公开(公告)号：US08588754B2

公开(公告)日：2013-11-19

申请号：US13589465

申请日：2012-08-20

申请人： Douglas Gisby

发明人： Douglas Gisby

IPC分类号： H04M3/42

CPC分类号： H04M3/5158 ,  H04M2203/2072

摘要： A method of facilitating telephone calls for a mobile communication device associated with a user of a personal call center. A list of contact numbers are received, each contact number corresponding to a call to be made for the mobile communication device on behalf of the user of the call center. Based on a schedule associated with the user of the call center, it is determined whether the user is available for calls to be made. If the user is available for calls to be made, a call to a recipient from the list of contact numbers is initiated and the call is connected to the mobile communication device.

摘要翻译： 一种促进与个人呼叫中心的用户相关联的移动通信设备的电话呼叫的方法。 接收联系电话号码的列表，每个联系人号代表呼叫中心的用户对移动通信设备的呼叫对应。 基于与呼叫中心的用户相关联的进度，确定用户是否可用于进行呼叫。 如果用户可以进行呼叫，则从联系电话号码列表开始向接收者的呼叫，并且呼叫连接到移动通信设备。

公开(公告)号：US08489386B2

公开(公告)日：2013-07-16

申请号：US12394440

申请日：2009-02-27

申请人： Douglas Gisby ,  Brian Oliver ,  Christopher Labrador ,  Andrew Allen ,  Ian McDonald ,  Michael Langlois

发明人： Douglas Gisby ,  Brian Oliver ,  Christopher Labrador ,  Andrew Allen ,  Ian McDonald ,  Michael Langlois

IPC分类号： G06F17/28

CPC分类号： H04L65/605 ,  H04L65/1093 ,  H04L65/403 ,  H04M3/42314 ,  H04M3/56 ,  H04M7/006 ,  H04M2201/40 ,  H04M2201/60 ,  H04M2203/2061

摘要： A system for directing media streams during a conference call, including an enterprise, at least one network provided within the enterprise and in communication with a plurality of communication devices, a platform provided within the enterprise and in communication with the network, the platform comprising a protocol layer, a services layer and an application layer, and a conference call server in communication with the platform, wherein the platform is configured for receiving media streams from each of the communication devices and instructing the conference call server on how to direct the media streams to and from each of the communication devices.

摘要翻译： 一种用于在会议呼叫期间指导媒体流的系统，包括企业，在企业内提供的至少一个网络并与多个通信设备通信，在企业内提供并与网络通信的平台，该平台包括： 协议层，服务层和应用层以及与平台通信的会议呼叫服务器，其中该平台被配置为从每个通信设备接收媒体流，并指示会议呼叫服务器如何引导媒体流 连接到每个通信设备。

公开(公告)号：US20130022190A1

公开(公告)日：2013-01-24

申请号：US13619797

申请日：2012-09-14

申请人： Brian Oliver ,  Ian McDonald ,  Christopher Labrador ,  Michael McAndrews ,  Douglas Gisby

发明人： Brian Oliver ,  Ian McDonald ,  Christopher Labrador ,  Michael McAndrews ,  Douglas Gisby

IPC分类号： H04M3/56

CPC分类号： H04W4/16 ,  H04L63/065 ,  H04L63/105 ,  H04L65/403 ,  H04M3/382 ,  H04M3/56 ,  H04W12/04 ,  H04W12/06 ,  H04W12/08

摘要： Systems and methods are described that facilitate a conference call between a plurality of communication devices. The method can comprise: providing a first control link between a first primary communication device and a conference call controller; providing a second control link between a second primary communication device and the conference call controller; and establishing a media link between the first primary communication device and the second primary communication device via the conference call controller. In certain embodiments, the first control link can facilitate the exchange of a first identification data comprising at least one first security key, which can be configured to contain participation level data indicating at least one participation level of the first primary communication device or the second primary communication device.

