公开(公告)号：US20100046731A1

公开(公告)日：2010-02-25

申请号：US12389679

申请日：2009-02-20

Applicant: Douglas Gisby ,  Michael Gray

Inventor： Douglas Gisby ,  Michael Gray

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04M3/46 ,  H04M3/42102 ,  H04M3/42161 ,  H04M3/42348 ,  H04M3/42365 ,  H04M3/436 ,  H04M2201/36 ,  H04M2203/2011

Abstract: A telecommunication system routes an incoming call to one or more telephony devices associated with a user, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system enhances the routing using location or presence information. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party.

Abstract translation: 基于由系统创建和更新的被叫方的历史呼叫模式，电信系统将呼入路由到与用户相关联的一个或多个电话设备，包括个人数字助理和其他远程设备。 系统使用位置或状态信息增强路由。 呼叫路由被设计为将呼叫路由到目标设备，以增加呼叫被预期被叫方应答的可能性，同时也减轻了多次呼叫的需要以尝试定位被叫方。

公开(公告)号：US07656816B2

公开(公告)日：2010-02-02

申请号：US11466597

申请日：2006-08-23

Applicant: Shmuel Shaffer ,  Joseph F. Khouri ,  Michael E. Knappe ,  Robert T. Bell

Inventor： Shmuel Shaffer ,  Joseph F. Khouri ,  Michael E. Knappe ,  Robert T. Bell

IPC: H04L12/26

CPC classification number: H04M7/006 ,  G10L25/69 ,  H04M3/2236 ,  H04M3/42221 ,  H04M7/123 ,  H04M2201/36

Abstract: A method and system for logging voice quality issues for a communication connection includes receiving a signal for logging quality information for a voice connection at an endpoint of the voice connection. Voice samples are collected from the voice connection at the endpoint. The voice samples are stored in an error log at the endpoint.

Abstract translation: 用于记录通信连接的语音质量问题的方法和系统包括：在语音连接的端点处接收用于记录用于语音连接的质量信息的信号。 语音采样从终端的语音连接收集。 语音样本存储在端点的错误日志中。

公开(公告)号：US20090282094A1

公开(公告)日：2009-11-12

申请号：US12116044

申请日：2008-05-06

Applicant: JOHNNY HAWKINS

Inventor： JOHNNY HAWKINS

IPC: G06F15/16

CPC classification number: H04L65/1079 ,  H04L51/12 ,  H04M3/436 ,  H04M2201/36

Abstract: A system and method for preventing unwanted communications. A communication is received from a sending party. A user input indicating the communication is to be filtered is received. Filtering information is retrieved from the communication. The communication and future communications are filtered based on filtering information. The filtering information is communicated to multiple telecommunications platforms registered with a user. The multiple telecommunications platforms are prevented from receiving the future communications based on the filtering information.

Abstract translation: 一种用于防止不必要的通信的系统和方法。 从发送方接收到通信。 接收到要过滤的指示通信的用户输入。 从通信中检索过滤信息。 基于过滤信息对通信和未来通信进行过滤。 将过滤信息传送到向用户注册的多个电信平台。 防止多个电信平台基于过滤信息接收将来的通信。

公开(公告)号：US20090252312A1

公开(公告)日：2009-10-08

申请号：US12099654

申请日：2008-04-08

Applicant: Kelly Muniz ,  Heeral Roy ,  Alison Ruge ,  Mark Oliver ,  David Butt

Inventor： Kelly Muniz ,  Heeral Roy ,  Alison Ruge ,  Mark Oliver ,  David Butt

IPC: H04M15/00

CPC classification number: H04M1/72547 ,  H04M1/656 ,  H04M1/72583 ,  H04M3/2218 ,  H04M15/00 ,  H04M15/58 ,  H04M2201/36 ,  H04M2201/38 ,  H04M2203/2072 ,  H04M2215/0188 ,  H04M2250/60

Abstract: A method for displaying communication events is provided. The method includes collecting past, present, and future communication events from two or more communication services, where a communication device performs the collecting; combining the past, present, and future communication events into a communication events list, where the communication device performs the combining; and displaying the communication events list, such that past, present, and future communication events may be viewed, where the communication events list is displayed on the communication device.

