公开(公告)号：US10567579B2

公开(公告)日：2020-02-18

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.

公开(公告)号：US10142283B2

公开(公告)日：2018-11-27

申请号：US15250092

申请日：2016-08-29

Applicant: VONAGE BUSINESS INC.

Inventor： Alexander Gruber ,  Bryan Stokes

IPC: G06F15/16 ,  H04L29/12 ,  H04L29/06 ,  H04L29/08

Abstract: Methods, apparatuses and systems for establishing a telecommunication session may include receiving a plurality of communication identifiers of a first type, determining one or more communication identifiers of a second type based on, for each, its association with at least one of the communication identifiers of the first type, associating the one or more communication identifiers of the second type with an identifier of the telecommunication session, receiving a request to join the telecommunication session and bypassing an authentication action and granting the request to join the telecommunication session. Alternatively, methods, apparatuses and systems for establishing a telecommunication session may include initiating, at a time based on at least a time period associated with the telecommunication session, one or more connection requests, each connection request directed to one of the communication identifiers of the second type that is associated with the identifier of the telecommunication session.

公开(公告)号：US09807237B2

公开(公告)日：2017-10-31

申请号：US14317743

申请日：2014-06-27

Applicant: Vonage Business Inc.

Inventor： Barry Fleming ,  Joshua Ferrell ,  Ann Santorios ,  Randy Layman

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5158

Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.

公开(公告)号：US09766778B2

公开(公告)日：2017-09-19

申请号：US13686227

申请日：2012-11-27

Applicant: Vonage Business Inc.

Inventor： Uri Mischari ,  Tzahi Efrati

IPC: G06F3/048 ,  G06F3/0482 ,  H04M1/2745

CPC classification number: G06F3/0482 ,  H04M1/274525 ,  H04M1/274583 ,  H04M2250/22

Abstract: A method and apparatus for displaying and accessing contacts in a contact list on a display device. In some embodiments, the method includes displaying a list of contacts on the display device, wherein the list of contacts is separated into groups of contacts by contact group separators based on at least one configuration setting, generating a quick access index including a plurality of selectable index items each associated with a group of contacts, wherein the selectable index items are only generated for the groups of contacts that include at least one contact, and displaying the quick access index over at least a portion of the list of contacts.

公开(公告)号：US09763079B2

公开(公告)日：2017-09-12

申请号：US14339805

申请日：2014-07-24

Applicant: VONAGE NETWORK LLC

Inventor： Brian Grady Leno ,  Tzahi Efrati ,  Jaya Meghani

IPC: H04M11/00 ,  H04W8/18 ,  H04L29/06 ,  H04M3/42 ,  H04W4/16 ,  H04M3/46 ,  H04M3/22

CPC classification number: H04W8/18 ,  H04L65/1006 ,  H04M3/2218 ,  H04M3/42102 ,  H04M3/42263 ,  H04M3/465 ,  H04M2203/551 ,  H04W4/16

Abstract: Methods and systems for communication history reconciliation amongst linked devices are provided herein. In some embodiments, a method for communication history reconciliation amongst linked devices may include receiving an incoming communication request directed to a communication identifier associated with a user account, transmitting the communication request to at least a first device and a second device associated with the user account, receiving, responsive to the communication request, a message from the first device indicating that the first device has accepted the communication request to establish a call, and transmitting, to the second device, an indication that the communication request was accepted by the first device.

公开(公告)号：US09762632B2

公开(公告)日：2017-09-12

申请号：US14854920

申请日：2015-09-15

Applicant: VONAGE BUSINESS INC.

Inventor： Nehar Arora ,  Tzahi Efrati

IPC: H04L29/06 ,  H04M3/56

CPC classification number: H04L65/403 ,  H04L65/1069 ,  H04L65/1083 ,  H04L65/1093 ,  H04M3/436 ,  H04M3/56 ,  H04M2203/156 ,  H04M2203/5009 ,  H04M2203/5054

Abstract: Systems and methods allow an administrator of a conference call bridge to control who is admitted to the conference call bridge. The systems and methods also allow the administrator to identify a new individual who will become the administrator of the conference call bridge when a triggering event occurs. The systems and methods also allow an administrator to identify a new endpoint device from which valid control commands can be received.

