公开(公告)号：US09325849B1

公开(公告)日：2016-04-26

申请号：US14619012

申请日：2015-02-10

申请人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

发明人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  G06F17/30 ,  G06Q10/06 ,  H04M3/51

CPC分类号： H04M3/5233 ,  G06Q10/063112 ,  G06Q10/063114 ,  H04M3/5183 ,  H04M2201/40 ,  H04M2203/2061

摘要： In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

摘要翻译： 采用群众采购方式，通过向独立的专家小组提供咨询来提供对客户服务查询的反馈。 这些专家通常能够在查询传送到传统联络中心之前解决查询。 根据查询的主题和专家的专业知识之间的匹配，客户服务查询将路由到特定的专家。 在一些实施例中，多于一位的专家可以有助于解决查询。

公开(公告)号：US09654640B1

公开(公告)日：2017-05-16

申请号：US15138166

申请日：2016-04-25

申请人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

发明人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/42 ,  H04M3/51 ,  G06F17/30

CPC分类号： H04M3/5233 ,  G06Q10/063112 ,  G06Q10/063114 ,  H04M3/42008 ,  H04M3/5166 ,  H04M3/5191

摘要： In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

公开(公告)号：US08647121B1

公开(公告)日：2014-02-11

申请号：US12581834

申请日：2009-10-19

申请人： Brian Benjamin Witlin ,  Michelle Sau Kuen Lee ,  Scott Golubock ,  Maria Redin

发明人： Brian Benjamin Witlin ,  Michelle Sau Kuen Lee ,  Scott Golubock ,  Maria Redin

IPC分类号： G09B19/00

CPC分类号： G09B19/0092 ,  G06F19/00 ,  G16H20/60

摘要： Systems and methods of grading food items include a user customizable profile that allows a user to specify nutritional needs, dietary goals, or a medical state. The user profile is used to provide a user specific grade to one or more food items. This grade is configured for a user to compare food items and learn which provides better nutrition according to their profile. The user profile is optionally configured to take into account a medical state such as celiac disease, diabetes, or a nutritional deficiency. A grade can be provided for a single food item or to a list of food items.

摘要翻译： 对食物进行分级的系统和方法包括用户可定制的简档，其允许用户指定营养需要，饮食目标或医疗状态。 用户简档用于向一个或多个食品提供用户特定的等级。 该等级被配置为用户比较食物，并根据他们的个人资料学习哪些提供更好的营养。 用户简档可选地被配置为考虑诸如乳糜泻，糖尿病或营养缺乏症的医学状态。 可以为单一食品或食品清单提供成绩。