公开(公告)号：US07568201B2

公开(公告)日：2009-07-28

申请号：US11502087

申请日：2006-08-10

申请人： Lalitha Suryanarayana ,  Sreenivasa Rao Gorti

发明人： Lalitha Suryanarayana ,  Sreenivasa Rao Gorti

IPC分类号： G06F13/00 ,  G06F3/00

CPC分类号： H04L67/2823 ,  G06F17/30905 ,  H04L29/06 ,  H04L67/02 ,  H04L67/04 ,  H04L67/303 ,  H04L69/329

摘要： A user agent in a Web access device transmits an HTTP request for Web content to an origin server. The request contains a set of capabilities of the Web access device. A content authoring mechanism and adaptation determination service on the origin server process the request to determine what transformation is required to make the requested content fit the capabilities of the Web access device. The adaptation determination service invokes a niche transformation service that performs, in response to the content and the capabilities, the necessary transformation. The transformed Web content is transmitted to the user agent.

摘要翻译： Web访问设备中的用户代理将Web内容的HTTP请求发送到原始服务器。 该请求包含Web访问设备的一组功能。 原始服务器上的内容创作机制和适配确定服务处理该请求，以确定使所请求的内容适合于Web访问设备的能力所需的变化。 适应确定服务调用利基转换服务，其响应于内容和能力执行必要的转换。 转换的Web内容被传送给用户代理。

公开(公告)号：US07508925B2

公开(公告)日：2009-03-24

申请号：US11474879

申请日：2006-06-26

申请人： John H. Richardson

发明人： John H. Richardson

IPC分类号： H04M15/00

CPC分类号： H04M15/44 ,  H04M15/00 ,  H04M15/41 ,  H04M15/43 ,  H04M15/48 ,  H04M15/80 ,  H04M2215/01 ,  H04M2215/0104 ,  H04M2215/0152 ,  H04M2215/0156 ,  H04M2215/0164

摘要： A processor readable medium embodying executable instructions to correct call detail records includes instructions to scan a received file including a plurality of call detail records to detect a file rejection condition, instructions to edit the received file to produce a modified file in response to detecting the file rejection condition, and instructions to forward the modified file to a downstream transaction record processing system.

摘要翻译： 包含用于校正呼叫详细记录的可执行指令的处理器可读介质包括用于扫描包括多个呼叫详细记录的接收文件以检测文件拒绝条件的指令，以响应于检测到文件来编辑接收到的文件以产生修改的文件的指令 拒绝条件以及将修改的文件转发到下游交易记录处理系统的指令。

公开(公告)号：US07251373B2

公开(公告)日：2007-07-31

申请号：US11313335

申请日：2005-12-21

申请人： Philip Ted Kortum ,  Marc Andrew Sullivan

发明人： Philip Ted Kortum ,  Marc Andrew Sullivan

IPC分类号： G06R9/36

CPC分类号： H04N19/59 ,  H04N19/162 ,  H04N19/17

摘要： A scene of an image sequence is compressed using a number of foveation zones, each foveation zone being weighted based on a probability of a viewer looking at a corresponding portion of the first scene. Another scene of the image sequence is compressed using a different number of foveation zones, each foveation zone being weighted based on a probability of a viewer looking at a corresponding portion of the second scene.

摘要翻译： 使用多个移动区域来压缩图像序列的场景，每个移动区域基于观看者观看第一场景的相应部分的概率来加权。 使用不同数量的移动区域来压缩图像序列的另一场景，每个移动区域基于观看者观看第二场景的对应部分的概率来加权。

公开(公告)号：US20070121927A1

公开(公告)日：2007-05-31

申请号：US11536113

申请日：2006-09-28

申请人： Gregory OLSON

发明人： Gregory OLSON

IPC分类号： H04M9/08

CPC分类号： H04M3/002 ,  H04M3/007 ,  H04M3/304

摘要： A digital signal line echo reduction adaptor is configured to connect adjacent to a first end of a bridgetap line. The bridgetap line has a second end connected to a carrier communication line. The digital signal line echo reduction adaptor reduces an effect of echo from the bridgetap line on a rate of data transmission over the carrier communication line.

摘要翻译： 数字信号线回波减小适配器被配置为在bridgetap线的第一端附近连接。 桥接线具有连接到载波通信线路的第二端。 数字信号线回波减少适配器减少了来自bridgetap线的回波对载波通信线路上的数据传输速率的影响。

公开(公告)号：US07224790B1

公开(公告)日：2007-05-29

申请号：US09578723

申请日：2000-05-26

申请人： Robert R. Bushey ,  John M. Martin ,  Jennifer M. Mauney

发明人： Robert R. Bushey ,  John M. Martin ,  Jennifer M. Mauney

IPC分类号： H04M3/00

CPC分类号： H04M3/5232 ,  H04M2201/12 ,  H04M2203/551

摘要： A method is provided that identifies and categorizes the reason a customer contacts a customer service center, i.e. the customer's goal or problem. In addition, the method allows the customer to be categorized into a set of behavior-based groupings. This integration of goal and customer categorization establishes the foundation to optimally direct the customer's request through an appropriate center. This method can collect information regarding the customer's behavior and can use that behavioral information to determine the optimal manner for handling the customer request.

