公开(公告)号：US08027842B2

公开(公告)日：2011-09-27

申请号：US12329996

申请日：2008-12-08

申请人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

发明人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor S. Moore

IPC分类号： G10L17/00

CPC分类号： G10L17/26 ,  H04M3/42 ,  H04M2201/40

摘要： A method of providing voice metrics over an established telephone call between a user and a subscriber can include receiving voice information from the user over the call and determining biometric information from the voice information for the user. The method further can include encoding the biometric metric information and sending the biometric information to the subscriber over the call.

摘要翻译： 通过用户和用户之间的建立的电话呼叫提供语音度量的方法可以包括通过呼叫从用户接收语音信息，并根据用户的语音信息确定生物特征信息。 该方法还可以包括编码生物测量度量信息并通过呼叫将生物特征信息发送给用户。

公开(公告)号：US20070260843A1

公开(公告)日：2007-11-08

申请号：US11382161

申请日：2006-05-08

申请人： Thomas Creamer ,  Curtis Hrischuk

发明人： Thomas Creamer ,  Curtis Hrischuk

IPC分类号： G06F12/00

CPC分类号： G06F12/0253 ,  G06F11/3428 ,  Y10S707/99953 ,  Y10S707/99957

摘要： Embodiments of the present invention address deficiencies of the art in respect to load balancing in an enterprise environment and provide a method, system and computer program product for garbage collection sensitive load balancing. In an embodiment of the invention, a method for memory tuning for garbage collection and CPU utilization optimization can be provided. The method can include benchmarking an application across multiple different heap sizes to accumulate garbage collection metrics and utilizing the garbage collection metrics accumulated during benchmarking to compute both CPU utilization and garbage collection time for each of a selection of candidate heap sizes. One of the candidate heap sizes can be matched to a desired CPU utilization and garbage collection time. As such, the matched one of the candidate heap sizes can be applied to a host environment.

摘要翻译： 本发明的实施例解决了企业环境中负载平衡方面的技术缺陷，并提供了一种用于垃圾收集敏感负载均衡的方法，系统和计算机程序产品。 在本发明的实施例中，可以提供用于垃圾收集和CPU利用优化的存储器调谐的方法。 该方法可以包括在多个不同的堆大小之间对应用进行基准测试以累积垃圾收集度量，并利用在基准测试期间累积的垃圾收集度量来计算候选堆大小选择中的每一个的CPU利用率和垃圾收集时间。 候选堆大小之一可以匹配所需的CPU利用率和垃圾收集时间。 因此，匹配的候选堆大小之一可以应用于主机环境。

公开(公告)号：US20070260654A1

公开(公告)日：2007-11-08

申请号：US11382069

申请日：2006-05-08

申请人： Thomas Creamer ,  Curtis Hrischuk

发明人： Thomas Creamer ,  Curtis Hrischuk

IPC分类号： G06F17/30

CPC分类号： H04L67/1008 ,  H04L67/1002

摘要： Embodiments of the present invention address deficiencies of the art in respect to load balancing in an enterprise environment and provide a method, system and computer program product for garbage collection sensitive load balancing. In a first embodiment of the invention, a load balancing method can include selectively avoiding server resources experiencing garbage collection when routing workloads to server resources in a load balanced cluster of server resources. For example, selectively avoiding server resources experiencing garbage collection when routing workloads to server resources in a load balanced cluster of server resources, can include detecting a garbage collection operation in a particular server resource, and avoiding routing of a workload to the particular server resource until the garbage collection operation has completed.

摘要翻译： 本发明的实施例解决了企业环境中负载平衡方面的技术缺陷，并提供了一种用于垃圾收集敏感负载均衡的方法，系统和计算机程序产品。 在本发明的第一实施例中，负载平衡方法可以包括在负载均衡的服务器资源集群中将工作负载路由到服务器资源时，选择性地避免经历垃圾收集的服务器资源。 例如，选择性地避免在负载平衡的服务器资源集群中将工作负载路由到服务器资源时遇到垃圾回收的服务器资源，可以包括检测特定服务器资源中的垃圾回收操作，并避免将工作负载路由到特定服务器资源，直到 垃圾收集操作已完成。

公开(公告)号：US20060136518A1

公开(公告)日：2006-06-22

申请号：US11015182

申请日：2004-12-17

申请人： Thomas Creamer ,  Curtis Hrischuk

发明人： Thomas Creamer ,  Curtis Hrischuk

IPC分类号： G06F17/30

CPC分类号： G06F17/30575 ,  G06Q50/22

摘要： A three tiered data synchronization system including a client, an enterprise data server, a synchronization server, and a pre-fetch data store. The client can have an associated client data store and the enterprise data server can have an associated server data store. The synchronization sever can intermittently and bidirectionally synchronize data within the client data store with data within the server data store. The pre-fetch data store can maintains data specific to synchronization requests that is used by the synchronization server when performing synchronization operations responsive to detected synchronization requests. The data specific to synchronization request used by the synchronization server is stored within the pre-fetch data store before the corresponding synchronization requests are detected by the synchronization server.