摘要翻译： 描述了促进多个通信设备之间的电话会议的系统和方法。 该方法可以包括：在第一主要通信设备和电话会议控制器之间提供第一控制链路; 在第二主要通信设备和电话会议控制器之间提供第二控制链路; 以及经由所述电话会议控制器在所述第一主要通信设备和所述第二主要通信设备之间建立媒体链路。 在某些实施例中，第一控制链路可以促进包括至少一个第一安全密钥的第一标识数据的交换，该第一安全密钥可被配置为包含指示第一主要通信设备或第二主要通信设备的至少一个参与级别的参与级别数据 通讯装置

公开(公告)号：US08315609B2

公开(公告)日：2012-11-20

申请号：US12388634

申请日：2009-02-19

申请人： Douglas Gisby

发明人： Douglas Gisby

IPC分类号： H04M3/42

CPC分类号： H04M3/5158 ,  H04M2203/2072

摘要： A personal call center that can schedule calls for a user, make the call at the scheduled time and connect the user when the other party answers, thus making the calls completely “hands free” and transparent for the user. In essence, the system can make an outbound call look and act like an inbound call. Advantageously, the system can also be used by a manager or a centralized call center to schedule calls for a given user or group of users. This way, managers or call centers can schedule calls, between salespersons and customers, and have calls go through without interaction from the salesperson.

摘要翻译： 一个个人呼叫中心，可以为用户安排呼叫，在预定的时间进行呼叫，并在对方应答时连接用户，从而使呼叫完全免于使用者透明。 实质上，系统可以发出呼出呼叫，并且像入站呼叫一样行动。 有利地，系统还可以由管理者或集中式呼叫中心使用来调度给定用户或用户组的呼叫。 这样，经理或呼叫中心可以安排电话，销售人员和客户之间的通话，并且通话没有来自销售人员的互动。

公开(公告)号：US08315606B2

公开(公告)日：2012-11-20

申请号：US12394808

申请日：2009-02-27

申请人： Douglas Gisby ,  Michael Gray ,  Colin Werner ,  Carsten Bergmann

发明人： Douglas Gisby ,  Michael Gray ,  Colin Werner ,  Carsten Bergmann

IPC分类号： H04M1/725

CPC分类号： H04M1/57 ,  H04M1/72519 ,  H04M3/42042 ,  H04M2250/62

摘要： A mobile device and a method of displaying information regarding an incoming communication to a user of a mobile device are provided. The mobile device receives the incoming information and associated information from, for example, an enterprise network. The communication type of the incoming communication is determined using the associated information and information relating to the communication type is displayed on a display of the mobile device.

摘要翻译： 提供一种移动设备和向移动设备的用户显示关于传入通信的信息的方法。 移动设备从例如企业网络接收输入信息和相关信息。 使用相关信息确定进入通信的通信类型，并且在移动设备的显示器上显示与通信类型相关的信息。

公开(公告)号：US08204197B2

公开(公告)日：2012-06-19

申请号：US12394408

申请日：2009-02-27

申请人： Shen-Yuan Michael Yap ,  Douglas Gisby

发明人： Shen-Yuan Michael Yap ,  Douglas Gisby

IPC分类号： H04M3/42

CPC分类号： H04M3/567 ,  H04M3/56 ,  H04M3/563 ,  H04M3/565 ,  H04M2203/5063

摘要： A method and system for conference call scheduling using e-mail. The method and system can receive and parse an e-mail received from a conference moderator, containing scheduling and participant information and schedule a conference call with minimal further user intervention. In essence, the method and system can operate as a virtual administrative assistant to identify and collect telephone contact information for each of the proposed conference call participants, using a customizable hierarchy of internal and external sources of contact information. In this manner, the conference moderator does not need know telephone contact information for each conference call participant.

摘要翻译： 一种使用电子邮件进行电话会议调度的方法和系统。 方法和系统可以接收和解析从会议主持人接收的电子邮件，其中包含调度和参与者信息，并且以最小的进一步的用户干预来安排电话会议。 实质上，该方法和系统可以作为虚拟管理助理来操作，以使用可定制的内部和外部联系信息源来定义和收集每个所提议的电话会议参与者的电话联系信息。 以这种方式，会议主持人不需要知道每个电话会议参与者的电话联系信息。