摘要翻译： 提供了一种识别和分类客户与客户服务中心联系的原因（即客户目标或问题）的方法。 此外，该方法允许将客户分类为一组基于行为的分组。 目标和客户分类的整合为通过适当的中心优化客户要求提供了基础。 该方法可以收集有关客户行为的信息，并且可以使用该行为信息来确定处理客户请求的最佳方式。

公开(公告)号：US20070116187A1

公开(公告)日：2007-05-24

申请号：US11542299

申请日：2006-10-02

申请人： Kenneth Stroud ,  Rick Cherye ,  Laura Culli

发明人： Kenneth Stroud ,  Rick Cherye ,  Laura Culli

IPC分类号： H04M3/22 ,  H04M3/08 ,  H04M1/24

CPC分类号： H04Q3/0029 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42153 ,  H04M7/126 ,  H04M2242/22

摘要： A system and method for numbering plan area (NPA) split processing is disclosed. In one implementation, a query is received during a permissive dialing period. The query comprises a destination location that is associated with a first NPA. It is determined whether a first call processing record identifies a service that is NPA sensitive. The first call processing record is associated with a destination location that is undergoing a NPA split. The first call processing record is identified by the destination location and the destination location is associated with a first NPA. A second call processing record is then used for processing in place of the first call processing record when the first call processing record identifies a service that is NPA sensitive. The second call processing record is associated with the destination location that is undergoing an NPA split. The second call processing record is identified by the destination location and the destination location is associated with a second NPA.

摘要翻译： 公开了一种用于编号平面图（NPA）分割处理的系统和方法。 在一个实现中，在许可拨号期间接收到查询。 查询包括与第一NPA相关联的目的地位置。 确定第一呼叫处理记录是否识别为NPA敏感的服务。 第一个呼叫处理记录与正在进行NPA拆分的目的地位置相关联。 第一呼叫处理记录由目的地位置识别，目的地位置与第一NPA相关联。 然后当第一呼叫处理记录识别为NPA敏感的服务时，第二呼叫处理记录用于代替第一呼叫处理记录的处理。 第二呼叫处理记录与正在进行NPA拆分的目的地位置相关联。 第二呼叫处理记录由目的地位置识别，并且目的地位置与第二NPA相关联。

公开(公告)号：US07215757B2

公开(公告)日：2007-05-08

申请号：US10970236

申请日：2004-10-21

申请人： Stanford E. Pennington, Jr. ,  Melissa L. Oldenburg ,  Benjamin J. Schubert ,  Kurt M. Joseph ,  Mary K. Griffitt ,  Krisinda A. Guerrero

发明人： Stanford E. Pennington, Jr. ,  Melissa L. Oldenburg ,  Benjamin J. Schubert ,  Kurt M. Joseph ,  Mary K. Griffitt ,  Krisinda A. Guerrero

IPC分类号： H04M3/00 ,  H04M11/00 ,  G06Q30/00

CPC分类号： G06Q30/02 ,  G06Q30/0601 ,  H04M3/42059 ,  H04M3/42068 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/38 ,  H04M2242/22

摘要： A disclosed method provides automated scripting to guide a customer service representative (CSR) in handling a call from a customer. Operations within the method may include displaying products and two or more purpose classifications for selection by the CSR. The purpose classifications may include (a) an add classification for customer requests to add a new product to an account and (b) a remove classification for customer requests to remove an existing product from the account. A page generator may receive input from the CSR selecting one of the purpose classifications and one of the products as pertinent to the call. In response, the page generator may automatically displaying a customized page with scripted text for the CSR to read to the customer. The scripted text may correspond specifically both to the selected purpose classification and to the selected product.