摘要翻译： 包括客户端，企业数据服务器，同步服务器和预取数据存储的三层数据同步系统。 客户端可以具有关联的客户端数据存储，并且企业数据服务器可以具有相关联的服务器数据存储。 同步服务器可间歇地和双向地将客户端数据存储内的数据与服务器数据存储内的数据进行双向同步。 预取数据存储可以对响应于检测到的同步请求执行同步操作时，同步服务器使用的同步请求特定的数据进行维护。 在由同步服务器检测到相应的同步请求之前，由同步服务器使用的特定于同步请求的数据被存储在预取数据存储器中。

公开(公告)号：US20050281401A1

公开(公告)日：2005-12-22

申请号：US10874109

申请日：2004-06-22

申请人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore ,  Scott Winters

发明人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore ,  Scott Winters

IPC分类号： H04M1/56 ,  H04M3/42 ,  H04M15/06

CPC分类号： H04M3/42042 ,  H04M15/06 ,  H04M15/43

摘要： A method, system and apparatus for name-alias based delivery of services through the public switched telephone network (PSTN). A method for resolving caller identity in a PSTN can include detecting an attempt to establish a telephone call between a calling party and a called party and prompting the calling party from within the PSTN for clarifying information. An alias for the calling party can be resolved based upon the clarifying information. Subsequently, the alias can be forwarded to the called party for use by the called party in identifying the calling party at the time of the telephone call.

摘要翻译： 一种用于通过公共交换电话网（PSTN）传送服务名称别名的方法，系统和装置。 用于解决PSTN中呼叫者身份的方法可以包括检测在主叫方和被叫方之间建立电话呼叫的尝试，并且提示来自PSTN内的呼叫方用于澄清信息。 可以根据澄清信息解决主叫方的别名。 随后，可以将该别名转发给被叫方，以便被叫方在电话呼叫时识别主叫方。

公开(公告)号：US20050246176A1

公开(公告)日：2005-11-03

申请号：US10833522

申请日：2004-04-28

申请人： Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Santos ,  James Sliwa

发明人： Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Santos ,  James Sliwa

IPC分类号： G10L15/28 ,  G10L21/00 ,  H04M3/493

CPC分类号： H04M3/4938 ,  G10L15/32

摘要： A system for implementing voice services can include at least one virtual machine, such as a Java 2 Enterprise Edition (J2EE) virtual machine. The virtual machine can include a bean container for handling software beans, such as Enterprise Java Beans. The bean container can include a voice browser bean. The voice browser bean can include a VoiceXML browser.

摘要翻译： 用于实现语音服务的系统可以包括至少一个虚拟机，例如Java 2企业版（J2EE）虚拟机。 虚拟机可以包括用于处理软件bean的bean容器，例如Enterprise Java Beans。 bean容器可以包括语音浏览器bean。 语音浏览器bean可以包含一个VoiceXML浏览器。

公开(公告)号：US20050246166A1

公开(公告)日：2005-11-03

申请号：US10833615

申请日：2004-04-28

申请人： Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Dos Santos ,  James Sliwa

发明人： Thomas Creamer ,  Victor Moore ,  Wendi Nusbickel ,  Ricardo Dos Santos ,  James Sliwa

IPC分类号： G10L11/02 ,  G10L11/06

CPC分类号： G10L25/78

摘要： A method for detecting speech utterances within a telephone call can include the steps of initializing a componentized voice server having at least one software-based speech detection routine. At least one previously established parameter can be used to discern a speech detection methodology for handling an incoming call. The software-based speech detection routine can be set in accordance with a select one of the parameters. An indicator of particular one of the parameters can be conveyed to an external speech detection component so that the external speech detection component is set to detect speech for the call in accordance with the conveyed indication. The software-based speech detection routine and/or the external speech detection component can detect a speech utterance for the call. The voice server can perform at least one programmatic action responsive to the detecting of the speech utterance.

