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1.发明授权History management apparatus, history management method and history management program 有权历史管理手段，历史管理方法和历史管理方案公开(公告)号：US09473633B2
公开(公告)日：2016-10-18
申请号：US14861774
申请日：2015-09-22
发明人： Toshiyuki Omiya
CPC分类号： H04M3/5175 , G06F17/30309 , H04M3/2218 , H04M3/42059 , H04M3/42221 , H04M2203/256 , H04M2203/301 , H04M2203/401 , H04M2203/551
摘要： A history management apparatus that includes: a control unit; and a storage unit that stores a history management program that, when executed by the control unit, causes the history management apparatus to perform actions including: acquiring a plurality of fragment data sets, an action of a contact center to a call, and an execution time of the action; generating a plurality of historical data sets indicating a history of response states to a respective plurality of calls and, for each call of the plurality of calls, determining a sequence of response states and duration of each of the sequence of response states; generating a display image indicating the history of response states for a selected call from the plurality of calls based on the historical data set for the selected call; and causing the display image to be displayed on a display unit.
摘要翻译： 一种历史管理装置，包括：控制单元; 以及存储单元，其存储历史管理程序，所述历史管理程序在由所述控制单元执行时使所述历史管理装置执行动作，所述动作包括：获取多个分段数据集，联络中心对呼叫的动作和执行 行动的时间; 产生多个历史数据集，其指示针对相应多个呼叫的响应状态的历史，并且对于所述多个呼叫的每个呼叫，确定每个所述响应状态序列的响应状态和持续时间的序列; 基于针对所选择的呼叫的历史数据，生成指示来自所述多个呼叫的所选呼叫的响应状态历史的显示图像; 并使显示图像显示在显示单元上。
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公开(公告)号：US09179784B2
公开(公告)日：2015-11-10
申请号：US13593423
申请日：2012-08-23
申请人： Toshiyuki Omiya
发明人： Toshiyuki Omiya
CPC分类号： A47C31/126 , E04H3/12 , E04H2003/145 , G06F17/5004
摘要： A seating arrangement designing apparatus includes: a seating arrangement condition table that stores an attribute score indicating intensity of an attribute different for each position regarding a seating arrangement condition, in a data structure of contour lines; a staff condition table that stores tolerance in terms of the attribute of each of staff members; a point calculation unit that calculates a tolerance point indicating a degree of suitability of a certain seat arranged for any of the staff members, based on the attribute score and the tolerance, in a case of planning the seat to be arranged for the staff member; and a seating arrangement determination unit that determines seating arrangement, such that a total sum of the tolerance points for all the staff members satisfies a predetermined condition.
摘要翻译： 座位装置设计装置包括：座位安排条件表，其在轮廓线的数据结构中存储指示针对关于座椅安排条件的每个位置不同的属性的强度的属性得分; 一个工作人员条件表，根据每个工作人员的属性存储宽容; 点计算单元，在计划为工作人员安排的座位的情况下，基于属性分数和容差，计算表示针对任何工作人员安排的某个座位的适合度的公差点; 以及座位布置确定单元，其确定座位布置，使得所有工作人员的公差点的总和满足预定条件。
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5.发明授权Seat layout display apparatus, seat layout display method, and program thereof 有权座椅布局显示装置，座椅布局显示方法及其程序公开(公告)号：US09159300B2
公开(公告)日：2015-10-13
申请号：US14074610
申请日：2013-11-07
发明人： Toshiyuki Omiya
IPC分类号： G09G5/00 , G09G5/37 , G06F3/0481 , G06F3/0485 , G06F3/0486
CPC分类号： G09G5/37 , G06F3/0481 , G06F3/0485 , G06F3/0486 , G06F2203/04803 , G06F2203/04806
摘要： A display apparatus includes: a location acquisition unit that acquires an image location designated by an operation of the user in the planar image of the user symbol; a direction setting unit that specifies an area to which the image location of the user symbol belongs from among a plurality of areas into which the planar image is divided and with which a predetermined direction is associated in advance, respectively, and sets, as a direction of eyes of the user, a direction that is associated in advance with the area specified; and a display control unit that displays the planar image in which the seat symbols and the user symbol are arranged in such a way of being associated with a seat layout in a room visually recognized when the user views in the direction of eyes.
摘要翻译： 显示装置包括：位置获取单元，其获取用户符号的平面图像中由用户的操作指定的图像位置; 方向设定单元，其分别指定平面图像被分割成多个区域并且预先关联了预定方向的用户符号的图像位置所属的区域，并将其设置为方向 用户的眼睛，与指定的区域预先相关联的方向; 以及显示控制单元，其在用户沿着眼睛的方向观看时，以与视觉识别的房间中的座椅布局相关联的方式显示座椅符号和用户符号的平面图像。
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7.发明授权公开(公告)号：US09058696B2
公开(公告)日：2015-06-16
申请号：US13950896
申请日：2013-07-25
发明人： Toshiyuki Omiya
CPC分类号： G06T11/206 , G09G5/363
摘要： A graph image generation unit 42 constructs a two-dimensional space and generates data of a graph image in the space, in which a graph G of a type is rendered. A coordinate receiving unit 43 receives an arbitrary coordinate in an arbitrary timeline TL designated by a user operation, among coordinates in at least two axes defining the space. A line image generation unit 44 acquires information of the space from the graph image generation unit 42, and generates data of the line image in the space, the line image passing through at least the coordinate in the received timeline TL. An image synthesis unit 45 generates data of the synthesized image by combining the data of the graph image with the data of the line image 111b in which the line is rendered. A display control unit 46 controls a display unit 17 to display the synthesized image.
