SYSTEMS AND METHODS FOR A DELIVERY COMPLETION AUDIT TOOL

    公开(公告)号:US20210272057A1

    公开(公告)日:2021-09-02

    申请号:US16805684

    申请日:2020-02-28

    Applicant: Coupang Corp.

    Abstract: A computerized system for generating a single page user interface that includes a display, memory storing instructions, and at least one processor that may be configured to execute instructions to perform operations. The operations may include receiving an invoice ID for a customer from a first database, receiving delivery completion picture associated with the invoice ID from a second database, receiving a delivery information from a third database, generating a critical delivery information set and a data analytics set based on the invoice ID, the delivery completion picture, and the delivery information. Furthermore, the system may generate a single page user interface including information from the critical delivery information set and the data analytics set. Moreover, the single page user is displayed on the display wherein the single page user interface is configured to receive inputs from a user, and update the user interface in response to the received inputs.

    SYSTEMS AND METHODS FOR CALL DEFLECTION FOR PRODUCT RETURN OR EXCHANGE

    公开(公告)号:US20210264359A1

    公开(公告)日:2021-08-26

    申请号:US17306445

    申请日:2021-05-03

    Applicant: Coupang Corp.

    Inventor: Remesh VIJAYAN

    Abstract: The embodiments of the present disclosure provide systems and methods for call deflection, comprising receiving, via a telephone communication from a mobile device of a user, a request for return or exchange, accessing a purchase history of the user to identify at least one order satisfying a predetermined return criteria, generating a unique hyperlink for the user, sending the unique hyperlink to the mobile device of the user, receiving, from the mobile device of the user, a selection of at least one product in the at least one order for return or exchange, and modifying a database to register the at least one product for return or exchange. The unique hyperlink may be assigned to the at least one order that satisfies the predetermined return criteria such that, when activated by the user, the mobile device is configured to display the at least one order.

    COMPUTERIZED SYSTEMS AND METHODS FOR DETERMINING AUTHENTICITY USING MICRO EXPRESSIONS

    公开(公告)号:US20210264011A1

    公开(公告)日:2021-08-26

    申请号:US17316299

    申请日:2021-05-10

    Applicant: Coupang Corp.

    Inventor: Xiaojun Huang

    Abstract: Systems and methods are provided for calculating authenticity of a human user. One method comprises receiving, via a network, an electronic request from a user device, instantiating a video connection with the user device; generating, using a database of questions, a first question; providing, via the network, the generated question to the user device; analyzing video and audio data received via the connection to extract facial expressions, calculating, using convolutional neural networks, first data and second data corresponding predetermined emotions based on facial expressions and audio data; generating candidate emotion data using the first and second data; determining whether the candidate emotion data predicts a predetermined emotion, and generating a second question to collect additional data for aggregating with the first and second data or determining the authenticity of the user and using the determined authenticity to decide on the user request.

    SYSTEMS AND METHODS FOR INTELLIGENT PREPARATION TIME ANALYSIS

    公开(公告)号:US20210256592A1

    公开(公告)日:2021-08-19

    申请号:US16794898

    申请日:2020-02-19

    Applicant: COUPANG CORP.

    Abstract: Disclosed are systems and methods for multi-point destination arrival time analysis. In one aspect, the system may include: a memory storing instructions; and at least one processor configured to execute the instructions to: receive a plurality of durations associated with at least one orderable item and associated metadata, the durations based on past history of producing the orderable items; store the plurality of durations associated with the at least one orderable item in a data store; retrieve, from the data store, the stored plurality of durations associated with the at least one item; receive an estimated preparation time for the at least one orderable item from a machine-learning algorithm; determine, based on the estimated preparation time, an assigned delivery worker associated with a second external system; and forward a request to the second external system to fulfill a delivery of the at least one orderable item.

