公开(公告)号：US10033862B2

公开(公告)日：2018-07-24

申请号：US13959517

申请日：2013-08-05

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Paul Roller Michaelis

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/53

Abstract: A communication endpoint is configured to record content, which may be audio content, video content, and/or other content, and send the recorded content to an endpoint, such as a contact center. In one instance, the communication endpoint initiates content recording upon the detection of an outbound user-initiated request, such as an emergency request, and transmits the recorded content when the communication session has been established. As another example, the communication endpoint may record content in a circular manner such that a latest content corresponding to a predetermined amount of time may be transmitted when the communication session has been established.

公开(公告)号：US20170353694A1

公开(公告)日：2017-12-07

申请号：US15173350

申请日：2016-06-03

Applicant: Avaya Inc.

Inventor： John H. Yoakum

IPC: H04N7/15 ,  G06F3/0481 ,  G06F3/0484 ,  G06F3/16

CPC classification number: H04N7/15 ,  G06F3/165 ,  H04M3/566 ,  H04M7/0027

Abstract: Systems and methods for controlling the privileges of participants in a multiparty interaction are described, wherein participants in the multiparty interaction are distributed among a plurality of areas, each area having different privileges, and further wherein a participant may obtain the privileges of another area by moving to the other area.

公开(公告)号：US09614890B2

公开(公告)日：2017-04-04

申请号：US13955023

申请日：2013-07-31

Applicant: Avaya Inc.

Inventor： Harvey Waxman ,  John H. Yoakum

IPC: G06F15/16 ,  H04L29/08 ,  H04L29/06

CPC classification number: H04L67/02 ,  H04L65/1006 ,  H04L65/1053 ,  H04L65/608 ,  H04L67/141

Abstract: Embodiments include acquiring and correlating Web Real-Time Communications (WebRTC) interactive flow characteristics, and related methods, systems, and computer-readable media. In one embodiment, a method for acquiring and correlating characteristics of WebRTC interactive flows comprises receiving, by an acquisition agent of a WebRTC client executing on a computing device, a peer connection initiation dialog for establishing a WebRTC interactive flow. The method further comprises determining, by the acquisition agent, one or more characteristics of the WebRTC interactive flow based on the peer connection initiation dialog. The method additionally comprises receiving, by a correlation agent, the one or more characteristics of the WebRTC interactive flow from the acquisition agent, and storing the one or more characteristics of the WebRTC interactive flow. The method also comprises correlating, by the correlation agent, one or more stored characteristics, and generating, by the correlation agent, one or more interaction records based on the correlating.

公开(公告)号：US20160364672A1

公开(公告)日：2016-12-15

申请号：US14735493

申请日：2015-06-10

Applicant: Avaya Inc.

Inventor： Tony McCormack ,  John H. Yoakum ,  Neil O'Connor

IPC: G06Q10/06

CPC classification number: G06Q10/06393

Abstract: Mechanisms for controlling a light system are provided. A first business metric value is received that quantifies a business metric relevant to a business-related entity at a respective time. An illumination state of a plurality of different illumination states of the light system based on the first business metric value is determined. Each illumination state corresponds to an emission of a pattern of electromagnetic radiation of a plurality of different patterns of electromagnetic radiation. The light system is positioned in a location associated with the business-related entity. The light system is signaled to enter the first illumination state.

Abstract translation: 提供了一种用于控制光系统的机构。 接收到在相应时间量化与业务相关实体相关的业务度量的第一业务度量值。 确定基于第一业务度量值的光系统的多个不同照明状态的照明状态。 每个照明状态对应于多个不同图案的电磁辐射的电磁辐射图案的发射。 光系统位于与业务相关实体相关联的位置。 信号灯指示进入第一照明状态。

公开(公告)号：US09497830B1

公开(公告)日：2016-11-15

申请号：US14812203

申请日：2015-07-29

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Clark D. Petrie

IPC: H05B37/02

CPC classification number: H05B37/0272

Abstract: A lighting structure having a climate sensor is disclosed. In one example, a lighting structure includes at least one light source and at least one climate sensor. Each climate sensor is configured to determine at least one ambient climate characteristic value that quantifies an ambient climate characteristic at a location distant from the lighting structure. For example, an ambient climate characteristic may be an ambient temperature of a distant object in the same room as the lighting structure. The lighting structure also includes a controller in communication with the at least one climate sensor. The controller is configured to receive the at least one ambient climate characteristic value from the at least one climate sensor. The controller is further configured to transmit information based on the at least one ambient climate characteristic value to a network.

