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公开(公告)号：US10972954B2
公开(公告)日：2021-04-06
申请号：US16776873
申请日：2020-01-30
发明人： Gerard P. Gay , Donald Joseph Cardinal , Katherine Dintenfass , Jim McCormack , Konstantin Shushkovsky , Chris Stott , Cameron Darnell Wadley
IPC分类号： H04W36/02 , H04W36/18 , H04W36/30 , H04W36/36 , G05B19/418
摘要： A system for connection channel adaption using robotic automation is provided. The system comprising a first processing device configured to: establish a first communication channel with a user device associated with the user; receive, via the first communication channel, a first user input from the user on the user device for interacting with an entity platform; train a robotic process automation module based on the first user input, wherein the robotic process automation module is trained to execute the first user input on the entity platform via one or more communication channels; based on detecting the termination of the first communication channel, automatically establish the second communication channel with the user device; and execute the first user input on the entity platform, wherein the robotic process automation module simulates the first user input with a user interface by interacting directly with a presentation layer of the entity platform.
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公开(公告)号：US10575231B2
公开(公告)日：2020-02-25
申请号：US15803198
申请日：2017-11-03
发明人： Gerard P. Gay , Donald Joseph Cardinal , Katherine Dintenfass , Jim McCormack , Konstantin Shushkovsky , Chris Stott , Cameron Darnell Wadley
IPC分类号： H04W36/02 , H04W36/18 , H04W36/30 , H04W36/36 , G05B19/418
摘要： Embodiments of the present invention are directed to providing connection channel adaption using robotic automation. The invention leverages a robotic process automation module to generate an operation record based on previous user device input in order to automatically recover and continue a previous interaction with an entity platform conducted over a terminated connection channel. The system automatically establishes a new connection channel upon determining the initial channel termination while retaining previous user input interaction progression within the entity platform. Further, the module may be configured to transform the user input to be compatible with the new connection channel allowing for seamless continuation of the interaction to minimize downtime.
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公开(公告)号：US20200169933A1
公开(公告)日：2020-05-28
申请号：US16776873
申请日：2020-01-30
发明人： Gerard P. Gay , Donald Joseph Cardinal , Katherine Dintenfass , Jim McCormack , Konstantin Shushkovsky , Chris Stott , Cameron Darnell Wadley
IPC分类号： H04W36/18 , G05B19/418 , H04W36/30 , H04W36/02 , H04W36/36
摘要： A system for connection channel adaption using robotic automation is provided. The system comprising a first processing device configured to: establish a first communication channel with a user device associated with the user; receive, via the first communication channel, a first user input from the user on the user device for interacting with an entity platform; train a robotic process automation module based on the first user input, wherein the robotic process automation module is trained to execute the first user input on the entity platform via one or more communication channels; based on detecting the termination of the first communication channel, automatically establish the second communication channel with the user device; and execute the first user input on the entity platform, wherein the robotic process automation module simulates the first user input with a user interface by interacting directly with a presentation layer of the entity platform.
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公开(公告)号：US10423590B2
公开(公告)日：2019-09-24
申请号：US15631854
申请日：2017-06-23
摘要： In one or more embodiments, one or more systems, processes, and/or methods may receive a first data stream and determine a pattern from the first data stream. At least one rule set based at least on the pattern may be determined. A second data stream, different from the first data stream may be received and entities may be determined, where each of the entities may be associated with respective data of the second data stream that satisfies the at least one rule set. At least one data object of the second data stream may be tagged, in response to determining the entities. In one or more embodiments, tagging the at least one data object may associate the at least one data object with at least one of the entities.
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公开(公告)号：US20190141596A1
公开(公告)日：2019-05-09
申请号：US15803198
申请日：2017-11-03
发明人： Gerard P. Gay , Donald Joseph Cardinal , Katherine Dintenfass , Jim McCormack , Konstantin Shushkovsky , Chris Stott , Cameron Darnell Wadley
摘要： Embodiments of the present invention are directed to providing connection channel adaption using robotic automation. The invention leverages a robotic process automation module to generate an operation record based on previous user device input in order to automatically recover and continue a previous interaction with an entity platform conducted over a terminated connection channel. The system automatically establishes a new connection channel upon determining the initial channel termination while retaining previous user input interaction progression within the entity platform. Further, the module may be configured to transform the user input to be compatible with the new connection channel allowing for seamless continuation of the interaction to minimize downtime.
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公开(公告)号：US20180373739A1
公开(公告)日：2018-12-27
申请号：US15631854
申请日：2017-06-23
IPC分类号： G06F17/30
CPC分类号： G06F16/211 , G06F16/178 , G06F16/25 , G06F16/27 , H04L67/10
摘要： In one or more embodiments, one or more systems, processes, and/or methods may receive a first data stream and determine a pattern from the first data stream. At least one rule set based at least on the pattern may be determined. A second data stream, different from the first data stream may be received and entities may be determined, where each of the entities may be associated with respective data of the second data stream that satisfies the at least one rule set. At least one data object of the second data stream may be tagged, in response to determining the entities. In one or more embodiments, tagging the at least one data object may associate the at least one data object with at least one of the entities.
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