    SYSTEMS AND METHODS FOR INITIAL ITEM GROUPING LOGIC

    公开(公告)号:US20210256471A1

    公开(公告)日:2021-08-19

    申请号:US16791432

    申请日:2020-02-14

    Applicant: COUPANG CORP

    Abstract: The present disclosure provides systems and methods for automatic packaging determination comprising a memory storing instructions and at least one processor performing steps comprising: receiving an order comprising at least one item; searching a data store to determine a tag, volume, and weight associated with each item; sorting the items into groups based on the tags of the items; performing an optimization process for each group of items having the same tag by: creating a data structure representing a first package of the group; iteratively simulating packing a largest remaining item of the group into the first package, wherein if the simulating determines that a threshold is exceeded: creating an additional data structure representing an additional package, and iteratively simulating packing a largest remaining item until all items of the group are packed into a package; and generating at least one list of items for the data structures representing packages.

    SYSTEMS AND METHODS FOR RECEIVING AND PROPAGATING EFFICIENT SEARCH UPDATES IN REAL TIME

    公开(公告)号:US20210256071A1

    公开(公告)日:2021-08-19

    申请号:US16791413

    申请日:2020-02-14

    Applicant: COUPANG CORP.

    Inventor: Seung Won LEE

    Abstract: A system for receiving and propagating efficient search updates includes one or more processors configured to receive, from a first external system via a network, a first entity change request to modify data in an entity associated with the first external system. The first entity change request is saved in an entity store. The received entity change request is pushed from the entity store to an event publisher for forwarding to a streaming service. The first entity change request is classified and forwarded, from the streaming service, to a search index database. The search index is then updated based on the classified entity change request.

    SYSTEMS AND METHODS FOR PROVIDING RESTOCK NOTIFICATIONS USING A BATCH FRAMEWORK

    公开(公告)号:US20210255908A1

    公开(公告)日:2021-08-19

    申请号:US17306012

    申请日:2021-05-03

    Applicant: Coupang Corp.

    Abstract: The embodiments of the present disclosure provide systems and methods for providing restock notification, comprising a memory storing instructions and at least one processor configured to execute the instructions. The processor may be configured to receive, from a user interface associated with a user, a first request for a restock notification associated with a product, and modify a database to assign a first status to the product. The processor may further be configured to receive a message indicating that the product is available for purchase, and modify the database to assign a second status to the product. The processor may configure a batch framework to periodically analyze the database to identify product with the second status assigned, and determine a notification schedule for sending the restock notification to the user. The processor may be configured to send the restock notification to the user based on the determined notification schedule.

    METHOD FOR MANAGING INVENTORY AND APPARATUS THEREOF

    公开(公告)号:US20210248546A1

    公开(公告)日:2021-08-12

    申请号:US16996755

    申请日:2020-08-18

    Applicant: Coupang Corp.

    Inventor: Byung Suk Yang

    Abstract: Provided is a method of managing inventory, the method including receiving location information indicating at least one space location among a plurality of space units and space information corresponding to the location information, calculating a state change amount related to the at least one space location based on at least one of the location information, the space information, and information on a previous space state for each of the plurality of space units, or updating the information on the previous space state for each of the plurality of space units with information on a current space state based on the state change amount. An inventory management apparatus performing the method is provided. A non-transitory computer readable recording medium for performing the method is provided.

    SYSTEMS AND METHODS FOR MULTI-POINT ARRIVAL ANALYSIS

    公开(公告)号:US20210235227A1

    公开(公告)日:2021-07-29

    申请号:US17130913

    申请日:2020-12-22

    Applicant: COUPANG CORP.

    Abstract: Disclosed are systems and methods for multi-point destination arrival time analysis. In one aspect, the system may include a memory storing instructions and at least one processor configured to execute the instructions to. The processor performs operations including receiving a request for an order, receiving an acceptance of an order associated with the first external system, determining, upon receiving the acceptance, a first arrival estimate, determining, upon assigning a delivery worker to fulfill the order, a second arrival estimate, and determining, upon receiving confirmation that the delivery worker has retrieved the order from the merchant, a third arrival estimate. Additionally, the operations may include and forwarding, upon their determination, the first, second, and third arrival estimates to the customer.

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