to provide the customer benefit offer information to the customer.

摘要翻译： 提供了在信息亭和自助服务设备上提供客户利益的设备和方法。 根据本发明的用于提供客户利益报价信息的方法可以包括使用处理器模块从交互式显示器接收用于分配现金和分配现金的客户指令。 该方法还可以包括从采购仪器接口接收购买仪器信息。 购买仪器信息可以对应于客户的采购工具。 该方法还可以包括使用电子发送器模块经由电子通信网络从报价处理器查询客户利益报价信息。 该方法还可以包括使用输出设备向客户提供客户利益报价信息。

公开(公告)号：US07885726B2

公开(公告)日：2011-02-08

申请号：US11456355

申请日：2006-07-10

申请人： Jay S. Walker ,  Daniel E. Tedesco ,  Andrew S. Van Luchene ,  Keith Bemer

发明人： Jay S. Walker ,  Daniel E. Tedesco ,  Andrew S. Van Luchene ,  Keith Bemer

IPC分类号： G06F17/00

CPC分类号： G07F9/02 ,  G06Q20/20 ,  G06Q20/203 ,  G06Q30/0237

摘要： This invention relates generally to systems and methods for delivering products-on-demand to individuals and, more particularly, to delivery via vending machines. In accordance with a preferred embodiment, the method of the instant invention is initiated when a customer makes an initial product selection. Based the customer's product choice, a determination is made as to whether or not that product qualifies for an alternate product offer. If it does not so qualify, the customer's original selection will be dispensed and the transaction ends. On the other hand, if the product does so qualify, the customer will be presented with an offer message that suggests that he or she should try an alternative product. Typically, the product that is offered as an alternative will be the one whose sale is most beneficial to the vending machine operator, e.g., the one yielding the greatest profit. If the customer accepts the alternate offer, the alternate product will be dispensed. However, if the customer declines the alternate product offer, the originally requested item will be vended. The particular circumstances under which an alternate product offer is presented to the customer are quantified by representing them as a collection of rules, the evaluation of which depends preferably on previously collected sales data.

摘要翻译： 本发明一般涉及用于将产品按需提供给个人的系统和方法，更具体地涉及通过自动贩卖机递送的系统和方法。 根据优选实施例，当客户进行初始产品选择时，启动本发明的方法。 根据客户的产品选择，确定该产品是否符合替代产品报价。 如果不符合条件，客户的原始选择将被分配，交易结束。 另一方面，如果产品符合条件，客户将会收到一个报价信息，表明他或她应该尝试替代产品。 通常，作为替代品提供的产品将是销售对自动售货机操作者最有利的产品，例如产生最大利润的产品。 如果客户接受备用报价，则备用产品将被分配。 然而，如果客户拒绝替代产品报价，则原始要求的产品将被销售。 将替代产品提供给客户的特定情况通过将它们表示为规则的集合来量化，其评估优选地取决于先前收集的销售数据。

公开(公告)号：US07881965B2

公开(公告)日：2011-02-01

申请号：US12727624

申请日：2010-03-19

申请人： Mark Bowles ,  Pieter van Rooyen ,  Michael Librizzi

发明人： Mark Bowles ,  Pieter van Rooyen ,  Michael Librizzi

IPC分类号： G06Q10/00

CPC分类号： G06Q10/30 ,  G06Q30/0237 ,  G06Q30/0278 ,  G07F7/06 ,  H04M1/0287 ,  Y02W30/826 ,  Y02W90/20

摘要： A recycling kiosk for recycling and financial remuneration for submission of a mobile telephone is disclosed herein. The recycling kiosk includes an inspection area with at least one camera and a plurality of electrical connectors in order to perform a visual analysis and an electrical analysis of the mobile telephone for determination of a value of the mobile telephone. The recycling kiosk also includes a processor, a display and a user interface.