Abstract translation: 公开了一种具有气候传感器的照明结构。 在一个示例中，照明结构包括至少一个光源和至少一个气候传感器。 每个气候传感器被配置成确定至少一个环境气候特征值，其量化远离照明结构的位置处的环境气候特性。 例如，环境气候特征可以是与照明结构在同一房间中的远处物体的环境温度。 照明结构还包括与至少一个气候传感器通信的控制器。 控制器被配置为从至少一个气候传感器接收至少一个环境气候特征值。 控制器还被配置为基于至少一个环境气候特性值向网络发送信息。

公开(公告)号：US20160191655A1

公开(公告)日：2016-06-30

申请号：US14585376

申请日：2014-12-30

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Tony McCormack

IPC: H04L29/08 ,  G06F3/0484 ,  G06F3/0485

CPC classification number: H04L67/306 ,  G06F3/013 ,  G06F3/017 ,  G06F3/0484 ,  G06F3/04895 ,  G06F9/453

Abstract: Interactive contact center menu traversal via text stream interaction is disclosed. A user device establishes an interactive session with a server device. The user device receives, from the server device, a first text stream comprising a first contact center prompt. The user device scrolls a plurality of text components of the first text stream on a display over a first text stream presentation period of time, with text components presented earlier in time being replaced on the display with subsequent text components. The user device receives, from a user, a first user input in response to the first text stream and communicates the first user input to the server device.

Abstract translation: 公开了通过文本流互动的交互式联络中心菜单遍历。 用户设备与服务器设备建立交互式会话。 用户设备从服务器设备接收包括第一联系中心提示的第一文本流。 用户设备在第一文本流呈现时段上在显示器上滚动第一文本流的多个文本分量，其中在时间上较早呈现的文本分量在随后的文本分量的显示器上被替换。 用户设备从用户接收响应于第一文本流的第一用户输入并将第一用户输入传送到服务器设备。

公开(公告)号：US09094376B2

公开(公告)日：2015-07-28

申请号：US14147816

申请日：2014-01-06

Applicant: Avaya Inc.

Inventor： Venkatesh Krishnaswamy ,  Eunsoo Shim ,  John H. Yoakum

IPC: H04L9/32 ,  H04L29/06

CPC classification number: H04L63/0428 ,  H04L63/08 ,  H04L63/102 ,  H04L63/126

Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for facilitating communications based on a trusted relationships. A system configured to practice the method first receives a communication request from a second communication device for a specific resource, wherein the communication request is based, at least in part, on trust information generated by a previously established trusted relationship. The system confirms, via an access to a trust database and using the trust information, (1) an identity of a sender of the communication request and (2) access permissions for a requested resource. Then, if the identity and the access permissions are confirmed, the system establishes communications between the first communications device and the second communications device in response to the communication request according to the specific resource. The trust information can include a trust user ID and a trust key.

Abstract translation: 本文公开了用于基于可信关系促进通信的系统，方法和非暂时性的计算机可读存储介质。 被配置为实施该方法的系统首先从用于特定资源的第二通信设备接收通信请求，其中，所述通信请求至少部分地基于由先前建立的可信关系生成的信任信息。 系统通过对信任数据库的访问和使用信任信息来确认（1）通信请求的发送方的身份和（2）所请求资源的访问权限。 然后，如果身份和访问许可被确认，则系统根据特定资源响应于通信请求建立第一通信设备和第二通信设备之间的通信。 信任信息可以包括信任用户ID和信任密钥。

公开(公告)号：US20150121250A1

公开(公告)日：2015-04-30

申请号：US14068943

申请日：2013-10-31

Applicant: Avaya Inc.

