公开(公告)号：US09516153B2

公开(公告)日：2016-12-06

申请号：US14312805

申请日：2014-06-24

Applicant: Vonage Business Inc.

Inventor： Royee Uriel Tichauer

IPC: H04M1/725 ,  H04W4/00 ,  H04M3/42 ,  H04W4/18 ,  H04M1/656 ,  H04M1/658

CPC classification number: H04M1/72552 ,  H04M1/656 ,  H04M1/658 ,  H04M3/42221 ,  H04W4/18 ,  H04W4/60

Abstract: A method and system for integrating telecommunication session output with one or more applications are provided herein. The method for integrating telecommunication session output with one or more applications includes communicating with one or more second devices in a telecommunication session using a first application disposed on a first device; tracking attributes associated with the telecommunication session; recording at least a portion of the telecommunication session on the first device to produce a session recording; and storing the attributes and at least one of the session recording, or a text transcription of the session recording in a second application on the first device.

Abstract translation: 本文提供了一种用于将电信会话输出与一个或多个应用集成的方法和系统。 用于将电信会话输出与一个或多个应用集成的方法包括使用布置在第一设备上的第一应用与电信会话中的一个或多个第二设备进行通信; 跟踪与电信会话相关的属性; 在所述第一设备上记录所述电信会话的至少一部分以产生会话记录; 以及将所述会话记录中的所述属性和所述会话记录中的至少一个或所述会话记录的文本转录存储在所述第一设备上的第二应用中。

公开(公告)号：US20200153963A1

公开(公告)日：2020-05-14

申请号：US16745489

申请日：2020-01-17

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

公开(公告)号：US20180063326A1

公开(公告)日：2018-03-01

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04M3/4936 ,  H04M3/527 ,  H04M2201/40 ,  H04M2203/2072

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.

公开(公告)号：US10827065B2

公开(公告)日：2020-11-03

申请号：US16745489

申请日：2020-01-17

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493 ,  H04M3/527

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the method comprises transmitting, by a call processing system, (A) voice-based data generated during the telecommunication session and (B) identification information of at least one of the first or second participants to a computerized virtual assistant system, wherein the voice-based data generated during the telecommunication session includes an actionable command; and receiving, from the computerized virtual assistant system, a response from at least one service provider regarding a performance of the actionable command.

公开(公告)号：US10567579B2

公开(公告)日：2020-02-18

申请号：US15245637

申请日：2016-08-24

Applicant: VONAGE BUSINESS INC.

Inventor： Royee Uriel Tichauer ,  Iliya Barenboim ,  Lihi Gendelis ,  Tzachi Azo ,  Natan Shaltiel ,  Sagi Dudai

IPC: H04M3/493

Abstract: Systems and methods for providing integrated computerized personal assistant services in telephony communications are provided herein. In some embodiments, the system may include a call processing system configured to transmit voice-based data generated during a telecommunication session between multiple participants, and a computerized virtual assistant system configured to analyze the voice-based data received to identify the presence of actionable commands, determine at least one service provider associated with the identified actionable command, generate and transmit at least one request for performance of the actionable command to the at least one service provider, receive, from each of the at least one service providers, a response to the at least one request for performance of the actionable command, and transmit, to the call processing system, a notification based on the responses received from the at least one service provider.

公开(公告)号：US09742823B2

公开(公告)日：2017-08-22

申请号：US14330071

申请日：2014-07-14

Applicant: Vonage Business Inc.

Inventor： Royee Uriel Tichauer

IPC: H04L12/16 ,  H04L29/06 ,  H04M3/56 ,  H04L12/18 ,  H04M7/12

CPC classification number: H04L65/4053 ,  H04L12/1827 ,  H04M3/568 ,  H04M7/1205 ,  H04M2201/41

Abstract: Methods and systems for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices are provided herein. In some embodiments, a method for identifying intended recipients of remarks from a speaker in a communications session established among a plurality of participant devices may include receiving an indication of a first participant to whom remarks are to be addressed; determining identification information associated with the first participant; and transmitting the identification information associated with the first participant to one or more of the plurality of participant devices.