公开(公告)号：US08311726B2

公开(公告)日：2012-11-13

申请号：US13241966

申请日：2011-09-23

申请人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

发明人： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC分类号： G06F7/00 ,  G08G1/00

CPC分类号： G08G1/00 ,  G08G1/20

摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

摘要翻译： 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US08286183B2

公开(公告)日：2012-10-09

申请号：US11255828

申请日：2005-10-22

申请人： Randall Baird ,  Labhesh Patel ,  Denise Caballero-Mccann ,  Shmuel Shaffer

发明人： Randall Baird ,  Labhesh Patel ,  Denise Caballero-Mccann ,  Shmuel Shaffer

IPC分类号： G06F9/46 ,  H04L12/16

CPC分类号： G06Q10/06 ,  G06Q10/109

摘要： Techniques for scheduling a task include receiving task data and quorum data. Task data describes tasks to be performed by one or more participants. Quorum data indicates a participant set of one or more participants to perform each task. Current user data may also be received. Current user data describes a current task set of one or more tasks currently being performed by a particular participant. Either or both of the task data and the current user data describe interruptibility through a particular medium of a plurality of communications media. A particular time interval to schedule a particular task is determined based at least in part on the interruptibility of the task or the particular participant. These techniques allow either or both unscheduled tasks and previously scheduled tasks to be moved to time intervals that overlap other scheduled tasks, including tasks currently being performed by a participant.

摘要翻译： 用于调度任务的技术包括接收任务数据和法定数据。 任务数据描述要由一个或多个参与者执行的任务。 法定人数数据表示执行每项任务的一个或多个参与者的参与者组。 还可以接收当前用户数据。 当前用户数据描述当前由特定参与者执行的一个或多个任务的当前任务集。 任务数据和当前用户数据中的一个或两个都描述了通过多个通信介质的特定介质的中断。 至少部分地基于任务或特定参与者的中断来确定调度特定任务的特定时间间隔。 这些技术允许任何一个或两个非预定任务或先前调度的任务移动到与其他计划任务重叠的时间间隔，包括当前由参与者执行的任务。

公开(公告)号：US08284920B2

公开(公告)日：2012-10-09

申请号：US11076896

申请日：2005-03-10

申请人： Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

发明人： Shmuel Shaffer ,  Gebran G. Chahrouri ,  Labhesh Patel ,  Joseph F. Khouri

IPC分类号： H04M3/42 ,  H04M3/00

CPC分类号： H04M3/58 ,  H04M3/51 ,  H04M3/56

摘要： A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.

摘要翻译： 一种用于在自动呼叫分配系统中传送呼叫的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将呼叫连接到多个代理的所选择的第一代理。 该方法包括在维持第一代理和呼叫者之间的通信的同时，接收将呼叫转移到多个代理中的另一个代理并请求多个代理的第二代理接收呼叫转移的请求。 该方法还包括通知第一代理人选择第二代理以接收呼叫转移并将呼叫转移给第二代理。

公开(公告)号：US08175257B1

公开(公告)日：2012-05-08

申请号：US09872688

申请日：2001-05-31

申请人： Shmuel Shaffer ,  Labhesh Patel

发明人： Shmuel Shaffer ,  Labhesh Patel

IPC分类号： H04M3/00

CPC分类号： H04M3/5238

摘要： A system and method are provided for reducing the wait time for a caller waiting to speak with an agent in an automatic call distribution system. The system and method receive a call from a caller, and receive an indication that the caller is to speak with one of a plurality of agents. The system and method inform the caller of a delay before the caller can speak to one of the plurality of agents and offers the caller an opportunity to establish a reservation to call back at a particular time. The system and method receive an indication that the caller would like to accept the reservation. The system and method provide the caller with a reservation code, and inform the caller to call back at the particular time.

