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公开(公告)号：US20180159980A1
公开(公告)日：2018-06-07
申请号：US15888396
申请日：2018-02-05
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
CPC classification number: H04L67/146 , H04L12/1496 , H04L65/1096 , H04L67/02 , H04L67/04 , H04M3/42059 , H04M3/4285 , H04M3/44 , H04M3/5235 , H04M3/543 , H04M2201/16
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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公开(公告)号：US09961205B1
公开(公告)日：2018-05-01
申请号：US15333397
申请日：2016-10-25
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
CPC classification number: H04L67/146 , H04L12/1496 , H04L65/00 , H04L67/02 , H04L67/04 , H04M3/42059 , H04M3/4285 , H04M3/44 , H04M3/5235 , H04M3/543 , H04M2201/16
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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Patent Agency Ranking
3.发明申请SYSTEM AND METHOD FOR BINDING A VIRTUAL DESKTOP INFRASTRUCTURE HOST AND MEDIA SOFT CLIENT TOGETHER 有权用于绑定虚拟桌面基础设施主机和媒体软件客户端的系统和方法公开(公告)号：US20150244812A1
公开(公告)日：2015-08-27
申请号：US14594755
申请日：2015-01-12
Applicant: Avaya Inc.
Inventor： Gordon R. Brunson , Gregory D. Weber
CPC classification number: H04L67/141 , G06F9/452 , G06F9/45533 , H04L67/10 , H04L67/42
Abstract: Methods and systems are provided that utilize the functionality of an end user device in binding a virtual desktop infrastructure (VDI) media client on an end user device with a VDI host client on a VDI server. In particular, the native operating system (OS) on the end user device may take a screen-shot of a quick response (QR) code displayed to a graphical user interface of the end user device. The end user device may provide information associated with the screen-shot of the QR code to a collaboration server where the collaboration server binds the VDI media client together with the VDI host client upon verifying the information associated with the screen-shot of the QR code.
Abstract translation: 提供了利用终端用户设备将终端用户设备上的虚拟桌面基础架构（VDI）媒体客户端与VDI服务器上的VDI主机客户端绑定的功能的方法和系统。 特别地，最终用户设备上的本地操作系统（OS）可以对显示给最终用户设备的图形用户界面的快速响应（QR）代码进行屏幕截图。 终端用户设备可以向合作服务器提供与QR码的屏幕截图相关联的信息，其中协作服务器在验证与QR码的屏幕截图相关联的信息时，与VDI主机客户端一起绑定VDI媒体客户端 。
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公开(公告)号：US20140095397A1
公开(公告)日：2014-04-03
申请号：US13630290
申请日：2012-09-28
Applicant: AVAYA INC.
Inventor： Jonathan Robert Phillips , Gregory D. Weber
IPC: G06Q10/00
CPC classification number: G06Q30/01 , G06Q10/0639
Abstract: A first virtual group is dynamically created. A virtual group allows a supervisor or subject matter expert to virtually monitor contact center communications that an agent is currently associated with. The supervisor or subject matter expert can define criteria for a first event to create the virtual group. The first virtual group typically comprises a first agent avatar representing a first agent, a first monitoring avatar representing the supervisor or subject matter expert, and a first entity avatar representing a first customer. These avatars are created in a first virtual reality setting such as a virtual room. Using the first monitoring avatar, the supervisor or subject matter expert can virtually monitor a communication between the agent and the customer.
Abstract translation: 动态创建第一个虚拟组。 虚拟组允许主管或主题专家虚拟地监视代理当前关联的联络中心通信。 主管或主题专家可以定义第一个事件的标准来创建虚拟组。 第一虚拟组通常包括代表第一代理的第一代理头像，代表主管或主题专家的第一监视头像，以及表示第一客户的第一实体头像。 这些头像是在第一个虚拟现实设置（如虚拟房间）中创建的。 使用第一监视头像，主管或主题专家可以虚拟地监视代理和客户之间的通信。
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公开(公告)号：US10440127B2
公开(公告)日：2019-10-08
申请号：US15888396
申请日：2018-02-05
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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6.发明授权System and method for binding a virtual desktop infrastructure host and media soft client together 有权将虚拟桌面基础设施主机和媒体软客户端绑定在一起的系统和方法公开(公告)号：US09578106B2
公开(公告)日：2017-02-21
申请号：US14594755
申请日：2015-01-12
Applicant: Avaya Inc.
Inventor： Gordon R. Brunson , Gregory D. Weber
CPC classification number: H04L67/141 , G06F9/452 , G06F9/45533 , H04L67/10 , H04L67/42
Abstract: Methods and systems are provided that utilize the functionality of an end user device in binding a virtual desktop infrastructure (VDI) media client on an end user device with a VDI host client on a VDI server. In particular, the native operating system (OS) on the end user device may take a screen-shot of a quick response (QR) code displayed to a graphical user interface of the end user device. The end user device may provide information associated with the screen-shot of the QR code to a collaboration server where the collaboration server binds the VDI media client together with the VDI host client upon verifying the information associated with the screen-shot of the QR code.
Abstract translation: 提供了利用终端用户设备将终端用户设备上的虚拟桌面基础架构（VDI）媒体客户端与VDI服务器上的VDI主机客户端绑定的功能的方法和系统。 特别地，最终用户设备上的本地操作系统（OS）可以对显示给最终用户设备的图形用户界面的快速响应（QR）代码进行屏幕截图。 终端用户设备可以向合作服务器提供与QR码的屏幕截图相关联的信息，其中协作服务器在验证与QR码的屏幕截图相关联的信息时，与VDI主机客户端一起绑定VDI媒体客户端 。
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公开(公告)号：US20180103150A1
公开(公告)日：2018-04-12
申请号：US15333397
申请日：2016-10-25
Applicant: Avaya Inc.
Inventor： David Chavez , Gregory D. Weber
CPC classification number: H04L67/146 , H04L12/1496 , H04L65/00 , H04L67/02 , H04L67/04 , H04M3/42059 , H04M3/4285 , H04M3/44 , H04M3/5235 , H04M3/543 , H04M2201/16
Abstract: Embodiments of the disclosure provide a mobile-specific intermediary replacement for the toll free service. This mobile intermediary entity or service can provide four primary call invocation types. Namely, calls can be invoked through a dialer of the mobile device, through a web interface accessed through the mobile device, through a mobile application executing on the mobile device, or through a personal assistant of similar service. The mobile intermediary entity or service can also provide rich, supplementary services for mobile callers. These services can include but are not limited to menu navigation, call continuity, caller geo-location awareness, and awareness of the caller's mobile network operator's identifier. Services natively provided by the called enterprise, such as call conferencing, can also be provided within the call.
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