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公开(公告)号：US20070280204A1
公开(公告)日：2007-12-06
申请号：US11444746
申请日：2006-05-31
申请人： David A. Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D. Malueg , Philip A. Chou , Scott C. Forbes , Timothy M. Moore
发明人： David A. Howell , David Milstein , Kuansan Wang , Linda Criddle , Michael D. Malueg , Philip A. Chou , Scott C. Forbes , Timothy M. Moore
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： A method and system for collecting and communicating contextual information relating to a VoIP conversation is provided. Structured hierarchies are utilized for efficient communications of various amounts and types of contextual information relating to a VoIP conversation. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices. The structured hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. VoIP clients, network infrastructure, and various service providers can collect the contextual information based on the identified structured hierarchy, update the contextual information by adding, deleting and/or modifying the contextual data. The updated contextual information will be transmitted to other clients, network infrastructure, and service providers.
摘要翻译： 提供了一种用于收集和传送与VoIP对话相关的上下文信息的方法和系统。 结构化层次结构用于与VoIP对话相关的各种数量和类型的上下文信息的有效通信。 在两个VoIP增强设备之间的对话建立期间，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构化层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 VoIP客户端，网络基础设施和各种服务提供商可以基于所识别的结构化层次结构收集上下文信息，通过添加，删除和/或修改上下文数据来更新上下文信息。 更新的上下文信息将被传输到其他客户端，网络基础设施和服务提供商。
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公开(公告)号：US07502364B2
公开(公告)日：2009-03-10
申请号：US11394773
申请日：2006-03-31
申请人： David Milstein , David A. Howell , Linda Criddle , Michael D. Malueg , Philip Andrew Chou , Scott C. Forbes , Kuansan Wang , Timothy M. Moore
发明人： David Milstein , David A. Howell , Linda Criddle , Michael D. Malueg , Philip Andrew Chou , Scott C. Forbes , Kuansan Wang , Timothy M. Moore
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Structured hierarchies for communicating contextual information relating to a VoIP conversation are provided. The structured hierarchies are utilized for efficient communications of various amounts and types of contextual information over a VoIP conversation channel. Information identifying at least one structured hierarchy, which will be used to carry the contextual information, is transmitted during establishment of a conversation between two VoIP enhanced devices and prior to the exchange of contextual information. The structural hierarchy is selected from a set of predefined and declared structured hierarchies. Subsequently transmitted contextual information exchanged between two VoIP enhanced devices is represented in accordance with the identified structural hierarchy. Additionally, the structural hierarchies can be extensible by the addition of more definitions to the current structural hierarchies.
摘要翻译： 提供了用于传送与VoIP会话相关的上下文信息的结构化层级。 结构化层次被用于通过VoIP对话信道有效地通信各种数量和类型的上下文信息。 在两个VoIP增强设备之间的交谈建立之前，以及交换上下文信息之前，发送识别用于携带上下文信息的至少一个结构化层次结构的信息。 从一组预定义和声明的结构化层次结构中选择结构层次结构。 随后根据所识别的结构层次来表示在两个VoIP增强设备之间交换的传送的上下文信息。 此外，通过向当前的结构层次结构添加更多的定义，结构层次结构可以扩展。
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公开(公告)号：US20070280433A1
公开(公告)日：2007-12-06
申请号：US11444633
申请日：2006-05-31
申请人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
发明人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
IPC分类号： H04M1/64
CPC分类号： H04M3/53341 , H04M3/5307 , H04M7/006 , H04M2201/42
摘要： Generally described, aspects of the present invention are directed at software systems for responding to a received voicemail message. In one embodiment, a selection user interface is provided where a primary callee may generate an event to create a draft voicemail message that is related to a received voicemail message. In response to receiving an event from the selection user interface to create a draft voicemail message, aspects of the present invention (1) create an electronic file to store the draft voicemail message, and (2) insert metadata into the electronic file that defines the relationship between the draft voicemail message and the received voicemail message. As a result, a callee may easily create a draft voicemail message that is related to a received voicemail message and have the draft voicemail message automatically populated with contextual data.
摘要翻译： 一般来说，本发明的方面涉及用于响应所接收的语音邮件消息的软件系统。 在一个实施例中，提供选择用户界面，其中主被叫方可以生成事件以创建与所接收的语音邮件消息相关的草稿语音邮件消息。 响应于从选择用户界面接收到创建草稿语音邮件消息的事件，本发明的方面（1）创建电子文件以存储草稿语音邮件消息，以及（2）将元数据插入到定义 语音留言信息和收到的语音邮件消息之间的关系。 因此，被叫方可以轻松地创建与接收到的语音邮件消息相关的草稿语音邮件消息，并且草稿语音邮件消息自动填充上下文数据。
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公开(公告)号：US20080114594A1
公开(公告)日：2008-05-15
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译： 本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。 更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。 响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。 根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。 以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。
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公开(公告)号：US08767718B2
公开(公告)日：2014-07-01
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译： 本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。 更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。 响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。 根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。 以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。
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公开(公告)号：US08483368B2
公开(公告)日：2013-07-09
申请号：US13601791
申请日：2012-08-31
IPC分类号： H04M1/64
CPC分类号： H04M3/53366 , H04M2203/303
摘要： Aspects of the present invention are directed at obtaining contextual information with a voicemail message. In accordance with one embodiment, a method is provided that obtains additional contextual information that is not obtained automatically when a voicemail message is received. More specifically, the method includes automatically obtaining a first set of contextual information from a client associated with the caller when the caller is transferred to a voicemail system. Then a determination is made regarding whether the callee requests that additional contextual information be obtained. If the callee requests that additional contextual information be obtained, the requested information is obtained from a third-party service or by prompting the caller.