摘要翻译： 本文公开了用于回收的回收站和用于提交移动电话的财务报酬。 回收站包括具有至少一个照相机和多个电连接器的检查区域，以便执行移动电话的视觉分析和电气分析以确定移动电话的价值。 回收站还包括处理器，显示器和用户界面。

公开(公告)号：US20110015979A1

公开(公告)日：2011-01-20

申请号：US12505587

申请日：2009-07-20

申请人： Bart Allan Mansdorf ,  Dell T. Rosa

发明人： Bart Allan Mansdorf ,  Dell T. Rosa

IPC分类号： G06Q30/00 ,  G06F3/048

CPC分类号： G06Q30/02 ,  G06Q30/0219 ,  G06Q30/0237 ,  G06Q30/0239 ,  G06Q30/0277

摘要： A discount may be earned in exchange for experiencing an advertisement. In an example embodiment, a method includes causing information corresponding to a product to be presented. An option to experience an advertisement is also presented. Further, a discount indicator is caused to be presented. The discount indicator indicates that selecting the option enables a discount on the product to be acquired. In another example embodiment, a method includes providing an option to experience an advertisement in exchange for a discount on a product. In response to a user selecting the option to experience the advertisement, the advertisement is presented to the user. After the advertisement has been presented, the discount on the product is awarded to the user.

摘要翻译： 可以获得折扣，以换取经历广告。 在一个示例性实施例中，一种方法包括使与产品相对应的信息被呈现。 还提供了体验广告的选择。 此外，引出折扣指标。 折扣指标表示选择该选项可以获得产品的折扣。 在另一个示例性实施例中，一种方法包括提供用于体验广告以交换产品上的折扣的选项。 响应于用户选择体验广告的选项，向用户呈现广告。 广告发布后，产品的折扣被授予给用户。

公开(公告)号：US20100299197A1

公开(公告)日：2010-11-25

申请号：US12301947

申请日：2007-05-22

申请人： Gregory Charles Woodward ,  Harold Irving Woodward

发明人： Gregory Charles Woodward ,  Harold Irving Woodward

IPC分类号： G06Q30/00

CPC分类号： G06Q30/0234 ,  G06Q20/10 ,  G06Q20/204 ,  G06Q20/209 ,  G06Q30/02 ,  G06Q30/0237 ,  G06Q30/0238 ,  G06Q30/0255 ,  G06Q30/0268

摘要： A system for providing instant rebates to a customer at a point of sale includes a kiosk by which the customer initiates a rebate process by presenting a machine readable document having rebate information generated by a retailer's POS system. The customer may initiate an electronic funds transfer to the customer's account for amount of the rebate due, or alternately receive a printed check or a store card with a credit balance redeemable at the point of sale. The kiosk may report rebates in real time and have additional functionality to assist manufacturers and retailers for other marketing purposes.

摘要翻译： 用于在销售点向客户提供即时回扣的系统包括一个售货亭，客户端通过提供具有由零售商的POS系统生成的返利信息的机器可读文件来启动折扣过程。 客户可以向客户的帐户发起电子资金转帐到达的退款金额，或者交替地接收具有在销售点可兑换的信用余额的印刷支票或商店卡。 报亭可以实时报告回扣，并具有附加功能，以协助制造商和零售商进行其他营销目的。

公开(公告)号：US07680688B2

公开(公告)日：2010-03-16

申请号：US10260829

申请日：2002-09-30

申请人： Matthew Benedict Hessburg ,  Andrew W. Rappleyea ,  Sunen Rodriguez ,  Julie Sanoff ,  Andrea N. Silverstein

发明人： Matthew Benedict Hessburg ,  Andrew W. Rappleyea ,  Sunen Rodriguez ,  Julie Sanoff ,  Andrea N. Silverstein

IPC分类号： G06Q30/00

CPC分类号： G06Q30/02 ,  G06Q10/02 ,  G06Q30/0226 ,  G06Q30/0233 ,  G06Q30/0237 ,  G06Q30/0238 ,  G06Q40/04

摘要： Systems and methods are provided for facilitating an acquisition from a merchant, whereby payment for the acquisition is made at least partially through automated redemption of loyalty points from a loyalty account. In particular, information is received at a loyalty point exchange system from the merchant. The information may include loyalty data indicating that the acquisition was paid for using a transaction card account that is to be reimbursed using loyalty points from the loyalty account. The loyalty account is debited by an amount equal to a currency value of the acquisition and the transaction card account is credited the amount charged for the acquisition. Loyalty points may, alternatively, be used to directly pay for purchases without the steps of charging and crediting a transaction card.