摘要翻译： 所公开的方法提供自动脚本以指导客户服务代表（CSR）处理来自客户的呼叫。 该方法中的操作可能包括显示产品和两个或多个用途分类供CSR选择。 目的分类可以包括（a）为客户向客户添加新产品的请求的添加分类，以及（b）从客户端删除现有产品的客户请求的删除分类。 页面生成器可以从CSR中接收输入，其中选择目的分类之一，并且与呼叫相关的一个产品。 作为响应，页面生成器可以自动显示具有脚本文本的定制页面，以供CSR读取。 脚本文本可以具体对应于所选择的目的分类和所选择的产品。

公开(公告)号：US20070086466A1

公开(公告)日：2007-04-19

申请号：US11539908

申请日：2006-10-10

申请人： Keith ALLEN ,  Weijing CHEN ,  Anna SALGUERO

发明人： Keith ALLEN ,  Weijing CHEN ,  Anna SALGUERO

IPC分类号： H04L12/56

CPC分类号： H04Q11/0478 ,  H04L2012/563 ,  H04L2012/5667

摘要： A method for using broadband network resources includes providing simultaneous access to an asynchronous transfer mode switched virtual circuit for a plurality of sessions. The access for each session is provided based on an internet protocol session request being received at a service gateway for the sessions. The method also includes tearing down the asynchronous transfer mode switched virtual circuit when all of the sessions are terminated.

摘要翻译： 使用宽带网络资源的方法包括提供对多个会话的异步传输模式交换虚拟电路的同时访问。 基于在会话的服务网关处接收的因特网协议会话请求来提供每个会话的访问。 该方法还包括在终止所有会话时拆除异步传输模式切换虚拟电路。

公开(公告)号：US07200415B2

公开(公告)日：2007-04-03

申请号：US10880328

申请日：2004-06-28

申请人： Karen Tirabassi ,  Andrew Goldberg ,  Greg Butz ,  Patrick Melampy ,  Mary Stanhope ,  Andrew Coppola

发明人： Karen Tirabassi ,  Andrew Goldberg ,  Greg Butz ,  Patrick Melampy ,  Mary Stanhope ,  Andrew Coppola

IPC分类号： H04Q7/38

CPC分类号： H04W8/186 ,  H01L27/28 ,  H04M3/382 ,  H04M3/44 ,  H04M2203/2044 ,  H04M2207/18 ,  H04W4/00 ,  H04W4/06

摘要： A communications system having a pre-defined calling group with a plurality of members is disclosed. A plurality of personal communication devices (PCDs) each have a system ID and a group ID, and each member of the group is assigned one of the PCDs. The system ID and the group ID both have a predetermined characteristic, where each system ID has a first variation thereof and each group ID has a second variation. A first group member having a first PCD contacts a second member having a second PCD by entering into the first PCD the second PCD group ID. The first PCD transmits the first PCD system ID and the second PCD group ID to a communications switch. Based on the first PCD system ID, the communications switch locates a record for the first PCD in a switch database and determines therefrom that the first PCD can contact the second PCD by way of the second PCD group ID. A group database in switchable communication with the communications switch has the system ID and group ID for each group member PCD. The communications switch forwards the contact and the second PCD group ID to the group database for further processing. The group database determines that the second PCD group ID is located therein, locates the second PCD system ID based on the second PCD group ID, and forwards the attempted contact and the second PCD system ID to an appropriate communications switch for further processing.

摘要翻译： 公开了具有多个成员的预定义呼叫组的通信系统。 多个个人通信设备（PCD）各自具有系统ID和组ID，并且该组的每个成员被分配一个PCD。 系统ID和组ID都具有预定的特性，其中每个系统ID具有其第一变化，并且每个组ID具有第二变化。 具有第一PCD的第一组构件通过将第二PCD组ID进入第一PCD而与具有第二PCD的第二构件接触。 第一PCD将第一PCD系统ID和第二PCD组ID发送到通信交换机。 基于第一PCD系统ID，通信交换机在交换机数据库中定位第一PCD的记录，并从其确定第一PCD可以通过第二PCD组ID与第二PCD联系。 与通信交换机可切换通信的组数据库具有每个组成员PCD的系统ID和组ID。 通信交换机将联系人和第二PCD组ID转发到组数据库进行进一步处理。 组数据库确定第二PCD组ID位于其中，基于第二PCD组ID定位第二PCD系统ID，并将尝试的联系人和第二PCD系统ID转发到适当的通信交换机用于进一步处理。

公开(公告)号：US07158617B2

公开(公告)日：2007-01-02

申请号：US10742744

申请日：2003-12-19

申请人： Jeffrey L. Brandt

发明人： Jeffrey L. Brandt

IPC分类号： H04M11/00

CPC分类号： H04M3/42391 ,  H04M2207/12

摘要： A method and system are disclosed for providing an indication of the busy condition to a calling party on a telecommunications system. The calling party may be the user of a text telephone device such as a TTY device. When a called party's line is busy, the method and system send a text message to the calling party that indicates that the called party's line is busy.

摘要翻译： 公开了一种方法和系统，用于向电信系统上的主叫方提供繁忙状态的指示。 主叫方可以是诸如TTY设备的文本电话设备的用户。 当被叫方线路忙时，方法和系统向主叫方发送一条短信，表示被叫方的线路正忙。