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公开(公告)号：US09396234B2
公开(公告)日：2016-07-19
申请号：US12474976
申请日：2009-05-29
CPC分类号： G06F17/30516
摘要： Embodiments of the present invention provide a method, system and computer program product for an event monitoring tool configured for complex event processing (CEP). In one embodiment, a data processing system can include a CEP event monitoring tool configured for coupling to touch points over a network and a repository of a log of events occurring in the touch points. A dashboard can be displayed by the tool and can include a canvas view of events, associated interaction blocks each including filter criteria for associated events, and at least one activity triggered by an evaluation of at least one of the filter criteria in at least one of the interaction blocks for a corresponding one of the touch points. The canvas view further can include visual links between the events and the associated interaction blocks and between the activity and an interaction block amongst the interaction blocks triggering the activity.
摘要翻译： 本发明的实施例提供了一种用于配置用于复杂事件处理（CEP）的事件监视工具的方法，系统和计算机程序产品。 在一个实施例中，数据处理系统可以包括被配置为耦合到网络上的接触点的CEP事件监控工具以及在触摸点中发生的事件记录库。 工具可以显示仪表板，并且可以包括事件的画布视图，每个包括关联事件的过滤标准的相关联的交互块，以及至少一个通过评估至少一个过滤器标准触发的活动 用于对应的一个触摸点的交互块。 画布视图还可以包括事件和相关联的交互块之间以及触发活动的交互块之间的活动和交互块之间的可视链接。
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公开(公告)号：US09152942B2
公开(公告)日：2015-10-06
申请号：US11833790
申请日：2007-08-03
摘要： The present invention discloses a solution for modifying a group list server to perform syndication feed operations. A syndication feed creation software component, a content gathering component, and a content extraction converting component can be added to a group list server. The modified group list server can continue to function as a traditional list server and can also function as a traditional feed server that is able to interoperate with standard, client-side feed readers. In one embodiment, the modified list server can repurpose syndication groups as to operate as syndication feed channels and can repurpose group members to operate as feed items.
摘要翻译： 本发明公开了一种用于修改组列表服务器以执行联合馈送操作的解决方案。 联合馈送创建软件组件，内容收集组件和内容提取转换组件可以被添加到组列表服务器。 修改的组列表服务器可以继续作为传统的列表服务器，并且还可以作为能够与标准的客户端馈送阅读器互操作的传统馈送服务器。 在一个实施例中，修改的列表服务器可以重新组合联合组作为联合馈送信道操作，并且可以重新使用组成员作为馈送项目来操作。
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公开(公告)号：US08850054B2
公开(公告)日：2014-09-30
申请号：US13352154
申请日：2012-01-17
CPC分类号： G06F15/16 , H04L29/06 , H04L29/06027 , H04L65/4084 , H04L65/607 , H04N21/2387 , H04N21/24 , H04N21/2402 , H04N21/2407 , H04N21/4825 , H04N21/6125 , H04N21/6587 , H04N21/84 , H04N21/8456
摘要： Illustrative embodiments disclose receiving a command to play a selected audio visual media on a client device. The client device determines portions of audio visual media from elected audio visual media and a sequence identifying each portion of the portions in a particular order for playing the portions. The portions and the sequence are determined according to a policy for playing each portion on the client device. The client device retrieves the portions to play in sequence and plays at least a partially retrieved first portion of the portions of the selected audio visual media on the client device. The first portion is identified based on the particular order in the sequence.
摘要翻译： 说明性实施例公开了接收在客户端设备上播放所选择的视听媒体的命令。 客户端设备从选定的视听媒体确定音频视频媒体的部分，以及以特定顺序识别部分的每个部分的序列来播放部分。 根据用于播放客户端设备上的每个部分的策略来确定部分和序列。 客户端设备按顺序检索要播放的部分，并播放客户端设备上所选择的可视媒体部分的至少部分获取的第一部分。 基于序列中的特定顺序来识别第一部分。
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公开(公告)号：US08825954B2
公开(公告)日：2014-09-02
申请号：US13407147
申请日：2012-02-28
IPC分类号： G06F12/00
CPC分类号： G06F12/0802 , G06F1/206 , G06F1/32 , G06F2212/502
摘要： Embodiments of the present invention provide a method, system and computer program product for weather adaptive environmentally hardened appliances. In an embodiment of the invention, a method for weather adaptation of an environmentally hardened computing appliance includes determining a location of an environmentally hardened computing appliance. Thereafter, a weather forecast including a temperature forecast can be retrieved for a block of time at the location. As a result, a cache policy for a cache of the environmentally hardened computing appliance can be adjusted to account for the weather forecast.
