公开(公告)号：US08588377B2

公开(公告)日：2013-11-19

申请号：US11681616

申请日：2007-03-02

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M1/64 ,  H04M1/725

CPC分类号： H04M3/5335 ,  H04M3/436 ,  H04M2201/41

摘要： A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.

摘要翻译： 用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。 该方法还包括基于识别对语音消息进行分组。

公开(公告)号：US08503624B2

公开(公告)日：2013-08-06

申请号：US11237081

申请日：2005-09-28

申请人： Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

发明人： Shmuel Shaffer ,  Alan D. Gatzke ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04M1/64

CPC分类号： H04L51/04 ,  G06Q10/107 ,  H04M1/72552 ,  H04M3/4211 ,  H04M3/53333 ,  H04M3/537 ,  H04M2201/18 ,  H04M2203/301 ,  H04M2203/4536 ,  H04M2250/74

摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

公开(公告)号：US08442208B2

公开(公告)日：2013-05-14

申请号：US11210064

申请日：2005-08-23

申请人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

发明人： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise G. Caballero-McCann

IPC分类号： H04M3/00

CPC分类号： H04M3/5232 ,  H04L65/80 ,  H04M3/2236

摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

摘要翻译： 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。

公开(公告)号：US08358756B2

公开(公告)日：2013-01-22

申请号：US13206746

申请日：2011-08-10

申请人： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

发明人： Joseph Khouri ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar ,  Shmuel Shaffer

IPC分类号： H04M1/64

CPC分类号： H04M3/53383 ,  H04M2203/303 ,  H04M2203/4554

摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.

摘要翻译： 在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。 电话用户界面通过语音模式从电话设备接收标记开始段命令。 标记开始段命令指示语音消息中的语音消息段的起始点。 电话用户界面然后通过语音模式从电话设备接收标记结束段命令。 标记段命令指示语音消息中的语音消息段的结束点。 接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。 语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

公开(公告)号：US08311726B2

公开(公告)日：2012-11-13

申请号：US13241966

申请日：2011-09-23

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00 ,  G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US08286183B2

公开(公告)日：2012-10-09

申请号：US11255828

申请日：2005-10-22

申请人： Randall Baird ,  Labhesh Patel ,  Denise Caballero-Mccann ,  Shmuel Shaffer

发明人： Randall Baird ,  Labhesh Patel ,  Denise Caballero-Mccann ,  Shmuel Shaffer

IPC分类号： G06F9/46 ,  H04L12/16

CPC分类号： G06Q10/06 ,  G06Q10/109

摘要： Techniques for scheduling a task include receiving task data and quorum data. Task data describes tasks to be performed by one or more participants. Quorum data indicates a participant set of one or more participants to perform each task. Current user data may also be received. Current user data describes a current task set of one or more tasks currently being performed by a particular participant. Either or both of the task data and the current user data describe interruptibility through a particular medium of a plurality of communications media. A particular time interval to schedule a particular task is determined based at least in part on the interruptibility of the task or the particular participant. These techniques allow either or both unscheduled tasks and previously scheduled tasks to be moved to time intervals that overlap other scheduled tasks, including tasks currently being performed by a participant.

摘要翻译： 用于调度任务的技术包括接收任务数据和法定数据。 任务数据描述要由一个或多个参与者执行的任务。 法定人数数据表示执行每项任务的一个或多个参与者的参与者组。 还可以接收当前用户数据。 当前用户数据描述当前由特定参与者执行的一个或多个任务的当前任务集。 任务数据和当前用户数据中的一个或两个都描述了通过多个通信介质的特定介质的中断。 至少部分地基于任务或特定参与者的中断来确定调度特定任务的特定时间间隔。 这些技术允许任何一个或两个非预定任务或先前调度的任务移动到与其他计划任务重叠的时间间隔，包括当前由参与者执行的任务。

公开(公告)号：US08284920B2

公开(公告)日：2012-10-09

申请号：US11076896

申请日：2005-03-10

申请人： Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/42 ,  H04M3/00

CPC分类号： H04M3/58 ,  H04M3/51 ,  H04M3/56

摘要： A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.

