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公开(公告)号：US08767718B2
公开(公告)日：2014-07-01
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译： 本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。 更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。 响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。 根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。 以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。
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公开(公告)号：US20080114594A1
公开(公告)日：2008-05-15
申请号：US11559882
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , David A. Howell
CPC分类号： H04M7/006 , G10L15/22 , H04M2203/252
摘要： The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.
摘要翻译： 本发明一般涉及一种用于向VoIP客户端提供通过数字通信信道来确认对话数据的准确性的能力的方法和系统。 更具体地，提供了一种方法和系统，用于经由视觉表示验证接收客户端是否从数字语音对话的特定部分捕获准确的信息。 响应于触发事件，可以生成包括从数字语音对话的特定部分提取的信息的视觉表示，以验证精度。 根据客户参与对话的需要，可以交换一个或多个视觉表示和相应的验证。 以这种方式，可以通过数字通信信道生成具有认证的多层口头协议。
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公开(公告)号：US20080003941A1
公开(公告)日：2008-01-03
申请号：US11480752
申请日：2006-06-30
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Scott C. Forbes
IPC分类号： H04H1/00
CPC分类号： H04H60/06 , H04H20/08 , H04H20/59 , H04H60/46 , H04H2201/30 , H04L65/1096 , H04L67/30
摘要： A method and system for providing an ability to have two-way broadcasting in a VoIP system is provided. A call center may originate or relay a broadcast message to several clients. When a third party requests to broadcast a message, or specified triggering events are detected, content of the message may be collected and composed, and a group of recipient clients identified based on the content of the message. An individual broadcast message may be formatted, scheduled and transmitted based on the profile information of the recipient client(s). Moreover, a set of rules to specify the process of broadcasting may be provided from the third party and the service provider. For example, based on a set of rules, a next group of recipient clients may be determined after the initial broadcast and different broadcast messages may be formatted for each recipient client and transmitted.
摘要翻译： 提供了一种用于提供在VoIP系统中具有双向广播的能力的方法和系统。 呼叫中心可以向多个客户端发起或转发广播消息。 当第三方请求广播消息或检测到指定的触发事件时，可以收集和组合消息的内容，以及基于消息的内容标识的一组接收者客户端。 单个广播消息可以基于接收者客户端的简档信息进行格式化，调度和发送。 此外，可以从第三方和服务提供商提供用于指定广播过程的一组规则。 例如，基于一组规则，可以在初始广播之后确定下一组接收者客户端，并且可以为每个接收方客户端格式化不同的广播消息并进行发送。
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公开(公告)号：US09497314B2
公开(公告)日：2016-11-15
申请号：US11401022
申请日：2006-04-10
申请人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg , Scott C. Forbes
发明人： David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg , Scott C. Forbes
CPC分类号： H04M3/2281 , G10L15/26 , H04L63/306 , H04M7/006
摘要： Generally described, the present invention provides the ability to process digital voice conversations to identify data packets containing content of interest and to further process the identified data packets. More specifically, mining profiles may be developed identifying particular types of content that is to be mined and further identifying what is to be done when data packets containing such content is located. A system may search a digital voice conversation for the data packets containing the content and perform processing on the data packets once identified.
摘要翻译： 通常描述，本发明提供处理数字语音对话以识别包含感兴趣内容的数据分组并进一步处理所识别的数据分组的能力。 更具体地，可以开发识别要被挖掘的特定类型的内容的挖掘简档，并且进一步识别当包含这样的内容的数据分组位于何时将要完成的内容。 系统可以搜索包含内容的数据分组的数字语音对话，并且对已经识别的数据分组执行处理。
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公开(公告)号：US08630191B2
公开(公告)日：2014-01-14
申请号：US11555587
申请日：2006-11-01
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
CPC分类号： H04L12/66
摘要： The present invention is directed to a method and system for broadcasting a message to selected devices. More specifically, the method and system identifies appropriate VoIP devices of a recipient client suitable for a broadcast message and transmits the broadcast message to the identified appropriate VoIP devices over a digital communication channel. The appropriate VoIP devices are selected in accordance with various constraints of broadcasting such as recipient client's preference, functionality and capability of the recipient VoIP device, broadcaster's bandwidth, a set of broadcasting rules, or the like. In order to identify appropriate VoIP devices or a recipient client, the information relating to the recipient client and VoIP devices may be exchanged using the digital communication channel.
