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公开(公告)号：US20240221029A1
公开(公告)日：2024-07-04
申请号：US18147195
申请日：2022-12-28
发明人： Fan Jiang , Angela Feng , Prasad Thammineni , Sue Huang , Michael Lee
IPC分类号： G06Q30/0251
CPC分类号： G06Q30/0254
摘要： An executable resource management system provides for generating an external service candidate communication based on a candidate selection score and a candidate selection context. The candidate selection score is generated using one or more candidate selection scoring models. The candidate selection context comprises a mapping of a candidate element with an internal executable resource and is generated based on communication corpus metadata and internal executable resource data. The score may represent semantic similarity between a given candidate element and a past candidate element, a classification of the given candidate element into a category represented by a semantically similar past candidate element, and/or an association between the given candidate element and a communication operation associated with a semantically similar past candidate element.
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公开(公告)号：US20240113948A1
公开(公告)日：2024-04-04
申请号：US17936641
申请日：2022-09-29
发明人： Rahul Gupta , Basak Meral , Batuhan Kama , Gokce Erdogan
IPC分类号： H04L41/5074 , G06Q30/00 , H04L41/5061
CPC分类号： H04L41/5074 , G06Q30/016 , H04L41/5064
摘要： Embodiments provide a user-defined external support request routing platform for routing a client support request initiated by a client computing device associated with an external communications platform. Embodiments also include receiving a support communications integration definition object comprising an external communications platform type identifier, an external communications platform provider identifier, an external communications platform address, and an external communications platform credential. In response to receiving the support communications integration definition object, embodiments update a support communications platform integration associated with an external communications support request routing system. Embodiments also include parsing a client support request to identify support routing data and determining a designated external communications platform address and a designated external communications platform credential from the support communications platform integration based on the support routing data. Embodiments also include causing output of the client support request to the designated external communications platform address and initiating a client support session.
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3.发明公开公开(公告)号：US20240330570A1
公开(公告)日：2024-10-03
申请号：US18190557
申请日：2023-03-27
发明人： Atri MANDAL , Prabu PALANISAMY
IPC分类号： G06F40/151 , G06F40/166 , G06F40/205 , G06F40/253 , G06F40/279 , G06F40/30
CPC分类号： G06F40/151 , G06F40/166 , G06F40/205 , G06F40/253 , G06F40/279 , G06F40/30
摘要： Apparatus, methods, and computer program products for generating UGC transformed alert data from a monitoring service alert are provided. An apparatus may include program code configured to cause the apparatus to retrieve a monitoring service alert, including a text string and user generated content (UGC) text. In addition, the example apparatus may be configured to programmatically parse the text string of the monitoring service alert to segregate the monitoring service alert into an alert message problem component and an alert auxiliary details component. Further, the apparatus may be configured to generate an alert message problem embedding and an alert message description embedding by applying feature extraction to the alert message problem component and the alert auxiliary details component, respectively. The example apparatus may further be configured to output UGC transformed alert data based on the alert message problem embedding and the alert message description embedding.
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公开(公告)号：US20240220908A1
公开(公告)日：2024-07-04
申请号：US18147864
申请日：2022-12-29
IPC分类号： G06Q10/0639 , G06Q10/10
CPC分类号： G06Q10/06398 , G06Q10/06393 , G06Q10/103 , G06N20/00
摘要： Various embodiments of the present disclosure provide apparatuses, systems, computer-implemented methods, and computer program products for capturing collaborative work data in internal collaboration platforms and/or external collaboration platforms, determining team health metrics, and/or generating one or more team health metrics dashboards that are represented within a team assessment interface that is rendered to a client device. Such team assessment interfaces may be configured to display one or more team improvement insight components and one or more team improvement intervention components that are configured to encourage user engagement and to improve team health metrics. In still further embodiments, collaborative work data may be captured to generate team health training datasets, which are used to train machine learning models that can be used to configure a contextually triggered team improvement engine.
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5.发明公开公开(公告)号：US20240211550A1
公开(公告)日：2024-06-27
申请号：US18088864
申请日：2022-12-27
发明人： Jingjing Zhou , Lisa Panda , Dhanraj Jadhav , Neha Kalekar , Lennon Liao
摘要： Embodiments of the present disclosure provide for improved interoperable data management between a user-accessed software application and an embedded software application. In some contexts, a user-accessed application provides both its own functionality as well as enabling access to functionality of an embedded application. The embedded application is accessed via a data-driven connection that provides several technical advantages and addresses various data interoperability and persistence problems. In some embodiments, a user-accessed application may be configured to provide functionality of multiple embedded applications consistent with the innovations herein described.
