Abstract:
A wizard that from a fixed design can create various audio interfaces. The generated interfaces can be speech only, DTMF only, or various mixed speech and DTMF UIs. When specifying both speech and DTMF prompts, a number of combinations of these interfaces could be automatically generated. Robust speech recognition systems can be built by automatically generating a “shadow” DTMF application. The DTMF application will perform the same task as the primary speech application; however the transfer to a DTMF application could be done explicitly by the user, or could be transferred automatically (either a temporary or permanent transition) at a point in the call flow where there was a problem with the speech recognition.
Abstract:
A method, a system, and an apparatus for aiding a visual search in a list of learnable speech commands. The present invention is capable of making less commonly-used commands more salient and more commonly-used commands less salient. The present invention takes measurements of user interactions with a speech recognition interface and uses the measurements to aid in determining whether a user has learned or memorized more commonly-used commands. These more commonly-used commands are made less salient such that the unlearned commands are easier to find, thereby reducing the visual search time needed by a user.
Abstract:
A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to the expected waiting time.
Abstract:
A method and system for defining standard catch styles used in generating speech application code for managing catch events, in which a style-selection menu that allows for selection of one or more catch styles is presented. Each catch style represents a system response to a catch event. A catch style can be selected from the style-selection menu. For each selected catch style, the system can prepare a response for each catch event. If the selected catch style requires playing a new audio message in response to a particular catch event, a contextual message can be entered in one or more text fields. The contextual message entered in each text field corresponds to the new audio message that will be played in response to the particular catch event. In certain catch styles, the entered contextual message is different for each catch event, while in other catch styles, the entered contextual message is the same for each catch event. Finally, if the selected catch style does not require playing of a new audio message in response to a particular catch event, the system can replay the system prompt.
Abstract:
A MOSFET based, high voltage, high current AC electronic relay operating with normally closed contacts is disclosed. The relay includes at least one MOSFET switching circuit selectively switching between switch conducting and switch isolation. The at least one MOSFET switching circuit is normally closed and includes a plurality of inputs controlling the operation thereof. The plurality of inputs are connected to at least one rectifier such that a voltage differential exists between any two inputs of the MOSFET switching circuit providing a voltage source maintaining the MOSFET switching circuit normally closed. The relay also includes a control circuit linked to and controlling operation of the first transformer and second transformer. A switch for use in controlling operation of a MOSFET based, high voltage, high current AC electronic relay is also disclosed. The switch includes a key and a receptacle for selectively receiving the key at various positions. The receptacle includes a plurality of contacts for selective engagement with the key. The contacts includes first and second common contacts connecting to a common terminal, first and second relay block contacts connecting to a relay block, a normally closed contact coupled to a normally closed terminal and a normally open contact coupled to a normally open terminal. In use, the key is selectively positioned within the receptacle for placing the relay in an automatic mode, a normal mode or an energized mode.
Abstract:
A stabilizer bar assembly has a stabilizer bar and a pair of bushing assemblies. Each bushing assembly has an elastomeric bushing disposed around the stabilizer bar and an outer metal member disposed around the elastomeric bushing. The elastomeric bushing has a molded in rate plate to increase the stiffness of the elastomeric bushing. The outer metal member compresses the elastomeric bushing between the stabilizer bar and the outer metal member to a prespecified percent of compression. When the stabilizer bar rotates with respect to the outer metal member, the compression of the elastomeric bushing stops movement between the elastomeric bushing and the stabilizer bar and between the elastomeric bushing and the outer metal member. A fastening strap is attached to the outer metal member to attach the stabilizer bar assembly to a vehicle.