公开(公告)号：US09742823B2

公开(公告)日：2017-08-22

申请号：US14330071

申请日：2014-07-14

Applicant: Vonage Business Inc.

Inventor： Royee Uriel Tichauer

IPC: H04L12/16 ,  H04L29/06 ,  H04M3/56 ,  H04L12/18 ,  H04M7/12

CPC classification number: H04L65/4053 ,  H04L12/1827 ,  H04M3/568 ,  H04M7/1205 ,  H04M2201/41

Abstract: Methods and systems for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices are provided herein. In some embodiments, a method for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices may include receiving an indication of a first participant to whom remarks are to be addressed; determining identification information associated with the first participant; and transmitting the identification information associated with the first participant to one or more of the plurality of participant devices.

公开(公告)号：US09729347B2

公开(公告)日：2017-08-08

申请号：US14194220

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Barry Fleming

IPC: H04L12/16 ,  H04L12/46 ,  H04L29/06 ,  H04L12/26

CPC classification number: H04L12/462 ,  H04L12/4625 ,  H04L41/0896 ,  H04L43/062 ,  H04L43/08 ,  H04L43/16 ,  H04L65/1083 ,  H04L65/403

Abstract: A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user.

公开(公告)号：US09647943B2

公开(公告)日：2017-05-09

申请号：US14752086

申请日：2015-06-26

Applicant: Vonage Business Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Jonathan Alexander

IPC: H04L12/56 ,  H04M7/00 ,  H04L12/803 ,  H04L12/54 ,  H04L29/06 ,  H04L12/851

CPC classification number: H04L47/125 ,  H04L12/56 ,  H04L47/24 ,  H04L65/1053 ,  H04L65/80 ,  H04M3/367 ,  H04M3/42314 ,  H04M7/006 ,  H04M7/0084

Abstract: A system and method is provided for two-tiered load balancing on a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX). The system includes a plurality of client devices, at least one device load balancer, and at least one call load balancer. The device load balancer identifies a device group to which each client device belongs; and a cluster of computing resources for processing calls for the device group. The cluster is assigned to the device group based on prescribed conditions. In response to a communications request, call load balancers in communication with the device load balancers dynamically determine if predefined conditions are currently being met within an identified cluster of computing resources. If the predefined conditions are currently being met, then the communications request for a primary client device associated with the request is established via one of a plurality of server nodes within the cluster of computing resources.

公开(公告)号：US09565220B2

公开(公告)日：2017-02-07

申请号：US12971747

申请日：2010-12-17

Applicant: Richard Petillo ,  Vishal Patel ,  William Lonergan ,  Nirav Kadakia ,  Michael South ,  Zhiyu Guo

Inventor： Richard Petillo ,  Vishal Patel ,  William Lonergan ,  Nirav Kadakia ,  Michael South ,  Zhiyu Guo

IPC: H04L29/06 ,  H04M3/38 ,  H04M7/00

CPC classification number: H04L65/1076 ,  H04L63/10 ,  H04L65/1069 ,  H04M3/38 ,  H04M7/0078

Abstract: Systems and methods for preventing fraud in an IP based telephony system include noting when an IP based telephony device sent to a new customer is not installed and registered with the system. If a new customer never attempts to register a device which was sent to the new customer, the system will assume that the new customer submitted false or erroneous address information. A new customer is prevented from taking any actions that would result in new charges until the new customer has registered an IP device sent to the new customer. Likewise, the system will act to prevent a phone verification service from reaching a new customer at his newly assigned telephone number until after the new customer has registered an IP based telephony device sent to the new customer.

Abstract translation: 在基于IP的电话系统中防止欺诈的系统和方法包括当发送给新客户的基于IP的电话设备未被安装并且向系统注册时注意到。 如果新客户从未尝试注册发送给新客户的设备，系统将假设新客户提交虚假或错误的地址信息。 新客户无法采取任何可能导致新费用的行为，直到新客户注册了发送给新客户的IP设备。 同样，系统将采取行动，防止电话验证服务以新分配的电话号码到达新客户，直到新客户注册了发送给新客户的基于IP的电话设备。