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6.发明公开公开(公告)号：US20240211371A1
公开(公告)日：2024-06-27
申请号：US18088942
申请日：2022-12-27
发明人： Lyubo Marinov , Corina Lawu , Dhanraj Jadhav , Lisa Panda , Neha Kalekar
CPC分类号： G06F11/3438 , G06F9/451
摘要： Embodiments of the present disclosure provide for improved interoperable data management between a user-accessed software application and an embedded software application. In some contexts, a user-accessed application provides both its own functionality as well as enabling access to functionality of an embedded application. The embedded application is rendered to a selected user engagement mode based on an embedded application mode identification instruction from the user-accessed application. In some embodiments, a user-accessed application may be configured to provide functionality of multiple embedded applications consistent with the innovations herein described.
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公开(公告)号：US20240205369A1
公开(公告)日：2024-06-20
申请号：US18068259
申请日：2022-12-19
发明人： Dylan Soechting
CPC分类号： H04N7/157 , G06F21/31 , G06F2221/2111 , G06F2221/2115
摘要： Systems, apparatuses, and methods for managing augmented participating user video source interfaces in association with an audio-video conferencing interface service are disclosed. An example method includes monitoring an active audio-video conference presentation, identifying a participating user video source interface for each of a plurality of participating client devices, determining whether a truth source application is installed on the participating client devices, accessing a truth source account associated with the truth source application and determining a corresponding augmenting user profile data structure based on the truth source account, generating an augmented user profile exposure object based on each respective augmenting user profile data structure, and propagating each augmented user profile exposure object to the plurality of participating client devices to cause rendering of the augmented participating user video source interfaces to respective displays of the plurality of participating client devices in association with the active audio-video conference presentation.
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公开(公告)号：US20240333612A1
公开(公告)日：2024-10-03
申请号：US18620167
申请日：2024-03-28
发明人： Michael Ruflin , Christopher Mann , Omprakash Kuppan , Zhou Sha
IPC分类号： H04L41/5074 , H04L41/5003
CPC分类号： H04L41/5074 , H04L41/5003
摘要： Methods, apparatuses, or computer program products provide for processing multi-channel service data objects to initiate automated resolution actions via an intent engine. A first service message object is received via a first communication channel of a plurality of communication channels. The first service message object defines a first feature dataset associated with the first communication channel. Additionally, a second service message object is received via a second communication channel of the plurality of communication channels. The second service message object defines a second feature dataset associated with the second communication channel. Based on the first feature dataset and the second feature dataset, support labels for the first service message object and the second service message object are generated. Furthermore, the support labels for the first service message object and the second service message object are correlated to respective resolution data objects related to one or more resolution actions.
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公开(公告)号：US20240330502A1
公开(公告)日：2024-10-03
申请号：US18192113
申请日：2023-03-29
发明人： Brian Zawisza
CPC分类号： G06F21/6245 , G06F21/52 , G06F2221/033
摘要： Embodiments provide a sensitive data protection system for protecting sensitive data by augmenting one or more computer program portions to secure sensitive data associated with the one or more computer program portions. Embodiments include parsing one or more computer program code portions to identify one or more sensitive data portions, where the one or more sensitive data portions are associated with one or more respective sensitive data categories. Embodiments also include transforming the one or more computer program code portions into one or more respective secured data types such that the one or more sensitive data portions associated with the one or more respective secured data types are secured against unauthorized access by one or more third-party computer applications, web applications, services, end users, enterprises, and/or other third-party entities.
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10.发明公开公开(公告)号：US20240330090A1
公开(公告)日：2024-10-03
申请号：US18190532
申请日：2023-03-27
发明人： Atri MANDAL , Prabu PALANISAMY
IPC分类号： G06F11/07 , G06F40/205 , G06F40/284 , G06F40/30
CPC分类号： G06F11/0769 , G06F40/205 , G06F40/284 , G06F40/30
摘要： Apparatus, methods, and computer program products for categorizing a real-time monitoring service alert is provided. An example apparatus may include program code configured to cause the apparatus to retrieve the real-time monitoring service alert, the real-time monitoring service alert including a text string containing user generated content (UGC) text. In addition, the example apparatus may be configured to programmatically parse the text string of the real-time monitoring service alert to segregate the real-time monitoring service alert into an alert message problem component and an alert auxiliary details component. Further, the apparatus may be configured to determine, based on the alert message problem component, the alert auxiliary details component, and using an alert message machine learning model trained based on UGC transformed alert data, an alert message category of the real-time monitoring service alert.
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