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    Method of managing, in a telecommunication network, user data of a user who may move from a base work area associated with a base exchange to another work area associated with another exchange
    72.
    发明授权
    Method of managing, in a telecommunication network, user data of a user who may move from a base work area associated with a base exchange to another work area associated with another exchange 失效
    在电信网络中管理可以从与基站交换机相关联的基础工作区域移动到与另一交换机相关联的另一工作区域的用户的用户数据的方法

    公开(公告)号：US5423068A

    公开(公告)日：1995-06-06

    申请号：US73792

    申请日：1993-06-08

    Applicant: Hubertus P. J. Hecker

    Inventor： Hubertus P. J. Hecker

    IPC: H04M3/00 ,  H04M3/42 ,  H04Q3/00 ,  H04Q3/545 ,  H04W8/04 ,  H04W8/12 ,  H04W8/18 ,  H04W8/20 ,  H04B7/00

    CPC classification number: H04W8/04 ,  H04M3/387 ,  H04M3/42229 ,  H04Q3/0016 ,  H04M2201/36 ,  H04W8/12 ,  H04W8/18 ,  H04W8/20

    Abstract: A method of managing, in a telecommunication network, user data of a user who may move from a base work area associated with a base exchange which comprises a base memory to another work area associated with another exchange which comprises another memory, independent of whether or not the user is communicating. The method comprises effecting a coupling between the base memory and the another memory when the user moves from the base work area to the another work area; copying a largest portion of the user data stored in the base memory and storing the copied data in the another memory via the coupling, the user data stored in the base memory remaining available for further copying, and changes to be made in the user data taking place both in the base memory and in the another memory. The copied portion of the user data stored in the another memory is inspected for correctness with respect to the user data stored in the base memory and, in the event of correctness of the copied portion of the user data, the portion of the user data stored in the another memory is made available for further copying. Changes to be made in the data take place only in the another memory, and the copied portion of the user data stored in the base memory thereafter becomes unavailable for further copying.

    Abstract translation: 一种在电信网络中管理用户的用户数据的方法，所述用户数据可以从与包括基础存储器的基础交换机相关联的基础工作区域移动到与包括另一存储器的另一个交换机相关联的另一个工作区域，而与另一个交换机无关， 不是用户正在通信。 该方法包括当用户从基本工作区域移动到另一个工作区域时，实现基础存储器与另一个存储器之间的耦合; 复制存储在基本存储器中的用户数据的最大部分，并通过耦合将复制的数据存储在另一存储器中，存储在基本存储器中的剩余可用于进一步复制的用户数据以及在用户数据采集中进行的改变 将它们放在基础存储器和另一个存储器中。 检查存储在另一存储器中的用户数据的复制部分是否相对于存储在基本存储器中的用户数据的正确性，并且在用户数据的复制部分的正确性的情况下存储用户数据的部分 在另一个存储器中可用于进一步复制。 在数据中进行的更改仅在另一存储器中进行，并且之后存储在基本存储器中的用户数据的复制部分变得不可用于进一步复制。

    Voice storage/retrieval system with memory address generator successively initialized with start-point addresses
    73.
    发明授权
    Voice storage/retrieval system with memory address generator successively initialized with start-point addresses 失效
    具有存储器地址生成器的语音存储/检索系统用起点地址连续初始化

    公开(公告)号：US4985914A

    公开(公告)日：1991-01-15

    申请号：US464327

    申请日：1990-01-12

    Applicant: Masayuki Fukunaga

    Inventor： Masayuki Fukunaga

    IPC: G10L13/04 ,  G06F3/16 ,  G10L13/00 ,  H04M3/533

    CPC classification number: H04M3/533 ,  G06F3/16 ,  H04M2201/36

    Abstract: In a voice storage and retrievel system, a controller generates a series of start-point addresses and a series of end-point addresses from a dialled signal sent from a registered subscriber station. The start-point addresses are sequentially stored into a first FIFO and the end-point addresses are successively stored into a second FIFO. The output of the first FIFO is successively supplied as an initial count value to an address generator whose output is connected to a comparator as well as to a voice segment memory, the output of the second FIFO being supplied to the comparator as a reference value. The address generator increments its output beginning with each successive initial value to read voice segments from the voice segment memory for transfer to a line buffer coupled to the subscriber station. When the output of address generator becomes equal to the reference value, the comparator causes the FIFO memories to advance their addresses by one location so that subsequent addresses appear at their respective outputs. An end-of-block detect counter is provided to detect when the line buffer is full to cause it to read the voice segments therefrom for transmission to the subscriber station.

    Abstract translation: 在语音存储和检索系统中，控制器从从注册用户站发送的拨号信号生成一系列起点地址和一系列终点地址。 起点地址被顺序存储在第一FIFO中，并且终点地址被连续地存储到第二FIFO中。 将第一FIFO的输出作为初始计数值连续提供给地址发生器，其输出连接到比较器以及语音段存储器，第二FIFO的输出作为参考值提供给比较器。 地址发生器从每个连续的初始值开始递增其输出，以从语音段存储器读取语音段，以传送到耦合到用户站的行缓冲区。 当地址发生器的输出变为等于参考值时，比较器使FIFO存储器将它们的地址推进一个位置，以便随后的地址出现在它们各自的输出端。 提供块结束检测计数器以检测行缓冲器何时已满，使其从其中读取语音段以便传输到订户站。

    Techniques for behavioral pairing in a contact center system
    78.
    发明授权
    Techniques for behavioral pairing in a contact center system 有权

    公开(公告)号：US09871924B1

    公开(公告)日：2018-01-16

    申请号：US15000739

    申请日：2016-01-19

    Applicant: Afiniti Europe Technologies Limited

    Inventor： Zia Chishti

    IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523

    CPC classification number: H04M3/5233 ,  H04M3/5183 ,  H04M3/5232 ,  H04M3/5235 ,  H04M2201/18 ,  H04M2201/36

    Abstract: Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

    TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM
    79.
    发明申请
    TECHNIQUES FOR BENCHMARKING PAIRING STRATEGIES IN A CONTACT CENTER SYSTEM 审中-公开

    公开(公告)号：US20170366671A1

    公开(公告)日：2017-12-21

    申请号：US15691163

    申请日：2017-08-30

    Applicant: Afiniti Europe Technologies Limited

    Inventor： Zia CHISHTI

    IPC: H04M3/523 ,  H04M3/51

    CPC classification number: H04M3/5232 ,  H04M3/5141 ,  H04M3/5233 ,  H04M3/5235 ,  H04M2201/18 ,  H04M2201/36

    Abstract: Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: determining for each contact of a plurality of contacts, an associated plurality of historical contact assignments; determining, for each contact, an associated outcome value; partitioning, for each contact, the associated plurality of historical assignments into a first associated subset assigned using a first pairing strategy and a second associated subset assigned using a second pairing strategy; determining, for each contact, a first portion of the associated outcome value attributable to the first associated subset and a second portion of the associated outcome value attributable to the second associated subset; and outputting a difference in performance between the first and second pairing strategies according to the first and second associated portions of the associated outcome value for each contact.

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