摘要翻译： 本发明涉及一种用于向所选设备广播消息的方法和系统。 更具体地，该方法和系统识别适合于广播消息的接收者客户端的适当VoIP设备，并通过数字通信信道将广播消息发送到所识别的适当的VoIP设备。 根据广播的各种限制来选择适当的VoIP设备，例如接收者客户端的偏好，接收者VoIP设备的功能和能力，广播者带宽，一组广播规则等。 为了识别适当的VoIP设备或接收者客户端，可以使用数字通信信道来交换与接收者客户端和VoIP设备相关的信息。
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公开(公告)号：US08818344B2
公开(公告)日：2014-08-26
申请号：US11599647
申请日：2006-11-14
申请人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
发明人： Scott C Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D Malueg
CPC分类号： H04M3/42042 , H04L9/32 , H04L9/321 , H04M3/42034 , H04M3/436 , H04M2242/30 , H04W4/02 , H04W12/06 , H04W64/00 , H04W76/10
摘要： A method and system for collecting and verifying the location information of a calling party and a device of the calling party is provided. More specifically, a method and system is provided for determining whether the identity of the calling party can be confirmed, via evaluating location information, with an acceptable degree of certainty. The location information may be provided by the calling party or obtained from various sources over a digital communication channel. Some of the provided location information which can be accidentally or intentionally altered is identified and evaluated to determine its accuracy as part of the verification process of the caller's identity.
摘要翻译： 提供了一种用于收集和验证主叫方和主叫方的设备的位置信息的方法和系统。 更具体地，提供了一种方法和系统，用于通过以可接受的确定程度评估位置信息来确定主叫方的身份是否可以被确认。 位置信息可以由呼叫方提供或者通过数字通信信道从各种来源获得。 识别和评估可能意外或故意改变的一些提供的位置信息以确定其作为呼叫者身份的验证过程的一部分的准确性。
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公开(公告)号：US20080112551A1
公开(公告)日：2008-05-15
申请号：US11599647
申请日：2006-11-14
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
IPC分类号： H04M1/56
CPC分类号： H04M3/42042 , H04L9/32 , H04L9/321 , H04M3/42034 , H04M3/436 , H04M2242/30 , H04W4/02 , H04W12/06 , H04W64/00 , H04W76/10
摘要： A method and system for collecting and verifying the location information of a calling party and a device of the calling party is provided. More specifically, a method and system is provided for determining whether the identity of the calling party can be confirmed, via evaluating location information, with an acceptable degree of certainty. The location information may be provided by the calling party or obtained from various sources over a digital communication channel. Some of the provided location information which can be accidentally or intentionally altered is identified and evaluated to determine its accuracy as part of the verification process of the caller's identity.
摘要翻译： 提供了一种用于收集和验证主叫方和主叫方的设备的位置信息的方法和系统。 更具体地，提供了一种方法和系统，用于通过以可接受的确定程度评估位置信息来确定主叫方的身份是否可以被确认。 位置信息可以由呼叫方提供或者通过数字通信信道从各种来源获得。 识别和评估可能意外或故意改变的一些提供的位置信息以确定其作为呼叫者身份的验证过程的一部分的准确性。
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公开(公告)号：US20070280225A1
公开(公告)日：2007-12-06
申请号：US11444799
申请日：2006-05-31
申请人： Scott C. Forbes , David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu
发明人： Scott C. Forbes , David Milstein , Kuansan Wang , Linda Criddle , Lon-Chan Chu
IPC分类号： H04L12/56
CPC分类号： H04L65/60 , G06F16/636 , G06F16/68 , G06F16/685 , H04L65/1069 , H04M3/2281 , H04M3/42068 , H04M3/4211 , H04M3/4878 , H04M2201/40 , H04M2203/352 , H04W4/00
摘要： Generally described, the present invention relates to the identification, extraction, and further use of content contained in a digital voice conversation, such as a Voice over Internet Protocol (VoIP) conversation. More specifically, the present invention relates to the use of “mined” data from a conversation to provide extended services, such as recommendations to individuals participating in a digital voice conversation.