Abstract translation: 提供了一种显示通信事件的方法。 该方法包括从通信设备执行收集的两个或多个通信服务收集过去，现在和将来的通信事件; 将过去，现在和将来的通信事件组合成通信事件列表，其中通信设备执行组合; 以及显示通信事件列表，使得可以在通信设备上显示通信事件列表的过去，现在以及将来的通信事件。

公开(公告)号：US20090129567A1

公开(公告)日：2009-05-21

申请号：US11940797

申请日：2007-11-15

Applicant: JAMES JACKSON ,  MEHRAD YASREBI

Inventor： JAMES JACKSON ,  MEHRAD YASREBI

IPC: H04M3/533 ,  H04M1/64

CPC classification number: H04M3/53333 ,  H04M2201/36

Abstract: A system that incorporates teachings of the present disclosure may include, for example, a method that involves receiving an indication that communications with a subscriber have been interrupted while engaged in voicemail processing, and recording a pointer to a last state of voicemail processing. Additional embodiments are disclosed.

Abstract translation: 结合本公开的教导的系统可以包括例如涉及在进行语音邮件处理时接收与订户的通信已被中断以及记录指向最后的语音邮件处理状态的指示的方法。 公开了另外的实施例。

公开(公告)号：US20090122964A1

公开(公告)日：2009-05-14

申请号：US12349498

申请日：2009-01-06

Applicant: Karl W. Potts ,  Henry R. White

Inventor： Karl W. Potts ,  Henry R. White

IPC: H04M1/64

CPC classification number: H04M3/4872 ,  H04M3/42306 ,  H04M2201/36

Abstract: A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one central office coupled to a telecommunication network. An announcement service node comprising a data schema and an application for accessing the data schema is coupled to the telecommunications network. The announcement service node is accessible by one or more central offices coupled to the telecommunications network. A storage mass is coupled to the announcement service node for storing recorded announcements.

Abstract translation: 提供一种用于在电信系统中提供，维护和访问记录通知的系统和方法。 在优选实施例中，系统包括耦合到电信网络的至少一个中心局。 包括数据模式和用于访问数据模式的应用的通告服务节点被耦合到电信网络。 公告服务节点可由耦合到电信网络的一个或多个中心局访问。 存储质量被连接到公告服务节点，用于存储记录的公告。

公开(公告)号：US20090074166A1

公开(公告)日：2009-03-19

申请号：US11901186

申请日：2007-09-14

Applicant: James Pavlic ,  Mark Purdy ,  Ryszard Antonczyk

Inventor： James Pavlic ,  Mark Purdy ,  Ryszard Antonczyk

IPC: H04M11/00 ,  G06F9/46

CPC classification number: H04M3/5238 ,  H04M2201/12 ,  H04M2201/36

Abstract: An expected wait time calculation system generates an expected wait time value representing a time duration expected to elapse before a subject client is connected to a resource for servicing. The expected wait time calculation system comprises an interface to a work force management system for obtaining an indicator of a quantity of resources available for servicing clients. An interface to a queuing system obtains an indicator of a queue position of the subject client. A FIFO array stores a plurality of measured time intervals, each representing a time period between two successive resource queue decrement events. The measured time intervals may be stored in a chronological order. An average time interval, or rate, calculator determines an average time interval by calculating an average of a selected quantity of those most recently measured time intervals from the FIFO array or a rate by dividing a unit of time by the average time interval. An expected wait time calculator determines an expected wait time value as a function a quantity of clients expected to be serviced prior to the subject client multiplied by the average time interval or divided by the rate.

Abstract translation: 期望的等待时间计算系统产生期望的等待时间值，其表示在主题客户端连接到用于维护的资源之前期望经过的持续时间。 期望的等待时间计算系统包括与劳动力管理系统的接口，用于获得可用于为客户服务的可用资源的数量的指标。 排队系统的接口获得主体客户端的队列位置的指示符。 FIFO阵列存储多个测量的时间间隔，每个时间间隔表示两个连续的资源队列递减事件之间的时间段。 测量的时间间隔可以按时间顺序存储。 平均时间间隔或速率计算器通过计算来自FIFO阵列的最近测量的这些时间间隔的选定数量的平均值或通过将时间单位除以平均时间间隔来确定平均时间间隔。 期望的等待时间计算器确定期望的等待时间值作为在主客户端乘以平均时间间隔之前预期被服务的客户端的数量乘以该比率的函数。

公开(公告)号：US20080242293A1

公开(公告)日：2008-10-02

申请号：US11732445

申请日：2007-04-02

Applicant: Mark H. Gosselin

Inventor： Mark H. Gosselin

IPC: H04Q7/20

CPC classification number: H04M3/42042 ,  H04M1/274516 ,  H04M2201/18 ,  H04M2201/36 ,  H04M2203/554 ,  H04M2207/20

Abstract: System and method for providing caller name display in a wireless communications system. The method includes receiving an originating telephone number at a mobile device, storing the originating number in the mobile device, transmitting a name lookup request for the originating number from the mobile device to a server, receiving a response including a name corresponding to the originating number from the server, storing the name and displaying the name when a call having the same originating number is received. The system includes a mobile device having a display, a memory and a processor. The system also includes a software module configured to store an originating telephone number in the memory, send a name lookup request to a server, receive and store a response including a name corresponding to the originating number and display the name when a call having the same originating number is received.