公开(公告)号：US20100220609A1

公开(公告)日：2010-09-02

申请号：US12394158

申请日：2009-02-27

申请人： Yuriy Lobzakov ,  Douglas Gisby ,  Carsten Bergmann ,  Robert Joseph James

发明人： Yuriy Lobzakov ,  Douglas Gisby ,  Carsten Bergmann ,  Robert Joseph James

IPC分类号： H04L12/26

CPC分类号： H04L12/2657 ,  H04L43/0852 ,  H04L65/1053 ,  H04L65/1096 ,  H04M3/42314 ,  H04M7/006 ,  H04M2201/40 ,  H04Q1/457

摘要： A service management platform for processing packet switched communications is provided. The service management platform has a component for handling voice calls. The component for handling voice calls comprises a first input/output for sending and receiving data packets associated with a first leg of a call, a second input/output for sending and receiving data packets associated with a second leg of the call, a monitoring component for monitoring copies of the data packets for commands contained within a payload of the data packets, and a relay component for directly relaying the data packets between the first input/output and the second input/output and for generating and forwarding copies of the data packets to the monitoring component.

摘要翻译： 提供了一种用于处理分组交换通信的服务管理平台。 服务管理平台具有处理语音呼叫的组件。 用于处理语音呼叫的组件包括用于发送和接收与呼叫的第一分支相关联的数据分组的第一输入/输出，用于发送和接收与呼叫的第二分支相关联的数据分组的第二输入/输出，监视组件 用于监视包含在数据分组的有效载荷内的命令的数据分组的副本;以及中继部件，用于在第一输入/输出和第二输入/输出之间直接中继数据分组，并用于生成和转发数据分组的副本 到监控组件。

公开(公告)号：US20080043955A1

公开(公告)日：2008-02-21

申请号：US11924833

申请日：2007-10-26

申请人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

发明人： Yuri Shtivelman ,  Alec Miloslavsky ,  Oleg Bondarenko ,  Igor Neyman ,  Douglas Gisby ,  Paul Cronin ,  Oleg Turovsky ,  Konstantin Kishinsky ,  Nikolay Anisimov ,  Gregory Pogossiants ,  Pavel Postupalski

IPC分类号： H04M3/00

CPC分类号： H04M3/5237 ,  G06Q10/107 ,  H04M3/5191 ,  H04M7/0027

摘要： A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch. In some embodiments the LAN is also connected to a data server running an instance of a database. In other embodiments the call center, and other similar call centers are all part of a call routing system wherein calls are routed from Service Control Points to call centers over telephone lines, and data is routed to the call centers over a separate digital network connection between processors coupled to the Service Control Points and to the call center central switches. In various embodiments aspects of the invention apply to Internet protocol network telephony (IPNT) calls as well as to conventional telephony calls.

摘要翻译： 用于服务于客户群的计算机化电话呼叫中心具有连接到操作员工作站处的多个电话的中央交换机，并且适于将呼叫路由到个人电话，并且还连接到公共交换电话网络，以及连接到第一处理器 通过高速数据链路到达中央交换机，并通过数字网络连接到电话网络。 第一处理器适于监测中央交换机的事务活动，以根据处理器中的选定例程处理活动信息，并且通过数字网络连接将经处理的信息传送到第二处理器。 数字网络连接可能是TCP \ IP连接。 在优选实施例中，第一处理器通过局域网（LAN）连接到包括视频显示单元（VDU）的网络接口和靠近连接到中央交换机的多个电话中的单个电话的输入设备。 在一些实施例中，LAN也连接到运行数据库实例的数据服务器。 在其他实施例中，呼叫中心和其他类似的呼叫中心都是呼叫路由系统的一部分，其中呼叫通过电话线从服务控制点路由到呼叫中心，并且数据通过电话线路之间的单独的数字网络路由路由到呼叫中心 处理器耦合到服务控制点和呼叫中心中央交换机。 在各种实施例中，本发明的方面应用于因特网协议网络电话（IPNT）呼叫以及常规电话呼叫。

公开(公告)号：US6064667A

公开(公告)日：2000-05-16

申请号：US928410

申请日：1997-09-12

申请人： Douglas Gisby ,  Alec Miloslavsky

发明人： Douglas Gisby ,  Alec Miloslavsky

IPC分类号： H04L12/64 ,  H04L29/06 ,  H04L29/08 ,  H04M3/00 ,  H04M3/12 ,  H04M3/36 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523 ,  H04M3/54 ,  H04M3/56 ,  H04M3/58 ,  H04M7/00 ,  H04M7/12 ,  H04M11/00 ,  H04Q3/00 ,  H04Q3/64 ,  H04Q3/66 ,  H04L12/56