Inventor： Harvey S. Waxman ,  John H. Yoakum ,  Kundan Singh

IPC: H04L29/06 ,  G06F3/0482 ,  G06F3/0486 ,  G06F3/0481 ,  G06F3/0484

CPC classification number: H04L65/403 ,  G06F3/04817 ,  G06F3/0482 ,  G06F3/04842 ,  G06F3/0486 ,  H04L67/02

Abstract: Intelligently managing Web Real-Time Communications (WebRTC) interactive flows, and related systems, methods, and computer-readable media are disclosed herein. In one embodiment, a system for intelligently managing WebRTC interactive flows comprises at least one communications interface, and an associated computing device comprising a WebRTC client. The WebRTC client is configured to receive a user input gesture directed to one or more visual representations corresponding to one or more WebRTC users, and determine a context for the WebRTC client based on a current state of the WebRTC client. The WebRTC client is further configured to obtain one or more identity attributes associated with the one or more WebRTC users, and provide one or more WebRTC interactive flows including the one or more WebRTC users based on the context, the user input gesture, and the one or more identity attributes.

Abstract translation: 本文公开了智能地管理Web实时通信（WebRTC）交互流，以及相关的系统，方法和计算机可读介质。 在一个实施例中，用于智能地管理WebRTC交互流的系统包括至少一个通信接口和包括WebRTC客户端的相关联的计算设备。 WebRTC客户端被配置为接收针对与一个或多个WebRTC用户相对应的一个或多个视觉表示的用户输入手势，并且基于WebRTC客户端的当前状态来确定WebRTC客户端的上下文。 WebRTC客户端还被配置为获得与一个或多个WebRTC用户相关联的一个或多个身份属性，并且基于上下文，用户输入手势和一个WebRTC用户提供包括一个或多个WebRTC用户的一个或多个WebRTC交互流 或更多身份属性。

公开(公告)号：US20150120825A1

公开(公告)日：2015-04-30

申请号：US14063686

申请日：2013-10-25

Applicant: AVAYA, INC.

Inventor： Harvey Waxman ,  John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/403 ,  H04L67/36

Abstract: Disclosed is a system and method for sequential segregated synchronized transcript for a multi-party conference. Multiple transcriptions, or their textual streams, are utilized to build segregated, time oriented user interfaces. Horizontally overlapping segments may reflect talk-over of two or more conference participants talking at the same time.

Abstract translation: 公开了用于多方会议的顺序分离的同步录音的系统和方法。 多个转录或其文本流被用于构建隔离的，面向时间的用户界面。 水平重叠的细分可能反映了两个或更多的会议参与者在同一时间进行交谈。

公开(公告)号：US20150039760A1

公开(公告)日：2015-02-05

申请号：US13955711

申请日：2013-07-31

Applicant: Avaya Inc.

Inventor： John H. Yoakum

IPC: H04L29/06

CPC classification number: H04L65/1059 ,  H04L65/1069 ,  H04L65/608 ,  H04L67/025

Abstract: Remotely controlling Web Real-Time Communications (WebRTC) client functionality via WebRTC data channels, and related methods, systems, and computer-readable media are disclosed. In this regard, in one embodiment, a method for remotely controlling WebRTC client functionality comprises establishing, by a first WebRTC client executing on a first computing device and a second WebRTC client executing on a second computing device, a WebRTC media channel between the first WebRTC client and the second WebRTC client. The method further comprises establishing, between the first WebRTC client and the second WebRTC client, a WebRTC data channel affiliated with the WebRTC media channel. The method also comprises receiving, by the second WebRTC client, a client control signal originating from the first WebRTC client via the WebRTC data channel. The method additionally comprises, responsive to receiving the client control signal via the WebRTC data channel, modifying a functionality associated with the second WebRTC client.

Abstract translation: 公开了通过WebRTC数据通道和相关方法，系统和计算机可读介质远程控制Web实时通信（WebRTC）客户端功能。 在这方面，在一个实施例中，用于远程控制WebRTC客户端功能的方法包括由在第一计算设备上执行的第一WebRTC客户端和在第二计算设备上执行的第二WebRTC客户端建立在第一WebRTC之间的WebRTC媒体信道 客户端和第二个WebRTC客户端。 所述方法还包括在所述第一WebRTC客户端和所述第二WebRTC客户端之间建立与所述WebRTC媒体信道相关联的WebRTC数据信道。 该方法还包括由第二WebRTC客户端经由WebRTC数据信道接收源自第一WebRTC客户端的客户端控制信号。 该方法还包括响应于经由WebRTC数据信道接收客户端控制信号来修改与第二WebRTC客户端相关联的功能。