摘要翻译： 提供了一种系统和方法，用于减少呼叫者等待与自动呼叫分配系统中的代理人通话的等待时间。 系统和方法接收来自呼叫者的呼叫，并且接收呼叫者与多个代理之一通话的指示。 该系统和方法在呼叫者可以与多个代理之一通话之前通知呼叫者延迟，并且向呼叫者提供建立在特定时间回叫的预约的机会。 系统和方法接收到呼叫者希望接受预约的指示。 系统和方法为呼叫者提供预留代码，并且在特定时间通知呼叫者回呼。

公开(公告)号：US08005912B2

公开(公告)日：2011-08-23

申请号：US11356896

申请日：2006-02-17

申请人： Christopher E. Pearce ,  Randall B. Baird ,  Fadi R. Jabbour ,  Joseph F. Khouri ,  Labhesh Patel ,  Shmuel Shaffer

发明人： Christopher E. Pearce ,  Randall B. Baird ,  Fadi R. Jabbour ,  Joseph F. Khouri ,  Labhesh Patel ,  Shmuel Shaffer

IPC分类号： G06F15/16

CPC分类号： G06Q10/107

摘要： In accordance with one embodiment of the present invention, a method is provided for communicating a presence notification to an end-point of a demand-based messaging system. The method includes monitoring an auxiliary output port for a video signal; detecting a video signal on the auxiliary output port; and reporting a video projection status to the end-point. In additional or alternative embodiments of the method, the method may include receiving a message from the end-point and blocking the message from being displayed on the auxiliary output port. In yet another additional or alternative embodiment of the method, the method may include sending a message to the end-point indicating that the message has been blocked.

摘要翻译： 根据本发明的一个实施例，提供了一种用于将存在通知传送到基于需求的消息收发系统的端点的方法。 该方法包括监视视频信号的辅助输出端口; 检测辅助输出端口上的视频信号; 并将视频投影状态报告给终点。 在该方法的附加或替代实施例中，该方法可以包括从端点接收消息并阻止消息被显示在辅助输出端口上。 在该方法的另一个或替代实施例中，该方法可以包括向端点发送消息，指示消息已经被阻塞。

公开(公告)号：US07929678B2

公开(公告)日：2011-04-19

申请号：US11190778

申请日：2005-07-27

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Steven L. Christenson

IPC分类号： H04M3/42

CPC分类号： H04M3/42348 ,  H04M3/487 ,  H04M3/56 ,  H04M2203/5054 ,  H04M2242/15

摘要： A method for managing conference resources includes receiving from an endpoint of a user a call to join a multipoint conference between a plurality of participants. Each participant communicates on the multipoint conference through a respective endpoint. The method includes determining that an insufficient amount of resources exist to allow the user to communicate on the multipoint conference and determining participation instructions to enable the user to communicate on the multipoint conference. The method also includes communicating the participation instructions. Location information associated with the user and location information associated with at least one of the plurality of participants may be used to determine the participation instructions to enable the user to communicate on the multipoint conference.

摘要翻译： 用于管理会议资源的方法包括从用户的端点接收在多个参与者之间加入多点会议的呼叫。 每个参与者通过相应的端点在多点会议上进行通信。 该方法包括确定存在不足的资源量以允许用户在多点会议上进行通信并且确定参与指令以使得用户能够在多点会议上进行通信。 该方法还包括通信参与指令。 可以使用与用户相关联的位置信息和与多个参与者中的至少一个相关联的位置信息来确定参与指令以使得用户能够在多点会议上进行通信。

公开(公告)号：US07792277B2

公开(公告)日：2010-09-07

申请号：US11485053

申请日：2006-07-11

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04M3/00

CPC分类号： H04M3/42187 ,  H04M3/42357 ,  H04M3/5232 ,  H04M7/0039 ,  H04M2201/50 ,  H04M2242/04 ,  H04M2242/14

摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices, such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) using an image/video capable communication device is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device. The images collected from a plurality of different callers may then be sorted into different event groups. For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent. Additionally, the individual callers for each group may also be prioritized based on the collected images/video, e.g., the caller that is closest to the emergency event may be called first.