CPC分类号： H04L65/4007 ,  H04L12/64 ,  H04L29/06027 ,  H04L67/306 ,  H04L67/327 ,  H04M3/51 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232 ,  H04M3/5233 ,  H04M3/5237 ,  H04M3/54 ,  H04M3/58 ,  H04Q3/0029 ,  H04Q3/0045 ,  H04Q3/64 ,  H04Q3/66 ,  H04L69/329 ,  H04M2203/551 ,  H04M2207/12 ,  H04M3/12 ,  H04M3/36 ,  H04M3/367 ,  H04M3/42323 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5236 ,  H04M3/5238 ,  H04M3/56 ,  H04M7/00 ,  H04M7/006 ,  H04M7/12 ,  H04Q2213/13034 ,  H04Q2213/13072 ,  H04Q2213/13093 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13141 ,  H04Q2213/13164 ,  H04Q2213/13174 ,  H04Q2213/13204 ,  H04Q2213/1322 ,  H04Q2213/13345 ,  H04Q2213/13349 ,  H04Q2213/13389

摘要： A rerouting system for Internet Prootocol Telephony calls between call centers adapted for processing such calls incorporates sequential series of addresses for rerouting to any specific point, wherein calls rerouted to that point are addressed to each succeeding address in order, so no one address in the pool is used a second time until all other addresses in the pool are used at least once. This system prevents rerouted calls from being sent to the same address within a certain period of time, and the pool of addresses may be virtual addresses, allowing calls to be queued at the destination and distributed to connected workstations as agents become available.

摘要翻译： 适用于处理这种呼叫的呼叫中心之间的因特网协议电话呼叫的重新路由系统包括连续的地址序列，用于重新路由到任何特定点，其中重新路由到该点的呼叫按顺序寻址到每个后续地址，因此池中没有一个地址 使用第二次，直到池中的所有其他地址至少使用一次。 该系统防止在特定时间段内将重新路由的呼叫发送到同一地址，并且地址池可以是虚拟地址，允许呼叫在目的地排队，并在代理变为可用时分发到所连接的工作站。

公开(公告)号：US08290135B2

公开(公告)日：2012-10-16

申请号：US12394164

申请日：2009-02-27

申请人： Brian Oliver ,  Ian McDonald ,  Douglas Gisby ,  Christopher Labrador ,  Michael McAndrews

发明人： Brian Oliver ,  Ian McDonald ,  Douglas Gisby ,  Christopher Labrador ,  Michael McAndrews

IPC分类号： H04M3/42

CPC分类号： H04W4/16 ,  H04L63/065 ,  H04L63/105 ,  H04L65/403 ,  H04M3/382 ,  H04M3/56 ,  H04W12/04 ,  H04W12/06 ,  H04W12/08

摘要： Systems and methods are described that facilitate a conference call between a plurality of communication devices. The method may comprise: providing a first primary communication device; providing a second primary communication device; providing a conference call controller; establishing a first control link between the first primary communication device and the conference call controller; communicating first identification data between the first primary communication device and the conference call controller via the first control link; establishing a media link between the first and second primary communication devices via the conference call controller. In certain embodiments, the first identification data corresponds to at least one participation level of the first primary communication device with respect to the media link. The method may further comprise establishing a second control link between the second primary communication device and the conference call controller; communicating second identification data between the second primary communication device and the conference call controller via the second control link; wherein the second identification data establishes a participation level of the second primary communication device with respect to the media link.

摘要翻译： 描述了促进多个通信设备之间的电话会议的系统和方法。 该方法可以包括：提供第一主要通信设备; 提供第二主要通信设备; 提供电话会议控制器; 建立第一主要通信设备和电话会议控制器之间的第一控制链路; 经由第一控制链路在第一主要通信设备和电话会议控制器之间传送第一标识数据; 通过电话会议控制器在第一和第二主要通信设备之间建立媒体链路。 在某些实施例中，第一标识数据对应于第一主要通信设备相对于媒体链路的至少一个参与级别。 该方法还可以包括在第二主要通信设备和电话会议控制器之间建立第二控制链路; 经由第二控制链路在第二主要通信设备和电话会议控制器之间传送第二标识数据; 其中所述第二识别数据建立所述第二主要通信设备相对于所述媒体链路的参与级别。