公开(公告)号：US09325849B1

公开(公告)日：2016-04-26

申请号：US14619012

申请日：2015-02-10

申请人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

发明人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  G06F17/30 ,  G06Q10/06 ,  H04M3/51

CPC分类号： H04M3/5233 ,  G06Q10/063112 ,  G06Q10/063114 ,  H04M3/5183 ,  H04M2201/40 ,  H04M2203/2061

摘要： In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

摘要翻译： 采用群众采购方式，通过向独立的专家小组提供咨询来提供对客户服务查询的反馈。 这些专家通常能够在查询传送到传统联络中心之前解决查询。 根据查询的主题和专家的专业知识之间的匹配，客户服务查询将路由到特定的专家。 在一些实施例中，多于一位的专家可以有助于解决查询。

公开(公告)号：US09654640B1

公开(公告)日：2017-05-16

申请号：US15138166

申请日：2016-04-25

申请人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

发明人： Antony Brydon ,  Jeff Patterson ,  Jean Tessier ,  Scott Golubock ,  Vlad Georgescu ,  Ruben Kislaki

IPC分类号： H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/42 ,  H04M3/51 ,  G06F17/30

CPC分类号： H04M3/5233 ,  G06Q10/063112 ,  G06Q10/063114 ,  H04M3/42008 ,  H04M3/5166 ,  H04M3/5191

摘要： In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.

公开(公告)号：US07877266B2

公开(公告)日：2011-01-25

申请号：US11193307

申请日：2005-07-28

申请人： Antony Brydon ,  Jeff Patterson

发明人： Antony Brydon ,  Jeff Patterson

IPC分类号： G06Q99/00

CPC分类号： G06Q30/06 ,  G06Q10/063 ,  G06Q10/107 ,  G06Q30/02 ,  G06Q50/01

摘要： The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

摘要翻译： 本发明提供了用于促进企业应用中的业务流程的方法和系统。 根据本发明的一个实施例的方法包括获得关于一个或多个实体的信息并且分析关于所述一个或多个实体的信息以确定所述一个或多个实体与企业的一个或多个成员之间的一个或多个路径。 关于一个或多个实体的信息被分发给企业的一个或多个成员，其中存在企业的一个或多个成员与一个或多个实体之间的一个或多个路径。

公开(公告)号：US20060036641A1

公开(公告)日：2006-02-16

申请号：US11193015

申请日：2005-07-28

申请人： Antony Brydon ,  Jeff Patterson

发明人： Antony Brydon ,  Jeff Patterson

IPC分类号： G06F7/00

CPC分类号： G06Q30/06 ,  G06Q10/063 ,  G06Q10/107 ,  G06Q30/02 ,  G06Q50/01

摘要： The present invention provides methods and systems for facilitating the distribution of a communication, for example, using one or more enterprise applications. According to one embodiment, the method comprises obtaining information regarding one or more entities. Using a software application, hardware device or combination thereof, a given entity is selected from the one or more entities. A given member of the enterprise is selected based on a path between the given member of the enterprise and a given entity, the path identified by the information regarding the given entity. A communication is addressed from the given member of the enterprise to the given entity.

摘要翻译： 本发明提供了用于促进通信分发的方法和系统，例如使用一个或多个企业应用。 根据一个实施例，该方法包括获得关于一个或多个实体的信息。 使用软件应用程序，硬件设备或其组合，从一个或多个实体中选择给定实体。 企业的给定成员是基于企业的给定成员与给定实体之间的路径来选择的，该路径由关于给定实体的信息确定。 来自企业的给定成员到给定实体的沟通。

公开(公告)号：US20060136419A1

公开(公告)日：2006-06-22

申请号：US11132159

申请日：2005-05-17

申请人： Antony Brydon ,  Jeff Patterson

发明人： Antony Brydon ,  Jeff Patterson

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06Q10/107

摘要： The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

公开(公告)号：US08554794B2

公开(公告)日：2013-10-08

申请号：US11132159

申请日：2005-05-17

申请人： Antony Brydon ,  Jeff Patterson

发明人： Antony Brydon ,  Jeff Patterson

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06Q10/107

摘要： The present application describes systems and methods for Relationship Capital Management (“RCM”). An RCM system mines relationship capital, which it correlates to eliminate redundancies, that is made available for searching. An initial result set of the search may be narrowed to a single individual, e.g., the target. Weighted paths are identified that connect the user to the target, which may comprise one or more intermediaries between the two. Weighted paths are presented as maps, which may be embedded in other applications to improve business processes such as selling, marketing, hiring, etc. Selection of a path to the target initiates processing of requests for access to relationship capital and responses between the user and the one or more intermediaries. The processing of requests ultimately leads to the approval, conditional approval or denial of access to the relationship capital to which the user wishes to obtain access.

摘要翻译： 本应用程序描述了关系资本管理（“RCM”）的系统和方法。 RCM系统挖掘关系资本，它与消除冗余相关联，可用于搜索。 可以将搜索的初始结果集合变窄为单个个体，例如目标。 识别将用户连接到目标的加权路径，其可以包括两者之间的一个或多个中介。 加权路径以地图形式呈现，可以嵌入到其他应用程序中，以改善业务流程，如销售，营销，招聘等。选择目标路径时，会启动对访问关系资本的请求的处理以及用户与 一个或多个中介。 处理请求最终导致批准，有条件批准或拒绝访问用户希望获取的关系资本。

公开(公告)号：US20060026033A1

公开(公告)日：2006-02-02

申请号：US11193307

申请日：2005-07-28

申请人： Antony Brydon ,  Jeff Patterson

发明人： Antony Brydon ,  Jeff Patterson

IPC分类号： G06Q99/00

CPC分类号： G06Q30/06 ,  G06Q10/063 ,  G06Q10/107 ,  G06Q30/02 ,  G06Q50/01

摘要： The present invention provides methods and systems for facilitating business processes in an enterprise application. The method according to one embodiment of the present invention comprises obtaining information regarding one or more entities and analyzing the information regarding the one or more entities to determine one or more paths between the one or more entities and one or more members of an enterprise. Information regarding the one or more entities is distributed to the one or more members of the enterprise where one or more paths exist between the one or more members of the enterprise and the one or more entities.

摘要翻译： 本发明提供了用于促进企业应用中的业务流程的方法和系统。 根据本发明的一个实施例的方法包括获得关于一个或多个实体的信息并且分析关于所述一个或多个实体的信息以确定所述一个或多个实体与企业的一个或多个成员之间的一个或多个路径。 关于一个或多个实体的信息被分发给企业的一个或多个成员，其中存在企业的一个或多个成员与一个或多个实体之间的一个或多个路径。