摘要翻译： 本发明的方面涉及通过语音邮件消息获取上下文信息。 根据一个实施例，提供了一种获得当接收到语音邮件消息时不自动获得的附加语境信息的方法。 更具体地，该方法包括当主叫方被转移到语音邮件系统时，从与呼叫者相关联的客户端自动获得第一组上下文信息。 然后确定被叫方是否请求获得附加的上下文信息。 如果被叫方请求获得附加的上下文信息，则从第三方服务或通过提示呼叫者获得所请求的信息。
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公开(公告)号：US20130003948A1
公开(公告)日：2013-01-03
申请号：US13601791
申请日：2012-08-31
IPC分类号： H04M11/00
CPC分类号： H04M3/53366 , H04M2203/303
摘要： Aspects of the present invention are directed at obtaining contextual information with a voicemail message. In accordance with one embodiment, a method is provided that obtains additional contextual information that is not obtained automatically when a voicemail message is received. More specifically, the method includes automatically obtaining a first set of contextual information from a client associated with the caller when the caller is transferred to a voicemail system. Then a determination is made regarding whether the callee requests that additional contextual information be obtained. If the callee requests that additional contextual information be obtained, the requested information is obtained from a third-party service or by prompting the caller.
摘要翻译： 本发明的方面涉及通过语音邮件消息获取上下文信息。 根据一个实施例，提供了一种获得当接收到语音邮件消息时不自动获得的附加语境信息的方法。 更具体地，该方法包括当主叫方被转移到语音邮件系统时，从与呼叫者相关联的客户端自动获得第一组上下文信息。 然后确定被叫方是否请求获得附加的上下文信息。 如果被叫方请求获得附加的上下文信息，则从第三方服务或通过提示呼叫者获得所请求的信息。
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公开(公告)号：US20070280205A1
公开(公告)日：2007-12-06
申请号：US11444798
申请日：2006-05-31
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： Aspects of the present invention are directed to software that allows a callee to access and filter data related to a voicemail message. In accordance with one embodiment, searchable index key(s) are identified that are associated with a selected voicemail message. Then, a search is performed to identify data that is related to the selected voicemail message using the index key(s). Once the search is performed, a user interface is presented that references data identified as being related to the voicemail message. As a result, a callee may easily access and review data related to a voicemail message without being required to use multiple software applications.
摘要翻译： 本发明的方面涉及允许被叫者访问和过滤与语音邮件消息有关的数据的软件。 根据一个实施例，识别与所选择的语音邮件消息相关联的可搜索索引关键字。 然后，执行搜索以使用索引关键字识别与所选择的语音邮件消息相关的数据。 一旦执行了搜索，就呈现了一个用户界面，该用户界面引用被标识为与该语音邮件消息相关的数据。 因此，被叫方可以轻松访问和查看与语音邮件消息相关的数据，而无需使用多个软件应用程序。
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公开(公告)号：US20070280434A1
公开(公告)日：2007-12-06
申请号：US11445057
申请日：2006-05-31
申请人： David A. Howell , David Milstein , Linda Criddle , Philip A. Chou
发明人： David A. Howell , David Milstein , Linda Criddle , Philip A. Chou
IPC分类号： H04M1/64
CPC分类号： H04M3/533 , H04M2201/42
摘要： Aspects of the present invention are directed at software for processing a received voicemail message to provide enhanced features in a voicemail system. In one embodiment, a user interface is provided where a callee may generate events to modify audio attributes of a received voicemail message. When an event to modify the audio attributes of the received voicemail message is received, aspects of the present invention obtain a set of event data that describes input generated by the callee. Then, a media player program is used to modify attributes of the data packets in the voicemail message in accordance with the input received from the callee.
摘要翻译： 本发明的方面涉及用于处理接收的语音邮件消息以在语音邮件系统中提供增强特征的软件。 在一个实施例中，提供了用户界面，其中被叫方可以生成事件来修改所接收的语音邮件消息的音频属性。 当接收到修改接收到的语音邮件消息的音频属性的事件时，本发明的各方面获得描述被叫方产生的输入的一组事件数据。 然后，媒体播放器程序用于根据从被叫方接收到的输入来修改语音邮件消息中的数据分组的属性。
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公开(公告)号：US08225232B2
公开(公告)日：2012-07-17
申请号：US11068691
申请日：2005-02-28
CPC分类号： H04M3/53 , H04M2201/42 , H04M2203/4509
摘要： The subject invention relates to systems and methods that enable dynamic programming and execution of an electronic communications dialog. In one aspect, a configurable messaging system is provided. The system includes a configuration file to describe interface options of a computerized dialog session, wherein the configuration file specifies interface activities and state transitions between the interface options within the configuration file. A state controller executes the interface options during communications activities with the dialog session. The configuration file can also describe prompt elements to solicit information from users or applications.
摘要翻译： 本发明涉及能够动态编程和执行电子通信对话的系统和方法。 在一个方面，提供了可配置的消息系统。 该系统包括用于描述计算机化对话会话的接口选项的配置文件，其中配置文件指定配置文件内的接口选项之间的接口活动和状态转换。 状态控制器在与对话会话的通信活动期间执行接口选项。 配置文件还可以描述提示元素，以从用户或应用程序中请求信息。
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