摘要翻译： 本发明的实施例提供了一种用于天气适应性环境恶化设备的方法，系统和计算机程序产品。 在本发明的一个实施例中，一种用于环境恶化的计算设备的天气适应的方法包括确定环境硬化的计算设备的位置。 此后，可以在该位置的一段时间内检索包括温度预报的天气预报。 因此，可以调整用于环境恶化的计算设备的缓存的缓存策略以考虑天气预报。
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65.发明授权Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system 有权使用复杂事件处理器（CEP）通过交互式语音响应（IVR）系统来指导对各个呼叫会话的处理公开(公告)号：US08817954B2
公开(公告)日：2014-08-26
申请号：US13404215
申请日：2012-02-24
CPC分类号： G10L15/26
摘要： Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
摘要翻译： 事件数据消息可以由交互式语音响应（IVR）系统提供给复杂事件处理器（CEP）。 事件数据消息可以包括Stream_ID和一系列文本元素。 Stream_ID可以唯一地标识呼叫者和IVR系统之间的呼叫会话。 一系列文本元素可以表示由呼叫者提供的语音输入。 CEP可以从具有相同Stream_ID的事件数据消息的一系列文本元素创建文本字符串。 文本字符串可以继承事件数据消息的Stream_ID。 CEP可以利用用户定义的业务规则来处理文本字符串。 当CEP发出动作消息时，可以将文本字符串的Stream_ID追加到发送到IVR系统的动作消息。 IVR系统可以相应地修改与动作消息的Stream_ID相关联的呼叫会话。
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公开(公告)号：US08717945B2
公开(公告)日：2014-05-06
申请号：US12977946
申请日：2010-12-23
CPC分类号： H04W4/24 , G06Q50/10 , H04L12/1403 , H04L67/2842
摘要： A method for application-specific chargeback of content cached at a wireless tower of a RAN includes receiving a request for content from an end user device in a base station of a RAN and routing the request to an application in a packet switched data communications network from the base station by way of a CN. Content from the application can be received in the base station within a response to the request, the response can be cached in a local cache of the base station in connection with the application and the response can be forwarded to the end user device. Subsequently, in response to a new request for the content received in the base station, the content can be served in a response from the local cache. Further, an identity of the application can be transmitted to a remote charging service external to the base station but within the RAN for charging the application in consequence of having served the content from the local cache of the base station.
摘要翻译： 用于在RAN的无线塔处缓存的内容的针对特定应用的退款的方法包括从RAN的基站中的终端用户设备接收对内容的请求，并将该请求路由到分组交换数据通信网络中的应用， 基地台通过CN。 可以在响应于该请求的基站内接收来自该应用的内容，该响应可被缓存到与该应用相关联的基站的本地高速缓存中，该响应可被转发到最终用户设备。 随后，响应于对在基站中接收的内容的新请求，可以从本地高速缓存的响应中服务该内容。 此外，由于已经从基站的本地高速缓存服务了内容，所以应用的身份可以被发送到基站外部但在RAN内的用于对应用进行计费的远程计费服务。
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公开(公告)号：US20130132326A1
公开(公告)日：2013-05-23
申请号：US13367981
申请日：2012-02-07
IPC分类号： G06N5/02
CPC分类号： G06N5/025
摘要： An object cache framework client selects a rule-set object in an object cache framework. The rule-set object comprises a rule-set (set of business rules). The object cache framework client evaluates criteria of the rule-set against properties of a plurality of rules engines. The object cache framework client determines if the properties of a rules engine, from a plurality of rules engines, satisfy the criteria of the rule-set. The object cache framework client supplies the rule-set object to the rules engine for execution of the rule-set.
摘要翻译： 对象缓存框架客户机在对象缓存框架中选择规则集对象。 规则集对象包括规则集（业务规则集）。 对象缓存框架客户端针对多个规则引擎的属性来评估规则集的标准。 对象缓存框架客户端确定来自多个规则引擎的规则引擎的属性是否满足规则集的标准。 对象缓存框架客户机将规则集对象提供给规则引擎以执行规则集。
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公开(公告)号：US20120290687A1
公开(公告)日：2012-11-15
申请号：US13106860
申请日：2011-05-13
IPC分类号： G06F15/16
摘要： A network system includes multiple network resource information handling systems (IHSs) for managing applications and application communications. An IHS operating system initializes an application optimizer to provide application acceleration capability to application optimizers, such as application delivery controllers (ADCs) and wide area network (WAN) optimizer controllers (WOCs) within the network system. Upon receipt of a server application request message (SARM), a network system server responds with a restful application optimizer message (RAOM) that includes protocol, policy, and other application optimizer information that pertains to the requesting SARM. Application optimizers may include clients, ADCs and WOCs that reside within the message communication path between client and server. Application optimizers may store protocol, policy, and other information from RAOM 280 to populate application table data. Application optimizers intercept messages between network resources of the network system and apply message policies to improve message performance thereby improving application performance within the network system. Application acceleration provides improvements in quality of experience (QoE) and quality of service (QoS).