摘要翻译： 公开了用于利用诸如蜂窝电话的特定通信设备的相机或视频能力的装置和方法，以增强诸如紧急呼叫的呼叫的处理。 在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）进行呼叫排队等待直到代理可用于处理呼叫时，可以通过以下方式从这样的呼叫者收集一个或多个图像或视频： 利用呼叫者的通信设备的图像/视频能力。 然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组。 例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。 然后可以将不同的组优先于可用代理进行处理。 另外，也可以基于所收集的图像/视频对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

公开(公告)号：US20100013905A1

公开(公告)日：2010-01-21

申请号：US12174145

申请日：2008-07-16

申请人： Sanjeev Kumar ,  Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain

发明人： Sanjeev Kumar ,  Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain

IPC分类号： H04N7/14

CPC分类号： H04N7/15

摘要： In one embodiment, a conference with multiple end points is provided. At the locations, multiple screens may be configured to display video from a portion of the multiple end points. Video from multiple locations is output onto the multiple screens, such as video streams from N different segments are output on N different screens. The video output may be determined based on a first dimension of the floor control algorithm. A push-to-talk input may then be received from a button. A video segment associated with the push-to-talk button is then determined and the video segment is output on one of the multiple screens in response to receiving the push-to-talk input. The push-to-talk input may be used by users that cannot actively participate in the first dimension of the floor control algorithm. For example, users using sign language cannot speak louder and thus by using the push to talk button or hand gestures can indicate their desire to be switched in as one of the displayed segments.

摘要翻译： 在一个实施例中，提供具有多个端点的会议。 在这些位置，多个屏幕可被配置为从多个端点的一部分显示视频。 来自多个位置的视频被输出到多个屏幕上，例如来自N个不同段的视频流在N个不同屏幕上输出。 可以基于楼层控制算法的第一维度来确定视频输出。 然后可以从按钮接收一键通输入。 随后响应于接收一键通输入，确定与一键通按钮相关联的视频片段，并且视频片段在多个屏幕之一上输出。 即按即说输入可能不能主动参与楼层控制算法的第一维度的用户使用。 例如，使用手语的用户不能说更大声，因此通过使用按键通话按钮或手势可以指示他们作为显示的段之一被切换的愿望。

公开(公告)号：US20080159179A1

公开(公告)日：2008-07-03

申请号：US11649528

申请日：2007-01-03

申请人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

发明人： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC分类号： H04L12/18

CPC分类号： H04L65/1093 ,  H04L12/1818 ,  H04L12/1877 ,  H04L65/403 ,  H04M3/567 ,  H04N7/15

摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.

摘要翻译： 在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。 会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。 会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

公开(公告)号：US20070223662A1

公开(公告)日：2007-09-27

申请号：US11277295

申请日：2006-03-23

申请人： Mukul Jain ,  Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel

发明人： Mukul Jain ,  Shmuel Shaffer ,  Alan Gatzke ,  Labhesh Patel

IPC分类号： H04M11/00

CPC分类号： H04M3/436 ,  H04M3/533 ,  H04M2201/40 ,  H04M2203/2005 ,  H04M2203/4563

摘要： A method and apparatus is described to process an incoming telephone call. The method may comprise, at a recipient telephone system, receiving the incoming call including speech and identifying when a Do-Not-Disturb option is set. The Do-Not-Disturb option may identify that a user has requested not to receive telephone calls. Content analysis may be performed to identify content of the speech and a reference database may be interrogated based on the content to identify an associated rule. Thereafter, the Do-Not-Disturb option may be selectively overridden based on the associated rule. The content analysis may comprise performing speech recognition on the speech to obtain a reference word/phrase and interrogating the reference database with the word/phrase to identify the associated rule. A method of configuring a Do-Not-Disturb option in a telephone system is also described that allows a user to define reference words and associated rules.

摘要翻译： 描述了处理来电电话的方法和装置。 所述方法可以包括在接收者电话系统处接收包括语音的呼入呼叫，并且识别何时设置不打扰选项。 免打扰选项可以标识用户已经请求不接收电话。 可以执行内容分析以识别语音的内容，并且可以基于内容询问参考数据库以识别相关联的规则。 此后，可以基于相关联的规则来选择性地覆盖Do-Not-Disturb选项。 内容分析可以包括在语音上执行语音识别以获得参考词/短语，并用单词/短语询问参考数据库以识别相关联的规则。 还描述了在电话系统中配置免打扰选项的方法，其允许用户定义参考词和相关联的规则。