摘要翻译： 通常描述，本发明涉及识别，提取和进一步使用包含在诸如因特网协议语音（VoIP）对话之类的数字语音对话中的内容。 更具体地，本发明涉及来自对话的“开采”数据的使用以提供扩展服务，例如对参与数字语音对话的个人的建议。
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公开(公告)号：US20080101339A1
公开(公告)日：2008-05-01
申请号：US11555587
申请日：2006-11-01
申请人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
发明人： Scott C. Forbes , Linda Criddle , David Milstein , Lon-Chan Chu , Kuansan Wang , Michael D. Malueg
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： The present invention is directed to a method and system for broadcasting a message to selected devices. More specifically, the method and system identifies appropriate VoIP devices of a recipient client suitable for a broadcast message and transmits the broadcast message to the identified appropriate VoIP devices over a digital communication channel. The appropriate VoIP devices are selected in accordance with various constraints of broadcasting such as recipient client's preference, functionality and capability of the recipient VoIP device, broadcaster's bandwidth, a set of broadcasting rules, or the like. In order to identify appropriate VoIP devices or a recipient client, the information relating to the recipient client and VoIP devices may be exchanged using the digital communication channel.
摘要翻译： 本发明涉及一种用于向所选设备广播消息的方法和系统。 更具体地，该方法和系统识别适合于广播消息的接收者客户端的适当VoIP设备，并通过数字通信信道将广播消息发送到所识别的适当的VoIP设备。 根据广播的各种限制来选择适当的VoIP设备，例如接收者客户端的偏好，接收者VoIP设备的功能和能力，广播者带宽，一组广播规则等。 为了识别适当的VoIP设备或接收者客户端，可以使用数字通信信道来交换与接收者客户端和VoIP设备相关的信息。
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公开(公告)号：US20070280433A1
公开(公告)日：2007-12-06
申请号：US11444633
申请日：2006-05-31
申请人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
发明人： David Milstein , David A. Howell , Kuansan Wang , Linda Criddle , Lon-Chan Chu , Michael D. Malueg
IPC分类号： H04M1/64
CPC分类号： H04M3/53341 , H04M3/5307 , H04M7/006 , H04M2201/42
摘要： Generally described, aspects of the present invention are directed at software systems for responding to a received voicemail message. In one embodiment, a selection user interface is provided where a primary callee may generate an event to create a draft voicemail message that is related to a received voicemail message. In response to receiving an event from the selection user interface to create a draft voicemail message, aspects of the present invention (1) create an electronic file to store the draft voicemail message, and (2) insert metadata into the electronic file that defines the relationship between the draft voicemail message and the received voicemail message. As a result, a callee may easily create a draft voicemail message that is related to a received voicemail message and have the draft voicemail message automatically populated with contextual data.
摘要翻译： 一般来说，本发明的方面涉及用于响应所接收的语音邮件消息的软件系统。 在一个实施例中，提供选择用户界面，其中主被叫方可以生成事件以创建与所接收的语音邮件消息相关的草稿语音邮件消息。 响应于从选择用户界面接收到创建草稿语音邮件消息的事件，本发明的方面（1）创建电子文件以存储草稿语音邮件消息，以及（2）将元数据插入到定义 语音留言信息和收到的语音邮件消息之间的关系。 因此，被叫方可以轻松地创建与接收到的语音邮件消息相关的草稿语音邮件消息，并且草稿语音邮件消息自动填充上下文数据。
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