摘要翻译： 网络系统包括用于管理应用和应用通信的多个网络资源信息处理系统（IHS）。 IHS操作系统初始化应用优化器，为应用优化器（如网络系统中的应用交付控制器（ADC））和广域网（WAN）优化器控制器（WOC））提供应用加速功能。 在接收到服务器应用请求消息（SARM）之后，网络系统服务器响应包括与请求的SARM有关的协议，策略和其他应用优化器信息的安静应用优化器消息（RAOM）。 应用优化器可能包括客户端，ADC和驻留在客户端和服务器之间的消息通信路径中的WOC。 应用优化器可以存储来自RAOM 280的协议，策略和其他信息来填充应用表数据。 应用优化器拦截网络系统的网络资源之间的消息，并应用消息策略来提高消息性能，从而提高网络系统内的应用性能。 应用加速提供了体验质量（QoE）和服务质量（QoS）的改进。
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69.发明授权Implementing a contact center using open standards and non-proprietary components 有权使用开放标准和非专有组件实施联络中心公开(公告)号：US08259923B2
公开(公告)日：2012-09-04
申请号：US11680304
申请日：2007-02-28
CPC分类号： H04M3/5233 , H04M3/5175 , H04M7/006
摘要： The present invention discloses an open contact center formed from multiple contact center components that conform to open standards and that intercommunicate utilizing open standards. The open contact center can provide automated interactive communications with callers, can provide queue management for callers waiting to communicate with live agents, can provide skills based routing for assigning live agents to callers based upon skills of the live agents and skills needed by the callers, and can provide tooling for provisioning and monitoring the live agents. In one configuration, the contact center components can execute within a middleware solution, such as WEBSPHERE, that has IP Multimedia Subsystem capability. Additionally, the contact center components can be implemented as service oriented architecture (SOA) components that communicate over an enterprise service bus (ESB).
摘要翻译： 本发明公开了一种由符合开放标准的多个接触中心部件形成的开放接触中心，并且利用开放标准相互通信。 开放式联络中心可以提供与呼叫者的自动交互式通信，可以为等待与实时代理通信的呼叫者提供队列管理，可以基于呼叫者所需的实时代理和技能的技能，为呼叫者提供基于技能的路由， 并且可以提供用于配置和监视实时代理的工具。 在一种配置中，联络中心组件可以在具有IP多媒体子系统功能的中间件解决方案（如WEBSPHERE）中执行。 此外，联络中心组件可以实现为通过企业服务总线（ESB）进行通信的面向服务的架构（SOA）组件。
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公开(公告)号：US20120165036A1
公开(公告)日：2012-06-28
申请号：US12977980
申请日：2010-12-23
IPC分类号： H04W64/00
CPC分类号： H04W4/02 , H04L67/2842 , H04W88/08
摘要： Embodiments of the present invention provide a method, system and computer program product for wireless tower caching. In an embodiment of the invention, a method for wireless tower caching in a radio access network (RAN) can include receiving a response to a request from an end user device wirelessly coupled to a base station of the RAN, determining geographic positioning data for the response and identifying a most geographically wireless tower coupled to the RAN relative to the determined geographic positioning data (such as the closest wireless tower to the determined geographic positioning data). Thereafter, the response can be cached at a cache in a base station of the identified wireless tower. In this way, the cached content can remain relevant for a significant period of time in as much as the correlation between a likely position of the end user device and the content cached at the base station of the wireless tower at the time of use of the cached content is strong.
摘要翻译： 本发明的实施例提供了一种用于无线塔式缓存的方法，系统和计算机程序产品。 在本发明的一个实施例中，用于无线电接入网络（RAN）中的无线塔式高速缓存的方法可以包括：接收来自无线耦合到RAN基站的终端用户设备的请求的响应，确定用于 响应并识别相对于所确定的地理定位数据（诸如到确定的地理定位数据的最接近的无线塔）而耦合到RAN的大多数地理无线塔。 此后，该响应可被缓存在所识别的无线塔的基站中的高速缓存上。 以这种方式，缓存的内容可以在相当长的时间内保持相关性，只要最终用户设备的可能位置与在使用无线电塔的无线塔的基站处高速缓存的内容之间的相关性 缓存的内容很强。
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