Abstract translation: 用于在无线通信系统中提供呼叫者名称显示的系统和方法。 该方法包括在移动设备处接收始发电话号码，将起始号码存储在移动设备中，从起始号码向服务器发送名称查找请求，接收包括与起始号码相对应的名称的响应 当接收到具有相同原始号码的呼叫时，从服务器存储该名称并显示该名称。 该系统包括具有显示器，存储器和处理器的移动设备。 该系统还包括软件模块，该软件模块被配置为将存储器中的始发电话号码存储在存储器中，向服务器发送名称查找请求，接收并存储包含与发起号码相对应的名称的响应，并且当具有相同呼叫的呼叫时显示该名称 收到原始号码。

公开(公告)号：US20080181371A1

公开(公告)日：2008-07-31

申请号：US12022723

申请日：2008-01-30

Applicant: Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

Inventor： Lucas Merrow ,  Alexandra Drane ,  Ivy Krull

IPC: H04M1/64 ,  H04M11/00

CPC classification number: H04M11/10 ,  H04M3/46 ,  H04M3/5158 ,  H04M3/5166 ,  H04M2201/36 ,  H04M2201/40 ,  H04M2203/2011

Abstract: Techniques are disclosed for making an automated telephone call more interactive and intelligent by saving responses gathered from a previous call and using that information to build more personal and engaging subsequent interactions. An initial telephone call can be designed with data needs in mind. Relevant responses from the initial calls can be captured and stored and a follow-up call can be created that includes dialogs that reference specific information from the previous interactions with the system. Such build call techniques can be utilized on outbound, as well as inbound calls, and can simulate a human being's ability to listen, remember and refer to past conversations, making the automated telephone calls more interactive and effective.

Abstract translation: 公开了通过保存从先前的呼叫收集的响应并使用该信息来构建更多个人和随后的后续交互来使自动电话呼叫更具交互性和智能化的技术。 初始电话可以设计成考虑到数据需求。 可以捕获和存储来自初始呼叫的相关响应，并且可以创建一个后续呼叫，其中包括从先前与系统的交互引用特定信息的对话框。 这种构建呼叫技术可以用于出站和入站呼叫，并且可以模拟人类听，记住和参考过去对话的能力，使得自动电话呼叫更具互动性和有效性。

公开(公告)号：US20080167014A1

公开(公告)日：2008-07-10

申请号：US11770680

申请日：2007-06-28

Applicant: Gregory Novick ,  Jeremy Wyld ,  Henri Lamiraux ,  Nitin Ganatra

Inventor： Gregory Novick ,  Jeremy Wyld ,  Henri Lamiraux ,  Nitin Ganatra

IPC: H04M11/10

CPC classification number: H04M3/53333 ,  H04M2201/14 ,  H04M2201/36 ,  H04M2203/301 ,  H04M2203/303 ,  H04M2207/18

Abstract: Systems, methods and machine (e.g. computer) readable media for providing or managing or using voicemails are described. In one embodiment, a method includes receiving at least notifications of voicemails at a mobile data processing system and storing a data structure at the mobile data processing system for deleted voicemails. In another embodiment, a method includes determining an extent of usage of a voicemail mailbox at a data processing system and determining a period of time representing how long a voicemail has been marked as deleted and determining, based on the extent of usage and based on the period of time, whether to delete the voicemail.

Abstract translation: 描述了用于提供或管理或使用语音邮件的系统，方法和机器（例如计算机）可读介质。 在一个实施例中，一种方法包括至少在移动数据处理系统处接收语音邮件的通知，并且在移动数据处理系统处存储用于删除的语音邮件的数据结构。 在另一个实施例中，一种方法包括确定在数据处理系统处的语音邮箱的使用程度，并且确定表示语音邮件被标记为被删除多长时间的时间段，并且基于使用的程度并基于 一段时间，是否删除语音信箱。