摘要翻译： 图形图像生成单元42构成二维空间，并且生成图形G的类型的空间中的图形图像的数据。 坐标接收单元43在定义空间的至少两个轴的坐标之间接收由用户操作指定的任意时间线TL中的任意坐标。 线图像生成单元44从图形图像生成单元42获取空间的信息，并且生成空间中的线图像的数据，线图像至少经过接收到的时间线TL中的坐标。 图像合成单元45通过将图形图像的数据与生成行的行图像111b的数据组合来生成合成图像的数据。 显示控制单元46控制显示单元17显示合成图像。
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公开(公告)号：US08896445B2
公开(公告)日：2014-11-25
申请号：US13593429
申请日：2012-08-23
申请人： Toshiyuki Omiya
发明人： Toshiyuki Omiya
CPC分类号： G08B21/00 , G06Q10/0639 , G06Q10/109
摘要： An alert analyzing apparatus includes: a storage unit that stores a first value and a preset second value in association with time-of-day information, the first value fluctuating as time elapses; an alert output unit that outputs an alert and time-of-day information in a case in which the first value diverges from the second value in a certain time of day; a comment accepting unit that accepts an input of a comment on the alert thus output, and stores the comment in association with the time-of-day information; and a classification unit that classifies a plurality of time zones into any one of predetermined segments, and stores the comment associated with the time zone thus classified, in association with each of the segments, based on a fluctuation phase of the first value.
摘要翻译： 警报分析装置包括：存储单元，其与时间信息相关联地存储第一值和预设的第二值，第一值随着时间的推移而波动; 警报输出单元，其在所述第一值与所述第二值在某一时间段中分歧的情况下输出警报和时间信息; 接受对该警报的评论的输入的评论接受单元被输出，并且与日时信息相关联地存储该注释; 以及分类单元，其将多个时区分类为预定段中的任何一个，并且基于第一值的波动相位，与每个段相关联地存储与分类的时区相关联的注释。
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9.发明申请Assignment Management Apparatus, Assignment Management Method, and Assignment Management Program 有权作业管理装置，作业管理方法和作业管理程序公开(公告)号：US20130136251A1
公开(公告)日：2013-05-30
申请号：US13681117
申请日：2012-11-19
申请人： Toshiyuki Omiya
发明人： Toshiyuki Omiya
IPC分类号： H04M3/51
CPC分类号： H04M3/5175 , H04M2203/402
摘要： An assignment management apparatus includes: a traffic acquisition unit that acquires traffic per unit time; a storage unit that stores traffic per unit time when an operator is assigned, as traffic upon assignment, in association with the operator and an assignment sequence, and stores traffic per unit time when the assignment is canceled, as traffic upon cancellation; a processing capacity calculation unit that calculates difference between the traffic upon assignment of the operator and traffic upon assignment of an operator whose assignment sequence is next to the operator, as processable traffic of operators; and a determination unit that determines that it is timing to cancel assignment of an operator, in a case in which the traffic per unit time is decreased by the processable traffic calculated for the operator from the traffic upon cancellation.
摘要翻译： 分配管理装置包括：业务获取单元，其获取每单位时间的流量; 存储单元，当操作者被分配时，存储单元中的每单位时间的流量，作为分配时的流量，与操作者相关联，并且分配顺序，并且当取消分配时将每单位时间的流量存储为取消时的流量; 处理能力计算单元，其计算操作者的分配时的业务量和分配序列在运营商旁边的运营商的分配之间的差异，作为运营商的可处理业务; 以及确定单元，其在每单位时间的业务量通过在取消时从业务量为运营商计算的可处理业务减少的情况下，确定其是取消运营商分配的定时。
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公开(公告)号：US08411838B2
公开(公告)日：2013-04-02
申请号：US12524277
申请日：2008-01-25
申请人： Toshiyuki Omiya
发明人： Toshiyuki Omiya
CPC分类号： G06Q10/06 , G06Q10/04 , G06Q30/02 , H04M3/5175 , H04M2201/12 , H04M2201/36
摘要： A management server 10 stores past record data regarding the call volume by collecting from an exchanger, classifies the past record data in accordance with segments: a 7-day period in a month starting from the beginning of a month; a day of the week; and a predetermined period of time in a day, for a predetermined term in the past, obtains a multiple regression equation having the call volume as an objective variable, based upon the past record data thus classified, by performing a multivariate analysis for each day of the week, and calculates the call volume in a term that is specified by a user based upon the multiple regression equation.
摘要翻译： 管理服务器10通过从交换机收集来存储关于呼叫量的过去记录数据，根据分段对从前记录数据进行分类：从一个月初开始的一个月的7天期间; 一周中的一天 并且在一天中的预定时间段中，对于过去的预定术语，通过基于过去的记录数据获得具有作为目标变量的呼叫量的多元回归方程，通过对每一天的每一天执行多变量分析 并且根据多元回归方程计算由用户指定的术语中的呼叫量。
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