摘要翻译： 用于检测电话呼叫中的语音话语的方法可以包括初始化具有至少一个基于软件的语音检测程序的组件化语音服务器的步骤。 可以使用至少一个先前建立的参数来辨别用于处理来话呼叫的语音检测方法。 可以根据选择的一个参数来设置基于软件的语音检测程序。 参数中的特定一个的指示符可被传送到外部语音检测组件，使得外部语音检测组件被设置为根据传达的指示来检测呼叫的语音。 基于软件的语音检测程序和/或外部语音检测组件可以检测呼叫的语音发声。 语音服务器可以响应于语音发音的检测而执行至少一个编程动作。

公开(公告)号：US20050135591A1

公开(公告)日：2005-06-23

申请号：US10745099

申请日：2003-12-22

申请人： Thomas Creamer ,  Neil Katz ,  Zygmunt Lozinski ,  Victor Moore

发明人： Thomas Creamer ,  Neil Katz ,  Zygmunt Lozinski ,  Victor Moore

IPC分类号： H04M3/42

CPC分类号： H04M3/42153

摘要： A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include receiving a telephone call from a guest through a PSTN linkage. Identifying information for the guest can be retrieved through a data communications network linkage without identifying the guest using data derived from the telephone call. The retrieved identifying information can be correlated with the telephone call and access to manage guest services through the PSTN linkage can be authenticated based upon the identifying information.

摘要翻译： 一种用于使用通过PSTN向客户服务管理中心提供的识别信息来向电话用户管理来宾服务的方法，系统和装置。 根据本发明，客服务管理方法可以包括通过PSTN链接从客户端接收电话呼叫。 可以通过数据通信网络链接来检索用于客人的信息，而不使用从电话呼叫导出的数据来识别客人。 检索到的识别信息可以与电话呼叫相关联，并且通过PSTN链接来访问来管理来宾服务可以基于识别信息进行认证。

公开(公告)号：US20050135581A1

公开(公告)日：2005-06-23

申请号：US10741733

申请日：2003-12-19

申请人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore ,  Scott Winters

发明人： Thomas Creamer ,  Peeyush Jaiswal ,  Victor Moore ,  Scott Winters

IPC分类号： H04M3/42 ,  H04M15/00

CPC分类号： H04M15/44 ,  G06Q20/102 ,  H04M3/42136 ,  H04M15/00 ,  H04M15/47 ,  H04M15/58 ,  H04M17/204 ,  H04M2017/24 ,  H04M2215/0104 ,  H04M2215/0148 ,  H04M2215/0168 ,  H04M2215/0188

摘要： A method, system and apparatus for service management. In accordance with the present invention, a service management method can include the steps of receiving a telephone call from a service subscriber over a PSTN and identifying the service subscriber through identifying information received externally to the received telephone call. Importantly, a service term for a subscription associated with the service subscriber can be modified only if payment can be resolved on behalf of the service subscriber.

摘要翻译： 一种用于服务管理的方法，系统和装置。 根据本发明，服务管理方法可以包括以下步骤：通过PSTN从服务用户接收电话呼叫，并且通过识别接收到的电话呼叫外部的信息来识别服务用户。 重要的是，仅当代表服务用户解决支付时，可以修改与服务订户相关联的订阅的服务条款。

公开(公告)号：US20050135347A1

公开(公告)日：2005-06-23

申请号：US10739671

申请日：2003-12-18

申请人： Thomas Creamer ,  Joseph McIntyre ,  Victor Moore

发明人： Thomas Creamer ,  Joseph McIntyre ,  Victor Moore

IPC分类号： H04L12/18 ,  H04L12/66

CPC分类号： H04L12/1818 ,  H04L12/189

摘要： A method for establishing collaborative communications can include the step of receiving a request for a collaborative session with a designated user from an originating client. An intermediate client can be enabled, where the intermediate client can be deployed within a server that is communicatively linked to the originating client through an Internet protocol network. A mobile device associated with the designated user can be determined. A communication session can be initialized across a wireless network between the intermediate client and the mobile device. At least one collaboration message can be conveyed between the originating client and the mobile device using the intermediate client as a communication intermediary.

摘要翻译： 用于建立协作通信的方法可以包括从起始客户端接收与指定用户的协作会话的请求的步骤。 可以启用中间客户端，其中中间客户端可以部署在通过因特网协议网络与发起客户端通信地链接的服务器中。 可以确定与指定用户相关联的移动设备。 可以在中间客户端和移动设备之间的无线网络上初始化通信会话。 可以使用中间客户端作为通信中介，在始发客户端和移动设备之间传送至少一个协作消息。