摘要翻译： 一种用于在自动呼叫分配系统中传送呼叫的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将呼叫连接到多个代理的所选择的第一代理。 该方法包括在维持第一代理和呼叫者之间的通信的同时，接收将呼叫转移到多个代理中的另一个代理并请求多个代理的第二代理接收呼叫转移的请求。 该方法还包括通知第一代理人选择第二代理以接收呼叫转移并将呼叫转移给第二代理。

公开(公告)号：US08175257B1

公开(公告)日：2012-05-08

申请号：US09872688

申请日：2001-05-31

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04M3/00

CPC分类号： H04M3/5238

摘要： A system and method are provided for reducing the wait time for a caller waiting to speak with an agent in an automatic call distribution system. The system and method receive a call from a caller, and receive an indication that the caller is to speak with one of a plurality of agents. The system and method inform the caller of a delay before the caller can speak to one of the plurality of agents and offers the caller an opportunity to establish a reservation to call back at a particular time. The system and method receive an indication that the caller would like to accept the reservation. The system and method provide the caller with a reservation code, and inform the caller to call back at the particular time.

摘要翻译： 提供了一种系统和方法，用于减少呼叫者等待与自动呼叫分配系统中的代理人通话的等待时间。 系统和方法接收来自呼叫者的呼叫，并且接收呼叫者与多个代理之一通话的指示。 该系统和方法在呼叫者可以与多个代理之一通话之前通知呼叫者延迟，并且向呼叫者提供建立在特定时间回叫的预约的机会。 系统和方法接收到呼叫者希望接受预约的指示。 系统和方法为呼叫者提供预留代码，并且在特定时间通知呼叫者回呼。

公开(公告)号：US08005912B2

公开(公告)日：2011-08-23

申请号：US11356896

申请日：2006-02-17

申请人： Christopher E. Pearce ,  Randall B. Baird ,  Fadi R. Jabbour ,  Joseph F. Khouri ,  Labhesh Patel ,  Shmuel Shaffer

发明人： Christopher E. Pearce ,  Randall B. Baird ,  Fadi R. Jabbour ,  Joseph F. Khouri ,  Labhesh Patel ,  Shmuel Shaffer

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： In accordance with one embodiment of the present invention, a method is provided for communicating a presence notification to an end-point of a demand-based messaging system. The method includes monitoring an auxiliary output port for a video signal; detecting a video signal on the auxiliary output port; and reporting a video projection status to the end-point. In additional or alternative embodiments of the method, the method may include receiving a message from the end-point and blocking the message from being displayed on the auxiliary output port. In yet another additional or alternative embodiment of the method, the method may include sending a message to the end-point indicating that the message has been blocked.

摘要翻译： 根据本发明的一个实施例，提供了一种用于将存在通知传送到基于需求的消息收发系统的端点的方法。 该方法包括监视视频信号的辅助输出端口; 检测辅助输出端口上的视频信号; 并将视频投影状态报告给终点。 在该方法的附加或替代实施例中，该方法可以包括从端点接收消息并阻止消息被显示在辅助输出端口上。 在该方法的另一个或替代实施例中，该方法可以包括向端点发送消息，指示消息已经被阻塞。

公开(公告)号：US07929678B2

公开(公告)日：2011-04-19

申请号：US11190778

申请日：2005-07-27

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

IPC分类号： H04M3/42

CPC分类号： H04M3/42348 ,  H04M3/487 ,  H04M3/56 ,  H04M2203/5054 ,  H04M2242/15

摘要： A method for managing conference resources includes receiving from an endpoint of a user a call to join a multipoint conference between a plurality of participants. Each participant communicates on the multipoint conference through a respective endpoint. The method includes determining that an insufficient amount of resources exist to allow the user to communicate on the multipoint conference and determining participation instructions to enable the user to communicate on the multipoint conference. The method also includes communicating the participation instructions. Location information associated with the user and location information associated with at least one of the plurality of participants may be used to determine the participation instructions to enable the user to communicate on the multipoint conference.

摘要翻译： 用于管理会议资源的方法包括从用户的端点接收在多个参与者之间加入多点会议的呼叫。 每个参与者通过相应的端点在多点会议上进行通信。 该方法包括确定存在不足的资源量以允许用户在多点会议上进行通信并且确定参与指令以使得用户能够在多点会议上进行通信。 该方法还包括通信参与指令。 可以使用与用户相关联的位置信息和与多个参与者中的至少一个相关联的位置信息来确定参与指令以使得用户能够在多点会议上进行通信。